“Undercover Boss,” a CBS show that began airing in February, follows Chief Executive Officers (CEOs) as they go undercover to work primarily in lower-level positions in their own companies. Beyond its entertainment value, the episodes have exposed a significant disconnect between senior management and employees. While featured CEO’s have not recently, if ever, worked in entry-level positions in their companies; in contrast, the Postal Service has a proud history of promoting from within. Many of its current officers have carried mail, sold stamps, or worked in mail processing plants. Yet, based on the comments posted on Pushing the Envelope, there is a “suggested” disconnect between postal management and its employees. Postal employees often say their managers fail to communicate various corporate policies to them, fail to listen to their comments and suggestions, and fail to understand how corporate policies ultimately affect field operations. [poll id="84"] [poll id="85"] If you think there is a disconnect between managers and employees at the Postal Service, what is the root cause? Can it be fixed? Do you have any other thoughts or suggestions? We’d like to hear from you. This topic is hosted by the OIG’s Risk Analysis Research Center (RARC).
Will Postal Service bosses go undercover in the future?
Mar 08 2010
23 hours 54 min agoNeed smaller routes on Sunday 4 hours routes would be better. Having to wait for all manifests kills productivity Static delivery is 120% better than Dynamic. Yet we can’t get the boss to set up...
1 day 2 hours agoOur office uses ptf clerks and carriers on Sundays. There are no PSE or CCA employees here. Its not cost effective in rural towns. Sundays should only be done in high level city offices, not...