2.7 Billion Served

You’ve probably heard that the U.S. Postal Service has the nation’s biggest retail network, with more than 30,000 post offices — about as many nationwide locations as McDonald’s, Starbucks, and Walmart combined. Just what does that mean in terms of customer visits, though?

 

Survey Says…!

If you’ve bought stamps or mailed a package at a postal retail counter, the clerk probably directed you to a survey at the bottom of the receipt. Maybe you filled it out to compliment your helpful clerk, or to raise a concern about the appearance of the post office lobby.

No matter your feedback — good, bad, or indifferent — you were heard. The Point of Sale (POS) Survey you took is one of four primary tools the U.S. Postal Service uses to assess customer satisfaction across its various points of contact with customers. Here are the four tools and what they measure:

 

Sustainability and the Triple Bottom Line

As Kermit the Frog sang, it’s not easy being green. Well, Kermit, try achieving corporate sustainability. It’s more than just “going green.” It generally means giving consideration to the environmental, economic, and social impact of a company's business practices.

While it’s not necessarily easy, it’s the responsible thing to do. It’s also good business as more consumers demand that companies be good stewards and corporate citizens. And that includes the Postal Service.

 

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Recent Poll

How important is free shipping when deciding whether to place an online order?

Recent Comments

  • 1 hour 40 min ago
    I would like to use the BRM to allow my customers in USA to post the product registration form and send this post to Hong Kong where my company is located. How can I do that ? thx
  • 14 hours 20 min ago
    Caitlyn I have the same exact issue did your receiver end up getting there package?; I used a kiosk self service box and sent my package but my receipt didn’t have a tracking number either and am now...

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