Momentous Veterans Day Salute

This Veterans Day falls on the 100th anniversary of the end of World War I, when the armistice was enacted on the eleventh hour on the eleventh day of the eleventh month in 1918.

Ceremonies and occasions to mark the centennial anniversary are planned nationwide, including a tolling of bells across the country at 11:00 a.m. local time on November 11.

 

Informed Visibility Is Critical

When it comes to mail, customers want visibility — that much is clear. The U.S. Postal Service’s answer is the Informed Visibility (IV) data analytics platform, which provides customers with full visibility for all mail and packages.

The Postal Service is leveraging this system to compete in today’s marketplace to gain customers’ confidence that mail is still a relevant form of communication. So, it’s an important investment.

 

Savings Not Delivered

It’s hard to argue with the rationale behind rightsizing the postal network. With mail volumes in decline, it made sense for the U.S. Postal Service to see if it could consolidate facilities and equipment.

That’s what USPS did from 2011 to 2015 as part of a two-phased network rationalization plan when it consolidated 223 facilities. As part of Phase II, the Postal Service also revised its First-Class Mail service standards, eliminating overnight delivery for single-piece FCM and shifting some FCM from the two-day service standard to three days.

 

Customer Experience Is Key to Success

The customer is king, or queen. It’s an age-old mantra that rings especially true in this age of the “empowered” customer.

The U.S. Postal Service has a lot of kings and queens. Last year, 857 million retail customers visited the more than 30,000 USPS-managed retail spaces, generating nearly $10 billion (14 percent) of the Postal Service’s $69.6 billion operating revenue.

 

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Recent Comments

  • 3 days 10 hours ago
    The problem is that some packages are too large and heavy for the resources that many stations and districts have available. In the search of revenue and flat rate shipping the product is more than a...
  • 5 days 18 hours ago
    Are delivery drivers allowed to not attempt delivery of your package because their car was too full and they didn't have room for your larger boxes? I've received 2 notices via e-mail that...

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