Airport Delays

It’s not only travelers that have to deal with delays at the airport. Seems inbound international mail does, too.

But the U.S. Postal Service isn’t necessarily at fault when inbound international mail is delayed. While on a plane and even after it’s unloaded but not yet tendered to the Postal Service, inbound international mail is the responsibility of the foreign postal operators and their agreements with air carriers or ground handlers.

 

2.7 Billion Served

You’ve probably heard that the U.S. Postal Service has the nation’s biggest retail network, with more than 30,000 post offices — about as many nationwide locations as McDonald’s, Starbucks, and Walmart combined. Just what does that mean in terms of customer visits, though?

 

Survey Says…!

If you’ve bought stamps or mailed a package at a postal retail counter, the clerk probably directed you to a survey at the bottom of the receipt. Maybe you filled it out to compliment your helpful clerk, or to raise a concern about the appearance of the post office lobby.

No matter your feedback — good, bad, or indifferent — you were heard. The Point of Sale (POS) Survey you took is one of four primary tools the U.S. Postal Service uses to assess customer satisfaction across its various points of contact with customers. Here are the four tools and what they measure:

 

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Recent Poll

How many packages would you say you’ve returned in the past year?

Recent Comments

  • 1 day 16 hours ago
    Roberta I know how you must feel because I am going to the same thing but I assure you that if you file online complaint in the proper way your matter will be addressed I currently have two cases...
  • 2 days 20 hours ago
    Hello, Amber. Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with delayed mail or packages. You can file a complaint with the Postal...

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