With three agencies that have “U.S. Postal Service” in their names, and each one having different responsibilities and jurisdictions, it’s no wonder people sometimes aren’t sure where to turn for help with lost, delayed, or damaged mail.

With the Postal Service solely responsible for mail delivery, it’s almost always the one to contact. But some circumstances warrant notifying us here at the OIG, or the U.S. Postal Inspection Service. Our blog infographic illustrates the options, with links and contact information below.

Postal Service

  • For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked "Where is My Package" or "Where is My Mail."
  • For lost or damaged mail, file a claim for either international mail or domestic mail.

The OIG

  • File a complaint with our Hotline if you suspect wrongdoing by a postal employee or contractor.

Postal Inspection Service

  • If you suspect someone who does not work for USPS has stolen your mail call (877) 876-2455 or report it online

Comments (1186)

  • anon

    I have about 10 pkgs. most have gone from UPS and were switched to USPS. Seems that Dec 8 was a bad day. Every pkg I ck says out for delivery Dec 8. Then there is a red box with note that my pkg is on the way but you don’t know when. Unfortunately for me at least one has medications. I went to my local post office 21921 Elkton MD. The post master was “to busy”. I just wanted to pkup my pkgs. seems you can’t do that. They must be delivered. Since that visit I’ve stopped getting first class mail. Seems very fishy.

    Dec 17, 2020
  • anon

    My aunt sent my license in the mail to me in Indiana and I have not received it and it’s been 2 weeks. I just wanted to know what should I do

    Dec 17, 2020
  • anon

    Good morning. I submitted a change of address to start December 30th however I have not received mail at my current address for 3 days.

    Dec 17, 2020
  • anon

    I received a notification that my package was delivered in or at mailbox and it's not there. I was home all day and didn't see a thing. The next day I finally got to speak with my usps courier in person and she said she doesn't even remember bringing a package to my address but was sure it was delivered because she scans as delivered when she reaches the address...well I'm guessing she either delivered to the wrong address or it was stolen out of my mailbox. It was supposed to be a Christmas gift but it looks like someone else got my package! I truly doubt it was stolen with me being home all day and noone has come forward with my package so it had to be misdelivered or lost. I checked my address on the account for delivery and its correct!

    Dec 16, 2020
  • anon

    I mailed 3 envelope from Ohio to illinois last Thursday why aren't they there yet

    Dec 16, 2020
  • anon

    I mailed 2 gift cards on November 27 , one to Louisville, Ky and the other outside of Louisville to Mount Washington, Ky, it is now December 16th and they have not received them! I mailed them from the Post Office and I keep calling the Post Office and nobody will answer the phone! I'm starting to think there are some postal workers with sticky fingers as they know when they are cards and probably money inside! I will never use the USPS again!

    Dec 16, 2020
  • anon

    I have not received my mail I’m almost two weeks. My zip code is 20746.

    Dec 16, 2020
  • anon

    Mail that informed delivery does not come the day it says. Sometimes two days worth comes on the third day and the third days MAIL doesn’t come at all. Sometimes two days are missing one day comes the next day the missing comes but the mail that supposed to be on that day does not come. What the heck is going on I have never had such horrible horrible service

    Dec 16, 2020
  • anon

    I have been waiting on my paycheck since the 11th it is 5 days later and i still don’t have it I need it to pay my bills and it is very stressful no knowing when or even if I will receive it.

    Dec 16, 2020
  • anon

    Ordered an item from Bellingham, WA. on 12/11, It made it to Seattle the same day and has seemingly disappeared into thin air at that point...tracking cannot provide any updates and states to contact USPS or seller...seller did their part and shipped the package...now if USPS will just get it here!

    Dec 21, 2020
  • anon

    I still haven't received my paycheck that I was surpose to gotten Dec.11.2020 and here today Dec.16.2020 still no check when I seen in my informed delivery my check I received every piece of mail but my check and noone knows anything

    Dec 16, 2020
  • anon

    I mailed a first class envelope on December 6, 2020. It still has not gotten to its destination - 10 days to deliver first class mail???

    Dec 16, 2020
  • anon

    What should I do when USCIS gave me information that Post Office delivered mail for me from Apr-27 with Tracking number - but until now I have not receive my mail.

    Dec 16, 2020
  • anon

    I ordered a necklace from Ebay on Dec 7th and it never arrived in my mail box. It says that it has shipped 3 days ago but it never came

    Dec 16, 2020
  • anon

    My post office in Lago Vista Texas says that for 2 years (They?) have been debating whether or not to deliver to mail boxes in my neighborhood or install community mailboxes. So we all have to pick our mail up at the post office. This doesn't seem like a sound decision making process but I don't know who to contact to get the truth. Can you help?

    Dec 15, 2020
  • anon

    I live in Augusta Georgia and receive mail from the Appling post office our mail will come at 9 at night if it comes at all packages don't come when they're supposed to come and are delayed the mail comes sporadically and no one will do anything about it at the post office so if you could address this that would be nice

    Dec 15, 2020
  • anon

    On December 5, 2020 I mailed a priority mail package $21.10 from Heflin, Alabama. On December 15, after it has not reached it destination. I went to post office. I had already checked the tracking number and found it has not been delivered. No help. Nothing. They did not care. Told me to keep checking number and it will SHOW UP. They did give me a number to call. Now on hold with some sort of complaint line. Been there for over two hours. Just letting it run in the background in my office. If they ever do answer I am expecting to be put on hold and hung up on. I paid handsomely to have it delivered quickly for a reason. It was not. No one has helped and no one, not even the local office, cares to help. I am upset and no one cares. That is my biggest complaint. I don't like being angry or being angry at people. But I am getting there. More and more as I try to work my way through the maze of numbers and such to be sent to places unknown. None of which can help me.

    Dec 15, 2020
  • anon

    I think some of my mail might accidentally be going in the wrong mailbox. I had a package that says it was delivered in the mailbox but I never got it and we sometimes get our neighbors mail.

    Dec 15, 2020
  • anon

    Where is my mailman always late late it seems

    Dec 14, 2020
  • anon

    If your regular carrier is always late it is because he is using daylight hours to deliver to places he is less familiar with since he can work more safely and accurately on his own route in the dark

    Dec 16, 2020
  • anon

    I have been selling on Ebay for 20 years. I am extremely upset that packages I drop off in my box are either not being picked up or simply not scanned when and if they do pick them up. I put a CD in the box on the 8th. Today is the 14th and USPS still says they are awaiting the item. CHECK THE DANG BOX. IT'S IN THERE.!! My mailman is about 80 and perhaps its time to replace him. I'm tired of getting other peoples mail in my box and having to go house to house to correct his mistakes..!! 48507 Off of Torrey Road. HELP..!!

    Dec 14, 2020
  • anon

    I live in wichita ks and my mail has not been delivered sense Friday last week

    Dec 14, 2020
  • anon

    Need to notify USPS of mail not delivered. Followed the link provided to contact USPS and was sent to a site to "log in". I don't have a log-on for the Post Office and it doesn't give you any way to create one. Dead end.

    Dec 14, 2020
  • anon

    First class mail still not delivered or updated in over a week now to marion nc

    Dec 14, 2020
  • anon

    I mail Christmas card 2 weeks ago from the city of Green post in akron ohio office and my family never got the cards. I mail some more cards a week ago from Greentown and my friends got there cards. Where is tthe summit county mail going?

    Dec 14, 2020
  • anon

    I made a complaint about certain mail not delivered to my home. I received a phone call from my post office stating "all we do is deliver your mail" still I have not received any of my car titles and my express package has been in DC for 2 weeks

    Dec 14, 2020
  • anon

    I have not received any mail for 5 consecutive days; my mailbox is empty, no holiday mail, nothing. I'm expecting important documents currently. I went to my local post office and the postal worker said they're behind. This leaves an eery feeling as no informed "when to expect delivery" information was given. I need my mail. What to do now?

    Dec 13, 2020
  • anon

    Hello Adriana. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Dec 15, 2020
  • anon

    The system is broken. COVID will be blamed for problems that have gone on for many years and the problem is getting worse. Missing and delayed mail, voter fraud.....let’s face it, this taxpayer funded mess is a complete fraud at this point.

    Dec 13, 2020
  • anon

    I changed my address and I haven’t gotten any mail in a month And when I get things delivered here to my house tracking shows up as unknown address and not sure why that will come up

    Dec 13, 2020
  • anon

    Zip 28227... ordered my stuff the 28th. Shipped. 11/29 . Showed up to the post office distribution about 30 minutes from my house the 3rd. It is now the 12th and I still haven’t received my package.

    Dec 13, 2020
  • anon

    No mail in SW AZ., 10 days. Forwards from Big Bear City, CA! Forwards were coming then stopped abruptly. Where's my mail?

    Dec 12, 2020
  • anon

    I have never see a company as bad as the USPS. I've been waiting for week to get some fittings that are in a envelope. USPS you suck! Took 12 days to get one package that was 2nd mail. No excuse for your pathetic operation.

    Dec 12, 2020
  • anon

    I mailed Christmas cards at the post office in willow grove pa 2 weeks ago and no one has received them. It is very upsetting. I spent a lot of money on them and worked hard.

    Dec 12, 2020
  • anon

    This is about the third time I've paid for Priority mail when buying on Ebay and each time about 10 days late. If there is not such thing as Priority Mail don't charge for it to sit 5-7 days in Transit. Thanks

    Dec 12, 2020
  • anon

    I mailed an 8x10 envelope to Scottsville KY from Goshen OH in December 3rd. It was sent Priority mail to be delivered in 2 days. As if this day, it has not been delivered. Tracking shows it has gone to Nashville then to Indianapolis and still in transit somewhere. Why is my mail taking so long to deliver? USPS is pretty much useless. They loose mail. It never gets delivered. What is wrong with the Postal Service?

    Dec 11, 2020
  • anon

    My check hasn’t come yet! What the heck is going on??????? I live in 36067

    Dec 11, 2020
  • anon

    How is it possible for 3 different states to get mail delivery on a day that is not a holiday? Thursday12/10/20 there was no mail delivery in East Hartford, CT, Kissimmee, FL or Chicago, IL? How is this even possible? Why are we paying for a service that has become the worse and worse everyday. Mail carriers deem mail undeliverable or can't access mailbox but my mailbox is on an open porch and with a security camera showing there was not even an attempt. Then to not receive the mail for days after. Letters with gift cards that were sent that never arrive and mail that does is shoved and crumpled at times in a mailbox that has plenty of room. This has got to change, does the mail service workers not take pride in their jobs? If I didn't do my job, I wouldn't have one!

    Dec 11, 2020
  • anon

    It is not three different states but rather people who reported from 3 different routes. Since the high risk and actual COVID isolation folks started leaving in March 2020 around 3 of our 40 routes don't go out on the average day. Then came the news reports of dead baby chicks and medications for our veterans sitting and more routes did not go out as priority was giving to packages. For the first time in many years Christmas temporary employees have hit our station but the burden of delivering paper towels which are time consuming still has left no left over time for the 18, out of n authorized strength of 40 carriers to get everywhere with letters. So it is back to report at 5:30 AM to deliver packages at the crack of dawn and work until 9:00 PM until OSHA finds out or a tired letter carrier runs over a kid and we get shut down Of course UPS and FedEx can refuse business and subcontract for a letter carrier to make a delivery, the USPS can't

    Dec 15, 2020
  • anon

    We have been trying to locate our forwarder mail with the Summerfield, Florida post office for 2 weeks but nobody is answering our questions of where our mail is. Wen to the postal office twice and neither the post master or supervisor are in. Please help

    Dec 11, 2020
  • anon

    Mail is arles on time anymore. What is the problem. Packages sent 2-3 day shipping takes weeks. Packages noted to be in a my city distribution center 20-30 minutes away from my home take days to be delivered. If you want to stay in business, you have to do better. I can't support such poor service.

    Dec 10, 2020
  • anon

    I haven't received my Christmas card yet from my friend in San Angelo Texas and I live in Gainesville Georgia and it has been 4 days

    Dec 10, 2020
  • anon

    I believe my manager is taking my outgoing mail because the mail man has not come yet and my outgoing mail has been removed but others are still here.

    Dec 10, 2020
  • anon

    Hi, I mailed a letter to Stratford Career Institute in Vermont on December 3rd, from the blue mailbox outside of the Greenville Illinois post office (62246) but they say they haven't received it, it said "Route for immediate processing" on the front so Where is it?

    Dec 10, 2020
  • anon

    Someone needs to get their arms around what’s happening within your network. I can tell you right now there will be millions of people upset about deliveries and it’s not due to Covid or weather. Your distribution centers are cratered. Your 1,2 or 3 day packages should be measured in weeks.

    Dec 10, 2020
  • anon

    You guys suck....just saying! Deliver the mail on time!

    Dec 10, 2020
  • anon

    This is outrageous no mail for Dec.7,8,9.WHY?

    Dec 09, 2020
  • anon

    If your zip code is like mine it is because we have 18 healthy carriers left to service 40 routes. Even without the COVID online shopping and Christmas parcels it was impossible to get to every delivery point everyday. And due to the carriers contract, which has been ignored on the matter of maximum hours they can work thus breaking OSHA regulations on driver's rest, the union is holding the line on carriers not being forced off of their routes to work the vacant routes. So to avoid more press reports of dead baby chicks and medications for our veterans being delayed parcels move first and in some zones letters on vacant are rotated to twice a week

    Dec 10, 2020
  • anon

    When will my package be sent it was suppose to be overnight

    Dec 09, 2020
  • anon

    I have "Informed Delivery" for my PO Box in Newport Beach CA. On 11/24/20 I got a notification (and scanned copies) that several pieces of mail had been delivered. 2 of these items (letter envelopes) never arrived. I've checked everyday since then and have spoken with the Supervisor at the USPS Newport Beach multiple times. Nothing yet. I'm concerned as one piece of mail is a credit card. On 11/28/20 I was notified of 3 more pieces of mail - 1 of these never arrived. This has become more common over the past several months. Lack of scans, delayed mail delivery, & missing mail. WHAT'S HAPPENING ?????

    Dec 09, 2020

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