Informed Visibility Is Critical

When it comes to mail, customers want visibility — that much is clear. The U.S. Postal Service’s answer is the Informed Visibility (IV) data analytics platform, which provides customers with full visibility for all mail and packages.

The Postal Service is leveraging this system to compete in today’s marketplace to gain customers’ confidence that mail is still a relevant form of communication. So, it’s an important investment.

 

Savings Not Delivered

It’s hard to argue with the rationale behind rightsizing the postal network. With mail volumes in decline, it made sense for the U.S. Postal Service to see if it could consolidate facilities and equipment.

That’s what USPS did from 2011 to 2015 as part of a two-phased network rationalization plan when it consolidated 223 facilities. As part of Phase II, the Postal Service also revised its First-Class Mail service standards, eliminating overnight delivery for single-piece FCM and shifting some FCM from the two-day service standard to three days.

 

Customer Experience Is Key to Success

The customer is king, or queen. It’s an age-old mantra that rings especially true in this age of the “empowered” customer.

The U.S. Postal Service has a lot of kings and queens. Last year, 857 million retail customers visited the more than 30,000 USPS-managed retail spaces, generating nearly $10 billion (14 percent) of the Postal Service’s $69.6 billion operating revenue.

 

Emergency Suspension Process

In the last several months we’ve seen a lot of post offices suspend operations due to extreme weather. But natural disasters aren’t the only reason for emergency suspensions.

U.S. Postal Service district managers may also suspend the operations of any post office, station, or branch under its jurisdiction for:

 

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  • 2 days 5 hours ago
    Are delivery drivers allowed to not attempt delivery of your package because their car was too full and they didn't have room for your larger boxes? I've received 2 notices via e-mail that...
  • 2 days 8 hours ago
    Let's see Amazon special deals. First there is Sunday delivery in many districts. And then there is the money back guarantee if not delivered by 8PM., Money back is only given to express mail...

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