2.7 Billion Served

You’ve probably heard that the U.S. Postal Service has the nation’s biggest retail network, with more than 30,000 post offices — about as many nationwide locations as McDonald’s, Starbucks, and Walmart combined. Just what does that mean in terms of customer visits, though?

 

Survey Says…!

If you’ve bought stamps or mailed a package at a postal retail counter, the clerk probably directed you to a survey at the bottom of the receipt. Maybe you filled it out to compliment your helpful clerk, or to raise a concern about the appearance of the post office lobby.

No matter your feedback — good, bad, or indifferent — you were heard. The Point of Sale (POS) Survey you took is one of four primary tools the U.S. Postal Service uses to assess customer satisfaction across its various points of contact with customers. Here are the four tools and what they measure:

 

Sustainability and the Triple Bottom Line

As Kermit the Frog sang, it’s not easy being green. Well, Kermit, try achieving corporate sustainability. It’s more than just “going green.” It generally means giving consideration to the environmental, economic, and social impact of a company's business practices.

While it’s not necessarily easy, it’s the responsible thing to do. It’s also good business as more consumers demand that companies be good stewards and corporate citizens. And that includes the Postal Service.

 

Goin’ Mobile

Technology plays a huge role in the fast-moving package delivery market. Package delivery companies that skimp on innovation investments do so at their own risk.

As part of its effort to be the “shipper of choice” for customers, the U.S. Postal Service has invested millions of dollars in Mobile Delivery Devices (MDD), handheld scanners that allow letter carriers to track package delivery in real time via Global Positioning System. Tracking capability, known as package visibility, is essential for USPS to meet market demands.

 

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Recent Comments

  • 9 hours 7 min ago
    As a US postal employee I am embarrassed and frustrated that I cannot answer question for my daughter. She was tracking mailpiece to be delivered to her in Lehigh Acres, Fl. It got to Orlando then...
  • 9 hours 8 min ago
    As a US postal employee I am embarrassed and frustrated that I cannot answer question for my daughter. She was tracking mailpiece to be delivered to her in Lehigh Acres, Fl. It got to Orlando then...

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