Labor Day Blog Art

Happy Labor Day

Labor Day marks the unofficial end of summer. Before you know it, pumpkin spice lattes will be on the menu. (What?! They already are?)

But before we gear up for pennant races, fall elections, and a new TV season, let’s take one more summer-like day to relax and recognize the social and economic achievements of American workers. Labor Day “constitutes a yearly national tribute to the contributions workers have made to the strength, prosperity, and well-being of our country,” according to the U.S. Department of Labor.

 

Getting to the Core With Data Analytics

No matter the industry, it’s always better to address the root cause of a problem than put a Band-Aid on the symptom.

We find data analytics — which includes data mining, risk assessments, and predictive analytics — lets us find the most effective ways to detect fraud, waste, and mismanagement at the U.S. Postal Service. Data analytics allows us to synthesize data in ways that get to the very core of a problem or inefficiency, so we can then identify possible solutions.

 

Calling for Help

From the consumer’s perspective, the best possible result of calling customer service is a short conversation that resolves the issue. From a business’s standpoint, preventing that call in the first place is the ultimate goal.

Of course, no product or service is perfect, so customer service will always be a part of a business model. Improving that experience is key to satisfying and retaining customers. The goal, it seems, would be to make customer service efficient and responsive.

 

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Recent Poll

Do you think USPS should invest in Treasury Inflation-Protected Securities?

Yes
54% (54 votes)
No
46% (46 votes)
Total votes: 100

Recent Comments

  • 1 week 2 days ago
    I mail packages of dog treats to Brooklyn and Staten Island regularly using Regional Rate Boxes A and B. These boxes are supposed to be delivered within 3 days. A few months ago I had a box that...
  • 1 week 4 days ago
    When you place an order at a fast food restaurant and it is not right do you expect them to shut down also? After all they are 10 feet away much less several states. USPS goes to every address on...

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