The U.S. Postal Service has a wide spectrum of customers, from businesses and organizations to every household in the United States. Balancing the needs of these customers is no small task, yet satisfying them is essential to the Postal Service’s success. With that in mind, the Postal Service has made improving the customer experience one of the key elements of its strategic goals.

For consumers, customer service ranges from wait time in lobbies to letter carrier service to interaction with postal staff at a Post Office. Business mailers might focus on different aspects of customer service, such as delivery performance, interaction with acceptance personnel, or how quickly a service problem is resolved. What customers might not realize is that the Postal Service relies on a number of systems to support customer services and to improve a user’s overall experience. These systems can also reduce manual inputs, increase efficiency, and streamline operations. Often seamless to customers, these sophisticated systems have helped to make mail a reliable method of communications. However, when they go down or work inefficiently, it can lead to negative customer experiences, which might impact future business opportunities.

For example, business mailers use the Facility Access and Shipment Tracking (FAST) system to set up appointments to enter mail at postal facilities. FAST collects and monitors appointment data for the facilities, which improves the efficiency and effectiveness of appointment creation for both customers and Postal Service management. Business mailers also rely on PostalOne!, a suite of web-based business capabilities that allows mailers to integrate their mail planning and production processes with those of the Postal Service for “seamless” and efficient mail induction.

Consumers are more likely to use the Postal Service’s website usps.com to research or access services, such as purchasing postage, looking up ZIP Codes, printing shipping labels, or submitting a change of address form. And although retail customers might not realize it, their customer experience hinges on the Point of Service (POS) Retail system, which automates retail transactions at post offices and other retail counters.

When these systems are working properly, customers may not think about them at all. But if these systems experience an outage, the customer experience could be entirely different. Our office is reviewing these systems as part of an audit and would like to hear from customers. What have your experiences been when using FAST, PostalOne!, usps.com and other types of services? Are they consistently available? Or have you experienced system availability problems?

For business customers, has system availability or slow response times affected your own internal processes, such as transportation schedules or other mail entry issues? For retail customers, have you had problems accessing information or services on usps.com? We also welcome comments of Postal Service employees on their experiences with these applications and the services they support.

While the scope of our audit is limited to systems review, we welcome input on the entire customer experience.

Comments (727)

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  • anon

    It's about time to shut down the USPS as we NOW know it. It's time to put it out to contract. It's out of control and getting worse by each and every day. Appears that working for the USPS is nothing more than an easy meal ticket where employees do whatever they please without any supervision. Shut it down and turn it over to a contractor.

    Oct 23, 2017
  • anon

    My recent experience with post office has made me consider taking legal action against. this organization. That word is a joke this "unorganized ,business should have better regulations in place when your paying for a service a deliver of Your package to be delivered and they loss,misplace,your package and they have an attitude when you try to find out its status .they lie.,misrepresent themselves when they call back . and when you return there calls no one has any idea what your talking about. I have called the postmaster no return calls.the Rosedale Ny Post office should be ashamed of themselves.that post office should have better standards for their employees and there so called sanctity of the mail . I will be fedx person for now on.

    Oct 19, 2017
  • anon

    Express mail is a joke when going through Kearny, NJ sort facility. I've had 8 packages delivered at least a day later than they guaranteed so I decided to have it sent to my parents house in MD and the package shows up the very next day by noon as it should when paying for overnight express. Kearny sort facility should close down and let UPS or FedEx finish the deliveries once they come into NJ. My local PO is very helpful though. I have the managers direct number to call when I have late express packs which is every few days and he knows me by my voice and knows why I'm calling. Wish he could do something about Kearny.

    Oct 18, 2017
  • anon

    Why is the USPS still in business? And Im starting to hate that other carriers are using USPS to deliver their packages. Dont they know that affiliation with USPS in any way is bad for business?

    Oct 18, 2017
  • anon

    The mail service in our area is awful. I don't know if it is because of our local post office or the Memphis hub but I hate depending on it for any kind of mail. I've had Letters/Mail/checks not received on either end. I try to do as much as possible online but that is not always an option. There was a time you could depend on the usps....but not anymore!

    Oct 18, 2017
  • anon

    You have an extraordinary employee at the Greenwood, Seattle, Post Office. In fact, I think you should contact the Vatican and recommend her as a saint to be considered for confirmation. You should know I don't believe in this practice except for this one apparition with the name of Sonja. According to her nametag, she is on the front counter of the Greenwood Post Office and a game changer for the good people that need to wait in line. On a daily basis, she improves the mood of every customer she encounters. She is all at once a comedian, as a counselor, a customer service representative, a troubleshooter, a mind reader, a soft shoulder and someone who actually "sees" her customers. My mood is lifted every time I have the good luck to encounter her. I have seen her go out of her way numerous times to make life easier for someone else. Try as you might you will never be able to duplicate Sonja, she is a force of nature. What you can do is make it possible for her to influence her coworkers in the institution. She is a mostly unattainable goal for others. If they just try, they will be better employees of the USPS. Please hire more people like Sonja, she has the secret sauce!

    Oct 17, 2017
  • anon

    I have never in my life been to a post office that the only clerk in there was so rude and obnoxious. I told him we just moved to quinlan and a company that sent me a package said they got a reply back undeliverable(which I find hard to believe cause my brother in law has lived there 20+ years. Anyway, I told him I had a tracking number and he asked for my Id. He obnoxiously said he couldnt do anything cause my Id had Irving on it. I told him we just moved to quinlan and the package was being sent to quinlan not irving. He rudely said it don't matter he has to have the pink slip. He basically refused to help me with the tracking number. I have never been treated that way any where I go and he sure doesn't deserve to have that job with that attitude.

    Oct 17, 2017
  • anon

    Thanks for your message. The best thing to do would be to file an online complaint with our Hotline . This will allow us to look into the matter for you.

    Oct 17, 2017
  • anon

    I have NEVER had an experience this bad trying to get through to a Customer Service Rep....honestly, I feel like crying. I have spent HOURS on hold...everytime I call the message is "estimated hold time is 40 minutes." I have tried holding, I have tried leaving a call back number, nothing works. I finally got through today after a 25 minute wait and the CSR could only give information on a tracking number, which I could have done myself. If they transfer you to another department, another 40 minute hold. I am just flabbergasted! I am going to give up on a claim I filed...just can't do it!

    Oct 14, 2017
  • anon

    USPS is terrible. My most recent problem with them is their failure to redeliver a package THREE times. The first time, they delivered on a date that was different from the date I requested - hence I was not home. They then completely did not redeliver the subsequent twice more times that I requested. They even sent me email reminders about the redeliveries, then completely did not deliver. What is the point of having that service only to not fulfill it? Moreover, the package did not go to the post office closest to me but to another which is difficult for me to get to. Meanwhile, 2 months after moving in, I am still regularly receiving mail for the previous tenant of this apartment even though he had specifically redirected his mail with USPS. I suggest considering customers' most common complaints, and overhauling the exasperating postal system.

    Oct 14, 2017
  • anon

    The service is terrible. Trump needs to close it down

    Oct 13, 2017
  • anon

    Had a delivery come few days late, out of curieosity tried to track delivery and could not, such advertisment easy did not seem so, just another disapponitment.

    Oct 12, 2017
  • anon

    We are tired of chasing down our mail! Our mail carrier places over-sized packages in a tiny box, instead of leaving it on our doorstep (I have pictures). Our mail carrier attempted to bring a signature request to our doorstep (never got out of the car), as my family chased her down the street, she stopped and then took off again!!! We have video of this as well! What is going on with our mail service? It is not a sense of entitlement, when you pay for a service that you should receive!!!!

    Oct 11, 2017
  • anon

    I've been waiting for 3 weeks now on 1 envelope sent from 13612 to 95054, why oh why does 5 to 7 day actually seem to mean 2 months?

    Oct 11, 2017
  • anon

    I mailed a certified return receipt letter at my local post office on 9/29/17. It's destination is 30 miles away from the post office mailed. When I track the package the website says,"In transit delayed". It is now 10/11/17 and the letter has not arrived and I do not know when it will arrive. I tried to submit an inquiry online and only after I completed every box did I learn that the electronic submissions are not functioning. I called the Customer Service number four times to try to resolve this issue. None of the prompts apply to me and the wait time to speak with an operator is 50 minutes. This is maddening. How do I get assistance? Why do I have to work so hard to get a letter delivered 30 miles away?

    Oct 11, 2017
  • anon

    why does my package that says has been sorted and is out for delivery at the same time as the other packages not get delivered when they are sitting in front of the mailbox? why don't they deliver a package that doesn't fit in the mailbox to the house instead of leaving it in the rain? why since i moved to this rural area do i have more problems in a month with your postal service than I have for the 53 years of my life? Because you hold nobody accountable for the job that they are doing and any excuse you can think of is accepted by your boss and no one is held accountable at the arcadia branch in florida.

    Oct 10, 2017
  • anon

    The past 2 times within 2 weeks, I've had to wait in line for 20min. There is only one clerk working. I felt bad for the clerk who was trying to do the best she could, What has happened to all the familiar clerks that used to work here. This station always ran so swiftly and efficiently.It is agonizing for me to be on my feet this long. Station "C" Hamilton, NJ

    Oct 10, 2017
  • anon

    The past 2 times within 2 weeks, I've had to wait in line for 20min. There is only one clerk working. I felt bad for the clerk who was trying to do the best she could, What has happened to all the familiar clerks that used to work here. This station always ran so swiftly and efficiently.It is agonizing for me to be on my feet this long. Station "C" Hamilton, NJ

    Oct 10, 2017
  • anon

    Your "customer service" is a joke. 3 hour wait times to speak to an actual human being?? Seriously?? No one has time to wait for anyone for three hours. I've had shorter wait times at the Emergency Room!!! And forget complaining to someone about anything! We've had a completely incompetent mail carrier for YEARS and no one cares. She delivers packages to the wrong addresses so often we cringe when someone tells us they're sending us something via the USPS. We then wait with baited breath to see if she'll deliver it to us, to an honest neighbor who'll get us our package or to a dishonest one who'll keep it. We've delivered packages to other people are far as a block away because they were delivered to us by mistake. Last Christmas, we felt like Santa, we delivered so many packages!! Right now, I'm trying to locate a package that was "attempted to be delivered and is now waiting at the post office for pick up." Except is was a SurePost package that didn't require a signature!! Oh...and then I was LIED to by the local post office and told the sender requested it be delivered "general delivery" in the first place. I contacted the send and they NEVER deliver "general delivery." EVER. And UPS (the original carrier ) confirmed it was to be delivered to my address!!! And it doesn't matter because the local post office doesn't know where the package is anyway!! And the thing that sucks is it will never change. Ever. There's no one to complain to. No one who cares. No one doing any oversight at all. And a 3 hour wait to talk to someone on your 1-800 number. And they won't care either. The USPS is a joke.

    Oct 10, 2017
  • anon

    I wanted to let you know about a wonderful experience I had with one of your employees. I recently had my mail on hold for a month to be delivered upon my return. I happened to come back home for a day in between and wanted to pick up what mail I had. I was advised my mail was being held a the Gore Street location here in Orlando, FL which is a non-public access office. I went over anyway with the hopes of maybe finding someone who would help me out and I certainly did. Your employee Judy Crawford was outside sweeping leaves (or something like that), and I stopped her to ask if she could retrieve my mail. She went and found my mail and checked my ID of course. Since it is a non-public access office, she could have easily blown me off and not stopped what she was doing to help me out. Instead, she was very pleasant and helpful, and I feel she deserves to be recognized for her exemplary service I haven't always had the best experience with the US postal service, but it's employees like her that make up for all other incidents. Please send her my thank you for helping me out.

    Oct 07, 2017
  • anon

    Your service just flat out sucks and has for years. Delayed and lost packages, service reps that do not have a clue and can not give any beneficial answers. I personally quit using the PO a few years ago but unfortunately people send me items by the USPS and more so than not it gets screwed up along the way. Why sell a service that is not guaranteed to perform the function it is sold for. Interestingly you have two other shipping services that you could study and benefit from. What a terrible business model that never improves....

    Oct 07, 2017
  • anon

    How does someone report carrier issues? Since our carrier retired, the new person is extremely inefficient. She consistently skips our street and no mail is delivered until the following day. When a signature is required, she refuses to get out of her vehicle to attempt delivery. She just leaves a notice for us to pick it up. I actually watched her do this the other day.

    Oct 06, 2017
  • anon

    Hello, Thanks for your message. If you believe misconduct is being committed by a postal employee, please file an online complaint with our office using the red button at the top of this page. This will allow us to look into the matter for you.

    Oct 10, 2017
  • anon

    I am ashamed and disappointed in the USPS. I purchased insurance to cover and item that I shipped. The package was delivered and severly damaged. It was a very expensive instrument that I purchased for my daughter. Which is why I bought the insurance. I filed the claim and submitted all the necessary paperwork that was required by the USPS. My claim was denied. USPS sent me a letter stating i needed to provide more documentations, which were the exact same items that I had already submitted. Denied. In my opinion the USPS uses the option to purchase the insurance to scam consumers out of money when they have no intention what-so-ever of refunding the cost of damages. I have had to pay for the repairs, for extra shipping costs and will never be reimbursed what I am rightfully owed. What should have been a total transaction cost of $1050.00, has cost me an additional $700.00. NOT TO MENTION COUNTLESS HOURS OF DEALING WITH PHONE CALLS, LETTERS, EMAILS AND FAXES!!!! I paid $26.65 to USPS to protect this item that my daughter need to perform in band. They damaged the goods, and now are refusing to refund me after I have followed their requests exactly. USPS exhausts you to the point that you give up any efforts of trying and they pocket that money. I know $26.65 is not a lot of money. Its the principle of USPS offering a service and then not standing behind it. BEWARE of paying for this service!!!!!! IT IS A RIP OFF!!!!!!!

    Oct 06, 2017
  • anon

    I have been trying to track a package that should have been delivered by September 24, 2017. The response from the USPS has been disjointed and very frustrating. I received a survey call for the USPA this afternoon which was very poorly designed and did not allow me to answer properly. The automated survey kept telling me my package had been delivered and the service claim was complete. This is not true. You need to fix this survey system or have people actually make the calls and not a robot.

    Oct 04, 2017
  • anon

    USPS office at 326 Stokes Road MEDFORD NJ 08055- threatening me/yelling at me refusing to give me my packages. They clerks are RUDE, CALLOUS, not helpful in any way shape or form. They are100% the absolute worst post office. Not one of them deserve to work there or should take a class on customer service. Cops will be involved to pick up my package due to error on behalf of sender and my lawyer to ensure they are reprimanded for their AWFUL service that had me in tears. DO NOT WORK IN THAT FIELD IF YOU CANNOT BE KIND AND HELPFUL@!

    Oct 04, 2017
  • anon

    Hello KelliAnn, Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day post office issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service on the USPS website.

    Oct 04, 2017
  • anon

    Lake Park post office, #1194450103. It was a very rainy day on 10/3. I was drenched and had a very wet package. The gal behind the desk handed me some paper towels to wipe down. I cannot tell you how thoughtful I thought she was. This was a very pleasant experience on a very nasty day.

    Oct 04, 2017
  • anon

    Lenfant plaza in Washington DC was the worst customer service I ever got ,even the manager of that location was so rude I don't know how she got manager she gave me the worst experience and disrespectful attitude in my life as a customer , I try to sent a package to Florida after the hurricane Irma to my sister at the end I end up to ask for my money back and the manager treatment me and told me I'm rude wow

    Oct 03, 2017
  • anon

    Thanks for your message. The best thing to do would be to file an online complaint with our Hotline . This will allow us to look into the matter for you.

    Oct 17, 2017
  • anon

    There is no CUSTOMER SERVICE, it is a joke. I first sent a letter to Calvert City, KY on Sept. 21 and I admit I had a digit wrong on that letter so when I asked where the letter was I was told it was addressed incorrectly and returned to me on Sept on 25th. I have yet , on Oct. 3, to receive that letter. On Sept. 28 I sent another letter to Calvert making very sure that that address was correct in every way. I sent both certified. On Oct. 2 and 3 the automated system told me that the letter had been delayed and was now on its way. On it's way from where? Why was it delayed? NO EXPLANATIONS AND NEITHER LETTER HAS BEEN RECEIVED BY EITHER PARTY. My local post office, Grover assures me it went out on 9/28.The post office in Calvert City KY (a 4 hr drive by car) has not seen the letter and have no idea where it is but will be on the lookout for it. OBVIOUSLY, THERE IS A PROBLEM (PROBABLY IN THE ST. LOUIS POST OFFICE) between Grover and Calvert City!!!!!!! WHY CANNOT THAT OFFICE BE MADE TO ANSWER WITH WHAT THE HECK TO DO THEY DO WITH THE MAIL???????????????? i WANT ANSWERS NOW AND I WANT THE LETTER TO BE DELIVERED AND I SPENT $3.84 for each letter plus the .49 for each and I want to know, NOT IN 6 DAYS FROM NOW BUT NOW, WHY THE POST OFFICE IS SUCH A MESS. IS IT IN THE COMPUTER SYSTEM, THE PEOPLE, WHAT EXPLANATION IS THERE. I WILL NOT SEND ANYTHING IMPORTANT BY WAY OF THE USPOST OFFICE AGAIN...IT IS A JOKE. NO WONDER IT IS BROKE ALL THE TIME. IGNORANCE IS CATCHING APPARENTLY AND NO EFFORT IS MADE TO STRAIGHTEN IT OUT. YOU AE TOO BIG TO WORK. I WILL SEND A LETTER TO PRESIDENT TRUMP SUGGESTING THAT THE POST OFFICE BE REVAMPED OR DONE AWAY WITH.

    Oct 03, 2017
  • anon

    It seems that everybody has a bad experience with USPS customer service. Why nobody do anything? Why USPS hire rude people? Is "be rude" a requirement to apply there? Our company has a schedule daily pick up, our customers' orders have a time frame, but we always have problems because USPS doesn't come daily to pick up the orders. We called several times and after been in line for around 45 minutes to an hour, we get an unhelpful answer, "somebody will be there and hanged up on us", and nobody picks up. Sometimes we called 3 times and is a similar answer and nobody comes, they don't even apologize they just said somebody will be there and hang up. We called the consumer report to let them know the situation and they are even worst. Rude and no helping try to blame us for their service (?1?!) Yes, really poor customer service. The last woman said "you need to go online to schedule a pick up", we did it, we have a daily pick up schedule and they haven't been here 4 days in a role and she said "I don't know then, complain online" and hanged up, so here I am. Why the company doesn't do anything to provide a better customer service? It's a shame that USPS is a big company that we have to use because if another company with a nice better customer service be in business USPS won't have any customer.

    Oct 03, 2017
  • anon

    Your Helendale 92342 store is the most user unfriendly and rude store I have ever been in. The employees move as slow as cold molasses as if to say we do not get paid any different if we perform or not. Their attitude is basically I don't care as long as you do not make me work hard. They are inflexible and do not do anything to make things better at the Helendale location. Granted it is difficult as it is a central post office with no local delivery. The system is horrible and heaven help you have a package with a street address. They make no effort to cross reference the street address with the PO Boxes. Bottom line is that they are the worst office I have ever been in. As an entity, the USPS acts like a government agency event though it is supposed to be a private company. USPS wants all of the long term benefits, including pensions, but does not want to work on a performance basis. If I ran my company the way the post office runs, I would be out of business.

    Oct 02, 2017
  • anon

    I had to packages that I thought were intercepted but when I went to pick them up I was giving the wrong package. I then went back to the post office the return the wrong package and get a refund because I then found out that one of my package was being delivered home. Then I was told that there were no refunds for intercepts and that my package that was being delivered will have to be rerouted back to the post office and would have to wait an hour for my package. I couldn't wait because had to be at work. This is honestly the worst experience I've had at the post office. So now I have to go back on a different day to get my package.

    Oct 02, 2017
  • anon

    Sept 22 I sent a registered envelope to Canada. In the tracking option from the 22nd to Sept 28 the messages for each posting was: "in transit to destination". On Sept 28 the message said: "arrived at facility" in Denver, Colorado. That means it took 6 days to go from Morrison, Colorado to Denver, a distance of approximately 20 miles. This is totally unacceptable service from USPS. I will never again use USPS for this shipping. There are multiple other companies which supply this same service...I will definitely use them in the future. When I contacted my local post office in Morrison, Colorado the response I received was..."they did not know why it took 6 days to get to Denver...", such a lame explanation.

    Oct 01, 2017
  • anon

    I have now been on hold for customer assistance for 35 minutes!!!!! was told it would be less than 3 minutes!!! Really upset!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Sep 29, 2017
  • anon

    I was at the 339 NJ-33 #2, Trenton, NJ 08619 USPS location on 9/28/2017 at 2:30 pm. There was a male and female clerk. I asked the female clerk where the express envelopes were and she responded very rude and aggressive. After I paid and went to my car. I noticed she never gave me the carbon copy for the express form I filled out. I didn't trust that my package would get to where it was suppose to so I ended up getting a refund. She never gave me my receipt for the refund as well. This employee has a strange condensing attitude towards people. As well as, not giving people their receipts. I just wanted to bring this to your attention.

    Sep 28, 2017
  • anon

    I have lost a package. The person, Alice Belasquez, on the phone I talked was yelling at me that I was listening to her. But didn't she need to more listening to me? Yes! English is not my mother language.! but I don't think I have a problem talking to her. Somehow I felt insulted. They just told me that my package was delivered and that was it then hung up on me. To be honest, I feel worse after talking with them on the phone than when I found out my $200 worth packaging was missing. I have met many kind post officers but today I am very disappointed.

    Sep 28, 2017
  • anon

    My Fairfax, VA postman, TuanAnh Le, is outstanding. He is consistently cheerful and conscientious and he goes above and beyond. All postmen should be as efficient and solicitous.

    Sep 27, 2017
  • anon

    Recently the service has been worse than before. I didn't think that was possible, but with two packages lost, stolen, who knows, the USPS customer service seem to be quick to issue a case number, but there is no follow up, no resolution, and you are left in a hopeless situation. As most of us know, this level of incompetence in the private section would result in loss of job, demotion, etc, but the USPS never changes it seems. I would only as one thing, if you tell a customer you will do something, DO IT! I would rather be told "I don't have time, but when I do, I will try to.......: than "I will call you back at this number......... by 11:45, then never hear from them again.: This is what I get from our USPS. I am using only Fedex, UPS and DHL, when possible now for my foreign shipments, but some companies in Europe don't give you an option on shipping.

    Sep 27, 2017
  • anon

    The worst package service I've ever had. I was waiting for the international package, but I missed first delivery because I was at work. So I scheduled redelivery and it never happened so I called customer service. Representative said he will make it delivered as soon as possible and if I don't get it by Tuesday call them back. I still didn't get it so I tracked and it was on the process of returning. It already had been almost 2 weeks and the service is terrible.

    Sep 26, 2017
  • anon

    I am absolutely appalled at the lack of help, service recovery, and customer service I received today 09/25/17 at the Absecon post office branch in NJ. I went in to collect my held mail which I applied for online as well as I filled out the physical paper yellow card for hold mail as I was out of the country and on vacation and the mail hold was from 9/15/25 to 9/25/17. After calling and speaking to the postmaster "Gina" in Absecon this morning to inquire if my mail was at the Absecon post office branch ready to be picked up as I had requested in my application, she said "yes". I mentioned I had a package arriving as well and asked if I could sign for that as well when I picked up my mail and she said "yes". I asked if I could come pick up my mail this afternoon and she said "yes, anytime". When I came to pick up my mail at 3:15pm after she a desk agent was looking around and couldn't find the mail, Gina called me into her office and Gina called the carrier and said "oh the carrier took it to be delivered". I was upset because of course I made the hold explicitly stating I will pick up the mail and more importantly I ASKED Gina that morning if the mail was available to be picked up which is why I DROVE there in the first place. I explained I wanted my mail to be picked up instead of delivered because I have already experienced lost/stolen mail which I have notified the front desk agents in the month of July and August. I have gone into the Absecon branch to complain about missing and stolen mail and rightfully so, because I am told to contact you if I don't receive mail -(It is listed right on your website). I filed a police report at the time of missing and stolen checks with ripped envelopes left in my mailbox. Gina then hostility accused me of not knowing if in fact checks were ever delivered to me and I said yes- they were stolen because I have the ripped envelopes as proof and have taken pictures and documented all and yes, I was due for regular reoccurring checks as they are from the govt. then she said "it's not my problem- you should get a PO box if missing checks are your issue". I said I can't afford a PO box and it's unfair for me to pay for a service everyone gets at their home for free. I was looking for help and a remedy and I told her that. Instead, she informed me she would not be putting my mail on hold ever again. I said I was on vacation and I have the right to put my mail on hold if I desire. I told her I would complain to the USPS and she said go ahead- they are not going to tell you anything different. When I asked for her name and title for the complaint she got defensive and angry and said leave and opened the door for me to leave her office which is the same one she invited me into. She then proceeded to threaten me and say she would call the police if I didn't leave. I did not say I would not leave in protest, assault her, scream, throw things, or do anything at all to warrant a threat to be arrested. All of a sudden, just because I said I would complain to the usps, she suddenly wanted to call the police to get me out of there. She refused to divulge her name or associates. I asked for her last name to solely identify her in a complaint. When I came out of her office I asked the 3 employees at the front desk what the postmaster or supervisors name was and they kept quiet. They would not reveal her name and Gina came out of her office to tell everyone not to talk to me and that she already told me to leave the premise. Unbelievable. My tax dollars pay the postal workers' salary. This is a public servant job and a I am the public. I am concerned as my mail and checks are not being received and the only post office I am required to deal with is Absecon as they are the ones who handle my mail. I am disgusted at the lack of customer service. This terrible service I experienced speaks for itself. I cannot believe as a consumer I had to endure that degrading treatment. I look forward to a response.

    Sep 25, 2017
  • anon

    Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery and post office issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service on the USPS website..

    Sep 26, 2017
  • anon

    Postal delivery service in my neighborhood is sloppy and not accurate. Mail is placed into wrong boxes, packages delivered to the wrong address. My address is E Dublin St Gilbert AZ.

    Sep 24, 2017
  • anon

    Before leaving our home in Florida I placed a premium forward order. I received two separate tracking numbers and have yet to receive any mail. WHERE IS MY MAIL? I used to be a mail carrier. It is not that difficult. I tried calling the toll free number, was on hold for 35minutes and then disconnected. To say I am upset with the terrible service that i have received is an underestimate. I cannot believe the service at the USPS has fallen so dramatically. At my post office we actually did our job properly and cared about the quality of service we delivered.

    Sep 22, 2017
  • anon

    on hold for 45+ minutes. thanks a lot. also, its been sitting 1 mile away for 6 days. a snail moves at 0.029 miles per hour. it can go one mile in 34 hours. usps is, by all means, SLOWER than a snail. also charged me $30 to change what number to write on the box. changed mailboxes. doesnt change were they deliver the package but they are happy to charge the buyer even when it doesnt even change their route.

    Sep 22, 2017
  • anon

    The supervisor Jason at columbine hills in Littleton post office should be fired he is rude and I closed my Po box because of him

    Sep 19, 2017
  • anon

    Hello USPS, I just wanted to notify you of the superb and outstanding service I receive from my local mail delivery person. His name is Frank and he is quite an amazing employee, he always goes the extra mile for me and is one of the friendliest USPS employees I've ever met. I just wanted to pass on my compliments to this great employee...He is a delivery person here in Sumas, Wa...Thank You!!

    Sep 19, 2017
  • anon

    Ive been waiting to speak with a supervisor to purchase a p.o. for over 35 minutes. I need the supervisor because the worker at window 1 of the 47 Debevoise office will not accept 3 state Identification cards with photo or a social security or any of the other very valid forms of I.D. i have.

    Sep 19, 2017
  • anon

    I sent a package home from Hilo, Hawaii, from a Island Mailbox, a pack-and-ship shop. $85 with (Thank God I paid for a tracking number!). The pack-and-ship clerk failed to include my apartment number. My local USPS carrier wouldn't deliver it to me. This, despite the fact that I've been at this address for 9 years and my carrier never fails to deliver junk mail with my name but without the apartment number. I suspect it was because the box was heavy and large: it wouldn't have fit in one of our condo's parcel box so he/she would've had to deliver it to my door. Can't possibly do that! THEN... the USPS tracking website only tells me that the delivery address is incomplete or illegible. It doesn't tell me what to do next. I called the 800 number and hung up after getting into the proper queue and being told the wait time is estimated to be more than an hour! I stopped by my local post office to retrieve the package, but NEVER will I ship USPS again! Every other carrier at least informs you of how to correct a problem like this. You need to get your act together or the USPS will loose all public support and all public funding.

    Sep 18, 2017

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