USPS Office of Inspector General

Comments (9)

• 

  RARC Host sb

  • reply

  This is a great idea for all retail products at the Post Office! The criterion for the rate structure is that it should be able to be communicated on a single sheet of paper. This can at least help people understand the different special services such as delivery confirmation or insurance that are available. What would be even more helpful would be an intelligent usage of Automated Postal Centers (APCs) like they have in the airports when you check in. The clerks are there to help for difficult transactions or questions.

  Oct 15, 2012

• 

  K

  • reply

  Seriously now? At this posting, 81% state that prices are not published in post office lobbies. I am aware that "all" prices are not posted. This would be impossible and too confusing. But are the 81% aware that the Postal Service actually pays Mystery Shoppers to ensure that these prices ARE posted? Then in the rare cases when they are not, or in the cases when the shopper says the prices are not posted and the local employees provide photos or other documentation, the managers are harrassed and disciplined on the word of a 30 second visit from a shopper whose identity is unknown and accusations are taken as the truth no matter what. Has this blog simply run out of questions to ask? misleading the public? or unaware of the programs AND POSTINGS already in place? This makes me question the reason of some of the previous questions.

  May 06, 2012

• 

  Sabri

  • reply

  It is nice to have the list of price in all post office so that people know the rates of services they offered

  May 04, 2012

• 

  Christine Rebbert

  • reply

  DEFINITELY DON'T bother putting it on the USPS.com website, because half the stuff on there is incorrect anyway! I just returned from my local post office (21075), for which the website says the last pick-up today is 1:45 p.m., only to find that it was in fact 12:45. I don't know why I should have been surprised; it's happened before that I've wasted gas and time going to mail something, based on such info on the website, and found that info was WRONG! And you guys wonder why you're losing money and customers...

  Apr 28, 2012

• 

  jrkakapastateradio

  • reply

  What! Let's design a new coloring book using Crayola 98. Please..... Why not simply post a sheet with the 20 most utilized postage rates? I dunno... Seems logical, as pointed out already. Why not concentrate your last couple of years efforts {before the so called "buyout"} on PPP's [Public Private Partnerships]. It's embarrassing to work at an organization where some 50% of the hanger-on compliment has one objective, get paid a bonus to retire. I hear it every day.... "I'm not going anywhere till they pay me to go." It reminds me a little of the golden parachute's which are included in top management structure's of the Wishire Index list of companies. How about climbing in an LLV, and deliver some of the standard mail which your studies claim, will support the revenue's necessary to "Save the Post Office". I have an idea. Instead of hauling the BBM/Recycle paper back to the GMF's, thus consuming valuable labor costs and efforts, have the community unemployed handle it.

  Apr 27, 2012

• 

  concerned

  • reply

  It is a nice idea to post prices in the PO lobby, but Notice 123, Price List, runs to 60 pages, so how do you decide which to post?

  Apr 23, 2012

• 

  Lisa Bowes

  • reply

  There is a document commonly referred to as the Ratefold, USPS Price List Notice 123, available at pe.usps.gov here http://pe.usps.com/text/dmm300/Notice123.htm in web format and printable PDF. If this information needs to be easily accessible at local Post Offices, it already exists. Maybe the solution is for customers to be able to request a copy and have it sent or printed out on demand, rather than incur the expense of printing and distributing them to every post office just in case someone wants a copy. There are far too many rates for a poster, that is for sure!

  Apr 23, 2012