USPS Office of Inspector General

The Woodfield Station located in Schaumburg, Illinois is an innovative, new retail environment that tests the limits of how the United States Postal Service interacts with customers and sells products and services. Dubbed the “Retail Learning Lab,” this completely redesigned post office serves as a testing ground for new products, new methods of serving customers, and new models for partnering with commercial businesses.

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USPS Mail Transport Equipment (MTE) consists of specialized containers such as sacks, pouches, trays, hampers, over-the-road containers and pallets. The Postal Service has more than 1.1 billion pieces of MTE, which is used at close to 400 processing facilities, over 33,000 post offices and hundreds of major mailers nationwide to help achieve the safe, secure and timely movement of mail between Postal Service facilities and its customers or contractors.

The Automated Postal Center (APC) is a self-service kiosk typically placed in Post Office lobbies to provide customers with a convenient alternative to the full-service counter. APCs offer customers a wide range of postal products, services, and information.

The U.S. Postal Service Office of Inspector General (USPS OIG) plays a key role in maintaining the integrity and accountability of America’s postal service, its revenue and assets, and its employees. The USPS OIG achieves its mission of helping maintain confidence in the postal system and improving the Postal Service’s bottom line through independent audits and investigations. Audits of postal programs and operations help to determine whether the programs and operations are efficient and cost-effective.