The U.S. Postal Service has a wide spectrum of customers, from businesses and organizations to every household in the United States. Balancing the needs of these customers is no small task, yet satisfying them is essential to the Postal Service’s success. With that in mind, the Postal Service has made improving the customer experience one of the key elements of its strategic goals.

For consumers, customer service ranges from wait time in lobbies to letter carrier service to interaction with postal staff at a Post Office. Business mailers might focus on different aspects of customer service, such as delivery performance, interaction with acceptance personnel, or how quickly a service problem is resolved. What customers might not realize is that the Postal Service relies on a number of systems to support customer services and to improve a user’s overall experience. These systems can also reduce manual inputs, increase efficiency, and streamline operations. Often seamless to customers, these sophisticated systems have helped to make mail a reliable method of communications. However, when they go down or work inefficiently, it can lead to negative customer experiences, which might impact future business opportunities.

For example, business mailers use the Facility Access and Shipment Tracking (FAST) system to set up appointments to enter mail at postal facilities. FAST collects and monitors appointment data for the facilities, which improves the efficiency and effectiveness of appointment creation for both customers and Postal Service management. Business mailers also rely on PostalOne!, a suite of web-based business capabilities that allows mailers to integrate their mail planning and production processes with those of the Postal Service for “seamless” and efficient mail induction.

Consumers are more likely to use the Postal Service’s website usps.com to research or access services, such as purchasing postage, looking up ZIP Codes, printing shipping labels, or submitting a change of address form. And although retail customers might not realize it, their customer experience hinges on the Point of Service (POS) Retail system, which automates retail transactions at post offices and other retail counters.

When these systems are working properly, customers may not think about them at all. But if these systems experience an outage, the customer experience could be entirely different. Our office is reviewing these systems as part of an audit and would like to hear from customers. What have your experiences been when using FAST, PostalOne!, usps.com and other types of services? Are they consistently available? Or have you experienced system availability problems?

For business customers, has system availability or slow response times affected your own internal processes, such as transportation schedules or other mail entry issues? For retail customers, have you had problems accessing information or services on usps.com? We also welcome comments of Postal Service employees on their experiences with these applications and the services they support.

While the scope of our audit is limited to systems review, we welcome input on the entire customer experience.

Comments (888)

  • anon

    Thank you for your comments on our 2013 blog. Though we have closed the comment section on this page, the Office of Inspector General is continuously conducting customer service reviews of USPS. Please visit our home page to view our most recent work. Also, we ask you to please visit the “Contact Us” page on this website for information on where to file formal complaints with our agency or the Postal Service. Thank you again, OIG Blog Moderator

    Feb 14, 2018
  • anon

    I sent a package to 11238, properly addressed, the same as has been used for mail, previously. It cost about $33. It came back, incorrectly stating that the address was insufficient, and demanding (extorting? another $33 for return postage). Carrier said: no apartment listed. I showed her plainly on the package where it shows the apartment. It's a large box, so it is there, over 1" tall in type! I tried calling 1-800-275-8777. Phone tree: 5 minutes. Person who answered: talked and shouted over me, ended up having to hang up. This is not a delivery issue, it is a fraud issue. I have had problems with 11238 before: this is not a mistake, you have people who are deliberately interfering with the mail, from the inside.

    Feb 13, 2018
  • anon

    I will never use USPS again. I paid for priority mail under the pretense that it would be there in by Friday (shipped Wednesday morning)(from Phoenix to Rochester). It arrived at 1 AM Friday morning in Albany. Tracking said it would be there by 8pm. 8pm rolls around. The letter was now in Springfield MA. it was too late to get a hold of someone to resolve this issue. Call on Saturday morning. spoke to a customer service representative, and then a "supervisor". both insisted that there was nothing that they could do, but i could pay another 7$ to try and intercept the letter. Oh and the supervisor informed me that Priority isn't any faster than regular stamp mail, which is contrary to what i was told when purchasing the postage. So I paid extra to expedite my shipping, USPS screwed it up royally, then refused to do anything to help resolve the issue. I cant even get my 7$ back that I paid for "faster shipping" because Priority "doesn't qualify for refunds". Absolutely unbelievable and completely unacceptable service. OH my letter finally arrived Monday afternoon. No thanks to the USPS.

    Feb 12, 2018
  • anon

    Terrible service. I was on hold for almost 2 hours and then hung up as I couldn't loose anymore time. There was no option to receive a call back. This makes me not want to use USPS for anything! It's rediculous to loose that much time waiting for any type of assistance.

    Feb 12, 2018
  • anon

    the last sure post pkg took over a month to reach me. it went from buffalo to pa, then new jersey, then finally to va, but then, back to new jersey.. it took a month to get a pkg that was suppose to take 4 days to va

    Feb 12, 2018
  • anon

    The tracking system they have is not accurate. I have tried to call many times and sat on the phone for more than and hour on hold. My package says delayed but they give no reason why. The package i am waiting for should have been here yesterday and was not . This package is important to me and I cant even get good services from these people . VERY DISAPPOINTED!!!

    Feb 08, 2018
  • anon

    I have had a package waiting since Jan 2 for something to be done with it. When I opened a case, the update went from being in transit to saying that a label had been created but there were no updates. No one can find my package, I've been waiting a month and I haven't received an update on the progress of my package. I also haven't received any communication on the status of my opened case and it has been three days. I know that nothing will get fixed because the USPS is the absolute worst federal agency in existence. I just came here to say that the USPS is awful. You suck. You suck. You suck.

    Feb 08, 2018
  • anon

    Our Mission Note the following is a failed mission: The OIG achieves its mission of helping maintain confidence in the postal system and improving the Postal Service's bottom line through independent audits and investigations. Audits of postal programs and operations help to determine whether the programs and operations are efficient and cost-effective. Investigations help prevent and detect fraud, waste, and misconduct and have a deterrent effect on postal crimes. The daily mail delivery service just continues to deteriorate. Sadly, I have experienced this so often lately. I work from home and mail a lot from my home; I received mail both USPS and via UPS. I have shipped and paid extra postage for 2 day deliver to FL and it arrives in a week. Today my complaint is that I cannot even get mail within my own state. The SCDMV mailed my vehicle registration and licence tag on 2/1...I still do not have it. I received tags for one vehicle but not the other. Disgraceful. PO have closed, open times shortened, location services cut in half...and still, the mail cannot get processed timely. It takes less number of days to get from Myrtle Beach SC to Portland OR than it does to get mail from within my own state. Terrible. Quality is not something you should try and promote..the USPS of today doesn't have quality.

    Feb 08, 2018
  • anon

    Decline in quality BIG TIME! When packages like FedEx tosses the packages for USPS. Looks like a 50-50 chance it will be lost. Says delivered, but it is was not. So after a (well over) 1 hour of waiting, finally got a hold of someone from what sounded like an outsourced personnel, no resolution. Lost or stolen package was the end result. USPS. I blame them. They are not the same as they were. Sounds like a private business took over wanting to destroy the USPS. ugh. So frustrating.

    Feb 08, 2018
  • anon

    I live on the ground level of a two family house and got the update that the employee didn’t have access to the delivery address. This is the worst excuse ever. All I have that could possibly be an obstacle is an small gate which you can easily just step over. This isn’t the first time I have problem with Usps!! They suck!!

    Feb 07, 2018
  • anon

    WHY is your Contact Us always messed up? Problem encountered - try again later after 5 minutes of multiple screens. Website is experiencing difficulty. Try your request at a later time. One attempt got thru & I got an auto emailed that it was the wrong dept. and instructing me to do the whole thing again! Apparently the employees at USPS are unable to redire4ct the one freaking contact attempt that got thru - is that to prevent employees from actually receiving & responding to customer inquiries? It is VERY time wasting and VERY annoying.

    Feb 07, 2018
  • anon

    AWFUL!! Your 800 number puts people on hold for over an hour MOST of the time. My mail is not being forwarded and your LOUSY service is worst than a third world country. The USPS like many agencies connected to the US government is parasitic and doesnt deserve our money. All the complaints one can read about how shabby and inept the USPS doesnt change anything. THEY SIMPLY DONT CARE!!!! Welcome to America of the century. Lost in its arrogance, ignorance and downright corruption!

    Feb 07, 2018
  • anon

    Home from work due to a snow day, witnessed a USPS truck pull up to my vehicle in my apartment complex, the driver proceeded to get out of his truck, walk around my car looking in the windows. I have pictures as proof. He then drove away. No damage done to the vehicle but very suspicious.

    Feb 07, 2018
  • anon

    I mailed a certified letter on February 1, 2017 at 12:24 pm (pst) and it was going to a doctors office. They attempted to delivery it on a Saturday, which of course the office is closed. So,the carrier should have attempted to deliver it the next business day, which would have been Monday February 5, but the carrier DID NOT attempt to delivery it. What kind of service is this? I paid $3.45 for what????? It should have been sent out immediately for the cost I paid. No one working for the Post Office seems to care, whether they do a good job or not. They get paid for poor service and they definitely do it poorly. I have never seen such incompetent workers. They always have a smart remark about the poor service they give, such as everyone makes mistakes. So now we get to pay for the honor of POOR SERVICE and excuses too. I am ashamed of the way the Post Office has deteriorated in service over the years. People laugh when you mention the high prices and the poor service you get.

    Feb 06, 2018
  • anon

    Mail carrier states they tried to deliver mail/package but no secure location and notice left which is not true. I live in an apartment building and home in the day time. I did not hear or saw any sign of delivery attempt. This is all the time. Lousy service.

    Feb 05, 2018
  • anon

    I had the most pleasant experience at the USPS office at 5401 Main Street, Kansas City, MO on Friday, February 2, 2018. I stopped in just before 1:00 pm on my way to work. I believe that the clerk’s name was Thierry. She was upbeat, knowledgeable and very professional. She made my day, especially as I had just come from the Prairie Village, KS post office on Tomahawk road where I had to leave because I could wait no longer for service, as a customer before me had many complicated packages. I had only one letter to go to Europe, so I could not use the self service machine. The Prairie Village post office is in a densely populated residential area. It is difficult for the one person on staff to serve the volume of people who use that post office. Further, that post office closes for an hour between 1-2. It is the place to go only if you have a lot of time and nothing else to do. There is nothing wrong with the postal clerk who most often works in the Prairie Village post office, but there is nothing particularly right with him, either. He does the job adequately and you have to listen to his taste in music as you wait. It was a breath of fresh air to encounter Thierry at the Main Street post office. She clearly understands the meaning of “customer service” and she doen’t require a musical background as she works.

    Feb 05, 2018
  • anon

    USPS sucks, the worst experience i’ve ever had

    Feb 05, 2018
  • anon

    Why do Amazon orders passed off to USPS for delivery generally end up being late? I placed an order on 2/1/2018, Prime shipping, it's supposed to be here today, 2/4/2018, by 8pm, according to Amazon's site. It shows it was sorted at 6:55am here in my city, but it won't be delivered until tomorrow, 2/5/2018, by 8pm. I've complained to Amazon, and now I'm complaining to you. If it was a one off I wouldn't have an issue, but it's not. More often than not, orders passed to the USPS do not arrive on time. If you can't meet the deadline, don't take the job.

    Feb 04, 2018
  • anon

    I feel the usps worker is in the wrong profession. She has a job that requires walking, using steps, & carrying things regardless of the weather conditions. All I have asked is for packages to be "brought Up to the front door" That is located on the porch, she insists on leaving pkgs under the carport. My son works long hrs. He is gone from 10am to 11pm. When she places things there & I am not home, my husband go down to get pkgs. He is disabled & has fallen on several occasions, while trying to retreive pkgs. Again...she was hired to deliver pkgs..walk, climb stairs..come rain or shine, snow...etc. Maybe she is in the wrong profession.

    Feb 03, 2018
  • anon

    I ordered 14 pairs of shoes online from Finishline for my whole family and when I received the package it looks like someone just throw all the shoes inside the box and then shipped it and when I opened it the boxes inside were torned. I was waiting for the 2nd package for 2 weeks already but it hasn't arrived yet and no one contacted me that it was sitting at the USPS store for 2 weeks already. So how would I know? The online tracking shows its still processing and track shipping. I called Finishline and they advised me to call USPS. I've waited for an hour till someone picks up and finally got to a real person who was very very arrogant. He asked me how can hel helped me so I started telling him but I'm not yet done talking and he cut me off. (1st strike) He then asked me for a tracking # so i gave it to him but he said that there was no suite #. He wants to verify my address so I gave it to him and I'm not even done talking and he said HOLD ON! HOLD ON! HOLD ON! So i paused again and let him speak. He said that there was no suite # so I told him that I just spoke to Finishline and they're record says there's a suite #200 and my email confirmation also includes a suite #. In fact I did received the 1st batch of the shoes. He responded arrogantly ( if you want I can take a picture of it and send it to you if you think I'm lying). I told him I didn't say you're lying... I was giving you my information and you've been giving me an attitude and you've been cutting me off while I'm talking! I asked for a Supervisor and he put me on hold and when he came back he said it's 4 package right? I said yes and he said do you want it shipped or you want to come pick it up? I said deliver it on monday. I asked for his name and he said his name Mr. Baker, I'm a Supervisor. I said you're a Supervisor and you have that attitude? He said yes. So I told him I'ma go to your office and see you in person. This person needs to know how to deal with people and study customer service. He is very very rude and i don't think he loves his job. I hope someone will train this ride guy.

    Feb 03, 2018
  • anon

    My letter carrier is a lazy, lying, waste of oxygen. In the latest debacle, I had a package requiring signature being delivered by USPS. Three people were downstairs, because I was expecting the package, and waiting to provide a signature. We all watched as he failed to get out of the truck, and left a thoroughly unhelpful notice in the mailbox that said they missed me in the delivery attempt. The only info was the date, and my name and address. Attempting to discover if he'd somehow become a paraplegic, I called my local post office. 4 times. Each time, it rang for about 3 minutes, then went to a fast busy. Moving on to 1-800-ASK-USPS, I tried twice to call, and each time the expected waiting time was "50 to 50 minutes" according to the recorded voice. If the USPS is incapable of providing the services sold to shippers, don't offer them.

    Feb 02, 2018
  • anon

    All phone calls with your local post office should be taped and recorded for customer service and training purposes. Why not?

    Feb 02, 2018
  • anon

    It is hard to file a complaint about the postal non-service when they won't answer the phone, or they pick up the phone and hang up on you or hold the receiver up to a screeching fax machine!

    Feb 01, 2018
  • anon

    30 - 40 minute wait with customer service on the phone? Is this some sort of bad joke? By the time I get an agent it will be past your hours of operation. Way to show actual concern for customers whose package came opened and the contents stolen.

    Feb 01, 2018
  • anon

    Just received a tracked bubble envelope from a friend. The envelope was opened on the end and the contents missing. Apparently no where along the line as the package was transported from Florida to Garner, NC did any postal worker take note of the fact that the envelope had been opened and its contents removed. I have picture of the envelope. We have recently been having an increase in misdirected mail in our neighborhood and my neighbors son has had to order a debit card 2 times now because they are not making it to the house. The service is terrible and this latest opened envelope situation is inexcusable.

    Feb 01, 2018
  • anon

    I ordered something online and sent to a family member via USPS. The online tracking says "January 2, 2018 at 11:14 pm Delivery status not updated" How can a status simply just not be update?! Package said it was on the truck for delivery then just... nothing. I waited 2 hours on hold and finally got to a real person who started a case for me. She hung up after giving the case number and telling me they would call back in 48 hours with a package status. 1 week later NO CALL BACK. I am now back on this over 2 hour wait to ask about my case as i still have not heard if my package was delivered or not. this is the WROST service and I have had some pretty bad FedEx/UPS service. How do I expedite this and get an answer form someone?!?!

    Feb 01, 2018
  • anon

    What Customer Service? I spent the entire morning trying to get to the permit department to inquire about delivery requirements for permitted mail. I tried to contact my local Post Office and NO one answers the phone. I tried the 1-800-275-8777 and it did not give me any options to what I needed and I there wasn't any option to speak to a HUMAN. I stayed on the line to do the survey and even that didn't happen. I also have a problem with my mail delivery which has resulted in me having to pay late fees etc and I can't get any information about that either. It gives options for packages, tracking but that doesn't apply. YOUR CUSTOMER SERVICE SUCKS!

    Feb 01, 2018
  • anon

    Texas has experienced package delivery issues in January, your customer service dept was clueless, therefore no help at all. I read about it on the internet because sooooooooooooo many people were having problems with receiving their packages. People paid for expedited service and in turn have not been compensated for this. I believe USPS should be held accountable for the lack of nipping this in the bud. FIX IT.

    Jan 31, 2018
  • anon

    My package was supposed to be delivered in December 2017. I still haven't received it in January 2018. Looking at the tracking information, the package arrived at New Jersey and was awaiting acceptance for OVER A MONTH. Attempts to call customer service at USPS are met with "high call volumes" and "expected wait time is x hours and x minutes", and no answer despite waiting well past the expected wait time. There has been no contact in regards to the package to this day. I will never again use USPS if I can help it, because clearly they don't know how to do their one job.

    Jan 31, 2018
  • anon

    Worst experience of my life and will never work with post office again.. very rude and the custom service is the worst ... very bad and unprofessional ! My package was suppose to deliver yesterday and I have no information about it until today and I don't even know where it is at!! I called customer service many times and they put you on hold for house than tell you they can't help you with anything and even the local post office they don't answer their phone.. you guys suckkkkk!!!

    Jan 30, 2018
  • anon

    Thank you to everyone who has left a comment on this blog. We read each one and consider them when planning future audits. However, the Inspector General’s office operates separately from the Postal Service, and we are unable to take action to resolve specific issues. If you are experiencing a problem, your best bet is to report it directly to the Postal Service. We recently revamped our contact page to help you choose the appropriate point of contact for a variety of issues. For assistance in resolving your specific problem, please click on "Contact Us" on our uspsoig.gov page.

    Jan 30, 2018
  • anon

    What does it take to speak to a human being!? By far the wort customer service. I have a strong southern accent and the automated line does not understand me. I’ve have a package that I haven’t received and it’s been mailed 3 weeks. It says it’s in transit to my town for 8 days. What about some help?

    Jan 29, 2018
  • anon

    My package wasn't delivered when I paid for it to be and as I've been holding the line, now for 59 minutes I can't help but think, there is absolutely no valid reason a hold time should be this long. I searched for myself an email I could use to help resolve my issue and now that I've found one I can't help but to also think this information is convoluted enough to make things confusing to the consumer and discourage a demand for customer service. This is officially the longest I've ever had to be on hold and still not be put in contact with someone. USPS! Paste the electronic customer service information in more than one place and recite it on the hold line if you don't want to pick up the phone! Be efficient! There's no excuse for an 1:12 hr wait time. I don't think I'll be using USPS for future shipping needs. It has never been a happy experience that I can recall. I finally spoke to someone who said it's not guaranteed when the package would arrive even though I paid for 2 day express and if I had any issue I would need to go to my local post office and handle the issue in person which means going out of my way and standing in line to make things easier on USPS. This is not customer service at all, people! It would be best described as the customer servicing the vendor. You really should be worried about going out of business and/or not having enough funds to pay your employees. My mailman has got a crappy demeanor and I often get my neighbor's mail. I can only imagine the things I never received. I've complained about that too but it changes nothing. I should be getting paid for delivering my neighbor's mail. If you won't offer refunds on particular services it should be disclaimed at the time of purchase. This may also increase sales on refundable services which cost more. I'm tired of my postal service being subpar and not caring about whether their customers are happy or not. The ONLY thing I can say that has been positive about my experience is, with the exception of my regular mailman, everyone I have spoken to has been friendly, knowledgeable and respectful. This leads me to believe that USPS' SOP is the culprit.

    Jan 29, 2018
  • anon

    The tiny Colorado town of Poncha Springs has for many years had one of the friendlies postmasters I've ever encountered. After her retirement, a surly, unfriendly man with more arm tattoos and muscles than personality has taken her place. I've started to drive to the next town over because of this man's rude behavior, which it seems is reserved for many, but not all customers. Some of the local ladies continue to try and sooth him, bowing to his surliness with over-cheerfulness like they are victims of some kind of Stockholm Syndrome. I'm aware he has a long commute however this is no excuse for how he treats customers. Instead of a pleasant greeting, or thank you and "have a nice day" you get to experience his disapproving silence or glaring stare. This guy would have been fired by now from any other customer service job but somehow suffers no repercussions for his surly behavior here.

    Jan 27, 2018
  • anon

    Before heading out of town for work, I purchased an item off the internet. It was important that I received this package before leaving for work. The package was shipped out of a town 180 miles from my house. I paid for priority shipping, and the original l departing post office had it on Monday, January 22nd, at 3:51pm. It arrived in Atlanta on January 23rd, at 12:59 a.m. it departed Atlanta on January 23rd at roughly 2 a.m. I received an email that my package estimated delivery was January 24th. On January 24th at 12:56 p.m., I got an email that the package was in transit to Phenix City. I received another email that my package was delayed and a new estimated delivery was unknown. On January 25th, at 12 p.m., package was in transit to Phenix City , again. I received an email stating that my estimated delivery was Friday, January 26th. I then received a new email on January 25 at 1:59 pm stating that package arrived in montgomery, AL. January 26th, 2:42 a.m, arrived at unit in Auburn alabama. Then on January 26th, at 7:51 am, arrived at usps facility in Auburn, AL. I called Thursday on January 25th to report the issue. The guy said that's a long time for that about journey, I'm initiating an investigation. They will contact you in 24 hours. No contact from the investigators. Finally, I called auburn and asked if I could just drive the 60 miles to come pick it up because I had to leave town for work. The lady agreed to let me pick it when I went to go pick it up, the guy at the front desk could not understand why it took so long. I figured if all these people are confirming the fact that it took way too long to receive my package, I should be able to talk to customer service and get reimbursed my priority shipping and the gas that it took for me to drive to get my package. Besides the gentleman at the front counter when I picked up my package, and the first gentleman that started the investigation, all were rude and didn't care anything about the customer or their mail that they're waiting for. They all have an attitude, said it's out of our control, said if you needed it you should have purchased express shipping so it would make it to you in the time that the package says it will, and pretty much told me to get bent. If USPS is going to Market a package as two to three day shipping, then it needs two to three day shipping. I can understand weather anomalies and other delays. But six days of waiting for a package that cost $17 to ship just to go a 180 miles is ridiculous. The woman tried to tell me that even though priority shipping is 2 to 3 business days, you have to allow for 5 business days. I get it, five business days to move 180 miles. But if that's the case, five business days would have been up today, and I wouldn't have had to drive 60 miles one way to get my package along with leaving late for work. This is the reason why USPS loses their government contracts. As a government employee and public servant, I can tell you that I would not have treated the people the way that USPS treated me when I called for answers. I know that this is a long post, hopefully somebody reads it, and gets to the bottom of whatever is going on within the Georgia and Alabama region. For there to be delays and nobody can tell you why there was a delay, or why a package that shouldn't have taken long at all took 6 days, is completely unprofessional. And I feel like I probably won't get email, but hopefully I'll be proved wrong and shown that the government employees are actually doing their job and trying to help the people.

    Jan 26, 2018
  • anon

    I just had a great experience at the Lake Havasu City Arizona post office. They were very friendly and extremely helpful!

    Jan 26, 2018
  • anon

    I have been having issue with this company especially these few months. They never knock my door or even leave a door tag, and I found out they missed me everytime I track my package through the website (manytimes I were sitting next to my front door to just wait for the package). 5 months ago, my friend ordered a $900 Canada goose jacket. She had been struggling with USPS for a month because they keep telling her that they cannot find her package and keep asked her to call some number (no one ever answer the phone). Finally she got really tired to go to the post office everyday to let them make her wait for 30-45 mins then tell her they still couldn’t find her package then she just gave up. Same problem happened to me 2 months ago. I ordered a Givenchy cologne, and I have never received it because USPS struggling to find my package for the whole month. Then this week I supposed to have a new microwave arriving, but they never leave a door tag and now my microwave is missing again. USPS have been loosing a lot of my money. And I feel helpless because there is no way I can do anything to get my package but just keep loosing my money

    Jan 26, 2018
  • anon

    The Lexington SC Post Office needs to be investigated. 3 times this month mail packages out for delivery were NOT delivered. Finally around 8PM each time tracking shows it is at the Post Office for pickup. If you go down the next morning to pick it up- they DO NOT have it! It is out for delivery despite it showing "available for pickup". We have also had repeated instances where a hold mail is in effect for our address- when we arrived back home early on several occasions our box is full of our mail! So much for a hold order. Completely incompetent.

    Jan 26, 2018
  • anon

    I ordered a package from a company which is in California the shipping information was given to USPS on January 12 and then nothing on the tracking until January 19th showing at Jacksonville distribution then on the 20th is shows on its way to destination and every update shows the same thing, it is now the 25th and it is less than a day to drive from Jacksonville Florida to where I live. Once I finally got a live person on the phone after a 1 1/2 hour hold they could not tell me nothing, and anytime I call the local office they don't answer the phone. I hen went to the local office they again said there is nothing they can do because they don't have the equipment to do anything and when I asked why they never answer the phone the excuse is they are too busy, that is not an excuse, the person who told me that was sitting in the back doing nothing as I could see them from the counter.

    Jan 25, 2018
  • anon

    I ordered an item from a company in Georgia and paid for shipment by USPS Priority Mail. Big mistake. The package was shipped on 22 January, with delivery promised by 8:00PM on the 24th. USPS tracking shows that the package departed their Atlanta Distribution Center at 12:53PM on the 23rd, enroute to my zipcode in Raleigh, 400 miles away. Subsequent tracking entries show that my package arrived in Los Angeles and has spent the last 48 hours being shuttled around California. I called USPS to find out what was going on. The representative I spoke with tried to tell me that packages are not necessarily transported by the most direct route. Yeah, sure. Like anybody with any sense would ship something from Atlanta to Raleigh via Los Angeles. The representative could not give me any information with respect to where my package was or when it would be delivered beyond what was available on-line from USPS tracking. In other words, nothing. What really made me mad is that he plainly just did not give a damn. My recommendation: do not allow anything to be shipped via USPS. Compared to FedEx or UPS, the USPS is worthless.

    Jan 25, 2018
  • anon

    I have experience with mocking and insulting from post office’s supervisor and other staff yesterday (1/24/2018) She don’t have deserve to be supervisor for citizen service!! They made me afraid and provide me trauma, and never visit to any post office. Still now I cannot sleeping because of this experience.

    Jan 25, 2018
  • anon

    I am beyond frustrated. I am trying to create BRM artwork for my new address. I was told it was no longer in the USPS system due to the length of time is has been vacant so it was recommended I rent a PO Box so that I could immediately set up and use that address. Even this address is not recognized! What is the deal?!

    Jan 24, 2018
  • anon

    USPS is the worst carrier there is. My package was not delivered on time as expected. My address was my work address, they notified me stating that the employee has no access when the address is a public business for all. Than it notified me that the package will be returning to Chicago Illinois and will be out for the next days delivery. You are not able to get through to a "live" person, as the automated message runs on a loop. I've called yesterday and was on hold for 50 min. It's ridiculous to have such a poorly ran business. Very DISAPPOINTED with USPS and shall never to attempt to use it again.

    Jan 24, 2018
  • anon

    Worst customer service when you call the 800-275-8777. Representative that answered was very rude and would not tell me her name to report and hung up on me. They should record the calls and have supervisor check the calls like most company's and weed out their rude employees.

    Jan 24, 2018
  • anon

    USPS in Illinois is terrible. It constantly loses my packages, has inexplicable delays and the customer service is brutally awful. Why is it so hard to deliver a box to the address printed on it?

    Jan 23, 2018
  • anon

    GRAVES U.S. POST OFFICE, 3304 WEST WADLEY, MIDLAND, TEXAS 79707. BRIAN AT THE FRONT COUNTER . He is a gentleman, a real professional in his job. He is friendly, helpful, courtesy to the other employees and to the customers. He brings joy and humor to his workplace and this tends to disseminate, especially when the lines are long. Thank you for his presence.

    Jan 23, 2018
  • anon

    Christmas of 2017 has passed, and yet in the FY18 the USPS is still faltering. I am sure we will hear the same excuses. Realistically I get it that Congress stays in contrived shutdown mode but how, even after rate increases the USPS in 2018 still is struggling with delivering mail is beyond me. My goodness it only takes them a week to deliver a letter or parcel to your neighbor across town. They don’t understand that small business people often operate in the red so to speak but, we in short make it happen for our customers, not make excuses. Still rhetorically, Why cannot a private investor team buyout and make this entity work.

    Jan 23, 2018
  • anon

    Absolute worst company to deal with. We sell on eBay and literally 1 of 20 packages goes missing to no avail. Never gets found. We actually have to calculate profits with USPS in mind. Oh and try creating an account, every feature they have is set up by an ape. Never called and heard anything but 1 hour wait time. UPS wouldn't take 5 minutes but you have to wait 1 hour to talk to customer service and they tell you nothing more than whats on the tracking. I don't know how a company could figure itself not responsible for product they lose. We also ship express often and when we try to file for their guarantee, its like a calculus exams with multiple catch 22s. Literally the worst company in existence. If there was any other alternative, we would go with it.

    Jan 23, 2018
  • anon

    Mailed an international priority package on 12/27/17, insured. Supposed to be 3-5 day delivery. No tracking updates after 1/3/18, which says it was just barely departing LAX. 1/8/18 Initiated a package search online, no response, or reply from USPS to date. 1/10/18 Opened a formal inquiry online, no response, or reply from USPS to date. Tried calling multiple times, estimated hold times ALWAYS exceed 1-hour. No auto call back option, must stay on hold. Waited on hold 3-times only to be disconnected after 20, 35 and 40 minutes. Customer service Email says it is unavailable, and to call 1-800 number, which you can't get through on. Long story short, package is very late, if not lost entirely, no response from USPS and cannot contact them. Local USPS office offers zero assistance, other than provide me with the same tracking I can get online. Which, according to that, says my package has been on a plane for 3-weeks.

    Jan 23, 2018
  • anon

    Worst delivery service I have seen in over 50 years . Mail comes anytime between 2 pm to 8:30 pm Never know Realize slow during Christmas but it’s now year round

    Jan 22, 2018

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