The U.S. Postal Service has a wide spectrum of customers, from businesses and organizations to every household in the United States. Balancing the needs of these customers is no small task, yet satisfying them is essential to the Postal Service’s success. With that in mind, the Postal Service has made improving the customer experience one of the key elements of its strategic goals.

For consumers, customer service ranges from wait time in lobbies to letter carrier service to interaction with postal staff at a Post Office. Business mailers might focus on different aspects of customer service, such as delivery performance, interaction with acceptance personnel, or how quickly a service problem is resolved. What customers might not realize is that the Postal Service relies on a number of systems to support customer services and to improve a user’s overall experience. These systems can also reduce manual inputs, increase efficiency, and streamline operations. Often seamless to customers, these sophisticated systems have helped to make mail a reliable method of communications. However, when they go down or work inefficiently, it can lead to negative customer experiences, which might impact future business opportunities.

For example, business mailers use the Facility Access and Shipment Tracking (FAST) system to set up appointments to enter mail at postal facilities. FAST collects and monitors appointment data for the facilities, which improves the efficiency and effectiveness of appointment creation for both customers and Postal Service management. Business mailers also rely on PostalOne!, a suite of web-based business capabilities that allows mailers to integrate their mail planning and production processes with those of the Postal Service for “seamless” and efficient mail induction.

Consumers are more likely to use the Postal Service’s website usps.com to research or access services, such as purchasing postage, looking up ZIP Codes, printing shipping labels, or submitting a change of address form. And although retail customers might not realize it, their customer experience hinges on the Point of Service (POS) Retail system, which automates retail transactions at post offices and other retail counters.

When these systems are working properly, customers may not think about them at all. But if these systems experience an outage, the customer experience could be entirely different. Our office is reviewing these systems as part of an audit and would like to hear from customers. What have your experiences been when using FAST, PostalOne!, usps.com and other types of services? Are they consistently available? Or have you experienced system availability problems?

For business customers, has system availability or slow response times affected your own internal processes, such as transportation schedules or other mail entry issues? For retail customers, have you had problems accessing information or services on usps.com? We also welcome comments of Postal Service employees on their experiences with these applications and the services they support.

While the scope of our audit is limited to systems review, we welcome input on the entire customer experience.

Comments (347)

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  • anon

    My local Coney Island Post Office has goten so bad..The line to pick up packages is always very long, there's always at leat 15 people or more ..today there are literally more than 30 people on this line that has ONLY ONE WINDOW open..This is horrendous to say the least! I am a disabled woman with knee and leg problems and it makes it very difficult and painful to stand for long periods at a time..Why don't they have more than one window open!

    Dec 05, 2016
  • anon

    Wow, paid for priority delivery by noon. Have been calling since 1230 to see if I can go pick it up myself from a receiving center as they clearly have no desire to hold to their end of the transaction. I did the callback feature, and was told an hour.....3 hours later I call myself and sit on hold for another hour, for the lady to tell me she didn't know????? Finally, I have to go to the post office to process a refund...and a manager will call me back within 3 business days to let me know????? Seriously......unfortunately, there's nothing you can do, except type in this little box that means virtually nothing......

    Dec 03, 2016
  • anon

    On-line tracking says my packages never left Europe. Voice tracking says there are no such Tracking Numbers as already tracked at on-line Tracking. But I can arrange for updates on those non-existent Tracking Numbers. "Customer Service" does not allow voice or email messages about poor service. One of the two human beings I reached told me to ask the local PO where my packages are but the other told me to ask Finish Post or Polish Post what happened to the packages after the planes took off weeks ago. I am confidentially told the packages are stuck in a "big jam-up" at JFK, and have probably been there nearly two weeks, with more weeks to go. I have filed a complaint with the USPS IG but the form email acknowledgement came from a non-existent email address according to Chrome. Is there a minus stars score for USPS service? Beyond pathetic - and no one at USPS seems to care - even as its business shrinks. I'll contact my U.S. Rep and Senators and see if they care.

    Dec 01, 2016
  • anon

    worst customer service of the world, can't even take care of priority express

    Dec 01, 2016
  • anon

    I spent $32.51 on a package sent to Florida. I was told by the clerk that this would ensure the package would not be broken. I explained to her it was a snow globe, glass and liquid. The globe broke and the post office will not refund me the expense of shipping since I did not purchase insurance. This is unacceptable customer service to me. I spent an hour calling the 1-800 phone number where they told me my local office would be in touch with me. That was a week ago.

    Dec 01, 2016
  • anon

    I went into the 609 Myrtle Ave post office in Brooklyn because the online website said my package was there based on the tracking number. When I got to the window I told the employee I was picking up a package. He asked me if I had ID and for the address. I said it was addressed to the school I work at and before I finished the address he cut me off and said I need to check the school mail room. I told him we don't have one and he cut me off again saying I need to check with my school. I tried to say I already did this and he cut me off again saying the package wasn't at the post office. I said he was being rude and asked if he could check because the tracking number indicated that it was there. He said that schools are large facilities that get many packages. I asked him to please check. I tried to give him the tracking number and he didn't look at it. This went back and forth until he checked. The package wasn't there. I said okay it's not here and it's not at my school so where... He cut me off again told me it wasn't at the post office. He said it was still on the truck and I wanted to know why there was a discrepancy between what he said and the tracking information. Normally other shipping companies indicate if a package is on a truck or not. He told me it's on the truck and to send packages to my home from now on. I said I couldn't have packages sent home since I'm mostly at work. He cut me off again. I said that normal people send packages to work and he scoffed at me saying normal. I asked him why he was being so condencending and he replied that it was because I don't "get it." Then he said he can certainly be rude and told me to have a lovely Holiday with the most sarcastic tone. A woman in line said for me to say, "Happy Holiday." I only said, "sir," and I paused because I've never had that sort of customer experience, I wished him a good day. I didn't catch his name, but his supervisor is Ms. Williams and he was working the window at 609 Myrtle on November 29, 2016. I'm calling her tomorrow and I'm leaving this message. It was so frustrating especially because I still don't have my package.

    Nov 29, 2016
  • anon

    I sent an important letter on the 22nd of November that has still yet to be delivered and I have sent that certified mail what can I do to retrieve my funds since they failed to deliver my mail. System failure

    Nov 29, 2016
  • anon

    Our post office is in Rockport, TX. I recently walked right up to the counter to mail a package and buy stamps. The clerk was friendly, courteous and wished me a happy Thanksgiving when I was finished. Can't get much better than that!

    Nov 28, 2016
  • anon

    Our post office is in Rockport, TX. I recently walked right up to the counter to mail a package and buy stamps. The clerk was friendly, courteous and wished me a happy Thanksgiving when I was finished. Can't get much better than that!

    Nov 28, 2016
  • anon

    I contacted the post office in Starkville and there customer support was very rude. The woman I talked to made it seem like it was my fault my packages were not dropped off at the destination I requested. The Starkville office needs to rethink their customer service training.

    Nov 28, 2016
  • anon

    The lady who runs the Barlow, Ky Post Office is hard to beat. She is very helpful and polite. I have lived here for 37 years and have seen many come and go, but she is number one.

    Nov 28, 2016
  • anon

    First off, everything I'm saying Post office is the worst customer service ever in large metropolitan areas. It's no contest. What's funny, is how Amazon, who likely has the best customer service of anyone, and in fact is the model everyone should follow, does a lot of business with them. When anyone but USPS delivers my packages, I know there are never going to be any problems or issues. When its USPS, I know my package is going to be delivered by someone who could care less. And not only do they not care, they're arrogant, to the point where Websters should start putting a picture of a Postal Worker next to their definition. Today I used Amazon to deliver a present to a friend. I've been sending mail to him and his for over 25 years, birthdays, Christmas cards, and the like and have used the address I gave Amazon, and that mail always got delivered. Yet today, Amazon notified me that USPS couldn't deliver the package. Did USPS call the phone number Amazon asks you to give them in case of delivery problems? Of course not!!! They're USPS. That would be extra work, and these lazy sobs wouldn't even consider it! Course, if my package had been delivered by FedEx, USP, DHL or any other delivery service, they would have called that number in a heartbeat, without even a second's hesitation. I called in, spoke to Amazon and while they tried to help (and are very nice when they try) They told me that they didn't really have a way to complain. I've complained several times and perhaps the frequency will bring about change.. I doubt it. We'll see. I think the only thing that will change how these postal employees act, is when the post office gets privatized and those people have to look for a real job.

    Nov 27, 2016
  • anon

    I'm waiting for the day when "Out for Delivery" actually means the package will be delivered. Probably won't happen in my lifetime with USPS.

    Nov 26, 2016
  • anon

    Today I went to our local post office in Arroyo Grande, CA (160 Station Way) and would like to compliment the staff there for their excellent service. Today Connie waited on me--always polite, friendly, and helpful in so many ways. The areas are kept exceptionally clean and various forms are always available for those extra mailings. Lines are never too long and you never have to wait too long thanks to the efficient staff.

    Nov 25, 2016
  • anon

    Bayville Post Office is not a fully functioning post office. It literally takes over 30 minutes every time you go in and some computer is always broken. Ita always we cant do money orders or cash or something because something is broken. They make one man work by himself and its a nightmare how long you have to wait. I have literally been told at 4 to leave bc they were sending a package internationally and it takes too long. Something must be done immediately or people will stop using this post office all together. Bayville, NY post office

    Nov 23, 2016
  • anon

    I called the office in Lake Stevens, Wa with a question. The clerk "Yung" was very, very hard to understand because of a thick accent. She told me my tracking # was wrong and didn't even start with the correct numbers (at least I think that's what she said). I asked and was transferred to "Steve" the postmaster who was not helpful and got upset when I suggested employees who have trouble with English should probably not do phone work with the public. He accused me of being a bigot and I'm highly offended.

    Nov 23, 2016
  • anon

    The customer service personnel is not bad but the overall idea of USPS customer service hotline is STUPID. They can't do anything and know only whats within the tracking information online....so whats the point of that? If their online tracking was accurate I wouldn't have to call Customer Service in the first place. I have a package that had been going around the country for a month and no one can resolve the problem. I ended up cancelling the order so they can shipped it back to the sender. I wish they have a better logistic on shipping. For a company who was going bankrupt and encouraging customers to send more packages, their service is the WORST! PS: Any USPS office I go to seems to have very unprofessional and unhappy employees. They seem to be grumpy every time you have a question. They're not very helpful either.

    Nov 23, 2016
  • anon

    I have to say that the customer service I encountered on the phone was the worst I have ever experienced. I was trying to track a package and the employee cuts me off and says "give me your tracking number" to which I respond that I will and attempt to finish explaining my situation. The employee then cuts me off again, so I ask if i can finish what I am saying and he says thanks for calling and hangs up. This is ridiculous, if I overheard that with one of my employees they would no longer be employed but because it's USPS nothing will ever happen

    Nov 22, 2016
  • anon

    You most certainly top the worse service EVER! As I stand here and wait with my family of four I have hours of waiting for my passport to be processed, I will write the experience I've endured. At the first post office ( wright rd. South Gate , CA). I explained to the woman (supervisor) the need I had for my passport and that we were there until 10:50 am because my daughter had just been diagnosed with foot and mouth. Without any care she said your too late we only take 25 applications the list is full. I explained this information was not on the website. She didn't care and turned me away. It's horrible to see the employees moving slower than turtles. Zero urgency. They wouldn't last a day in a real job. My husband called the Lynwood library where they were kind and also explained an appt was needed. I called the USPS in Huntington park on Seville ave. No answer. I called so many times they ended up leaving the phone off the hook. None the less I headed there. Here I continue to stand with no information on wait time, no chairs for the elderly or children to sit while the wait for hours. With a hand written sign that says " no processing of passport on Monday Friday Saturday". Also not on the website and no one answers the phone so how would anyone know this? If this was fedex or ups service would be friendly , kind, polite, with dignity. Spanish speaking customers are yelled at and humiliated. No person deserves to be treated as less, especially as a paying customer. It saddens me to see what our postal office had become. Once a place many seemed employment , today many would be ashamed to be part of this organization. Now both my husband and have to wait for hours and subject to the consequences at work for the unexpected 4-5 hour wait. You can thank the long wait time for allowing me the time to stand here and sen you this. You can also view on my social media.

    Nov 22, 2016
  • anon

    The customer service at the Gracie Post Office in Manhattan is a disaster. It takes 2 hours to renew a passport and the employees are not remotely helpful.

    Nov 19, 2016
  • anon

    I sent a small parcel, which has taken a weekend to reach from Madrid, Spain to New York. I left it on Spanish Post Office, at 4:29 PM on a Friday, and it reached NY Sunday 6:29 PM. From there, my parcel has taken 2 weeks in US Post network, and still undelivered. I payed for the “Urgent International Post”, as it is called in Spain, or First-Class Package International Service, as it is called in the US - Small Packet. Te tracking of the parcel is as follows: November 10, 2016 , 4:37 am Departed USPS Facility SPRINGFIELD, MA 01152 November 9, 2016 , 10:25 pm Arrived at USPS Facility SPRINGFIELD, MA 01152 November 9, 2016 , 4:57 pm Arrived at USPS Facility ALBANY, NY 12288 October 30, 2016 , 6:29 pm Processed Through Facility ISC NEW YORK NY(USPS) October 29, 2016 , 11:45 pm Processed Through Facility MADRID AP, SPAIN October 28, 2016 , 4:29 pm Acceptance SPAIN Thank you!

    Nov 16, 2016
  • anon

    They haven't redelivered my package it has been at their facility since October 24, 2014.I've called the Saint Albans, N.Y office over 10 times today, and they do not pick up. I file a complaint on November 3, 2016, to no avail.

    Nov 14, 2016
  • anon

    I have received mail in this PO box for more than 10 years.and I shared it with my mom and i was a registIered user. I paid a 6 month payment for Post Office box 942 at Post office at 92033 in June '16 and never have been allowed to receive mail due to them taping it closed nor have they forwareded 10% of my mail to me. When I tried to inquire, their inept supervisor wearing a huge Hawaiian shirt and 4 inch cowboy boots said he did not like my attitude because i said directly "Whats's going on with my PO box?" instead of bowing my head and batting my eyelashes and whimpering. He told me to get out or he was going to call the police. Please help me get my money back for a service not rendered. His anger was irrational and that knew was in the presence of someone who was capable violent rage. Even the other employees were afaid to glance upwards for fear that if caught their eye and asked them to intervene, there would be hell to pay.

    Nov 11, 2016
  • anon

    My ex husband moved oit a few months ago and at some point changed his address. A few weeks later I took a vacation day to complete all of my name changes, reordered all of my cards and social security card. At some point the post office stopped delivering my mail which included all of these cards, social security card and drivers license. I started receiving emails from my credit cards that my mail was beimg returned and to verify my address. At no point and time did I approve or request a change of address. It has even affected my debit card because I never received the new one and apparently after a certain amount of time my old one no longer works, it is now a holiday, I am suppose to go out of town and all I have are checks. I now must take another day off and try to correct these problems and hope my cards and information did not end up in the wrong hands since I never received it. I called the local office and spoke qith a manager who said she would call back and never did and since that call my mail has been arriving but this is a huge inconvienence and now I am waisting another vacation day to fix the problems.

    Nov 11, 2016
  • anon

    I don't know what to do at this time. I have a package that supposed to be delivered by this Monday, 11/07/2016. I checked the tracking info online with the number. It showed the Bell Gardens, CA 90201 post office had it on 11/04/2016. That was fine. But until today, 11/10/2016, I have not received my package. The tracking system shows it is bouncing back and forth between different post offices but never getting closer to my apartment. I don't know what happened. Is it lost? Damaged? Unclear address?? I have tried everything. I called the USPS number, the local offices, no one EVER, EVER answered. I renewed the delivery instruction online just in case they don't have the correct address. I wanted to just go there and pick it up. But how do I know which office has it and it is not in transit when I have no one to contact? I tried to submit a missing mail search but guess what, I CANNOT because there always is an ERROR 400 sign no matter which browser I'm using. So I have to just sit here, staring at the screen, seeing my package moving around but never receive it?? This is the second time that USPS screwed up delivery. The last time was in June 2016 when I bought a bike helmet on eBay. It is never delivered. Good job USPS.

    Nov 10, 2016
  • anon

    I would like to know how to address a letter of appreciation for a postal employee that would go further than the local postmaster please.

    Nov 07, 2016
  • anon

    I've called the one in Greenville probably 12 times today and they NEVER pick up. They haven't delivered my package I needed a while ago for 8 days straight. It's just been sitting there in the facility I presume, lost.

    Nov 04, 2016
  • anon

    I am trying to find out who a priority envelope was given to at 4:34am at a post office In zip code 43216, No one knows. It was suppose to be delivered to the Ohio Attorneys office and so far no one has any information as to its whereabouts. USPS Tracking ends at the post office. Did it go to a USPS employee or who? Where do you turn for help with a matter like this?

    Nov 02, 2016
  • anon

    I would like and need to know if there has ever a postage stamp bin made and came into circulation about Snowshoe Johansson that carried mail in the Winter times from Placerville California to the Nevada gold and silver mines near Carson City Nevada. He did this in the 1875 years packing 60 to 80 pound of mail and traveled on 10 self made skis. With incredible interests I wait for your response! Sincerely Rene Thoeni

    Oct 30, 2016
  • anon

    I was mailing a insured package in the main post office in burgettstown pa. The bald man that helped me was very helpful kind and courteous thank you so much I'll send all my packages United States Post office God bless you all. He should get a raise.

    Oct 28, 2016
  • anon

    “Thank you for your comments. The OIG is an independent agency of the Postal Service and many of these issues fall outside of our jurisdiction. However, we do read all blog comments and pass on relevant information to our auditors and investigators. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, 1 (800) 275-8777, or to file an online complaint with Customer Service (and for frequently asked questions), go to the USPS Website and enter "Customer Service Help" in the search function.

    Oct 28, 2016
  • anon

    I subscribed to premium mail forwarding for several weeks. ________________________ Last year when I did this, the final delivery was skipped and the mail was forwarded one week later, arriving at the temporary address after I got home. I had to have the PO at the temporary address retrieve the parcel and send it to me. No refund, of course! Bad enough, right? ________________________ NOW, once again using the premium forwarding service, the accumulated mail package label has been bungled. Over a week since it was sent, it is now stuck in a black hole / endless loop in San Francisco (94188). Here's some of the tracking report, showing the package was returned to originating post office (Santa Rosa), then returned to San Francisco, and now has been bouncing around the San Francisco facility for a full week, with no end in sight. _________________________ Supervisor in Santa Rosa expresses only "there's nothing I can do", so apparently my mail will never leave San Francisco (or perhaps they will send it to the temporary address as soon as I head home. Clearly, when automated handling goes awry, humans have to step in and correct it. This incompetence is outrageous and maddening. Furthermore, USPS apparently offers no method to present a problem and have it solved, short of legal action ________________________ Departed USPS Origin Facility SAN FRANCISCO, CA 94188 October 27, 2016 3:19 am xxxxxxxx The package is delayed and will not be delivered by the expected delivery date. An updated delivery date will be provided when available. Your item departed our SAN FRANCISCO, CA 94188 origin facility on October 27, 2016 at 3:19 am. The item is currently in transit to the destination. xxxxxxxx Departed USPS Origin Facility SAN FRANCISCO, CA 94188 October 27, 2016 3:15 am xxxxxxxx Departed USPS Origin Facility SAN FRANCISCO, CA 94188 October 26, 2016 5:23 pm xxxxxxxx Departed USPS Origin Facility SAN FRANCISCO, CA 94188 October 24, 2016 6:25 pm xxxxxxxx Arrived at Post Office SANTA ROSA, CA 95404 October 20, 2016 8:05 am xxxxxxxx Arrived at USPS Origin Facility SAN FRANCISCO, CA 94188 October 19, 2016 10:08 pm xxxxxxxx Departed Post Office SANTA ROSA, CA 95404 October 19, 2016 7:28 pm xxxxxxxx Acceptance SANTA ROSA, CA 95404 October 19, 2016 3:41 pm

    Oct 27, 2016
  • anon

    City of San Francisco sent notice of parking citation on September 28, I received on October 24. Apparently, the ticket was pass due and/or over 21 days. City of SF not only adds fine fee but also denies my right to protest the parking ticket because passed due date. It is ridiculous rules and lawless to take people's rights. They asked to contact post office and to have them issue letter or something show the delay delivery this ghost letter so they can waive the late fee in addition to allowing me to protest this expensive parking ticket ($71) plus late fee $40 approx. I have tried to call USPS many times the line is always busies and keep you to listen music give you estimate 40 minutes and over one hour. Finally, I was told to call local post office and/or walk to the office. After trying call local office phone number that is posted on line there is no one answers the phone all day along. Then I have to take time off and go to the local office where the manager is on vacation no one take any responsibility they told me they never issue this kind of delay delivery letter or notice. It is like to play tennis balls back and forth. No one takes care of citizens they are want the money no services at all. Now the clock is moving forward, another late fee will be added. I wish that there is God could help our vulnerable citizens who are extremely powerless.

    Oct 27, 2016
  • anon

    My local post office is at 1270 S Alfred St Los Angeles, CA 90035 United States My regular mail carrier is great! Friendly, responsive and seems to always go the extra mile for me and my family. However not all is right in my neighborhood, it seems that we get our mail very late in the day, like 7 or 8 pm. Moreover, there are many many people who deliver the mail, they don't give a d**m about where they put it, its been left with our neighbors, in our plants, on our steps you name it. Most recently, while tracking a package, someone marked my parcel as "Delivery Attempted: Receptacle Blocked" which is nonsense. Moreover, it says it was attempted while myself and my wife were home. This is not acceptable. Now two days after its delivery date, we have not had any mail at all delivered. There seems to be no way to communicate with my local post office, no way to register a complaint, so I am here... USPS needs to be accountable, responsible and timely with our mail. It has deteriorated into a budget second class service behind both FedEx and UPS, both of whom are responsive and responsible with parcel delivery. Its a shame that an institution long respected in this country has become a joke. Don't even get me started on the level of service of USPS if you actually go into a post office. Shame on you.

    Oct 26, 2016
  • anon

    Opened a po box a year ago and have had to complain more than 6 times to the postmaster and assistants at the Shoreline Alameda, Ca office for very bad service, Specially when other prior same po box users mail was left in my box. (Clerks do not read the name on the envelopes they work with.) Wonder what happened to my mail?. No corrective measures taken problem continues. Have not received my money's worth and plan to close po box. (Loss of revenue for USPS) I am sure other customers have experienced the same problems but have not voiced their concerns to you M/M Inspector General. hope you can fix this.

    Oct 25, 2016
  • anon

    Good morning and thank you for making this comment page available, hopefully to make the Post Office Customer Service front line postal workers, more customer friendly. Yesterday (10/24/16), I stopped by the Houston, TX, Post Office at Broadway and 45 to have a very important letter post marked. There was one US Postal worker at the counter; the time was about 12-noonish I waited my turn and when invited up to the counter, I simply stated that I wanted my stamped letter post marked. The postal worker took my letter and place it out of my sight to her left. I repeated that I would like the letter post marked! The postal worker took, what appeared to be a stamping device, and with this device and out of my sight made a stamping noise, presumably stamping my letter! I pleaded for her to allow me to see the post-marked letter, and to my astonishment the postal worker refused!! Yikes!! The postal worker stated "they" were not supposed to post-mark letters, and anyway, the letter would be stamped down-town! She told me to move-on as she had a long line!! The lady, a small in statue African-American person, appeared to be angry and she was most unfriendly and combative in responding to a simple request for my letter to be post-marked. I am concerned that my letter might be tossed-out, or left on the shelf, and not processed! Which at the end of the day will be very costly to me. Please encourage your postal workers to take time-off (a vacation) occasionally, when they have the time, and perhaps this will aid them with patience, tolerance, and a temperament for service. Plus a smile never hurts service! Thank you. V/R, Hoss

    Oct 25, 2016
  • anon

    Useful piece - I loved the specifics , Does anyone know if my company might find a fillable AZ POST Form PH version to fill in ?

    Oct 24, 2016
  • anon

    I frequently use the Patagonia, AZ., post office and I have never had a bad experience at the post office. The postal employees are always polite and have time to say high. I guess there is something to be said about using a small post office. The employees should be commended on their service. You get enough bad press so I thought you should hear about some good employees.

    Oct 22, 2016
  • anon

    USPS is KILLING my business. I ship with USPS because I'm a small business owner and it is not economical to ship UPS or FEDEX. I get orders, ship promptly (within 24 hours) and many of my customers complain that their products are not arriving on time. Sure enough the USPS "proposed" delivery date comes and goes and it looks like the package is stuck in transit. Five more days will go by and then I will get a notification "In-Transit, Delayed". It is ridiculous all of the negative feedback I get for the item not arriving on time when I shipped it before time. I wish the customer could rate USPS and not my company!!! In my book USPS gets a -F score in all categories.

    Oct 21, 2016
  • anon

    I made an order to intercept a package and redirect it. Worthless USPS worker scans my package as 'delivered' even though it's not. I get an email saying they are processing the redirect, which is only two miles on a map. I think 'great, I'll get it soon'. Another week goes by, and I get no package. I file an inquiry to search for the package. Some lady calls me and says 'we'll look for it'. I never hear from her again. At this point I'm assuming the package is stolen. This is the single worse experience I've ever had with a carrier. They are worthless union employees who are thieves and the parasites of society. I will never deal with them again.

    Oct 20, 2016
  • anon

    I've had two bad experiences with the automated phone system and USPS's accountability while trying to get help finding a package that was delivered to the wrong address (which was my old address; yet, all of my mail should have been forwarded to my new address). The first attempt took multiple calls on my end to finally be automatically patched through to a customer service representative when it should have been an option in the first place. After receiving a case number from the very kind and professional customer service representative, I received a case number, and I was told I would receive a follow-up call. I received the follow-up call from another representative who told me they were working on trying to contact the courier to see if my package, that didn't get properly forwarded, was retrievable. But I did not receive a follow-up call confirming whether the package was lost or not, nor any advise on the next steps to take. Again, I called the customer service number. Through that service I was told my case had been considered "resolved." I never received a call relaying that to me, nor my package. This time around, via the automated phone system, I was not connected to a customer service representative. A specific issue I experienced with one of the automated phone options was when I was prompted to provide the spelling to my name -- for some reason it accepted my last name but not my first, and it would not move past this point. I decided to attempt to call a local office - several had busy tones, and one call was answered with no greeting and then dropped (tried three times). I finally got through to one person who told me she was a contractor, but was unable to help me other than providing me with another busy number (no call waiting service). I was able to reopen the case online, but this option was not provided over the phone. BOTTOM LINE: The automated phone system is not an effective resource for quality service.

    Oct 19, 2016
  • anon

    I like to consider myself a reasonable person and am therefore sympathetic to employees and organizations that may be overwhelmed or unable to produce at levels consistent with their that of their competetors. My uncle worked for this organization for twenty-plus years and loved his work and the people of which he served. Nevertheless, I have become increasingly displeased with this organization as it is the worst of its kind. If it is the goal of this organization to a consumers last resort, or the cheapest shipping method, then it has succeeded with the former, and barely succeded with the latter. Moving foward, I will willingly pay more to not deal with USPS. I truely the market has its way with this organization

    Oct 18, 2016
  • anon

    Put all the good smiley faces you want to on it, but the U.S. Post office fails terribly when it comes to customer service and delivery. It was 8pm last night before our mail ran. It isn't always that late, but my family has threatened many time to put a spare plate on our dinner table so the mail man might have something to eat. Yes, we've thought about it, but never have done so. Our postal carrier is not at fault in this mess. It's the upper echelon of management that is totally responsible. I feel terrible for the men and women who have to work in those conditions. In my opinion and in the opinion of many neighbors in both Tennessee and Florida, the service and delivery time STINKS. I think the troubles that the post office is experiencing is of their own making, period, not of the rank and file employees. Cutting services and raising rates at the same time has not been a big help to them, nor will it be.

    Oct 18, 2016
  • anon

    lots of complaints on this site -- reason ? they are Union employees so they can do whatever they want -- Its always YOU the customer that is at fault with these jerks --- 61571

    Oct 17, 2016
  • anon

    61554 PO has the most rudest clerks -- ask for a couple strips of packing tape and the jerk says, its over there go buy some ? It must be true about them being broke -- was charged 43 dollars to mail a package that UPS could have done for 11.50 --- They complain and lie about everything --- the supervisor backs these louts because they are Union employees

    Oct 17, 2016
  • anon

    The post office in Nebo, NC 28761 has the most helpful staff I have ever seen in my 57 years. Postmaster, Clerk, and Carrier are all top notch.

    Oct 17, 2016
  • anon

    On 10/11/2016 I had 4 packages to mail. Being unfamiliar with this post office as I live in New Mexico, I must say I was shocked. The gentleman who process my shipping was so very rude. Can't even say "Hello" or Hello how can I help you"? He just sat there and I put my packages one by one on the counter. He just told me the price for each package and that was it. No communication at all, no customer service or communication skills what so ever did he exhibit. I even said HI when I first saw him as I walked up to the counter he still said nothing, so I finally waved my hand right in front of him and still nothing or kind of interaction from this USPS worker at all. If my friend was not sick in the car I really wanted to leave and go somewhere else. The location was CAPITAL 2 S. 35th Ave, Phoenix, AZ he was Clerk 4 as I'm reading this off my receipt and it was 10/11/2016 at 2:49pm. This type of attitude or customer service is terrible. If the person is on the job even if he has been on it for a long time he should show people respect and a willingness to have better customer service skill than this person displayed to me. Thank you, Lisa Lopez-Lugo.

    Oct 17, 2016
  • anon

    PURE B.S., you people are a bunch of liars, I operate a business that is open 7 days a week from 7am to 9pm. every Saturday our mail never gets picked up or delivered. you people send us a notice saying we were closed, B.S. 4 people work here we are NEVER closed....LIARS...

    Oct 16, 2016
  • anon

    At the North Atlanta post office 30327, they are flying the American flag at night and the flag is not illuminated. This is a terrible example at a federal building to not observe the flag code.

    Oct 15, 2016
  • anon

    My mail carriers go above and beyond. I'm amazed, time and time again, at how hard-working, conscientious, and caring they are. How can I let their superiors know what a fine job Armando and Dillion do in zip code 94611?

    Oct 15, 2016

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