“Undercover Boss,” a CBS show that began airing in February, follows Chief Executive Officers (CEOs) as they go undercover to work primarily in lower-level positions in their own companies. Beyond its entertainment value, the episodes have exposed a significant disconnect between senior management and employees. While featured CEO’s have not recently, if ever, worked in entry-level positions in their companies; in contrast, the Postal Service has a proud history of promoting from within. Many of its current officers have carried mail, sold stamps, or worked in mail processing plants. Yet, based on the comments posted on Pushing the Envelope, there is a “suggested” disconnect between postal management and its employees. Postal employees often say their managers fail to communicate various corporate policies to them, fail to listen to their comments and suggestions, and fail to understand how corporate policies ultimately affect field operations. [poll id="84"] [poll id="85"] If you think there is a disconnect between managers and employees at the Postal Service, what is the root cause? Can it be fixed? Do you have any other thoughts or suggestions? We’d like to hear from you. This topic is hosted by the OIG’s Risk Analysis Research Center (RARC).
The customer is king, or queen. It’s an age-old mantra that rings especially true in this age of the “empowered” customer.
The U.S. Postal Service has a lot of kings and queens. Last year, 857 million retail customers visited the more than 30,000 USPS-managed retail spaces, generating...Read More