The U.S. Postal Service has a wide spectrum of customers, from businesses and organizations to every household in the United States. Balancing the needs of these customers is no small task, yet satisfying them is essential to the Postal Service’s success. With that in mind, the Postal Service has made improving the customer experience one of the key elements of its strategic goals.

For consumers, customer service ranges from wait time in lobbies to letter carrier service to interaction with postal staff at a Post Office. Business mailers might focus on different aspects of customer service, such as delivery performance, interaction with acceptance personnel, or how quickly a service problem is resolved. What customers might not realize is that the Postal Service relies on a number of systems to support customer services and to improve a user’s overall experience. These systems can also reduce manual inputs, increase efficiency, and streamline operations. Often seamless to customers, these sophisticated systems have helped to make mail a reliable method of communications. However, when they go down or work inefficiently, it can lead to negative customer experiences, which might impact future business opportunities.

For example, business mailers use the Facility Access and Shipment Tracking (FAST) system to set up appointments to enter mail at postal facilities. FAST collects and monitors appointment data for the facilities, which improves the efficiency and effectiveness of appointment creation for both customers and Postal Service management. Business mailers also rely on PostalOne!, a suite of web-based business capabilities that allows mailers to integrate their mail planning and production processes with those of the Postal Service for “seamless” and efficient mail induction.

Consumers are more likely to use the Postal Service’s website usps.com to research or access services, such as purchasing postage, looking up ZIP Codes, printing shipping labels, or submitting a change of address form. And although retail customers might not realize it, their customer experience hinges on the Point of Service (POS) Retail system, which automates retail transactions at post offices and other retail counters.

When these systems are working properly, customers may not think about them at all. But if these systems experience an outage, the customer experience could be entirely different. Our office is reviewing these systems as part of an audit and would like to hear from customers. What have your experiences been when using FAST, PostalOne!, usps.com and other types of services? Are they consistently available? Or have you experienced system availability problems?

For business customers, has system availability or slow response times affected your own internal processes, such as transportation schedules or other mail entry issues? For retail customers, have you had problems accessing information or services on usps.com? We also welcome comments of Postal Service employees on their experiences with these applications and the services they support.

While the scope of our audit is limited to systems review, we welcome input on the entire customer experience.

Comments (457)

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  • anon

    I recommend to all to forget calling their nightmare of a 1-800 number. Instead, call straight to your local office. When I did so, it took a fraction of the time to find much more detailed information. Perhaps they will do something about their service if we tie their employees up with answering our gazillions of questions.

    Mar 22, 2017
  • anon

    I ordered my package over a month ago and it still has not arrived. Was it sent by clipper ship?! I have been tracking this item for three weeks now and I'm very disappointed to see that it sat in customs for nearly the entire time and didnt move until I requested it to be redelivered. My small business suffered because of this. If you promise to deliver an item within sixteen days, we will expect you to do just that, and we plan our business according to that promise. I would prefer to not use FedEx, but I may have no choice. Either way, I still pay a lot of money to get shipments within a timely manner. Thank you for your attention. -Chef Jon McClelland

    Mar 22, 2017
  • anon

    Your customer service is beyond HORRIBLE! How is it possible that I cannot speak to a live agent. It is unfair that I pay for services and your postal workers claim they try to deliver my packages when I was home all day and my bell never rang.

    Mar 21, 2017
  • anon

    I have been using the Temporary Change of Address service for 2 years now and the past year has been a series of one mistake and utter disappointment after another. My husband and I split our time between two homes in two cities/states and thus utilize the Temporary Change of Address service which used to be effective and efficient but for the past year, it has been a complete failure on the part of the USPS. After a long confrontation today with a "supervisor" I am speechless and appalled at the level of accountability and the explanations of how the system works and how it fails. Basically I was told that they were doing the best they can and that I shouldn't trust the online systems as they are managed by a 3rd party contractor. I was told to fill out hard copy forms (from now on) and personally hand them to a postal clerk in order for them to be processed correctly and in a timely manner. When I explained that I had tried to utilize the hard copy forms over the past several weeks and that there were never any forms in the rack, I was told they couldn't be kept in the rack because people "take them". Well, that's what they are for! For people to use and take them. Again, utter frustration. In the end, I left completely deflated and defeated with no resolution. It's basically a broken system. The person who is in charge of putting my mail in my Post Office Box told me that she hadn't gotten around to forwarding my mail yet even though the order was to begin 3 days ago (and was filed/submitted over a week ago) thus mail was sitting in my PO Box rather than being on it's way to it's "temporary change of address" location - and a reply of "I'm doing the best I can". In December (3 months ago) my mail never showed up at the new address after 3 weeks of the notice being effective so I called the phone number on the paperwork and was told the person at my old post office never received the change order - this has happened time and time again over the past 12-15 months. Eventhough the confirmation letters I receive indicate that that there is a "computerized forwarding system" the postal worker told me she has to manually pull my mail and hand write my new address on the mail in order for it to be forwarded and sometimes she doesn't have time to do this everyday. Really? How effective can a computerized forwarding system be if one person has to hand write addresses on each piece of mail in order for it to be sent correctly? Where is the accountability with the people who work at the Santa Ana Main Post Office (92799)? They truly don't have pride in their jobs nor do they feel they have an obligation to be efficient. If a Temporary Change of Address is a service that can no longer be offered successfully, then it shouldn't be offered. The US Postal Service shouldn't over promise and under deliver.

    Mar 20, 2017
  • anon

    I put a forwarding mail order in on Jan. 31. As of today, March 20, no mail has been forwarded and I just checked in my old office and found that mail had been delivered there. I stood in line for 25 minutes regarding this issue last week, was told they would call me to inform me about what was going on. They never called. Have just been on hold with USPS for 45 minutes after being told the wait would be 18 minutes. The hold music was atrocious. I finally spoke to a very friendly representative to be told that they would check into it....

    Mar 20, 2017
  • anon

    HORRIBLE COSTUMER SERVICE! Always late with my mail and have me waiting hours on the phone waiting for a representative that NEVER ASSIST ME!! I end up hanging up after waiting 2 hours on hold and I still have no talked to a representative!!! Horrible costumer service!! This is ridiculous!!!

    Mar 20, 2017
  • anon

    THEY DO NOT RING THE DOORBELL!! This is the second time I am home waiting for my package and I checked the tracking information to find it say they attempted to delivery the package. My doorbell works and because they don't use it I have to go and wait in line.

    Mar 20, 2017
  • anon

    I just called USPS LA facility in Inglewood (310)649-7400 to inquire about the package I've been tracking from overseas that seemed to be stuck at the facility without updates for 10days. The lady I spoke to told me that it's been processed in customs and there's nothing I can do but wait. I told her the package seemed to have cleared the customs and it says "in transit to destination" 10 days ago. Then she said "I already said its in customs and you need to wait". So I asked her how long am I suppose to wait? She said she doesn't know how long and I'm making her repeat same thing. I said, If you don't know how long I need to wait to report it missing, she just said "Have a good day!" and hung up the phone. She was extremely rude the entire time even though all I wanted was to ask her some questions. I did not get her name but I hope you will listen to some of the recordings of your agents and the customers, and improve the customer service.

    Mar 20, 2017
  • anon

    I sent a government document through USPS using "Certified Mail" from Richmond, TX. The post office told my wife that it was lost and offered no recourse. I'm now on hold after calling 800-275-8777; the stated expected wait time is between one hour (1 Hr) and one hour and four minutes (1Hr 4min). The Richmond USPS doesn't seem to loose the junk mail...

    Mar 20, 2017
  • anon

    I was trying to get an update on a package that I was supposed to receive today, but per USPS website, it has been delayed due to regional weather conditions. All Post offices here in the North East have resumed operation after Winter Storm stella last Wednesday and you have absolutely no one to speak to or contact to provide you with information. Your consumer office in Farmingdale is supposed to be open until 4:30PM everyday, but when I called beginning 3:45PM onwards NO ONE even bothered to pick up the phone. Is this the type of people that deserve to get paid a hefty hourly rate? This was even supposed to be the consumer relations dept. I think you should revamp the people that work in Farmingdale as I hear a lot of issues there with mail tampering and theft.

    Mar 16, 2017
  • anon

    Took me long to get my college degree. Finally came in on Jan 9,2017 and guess what that carrier bend my degree and jammed the cardboard envelope into my small mailbox. It says on the front of the envelope "DO NOT BEND" Apparently that carrier didn't read carefully! Usps customer service is poor... almost a week now I can't reach anyone and would wait super long just to get to talk to a rep. Instead of changing the system every month, please change your reps and learn how to handle customer service/support correctly!!!

    Mar 15, 2017
  • anon

    Can someone please explain why an article sent on 3/2 from Jefferson City, MO to Kansas City, MO "travelled" all the way to St Louis, back to Jefferson City, to Columbia, back to Jefferson City AGAIN, then to St Louis YET AGAIN, to Columbia, then again back to Jeff City!, to Columbia, to Jeff City, To St Louis, to Kansas City, KS, to Des Moines, IA, to Kansas City MO, to Kansas City KS, to Columbia, to Jeff City MO again, to Columbia, then back to Jeff City MO on 3/15 at 3:04am. It is showing departed USPS Facility .... where is it going now????

    Mar 15, 2017
  • anon

    I used priority mail to send a certified check to Trinity Episcopal School on March 3. The school was closed for spring break. On March 13, I scheduled re-delivery. Tracking showed no progress. On March 14, I scheduled re-delivery..today, tracking shows no progress. Please advise!!!!

    Mar 15, 2017
  • anon

    Thank you to the staff at FDR Station and Grand Central Station for finding a mislabeled package and sending to the right address! Great help!

    Mar 15, 2017
  • anon

    The Postal Service has refused to cease sending me other persons' mail. Starting about 3 months ago, I began receiving mail, with a yellow forwarding sticker, to my 5909 Westover Drive, Oakland CA 94611 residenc, which mail was addressed to persons named Pharis (Martin, Eva, Camille, etc.) I rejected this correspondence and junk mail with the notation "never at this address". To date, I have rejected about 60-70 pieces of their mail. Not only does the Postal Service continue to leave me mail for these other persons--obviously people who have never lived in my residence-but the the Pharis mail is now coming to my address with my address now printed on the their mail-- it's been so long, that no yellow forwarding sticker is required. To add further insult, their junk mail is now coming to me addressed to their names or "current resident." This is not only a waste of my time, but it wastes precious USPS resources. I have no idea where the Pharis mail goes after it is picked up. Presumably, to a dark space behind a sorting machine. I expect the inspector general to investigate this waste of USPS resources and the ascertain the individuals responsible for their failure to effectuate postal service regulations for retraining and counseling. Presumably, some of this mail is of some significance to this family and they are not getting their mail. Just a few days ago, the Postal Service left a Kaiser Permanente medical appointment notification for the person named Eva Pharis. An envelope addressed to Martin Pharis by a Los Angeles law firm was left at my address. I have no idea what the Postal Service does, if anything, in such situations.

    Mar 09, 2017
  • anon

    I have never had so many issues with the same post office before, I paid $50 on December 30, 2016 to get new locks installed on my mailbox so that I have access. Now going on week 11 and 4 work orders later, still no key. every single day I go in to the post office to pick up my mail and check on the key status. The line is ridiculous, every day I wait at LEAST 10 minutes, I've waited 45 minutes before, and I get nothing but a disgusting attitude from nearly every worker when I have a question, or have to put in another work order and am basically told that I'm shit out of luck, hopefully it will get installed in 2 weeks, if not we will file another work order. IF I KNEW IT WAS GOING TO TAKE LONGER THAN 11 WEEKS I WOULD HAVE GOTTEN A P.O. BOX!!!! i was expecting a rather large check to come in the mail after i was laid off, and it turns out all my mail was sent back to sender, twice this has happened now. I have moved around a lot, and never have i had such HORRIBLE customer service from a post office.

    Mar 08, 2017
  • anon

    We operate a manufacturing business and sell parts and accessories, which we ship through either USPS or UPS. We have come to the conclusion that we will discontinue using USPS because of their poor and time consuming claim process. We recently shipped two boxes of our brochures to a dealer. Both were somehow lost. We filed a claim for both, one of which was paid but the other was denied. We gave them all the proof of the cost of the brochures, but they said the check that was written to the brochure printer company was written to a "3rd party" and therefore the claim was denied. The few times we have had to file a claim with UPS we weren't denied for a bogus reason. The check and invoice were the only proof of cost of the brochures we had, so I don't know what else we could have provided. I want to get the word out that if you use USPS, there is probably no recourse if they loose your package. We spent considerable time in filing the claim and now that it has been denied, it is really frustrating. Keep that in mind next time you think about using the US Postal Service to send out a package!

    Mar 08, 2017
  • anon

    I second what a person commented on below, IF there was a way to get all mail through a third party- I'd jump in a heartbeat. USPS in my area has to be one of the lamest in the country. It takes longer for a letter to cross town then it does to get it from 3 states away. My address has been physically located since 1906 but the local office is hit or miss on deliveries-especially if it is priority mail. qoute "we knocked on your door this afternoon and no one answered" is the standard reply I get even though I WAS IN MY FRONT YARD RIGHT NEXT TO THE MAILBOX AND FRONT DOOR LAYING A CONCRETE SIDEWALK on at least one occasion and at home within easy reach of the front door and well within hearing range of the door bell or for knocks for the others. The local USPS has a cycle on mail delivery for me and some of my neighbors....... We'll get our mail for a few weeks then it will suddenly stop for a few days. That is our cue to call up the local office and assure them that OUR ADDRESS HAVEN'T BEEN PICKED UP BY ALIENS AND DROPPED OFF IN ANOTHER STATE as the manager seems to get reports that our addresses don't exist or are undeliverable. I'm getting very tired of the rep having to come out and re-verify our addresses exist. What set me off on this rant today? For the 8th or 9th time in the last 2 months, my next day legal documents were not delivered. I was home all day (actually out in the front yard replacing the porch boards and when I called today to find out where it is (the tracker has it delivered, then the next box has it at the post office ready to pick up) and the person I talked to said my address didn't exist (again.....) Those documents need to be signed and sent back out by tonight and I have to WASTE MY TIME AGAIN TALKING TO PEOPLE WHO SEEM TO HAVE THE COLLECTIVE INTELLIGENCE OF A TOMATO going to pick it up. I called up the national number and they varified that my address is still in the system, that my instructions are still in the system, and that a contact number for me is (yet again) still in the system, and that that information is flagged for the driver (who may or may not know how to read as I am having my doubts) in case they can't find a house that has stood for over a damn century. When I send the documents back tonight, I am crossing the street to the FED-EX building to mail it out so I know it gets there. The place that I have been sending legal documents back and forth to has already stated that any new documents will be sent out by FED-EX or UPS as the caseworker looked up the tracking of all the documents sent the last 2 months and saw that every delivery ended up the same. Those that ship to me online, I pay extra for a different service just so that I don't have to rely on my local office to make the delivery. And correspondence with friends and family go by email (even birthday cards) as too many letters have been returned to them as undeliverable over the years.

    Mar 07, 2017
  • anon

    I went to the post office at first colonial. Virginia Beach, wasn't realizing that it had pass the time for closing and when I open the door this lady greet me ( a customer like me) gonna tell me the post office is close. I gave her a direct look then she gonna turn to the worker over the counter to confirm calling her by name like What the hell, after she did I stepped back and she closed the door laughing. I was like what the hell. Im still wondering what happened. Get someone to close up when the time comes. I'm of dark skin so when I walk in a place of business full of white and was greeted by a customer like me telling me something and calling the clerk by name then laughing when I step out. It doesn't sit well with me. Customer Service not Friend Service

    Mar 05, 2017
  • anon

    I've been living in Jordanville, NY for over 25 years and should say that the current postmaster Kelly is the best one ever! She is always cheerful, a problem solver, who would always try to help you. She takes time to find the best way to mail things out, helps to fill forms or even opens the window a few minutes earlier. Kelly makes difference every day with her positive attitude and high professional standards. I hope that her efforts will be noticed.

    Mar 04, 2017
  • anon

    I don't care of my upset this over my ruined package is posted or not what difference does it make you cheated me out of $27.

    Mar 03, 2017
  • anon

    3-3 2017, just got home UPS delivered a large paper envelope by tossing it on my sidewalk it's soaking wet and the contents are ruined $27 of cards. Who is mollom and what is their privacy policy?

    Mar 03, 2017
  • anon

    I hate USPS! I've had an online business for 4 years now, every day I ship out at least 10-15 orders all over the world. Each order contains goods valued at a minimum of $50 to a maximum of $300, meaning if one would be lost or go missing that would mean a lot of money down the drain. I trust USPS to take care of my packages and ship them to the correct destination, however USPS has failed me up to this day they have lost a total of 20 packages each valued at $200-$300. When I file claims and talk to different people at my local post office all they ever tell me is sorry it got lost and when I try to claim the insurance they find a million excuses to not pay. It's a complete disappointment how bad of service they offer and how rude and useless most of the workers are.

    Feb 28, 2017
  • anon

    I've spent 30 minutes trying to complete your "missing mail" inquiry; it keeps rejecting, saying "...insufficient description", even after editing numerous times. If the USPS were a business you would be bankrupt years ago. The people in my local PO are great, but this last experience is crap.

    Feb 28, 2017
  • anon

    The front counter employees at the cherry lane post office location in Fort Worth, Texas are very courteous and professional.

    Feb 27, 2017
  • anon

    Rudest customer service I have EVER experienced. The woman I spoke to literally said "not to be rude, but that is not my problem" then hung up the phone. If you work for USPS, and USPS lost a package, how is that not your problem?

    Feb 24, 2017
  • anon

    USPS tracking is a joke! --- My package (Retail Ground) destined for Albuquerque New Mexico over the past 9 days has been to Memphis> Denver> black hole DesMoines Iowa 50395> St Paul Minnesota> back to black hole DesMoines Iowa 50395> now I don't know where since USPS tracking has not updated in the last two days! Don't do package business with USPS, you'll be sorry.

    Feb 24, 2017
  • anon

    USPS just loses my expensive package in the sorting facility in Kearny, NJ. I call USPS every day for 2.5 weeks. Opened 3 cases, and talked to 2 supervisors from orginating and destination post. No willingness to help. Tell me its impossible to find my package calling it "a needle in a haystack". They won't bother to even look, and just tell me I should hope that the package just "turns up" somewhere. Filed a claim, but will run into issues as I no longer cannot find the receipt. How can you lose a package, have no idea where it is, and at the same time be incompetant and not help? I want to tell USPS to stop delivering my mail because if I didn't have to use their service I wouldn't because they are unreliable, unable to help, and don't take responsibility for their actions.

    Feb 22, 2017
  • anon

    I honestly hate writing bad reviews, but these couple of weeks I have been SOOO DAMN STRESSED OUT because of usps services. Always being lazy, losing packages & never trying to rede liver. I mean it's a part of your job, why not take it seriously? What is so damn hard about delivering a package to someone's house. & the worst part is, when you have to contact usps on your own. The stupid talking machine gets you frustrated, because there is NO such thing as press this key to get in contact with customer service.And if by chance you are transferred over to customer service, the annoying elevator music starts playing. Waiting hold is hours long, with the music playing just to snooze you off. And if you aren't transferred to customer service you're Instead left with the repetitive questions that start to irk you! "I'm sorry, I didn't quiet seem to understand you, please repeat". I just feel like company's should stop sending packages through usps.

    Feb 21, 2017
  • anon

    Package 2 day priory mail still I Dallas since 2/12/17. Apparently only computers are able to redirect package. Average holdtime for customer service 1hour if of course you can get through the lengthy & frustrating recording. Even esclading the problem to Columbia, SC has not solved a simple issue of someone pulling the package & redirecting it to Charleston, SC. I am on my third case number & still have had no satisfactory response with daily calls. It does not matter with whom I speak with, I receive different answers & no follow up. I am unable to contact any one but the 1-800 number who's is totally misnamed customer service-- no service, no follow through, canned responses & no common sense. I truly believe that reassign is not a requirement for employment. All I want is my package delivered or returned to me so that I may find a more dependable service. I have suggested that Amazon start a mail service as the have 99^ accuracy and a customer service team that cares.

    Feb 17, 2017
  • anon

    my package was lost and I have no way of getting reimbursed for this. Customer service is non existent on the telephone and I get an error message everytime I try to make a claim. When is the media going to get a hold of this and reveal what a scam this is??

    Feb 15, 2017
  • anon

    I am quite certain that no one in monitoring this website, but needed to voice my frustration somewhere! I received notification that a package was delivered to my mailbox on Saturday. Problem is, it wasn't. I promptly went to the usps website to file missing mail claim because time is of the essence! I have continued to fill out this missing mail form in every type of web browser known to man, cleared every cashe, sent from pc, pc lap top, Mac laptop and from phone, and ALL received same error message 400 bad request. I sent direct email to technical support and have not received response. This service is crazy bad, almost unbelievable- but guess what? Government doesn't care! They are the only game in town! I can't wait the next time someone says they want a single payor health care system!!!!! Lolololol!! Ok, now I feel better and won't scream at my mail carrier when I see him in a couple of hours!

    Feb 13, 2017
  • anon

    I'm not sure this is the correct place to make a complaint however I have been sent here so hopefully this will see some resolve. On 29 palms base we are having huge issues with the customer service. There is one particular woman who works at the post office who is so awful that many people would rather drive 20 minutes into town to avoid her. She is rude, and not nice to deal with to say the least. Just this morning she told me to move aside so she could serve one of her friends bc I was still writing... I told her I needed stamps so while I stuck the sticker on my box she could do that and then the box... I was told She would serve her friend first. Not me. To which i was also given eye rolls, and so much attitude that I had to ask her not to be so rude to me or speak to me that way. Previous trips have included her leaving the post office to go outside to the mailbox while there were 4 people in line waiting to be served. She saw all of us in line and left anyway. She has told me before I cannot mail a package unless she knows what is in the package - which I don't think is her business and believe me the list could go on and on. I have brought this to the attention of the base and hopefully they will take action also. I think this particular woman would best be suited not dealing with customers, or maybe not on a military base bc she seems to be friendly to all the civilian contractors. I think it's a personal thing against the military personnel. Thank you for the attention in this matter.

    Feb 10, 2017
  • anon

    I just wanted to share my observation this morning of a carrier. I happened to be standing at the window looking directly at my mailbox as I changed my baby. The carrier was out delivering a package on my doorstep. I should mention I've reported unprofessional behavior by this particular person in the past. After delivering my package and upon getting into her vehicle she proceeded to kick large chunks of asphalt that had broken free from the road down into my front yard, six feet or more from their oringal place. At least 5 pieces were kicked onto my property. When I called the supervisor he told me that the pieces of asphalt can cut the sidewall of the carrier's tires. Only problem is the pieces hurled into my yard were nowhere near the path of her vehicle. Some of them behind the mailbox itself. Why is this the response? Why not communicate to someone about the alledged obstacle? This carrier hates delivering my Amazon packages and will purposely place boxes out on the sidewalk when it is raining despite the good sized covered stoop at my door, literally one more step and the box could be sheltered. Such a miserable and unprofessional carrier and supervisor does nothing! She is emboldened by the lack of control by this supervisor over complaints of her behavior. Shameful.

    Feb 10, 2017
  • anon

    I would like to compliment my local mailman. I live in a retirement community. Yesterday he saw me approach my condo tugging a large suitcase. He asked me if I needed help with it. I didn't, but thanked him. I was very touched by his kindness. Please e-mail me and I'll give details so you can identify the employee.

    Feb 09, 2017
  • anon

    I'm not sure if this is the right forum, but wanted to give feedback that your automated customer service line is by far the worst I have ever encountered. It is clumsy, inaccurate, and seems designed expressly to repel customers who will hang up in furious disgust. Fire the contractor who designed this atrocity and start over. Thanks, - Jon

    Feb 06, 2017
  • anon

    I am so frustrated with your service USPS. If I could get a real live person to talk to, I would tell you what I think of your incompetent so called service. I don't know if I will ever get my package that has been floating all across the country for days, but I will avoid ever using USPS again for package delivery.

    Feb 05, 2017
  • anon

    I have been in contact with USPS trying to find a package with "tracking" I mailed out over two weeks ago. The said tracking number has not been scanned, the last awareness of this said package was went it went from the Post office onto the truck. All other packages that I shipped out on the same day have been tracked and delivered with no problems except for this one. I am continually on the phone or email with USPS and oh yes I have a case number also. They continue to apologize for this inconvenience. So far my customer has been very patient. I offered a refund although she has high hopes that this package will arrive. USPS you are getting worse. I wish there was another way to mail packages, Fed Ex is too expensive for my needs. Every day the fun never ends!

    Feb 03, 2017
  • anon

    So i ordered a baseball glove online, i needed the same week so when the shipping said it would deliver two days later i was like thats okay. So the day comes and i check status of my delivery and it says delivered so igo out check my door and even check my mail box and it wasnt there, i called the company and told them what happened and they said that the carrier could have scanned it before and to wait, i waited it out and even asked the people next door if they saw it and they said no. Im just mad that they said it was delievered and it wasnt here. I think you guys need a better system or somethig cause it isisnt working out right bow, ups is better by fr

    Feb 02, 2017
  • anon

    If I own a building and rent the building to another business, can I use the same address as the renter and pay for caller service without changing the address. Example 927 Broadway receives street delivery and I also use 927 Broadway but go to the PO and pick my mail up using a pay caller service.

    Feb 01, 2017
  • anon

    I am a Canadian resident and we can all find faults with our own Postal Service, but USPS takes the prize! I was having a package sent from Canada to the US however the sender used the wrong zip code and it was sent to Culver City, Ca instead of Blaine, WA. on Dec 22/16. Since that time on two occasions I have had the Blaine PO contact Culver City to correct the zip code, filed a compliant with the understanding I would hear back in 48 hours, nothing. Called the contact number on the initial complaint acknowledgment and spoke with someone who again tried to contract the Culver City PO but the phone rang continuously according to the Service person. Said she would track the package never heard back from her either, got home that day to see a message from the Culver City PO Manager saying the package was being returned to sender after 5 weeks of handling it between LA, Culver City, Bell Gardens going around in circles. as of today Jan 31 Last entry on the tracking log is Jan 26 saying package is undeliverable. What a total waste of time and with the 5 weeks of handling I bet the package is trashed. Got the balls to put on their voice mail "USPS a service you can depend on"!

    Jan 31, 2017
  • anon

    The USPS Office in the town of my previous office location was so unreliable that I stopped mailing invoices from there, and drove to the next town to mail letters. In the normal world of business the quality of service at USPS would never last. What other business can lose $1 Billion annually on an ongoing basis and survive? None. This week The USPS Tracking system reported a package had been delivered to my home, yet it never arrived. The when submitting a Missing Mail Request on the issue, it was rejected as being "Out of the acceptable time frame". It just went missing yesterday! Ridiculous.

    Jan 31, 2017
  • anon

    USPS is the worst service ever, package are lost and none respond for it, they even lie saying they try to delivery but our business was closed on a Monday !!, some time they come on Sunday!!. They does not seems to understand this is a business!!.

    Jan 31, 2017
  • anon

    It is simply unbelievable that we pay for the USPS with our dollars and cant even speak to a human being. The service is absolutely horrible and you know it because you don't even want to speak to a human. The only reason you develop a system like the phone system you have is so you never have to speak to a customer. You must know the service is lousy otherwise why would you not want to hear from the people who pay your salary? Well you helped me decide to use any service but the USPS. Just one simple question I had and guess what it isn't in the lame answers on that 1-800 number. I think you know that because I can see all over the internet people who feel just like I do. Good job on alienating the public.

    Jan 30, 2017
  • anon

    I have photographic proof there is access to my mail box both by vehicle and on foot. On multiple occasions our local office refuses to deliver our mail under the guise of "no access. I have been for weeks gone attending a military school and my pregnant wife has done what she can to keep up. A local neighbor has even come by with a tractor to help clear it. On one occasion the mail was a package to be signed for and our front drive and door where very clear and still the exscuse of no access was given. I have voiced my concern with the local post master and I was brushed aside and no solution was offered. The delivery lady even came to our door and belittled my wife rubbing salt into the wound. This is unacceptable and something needs to be done! I can not help that the local roads department has used my property as a snow collection point for my neighborhood. It has been clear and my local post office needs to do there job.

    Jan 24, 2017
  • anon

    I have found no other proper way to share my concern, so here it is: I have 4 International Global Express Guaranteed packages that were lost. I needed to speak to a representative to track these packages down. I've called USPS, Global Express and FedEx in my quest to find my customers packages. The only number I've ever been given is 800-222-1811 which I wait on hold for 30-50 minutes EACH TIME. I am then transferred to GXG once I review all the same repetitive information. Not only are my 4 valuable packages LOST I have also expended 6-8 hours total on the phone trying to get help finding the packages. The 800-222-1811 number only gives you 3 options, none of which are applicable for getting help. This has been a terribly frustrating experience and someone needs to review the phone systems and options to get effective and efficient help when dealing with a concern.

    Jan 24, 2017
  • anon

    Why are the postal workers at the post office soooo rude???? Is there an unknown reason?? Are they not trained on how to provide customer service, proper etiquette or professionals???

    Jan 24, 2017
  • anon

    I'm reporting the USPS located at 1449 west Ave, Bronx N.Y 10462. I spoke to the supervisor. Very rude with poor customer service. I've been waiting on the phone for 25min just to find out where my package is THAT I PAID FOR. If nothing is done about this i will continue to report this.

    Jan 23, 2017
  • anon

    I have a problem getting my mail. Called the IG today and explained but not sure who would be the correct department to handle it. Situation is that we had no problem for four years getting our rural delivery. Over the holidays asked our neighbor to pick up our mail daily while we were away for little over a week. His box is next to ours in a grouping of three, directly in front of his house. That was no problem. After we returned there was a huge snow storm, about a foot. We have two houses here and a lot of snow to shovel, esp with using a cane. The box at the street was properly cleared right away but not our driveway the next day. Which resulted in the PM stating that our home must be vacant and withheld our mail( they don't use driveway). We contacted them Saturday and they said they would bring the mail back out tues after the long weekend. Tuesday morn the delivery person brought, yes brought us a letter instead of our mail stating that the home must be vacant and we would have to make other arrangements for mail. We called the PM that we would be in that same day to discuss (11 miles). I asked to see the written policy and he never produced it. He stated we must rent a box in our local town or we could put a bucket out for now in front of our other house at the street and they would deliver to it. Yes a temporary bucket in the snow. We have 2 houses a block apart. The one was too close to the post office( 2 houses from it) when we previously inquired about delivery there. So we had only been using the one. Now they refuse to deliver to it because they say we don't live there every day. But it is occupied by us just not everyday. He stated he went around the neighbor hood and asked which one we lived in. This I think would be violating our privacy asking around.... I used to work for census dept and don't think asking around by name is allowed or proper. If it wasn't occupied how did we notice our mail was not delivered promptly? So now remember our mail was being held by the PM till we come in Tue. But that weekend(while on hold) we received mail. Not in our box, it was delivered to our truck seat in our driveway by the carrier. Slipped past their hold at sort. The letter was a prescription and had tracking. When I looked it up it stated it was recorded delivered to our door/porch at 10:30 Sat morning. All this while our mail was being held and at the 2nd house not the one that has a postal box. I also have since reported to regional postal consumer affairs office. I expected a call back or something. Nothing. All I want is my mail delivered to my approved postal box on the regulation post as I have been getting for last four years. I don't want to have to pay for a post office box. I own and occupy the address. Just didn't clear all the snow fast enough on two houses so they assumed one was vacant. No mail was accumulating and it is picked up as often as we can get outside(every other day). I am 100% disabled and didn't get both shoveled right away. It has never been a problem before. He told us that you cant get mail at an address if you don't sleep there every night. So the question is: is this true? Are we being singled out? Is this overstepping by the post master? He said he is the PM and he makes the rules here. Now that I complained will our mail ever be right again? Could it be much worse? Should I worry that someone was just being nice to deliver our mail to our truck seat?(small town, don't want him in trouble) Is this fraud or harassment by the PM? What is this Post Masters power trip? He is new at this. Our mail is still on hold at post office. I should just be able to request it delivered but to whom now? At what point is it beyond a mistake and down right harassment? Which department handles it? It should not have even progressed this far but who can fix this? No one wants to step in and say hey back off and just deliver the mail. If I submit a written official complaint will it just escalate a p... match? Just exactly who does this come under? How do I reach a voice of reason? There have been mail thefts in region but by postal employees. WHERE CAN I GET ANSWERS?

    Jan 21, 2017
  • anon

    PO BOX 522 Morrison Colorado 80465. I went to pick up my mail last Friday a little after 5:00pm, my key did not work, I could see the workers in there, so I rang the bell, an employee came out and told me that they closed my box down, because I was late on my payment. I had no idea my post office box was due, because I never received any notification(s). I went back in the next day, Saturday morning, to find out there is a $20 late fee. I asked to talk to a manager, a lady named Sherry came out, I explained what happened, and asked if they could remove the $20 late fee, due to the fact that as soon as I found out about it, I came to renew it. She said no, and that the slip in the box is a courtesy, and I needed to pay that fee in order to get my mail; Sherry was very rude and walked away before I could finish the conversation. I looked at the male employee, who had been helping me previously, and let him know that I believed that I should receive a free post office box, and if we are doing away with courtesy, I would like a free box. He looked at my lease, and agreed that I should receive a free post office box. It worked great all week. Today, I was contacted by another rude lady named Barb telling me that she closed my post office box. I went in there, and she had a big smile on her face when she came out from the back, and was more than happy to tell me that I'm not eligible for a free box, because they deliver mail to my home address. They DO NOT deliver to my home address. I became angry at this point. She said there was nothing she could do, and that I needed to pay. At that point I walked outside, sat in my car for a minute to cool down. I realized that without paying, I would not receive mail anywhere, and that I was being blackmailed. My need to get my mail is great, so I went back in and paid $88.00 it felt like my mail was being held for ransom, and if I did not pay it, I would not get my mail in the future. On a side note, the ceiling above my post office box has leaked for over 2 years now, no one wants to fix it. Worst experience ever!

    Jan 20, 2017

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