Need to reschedule a package delivery that’s in route? Not a problem. Want your medication refill at your door just a few hours after renewing the prescription? Can do. Order a shirt online and get it that same day: Check.
Labor Day marks the unofficial end of summer. Before you know it, pumpkin spice lattes will be on the menu. (What?! They already are?)
But before we gear up for pennant races, fall elections, and a new TV season, let’s take one more summer-like day to relax and recognize the social and economic achievements of American workers. Labor Day “constitutes a yearly national tribute to the contributions workers have made to the strength, prosperity, and well-being of our country,” according to the U.S. Department of Labor.
No matter the industry, it’s always better to address the root cause of a problem than put a Band-Aid on the symptom.
We find data analytics — which includes data mining, risk assessments, and predictive analytics — lets us find the most effective ways to detect fraud, waste, and mismanagement at the U.S. Postal Service. Data analytics allows us to synthesize data in ways that get to the very core of a problem or inefficiency, so we can then identify possible solutions.
From the consumer’s perspective, the best possible result of calling customer service is a short conversation that resolves the issue. From a business’s standpoint, preventing that call in the first place is the ultimate goal.
Of course, no product or service is perfect, so customer service will always be a part of a business model. Improving that experience is key to satisfying and retaining customers. The goal, it seems, would be to make customer service efficient and responsive.