Merchandise Return Service and Parcel Return Service allow merchants to pay the shipping charges for their customers' returns. Merchandise Return Service is the end-to-end version, and Parcel Return Service provides workshare discounts for mailers willing to pick up the packages within the Postal Service's network. The U.S. Postal Service Office of Inspector General independently audits the efficiency and effectiveness of Postal Service programs such as Merchandise Return Service and Parcel Return Service.
The Postal Service lost $2.8 billion in fiscal year (FY) 2008. This year, the Postal Service is concerned its loss could grow to $6 billion or more. Since the Postal Service is limited by law from borrowing more than $3 billion per year and the Postal Service started 2009 with only $1.4 billion cash on hand, there is a danger the Postal Service could face a liquidity problem as payroll and benefits alone are about $54 billion a year.
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More than 31 million ballots were expected to have been mailed in the recent 2008 election — nearly twice as many as in 2004. Voting by mail has expanded as more states offer “no excuses” absentee ballots or conduct elections through the mail. Oregon has voted by mail since 1998 and has saved 30 percent of its election costs by eliminating polling places.
A recent presentation by Deutsche Post describes the German delivery and logistics company’s efforts to transform its retail network. One particularly interesting innovation is self-service Packstations. Like the U.S. Postal Service’s APCs (Automated Postal Centers), these kiosks allow customers to ship packages. However, Packstations also provide 24-hour access for parcel pickup. Customers can register to receive their packages at any packstation in the country. When the package arrives, the recipient receives an e-mail or text message.