“It’s tough to make predictions, especially about the future.” That Yogi Berra-ism holds true for industry trends as well. Yet predictions are important because businesses, and the infrastructures that support them, need to be prepared to change as the market and technology dictate. They especially need to be prepared for that potential future blockbuster change.
The customer is king, or queen. It’s an age-old mantra that rings especially true in this age of the “empowered” customer.
The U.S. Postal Service has a lot of kings and queens. Last year, 857 million retail customers visited the more than 30,000 USPS-managed retail spaces, generating...Read More