The U.S. Postal Service has a wide spectrum of customers, from businesses and organizations to every household in the United States. Balancing the needs of these customers is no small task, yet satisfying them is essential to the Postal Service’s success. With that in mind, the Postal Service has made improving the customer experience one of the key elements of its strategic goals.

For consumers, customer service ranges from wait time in lobbies to letter carrier service to interaction with postal staff at a Post Office. Business mailers might focus on different aspects of customer service, such as delivery performance, interaction with acceptance personnel, or how quickly a service problem is resolved. What customers might not realize is that the Postal Service relies on a number of systems to support customer services and to improve a user’s overall experience. These systems can also reduce manual inputs, increase efficiency, and streamline operations. Often seamless to customers, these sophisticated systems have helped to make mail a reliable method of communications. However, when they go down or work inefficiently, it can lead to negative customer experiences, which might impact future business opportunities.

For example, business mailers use the Facility Access and Shipment Tracking (FAST) system to set up appointments to enter mail at postal facilities. FAST collects and monitors appointment data for the facilities, which improves the efficiency and effectiveness of appointment creation for both customers and Postal Service management. Business mailers also rely on PostalOne!, a suite of web-based business capabilities that allows mailers to integrate their mail planning and production processes with those of the Postal Service for “seamless” and efficient mail induction.

Consumers are more likely to use the Postal Service’s website usps.com to research or access services, such as purchasing postage, looking up ZIP Codes, printing shipping labels, or submitting a change of address form. And although retail customers might not realize it, their customer experience hinges on the Point of Service (POS) Retail system, which automates retail transactions at post offices and other retail counters.

When these systems are working properly, customers may not think about them at all. But if these systems experience an outage, the customer experience could be entirely different. Our office is reviewing these systems as part of an audit and would like to hear from customers. What have your experiences been when using FAST, PostalOne!, usps.com and other types of services? Are they consistently available? Or have you experienced system availability problems?

For business customers, has system availability or slow response times affected your own internal processes, such as transportation schedules or other mail entry issues? For retail customers, have you had problems accessing information or services on usps.com? We also welcome comments of Postal Service employees on their experiences with these applications and the services they support.

While the scope of our audit is limited to systems review, we welcome input on the entire customer experience.

Comments (567)

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  • anon

    45 minute hold times. I had to say "customer service" over fifty times to actually get transferred to a "customer service" option. I just don't have an hour to waste on waiting for the post office to answer a question. I have a simple question about where a package is coming from. I have a tracking number but I need to know where the sender is located. I hate the post office. I dread having to contact the post office. I dread having to go to the post office. I don't believe service could be any worse than this.

    Jun 27, 2017
  • anon

    This is the worst service ever, 50 min wait times, rude customer service who does not want to help out, mabye USPS should start doing better interviews instead of hiring lazy people who just collect a paycheck, this place should be run by a private organization instead of having it be a government entity which is why it is being ran so poorly. We have 3 facilities that use this service and it is disgusting how we are treated, starting next year we are switching to FEDEX which is 1000% better.

    Jun 26, 2017
  • anon

    after repeated e-mails to usps customer service about package delivery problems i have never received a response nor has the situation improved. i feel like my e-mails are deleted without being read. obviously there is no customer service in the usps!

    Jun 22, 2017
  • anon

    I missed a registered mail (usps office: 2222 Flatbush Ave, Brooklyn, NY 11234), and I went to the office 3 time, but they could not find it either time. they asked to leave my no. and I also rescheduled a delivery online. I have not got any answer for 2 weeks, and then checked online and found the it was returned to the sender after two weeks later!! they should either resent or call me to pickup. this is really a bad service.

    Jun 22, 2017
  • anon

    Do you guys really care abt the service u provide. We the customers provide thousands of good suggestions on how to improve service .. do u ever listen? How can you lose a dish pack shipping box? Right now O have two boxes betwern ANC and WTK in Alaska. The USPS has no clue where. Fed ex would. The USPS needs to be able to track the boxes thru the small hub airports where the get "lost" due to a first in, last out mentality. If the customer and USPS knew where they were, the shippers wud be forced to do a better job moving things. As it is, they dont care. You shud. Why dont u have a large box/heavy box line at the main PO in Anchorage AK with rollers to the back ...will save lots of back injuries/ lost work time. What makes things better for the USPS, makes the customer service better. Wake up!

    Jun 21, 2017
  • anon

    Do you guys really care abt the service u provide. We the customers provide thousands of good suggestions on how to improve service .. do u ever listen? How can you lose a dish pack shipping box? Right now O have two boxes betwern ANC and WTK in Alaska. The USPS has no clue where. Fed ex would. The USPS needs to be able to track the boxes thru the small hub airports where the get "lost" due to a first in, last out mentality. If the customer and USPS knew where they were, the shippers wud be forced to do a better job moving things. As it is, they dont care. You shud. Why dont u have a large box/heavy box line at the main PO in Anchorage AK with rollers to the back ...will save lots of back injuries/ lost work time. What makes things better for the USPS, makes the customer service better. Wake up!

    Jun 21, 2017
  • anon

    Their were 12 people in line 1 at service desk,their were people sitting at a desk that could have helped did nothing. i asked the person why no one was helping ,she looked new and was afraid to say something!! no wonder US postal service is LOSING money & why people use FEDX & ups!!!!! I dislike going to this PO,because of the LONG LINES!!!!!!!! I know you DON'T care brcause you let this happen!!!!!!!!

    Jun 21, 2017
  • anon

    Buscar paquete

    Jun 21, 2017
  • anon

    I'm speaking on behalf of a few people for the post office located in Main St & Sandford Ave, NY. The lady "incharge" of handling and rather organizing the passport issuing line, is so rude. She has no sense of customer service and is rather impatient and careless.

    Jun 21, 2017
  • anon

    Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service on the USPS website.

    Jun 21, 2017
  • anon

    I have used USPS a lot, but honestly i don't want to use it again. One week ago,I got left note so i requested redelivery. But i got second note because i was not home.( They need my sign) But i work everyday so i couldn't be at home to sign. So i went to post office to pick up item but there was not my item. The carrier wrote wrong available pick up dates. I explained my situation and i signed on slip at the post office. They said my package would be in the mail box.( i didnot need to be at home because i didnot need to sign) but i got third note. i request redelivery again but the limit of redelivery is twice. So i went to post office again but they said my item is in the car, not the office. I really exhausted because English is not my native language but i need to explain again and again. Today, finally i picked up my item from the post office. I really disappointed the attitude of people in post office. When i went to post office to pick up, The woman said me to not request redelivery many times. So i explained my situation. But she didnot hear me. Her saying is like it's my fault, that's why i am writing this. And also i called several times before, but they never solved my problems. I explained my situation more than five time to each people. For me, it's hard to be at home and pick up item because of time.

    Jun 20, 2017
  • anon

    Once again the local post office delivered my package to the wrong location. I am tired of getting my neighbors mail. I try to request UPS for all my deliveries.

    Jun 19, 2017
  • anon

    I called to check the status of a package that has been with USPS for weeks now. From what I can see it says still at the facility. When I called to ask what the issue is the woman yelled at me and said this wasn't her problem. I calmly tried to explain the situation and she said " I can believe you are bothering me with this" and hung up the phone. I called (404) 521-2064 at the 1273 Metropolitan Ave SE, Atlanta, GA 30316 I honestly cant believe you hire such people its disgusting

    Jun 19, 2017
  • anon

    My experience with the USPS has not been good. I have in the last month mailed a padded manila envelope of which I do not have the tracking number any more. My daughter did not get that envelope. I then sent a package with two birthday cards and a geode to the same address. My investment so far has been close to 80.00 dollars. I also sent three envelopes with warnings of mail theft. She has not gotten those or the package. what is my next step, the FBI?

    Jun 19, 2017
  • anon

    Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service on the USPS website.

    Jun 19, 2017
  • anon

    I was playing with my dog in the corner of the driveway away from the street. This mail carrier standing in my next door neighbor's yard behind a fence yells at me that she won't deliver my mail and she skips my house. She never stepped on my property and my dog never saw her. Now I am not getting mail at all, so called the post office. They are holding my mail as ransom, "We are returning your mail in 10 days if you don't come down here and sign a form. And you have a package, by the way." So I said, "Then what? You will NEVER AGAIN deliver my mail?" The lady said, "I didn't say that. We won't deliver it if you don't sign the form." I said, "Never again?" "Not if you don't sign the form." Wow, so the USPS, for the rest of my life will return my mail if I don't sign their form. I told the lady I had medications in the mail that I needed. She said, "Tough luck," and hung up on me. Wow!!!! Such amazing customer service! I wrote my Congressman and the local ACLU to see how this can happen. People dragged off airplanes and USPS telling me I will NEVER get my mail again if I don't sign a form. My dog stays in the house all day while I am working as a medical provider. Seems extreme and retaliatory, or is it just me?

    Jun 17, 2017
  • anon

    Thanks for your message. The best thing to do would be to file an online complaint with our Hotline. This will allow us to look into the matter for you.

    Jun 19, 2017
  • anon

    I went through probably a dozen screens to set up a USPS account so I can give delivery instructions. When I try to login I was told no account existed. I tried again but then was told that my ID had already been used. This was incredibly annoying.

    Jun 17, 2017
  • anon

    My mail services has become very poor- late and unreliable, during the last three months. It had been delivered between 12 and 1 for the past 17 years, but now if I get a delivery at all it is after 3, which is much too late. Much of mail is mis-delivered to the wrong suite. I am a lawuer, and that is very bothersome. I also get mail delivered to me which is addressed to others. Complaints to the local office are disregarded, with the response that the delivery person has until 4:39 to deliver the mail. That is not an answer as to why things have changed. Paul Nord

    Jun 16, 2017
  • anon

    Hello Paul, and thank you for your message. If your issue has not yet been resolved by the USPS Office of Consumer Affairs, please file a complaint with our Hotline by clicking the red button at the top right hand corner of this page which reads "report fraud, waste, and abuse", so we can look into this matter for you.

    Jun 19, 2017
  • anon

    Tom from the postal office in Scottsdale Arizona was really helpful over the phone. He was very pleasant to talk to. Not like the other lady I talked to before who sounded as if she doesn't care. Tom was the complete opposite.

    Jun 16, 2017
  • anon

    I highly commend your Postal Representative, Felitcha, for her professionalism and very courteous manner to me on my recent visits to the Dover, DE Post Office on Court business. I needed to do a rather large certified package mailing with return receipt request and She assisted me and made it a great visit while speedily completing the task at hand. She is to be commended and recognized as the valuable Employee that she is!

    Jun 13, 2017
  • anon

    WILLOUGHBY ,OHIO BLDG.INCOMPETENT EMPLOYEES ESPECIALLY THE POSTMASTER.THIS SERVICE NEEDS TO BE PRIVATIZED.NOW I NEED TO HIRE A ATTORNEY.NOBODY WILL EVER READ THIS,JUST WASTING MY TIME WRITING THIS.

    Jun 13, 2017
  • anon

    Hello George, Thanks for your message. The best thing to do would be to file an online complaint with our Hotline. This will allow us to look into the matter for you. Very Respectfully, U.S. Postal Service Office of Inspector General

    Jun 13, 2017
  • anon

    I went to the Woodlawn branch on Katonah Ave in the Bronx to apply for several passports; a total of four. I must say that I am very pleased with the service. The representative at window # 2 Evelyn was very courteous, professional and meticulous in executing her duties. I would definitely recommend this service. Additionally, going there early in the morning say around 9:30am, will also assist in a much smoother process; especially if you need to copy documents at the library nearby.

    Jun 12, 2017
  • anon

    USPS is a company full of IDIOTS. Always getting the wrong mail. The post people don't have enough common sense to place the mail INSIDE our emu mailbox, they leave the mail hanging out all the time. Really? In NYC? In this day and time? Recently was tracking a package, the tracking site said it was delivered but its nowhere in site. When you try to call in about it, you have to wait a million years to talk to someone, and then the waiting music pisses you off even more as you wait for all that time. All stupid, all the time.

    Jun 09, 2017
  • anon

    There is now way in heaven that these comments serve any purpose other than patronizing the customer. Your staff at most post offices are extremely rude. Most of your carriers are incompetent and border line criminals. Waiting extremely patiently until the post office devolves and be replaced by a private company.

    Jun 09, 2017
  • anon

    Asked if I could be helped tracking a package mailed at 12:31 on May 30, 2017. I looked on line and the package is still in Texas. I thought a postal employee could help and I was told that I didn't pay for priority mail and the estimated date would not be accurate -I was shocked when she said you paid the cheap rate and that takes longer - other people were standing there and I was really embaressed. Then she said if you wanted it to get there faster you should have paid priority or use UPS. Everytime I tried to say something she would close her eyes like she was just shutting me out. Her name is Carol and she works at the Ocean View, Delaware post office. Then she got mouthy with me when I told her my friend in Montana received her birthday card in a USPS bag (it had been damaged) She tried to tell me that sometimes envelopes with windows get caught in the sorting process - I reminded her it was a birthday card. Then she said did you put the proper postage on it- now, what does that have to do with it getting damaged, then she said did you have a gift card in it - well no I sent her the gift that is still in Texas. This postal employee is extremely rude. I also worked with the public for 20 years and I would never have talked to a client in that manner. Thank you. Hopefully this issue is resolved shortly. PS. Never in all my 75 years have I been treated so rudely. The other employees in the Ocean View, DE are so nice and polite to their customers.

    Jun 08, 2017
  • anon

    Your delivery service and routes suck. I've been waiting for my package to come in the mail for a while now, and still haven't received it. The package pasted through my state multiple times , and it has still not arrived. At every USPS location my package been to, it's been help up for at least 2-3 days at every USPS facility it's went to, and its really frustrating to know that your package has been traveling though your state but haven't delivered it.

    Jun 08, 2017
  • anon

    Just tried calling for a package that USPS said they delivered to a locked box however I never received the package... They have no option on the phone of reporting this, I can only send an email and now I have to go in in person to deal with this incompetent crappy service. I can only put in my tracking number on the phone, have them tell me it's delivered, and that's it. To see here an article claiming to try in any way to satisfy customers is nonsense. I would say it's the opposite, they intentionally make this a hassle. What crap.

    Jun 08, 2017
  • anon

    I have been calling the New Braunfels post office since yesterday afternoon trying to get them to put my mail in the mailbox from last week no one will answer the phone and they keep hanging up on me

    Jun 08, 2017
  • anon

    Hi Diana, Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service on the USPS website.

    Jun 08, 2017
  • anon

    My husband and I closed on our home in Snellville, Ga, March 24, 2017. I had our mail forwarded to our new Tennessee address. The new resident in Georgia has contacted our realtor twice regarding our mail. Fortunately, she was nice enough to mail it to us. I have contacted the Centerville Hwy Post Office, Snellville, Ga (5 times). They literally told me that the forwarding address is correct but that the subs they are using are refusing to label the mail to the forwarding address. She had the audacity to tell me to have the new resident call the post office every time they delivered our mail to the old address. REALLY; they want me to contact this guy to do their job and I wonder why I am not getting my mail. I recently had a car title returned to the financial institution because they actually labelled the new address as undeliverable. It is now June 1, 2017 and I have changed addresses with as many institutions has I can, unfortunately there is still Old mail floating around. I am at my wits end and if I end up with fraudulent activity on any of my accounts I am holding USPS RESPONSIBLE!!! This is another reason we moved from Georgia! It is being run by idiots!!! I would appreciate your stepping in to resolve this never ending problem!!!! Cynthia Glennon

    Jun 01, 2017
  • anon

    Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service on the USPS website.

    Jun 02, 2017
  • anon

    We receive our mail at around 6 pm and several checks from clients never show up at all. Why are we getting our mail so late? When we have substitute mail carriers it comes around 2:30 or 3:00 pm.

    Jun 01, 2017
  • anon

    I visited the post office in Inwood today looking for a lost package not feeling very upset if the situation. However I encountered Ms. Sosa who made it her personal mission to find my package and provide me with a level 10/10 service. Thank you so much Ms. Sosa for lifting my mood and making my weekend so much better. She deserves a raise ASAP.

    May 27, 2017
  • anon

    I went to your Spring, TX on May 25, 2017 at 12:20 pm and was waited on by the nicest gentleman. I checked the receipt & couldn't find a name to reference. There is a number at the top that give you an idea of who it was; 488560373. He had a pleasant attitude & made suggestions that was helpful. Awesome experience.

    May 25, 2017
  • anon

    Bill# 840 51170065 3 1658329 2 .. Clerk 12 Commack, L.I., N.Y. 11725 Thank You, Thank You for making my very important transaction stress free ( I am 83 yrs old) Thank You, for professional, knowledgeable, respectable manner. (in today's world is very rare) Finally Thank You "USPS" For having her on your staff.. Kind Regards

    May 25, 2017
  • anon

    I will try to avoid usps at all cost in the future. Horrible customer service in person and over the phone. I mail a package from Oregon to California. I checked the status a week after to find out it was in Massachusetts. The next day I see the package is in New Jersey. I went to an usps store and they had no idea how to help or why the package was in MA and then in NJ. No help provide whatsoever. I tried calling customer service and it was impossible to talk to a person. I kept on trying and trying until finally i was able to get my call sent to an agent. To make things worse, the wait time was 45-50 minutes. Waited an hour nothing, I decided to hang up since they close at 8:30 Est time. No idea what will happen to my package. Frustrated customer!!!

    May 24, 2017
  • anon

    This is crazy. I got in line at 830 at the george dieter post office. Its now 927 and only two peoplw have been assisted. No sence of customer service or process in place to handle the amount of patrons that attend this location. Some serious managment skills are needed here. Only one person at the window for package pick ups, key returns and new accounts. Please help these guys. 1.3 stars for this location. I feel bad for the people that are about number 30 in line. Might be more than that by now. So many elderly people standing.

    May 24, 2017
  • anon

    I would really appreciate it if someone could please speak to the employees at location 995 NW 119th St, North Miami, FL 33168. The ladies here are very unprofessional and rude. They speak to their customers as if their talking to children. I was ashamed because i moved back to the area with my fiancé who went to the office for the first time and felt really disrespected, he asked me what did he do to her and I replied I'm so sorry but that's how they talk to all their Customers. Also I had my package stolen at this location but I let it go because it was causing stress and now I have to put up with the nonsense. They don't take the time out to listen to what your saying and they expect you to just know how to send off a package instead of correcting me She said "I DONT KNOW WHY YALL COME UP IN HERE WITH THESE BAR CODES ON THESE PACKAGES ITs GONE GET SENT RIGHT BACK TO YALL" instead of letting me know politely that I should take the codes off first before sending it out.

    May 23, 2017
  • anon

    The postal workers obviously doesn't get any customer service training because they are still the rudest and the most angry employees I know compare to any other industries, from just to picking mail that you request hold to asking just a simple question they definitely don't have any patience for the customers at all, instead of being helpful with the customers they are usually belittled by the USPS employees....

    May 23, 2017
  • anon

    Having a terrible experience with the PO. My travel documents were sent from the consulate in Chicago and they never arrive to me. My brother is getting married in couple weeks and I can believe that I will miss his weeding only because the PO lost my documents. The people in Vail post office were so unprofessional and hang up the phone on me always when I try to ask them for help. To get a new documents its taking more than 7 months. I completely understand that this happen but I can not understand why no one is doing anything to fix this mistake. I open a case and I hope miracle will happen and I will get to go on this very important event. Such a shame for the Vail Co post office employees. You are giving wrong picture for the place where you live and work.

    May 21, 2017
  • anon

    I work for a small business they depend on the mail in coming and outgoing payments from our customers come through the mail invoices to Bill our customers goes through outgoing mail the last month we have had different mail carriers because they make more money if they don't stay with one route because of this we have not had mailed delivered for days at a time and the outbox has been stuffed full for days at a time so no money has come in and no invoices go out and you say you're there for the consumer well you need to talk to Innovative access a consumer who has suffered because of your system mail has been delivered to the wrong suite number we have gotten mail from our neighbors a stack full of mail that was delivered to the wrong company this is not professional at all and how do you expect to small business to make a living and stay in business with your chaos the owners are not happy I am not happy I invoice every day those checks should be in the mail but they're being delivered somewhere else or not being delivered at all my invoices should be in the mail but they're not being picked up and sent to the customer no I'm not happy at all and I'm sure a lot of your customers are not happy either you guys need to get it together

    May 21, 2017
  • anon

    I work for a small business they depend on the mail in coming and outgoing payments from our customers come through the mail invoices to Bill our customers goes through outgoing mail the last month we have had different mail carriers because they make more money if they don't stay with one route because of this we have not had mailed delivered for days at a time and the outbox has been stuffed full for days at a time so no money has come in and no invoices go out and you say you're there for the consumer well you need to talk to Innovative access a consumer who has suffered because of your system mail has been delivered to the wrong suite number we have gotten mail from our neighbors a stack full of mail that was delivered to the wrong company this is not professional at all and how do you expect to small business to make a living and stay in business with your chaos the owners are not happy I am not happy I invoice every day those checks should be in the mail but they're being delivered somewhere else or not being delivered at all my invoices should be in the mail but they're not being picked up and sent to the customer no I'm not happy at all and I'm sure a lot of your customers are not happy either you guys need to get it together

    May 21, 2017
  • anon

    I am stationed at Ft. Leavenworth, KS and live on-post. I ordered an item and when it took longer than expected, I used the tracking number provided by the vendor. The USPS website said the package was delivered 2 days ago??? I have not seen the package and I even waited an extra day before I contacted the seller to resolve the issue. The vendor re-sent me the items via UPS. The tracking data said there was no address and 9 mins later said it was delivered? I know that if I go stand in line at the post office, I will get ZERO resolution so I choose to let the vendor deal with you. They will learn to use UPS/FEDEX if they stay in business long enough. I also requested that they place a note on my account to not use USPS. This episode reconfirms my opinion of USPS and why I will avoid using USPS at all costs.

    May 19, 2017
  • anon

    Postal service to Blairsville, Georgia is extremely poor. Routinely takes 5 or more days to send a letter from Jacksonville, Florida to Blairsville, Ga. Difficult to understand why, particularly when very few actual letters are being sent these days. If it wasn't for online shopping, all carriers would be doing these days is stuffing mailboxes with junk mail.

    May 19, 2017
  • anon

    I need answers as to why we are are getting bad mail service

    May 19, 2017
  • anon

    Why would you ship my package to my local carrier then not deliver it, then mark it as delayed, then ship it to a different facility and let it sit there for 24 hours marked as delayed? Then after dealing with incompetent costumer service reps. I get answers like just use the website, it has more information than I do. Why do you even exist if you can't do your jobs? Why can FedEx, ups, and PRIVATE businesses get it done right but the UNITED STATES postal service ALWAYS messes up?

    May 18, 2017
  • anon

    on May 8th, I mailed 4 boxes from Baltimore to Inglewood. So far only one package has arrived at the destination; two appear to be on their way. The forth went to Bell Gardens CA and was sent back through Greensboro, NC to Capital Heights, MD. I called customer service for help. I was on hold for one hour, 12 minutes. The customer service person said he could see even less than what I saw in the tracking system. How is that possible? He said he could do nothing to help me. I asked to speak to a supervisor. She was of no help either. I had opted to stay on the line for the survey. I could hear the customer service people talking about me. I wasn't rude to anyone I just wanted some assurance that my package would get to its destination. but instead, after that ridiculous wait time, I got "I don't know; you'll just have to wait". what's the point of a customer service department that can't help the customer. The automated survey wasn't working either. For every question asked, I was told, "I didn't hear that". I would have to listen and answer again and then I would be given a keypad option. I tried to complete the survey but I'm nor sure my answers were recorded.

    May 18, 2017

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  • 13 hours 36 min ago
    I shipped out a box of my books on June 5th from Oklahoma to Connecticut, about a third of my library. The other two boxes are still waiting to be sent out. The box was supposed to arrive on the 12th...
  • 13 hours 37 min ago
    Hi Elizabeth, Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so,...

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