You probably have heard a lot recently about the pandemic and other issues causing problems with mail delivery, with some people saying it takes weeks for packages and letters to arrive. Maybe you even experienced problems yourself. Maybe you’ve been getting your mail on time and wondering what all the complaints are about.

Did you ever wish you could get a better understanding of how the Postal Service is doing across the country? Well, now you can. We recently launched a new service performance webpage that includes an interactive map displaying quarterly data on the Postal Service’s service performance around the country.

You can filter the data by time period, geography, mail class, or service standard. Want to see on-time performance for presorted First-Class Mail that is supposed to be delivered in two days? You can. Maybe you’re interested in focusing on Marketing Mail in New York? You can filter the map to see that also.

We will continue to update this page quarterly as the Postal Service releases new data. The interactive map is not all the website features; it also functions as a one-stop-shop for all the OIG’s published and upcoming work on service performance. So, take a look and tell us what you think

Comments (258)

  • anon

    UPS or FedEx should propose buying the entire United States Postal Service, including all infrastructure. A UPS driver would deliver your mail. Customer service would undoubtedly improve, taxpayer expense would decrease and the private sector would add jobs. Finally, our privatized postal service could become profitable . . .or at least break-even and consumers would benefit on many levels. Imagine how good the service could become if postal service employees actually believed that they'd lose their jobs based on poor customer service or performance!

    Nov 11, 2021
  • anon

    You are delusional . The pay for carriers is $18 and some change. Do you realize that KFC is hiring new employees starting $18 hr ?? You do know that UPS pay more the USPS. I hope you do not live in a desolate area because you will be paying a surcharge in order to receive parcels. USPS is mandated to deliver to each and every house no matter where they live. That includes mountain areas in Montana and low populated areas of AZ. Do you remember a surcharge added to deliveries when gas was at $4.25 hr in 2008 ?? USPS could not change their prices during peak times like other delivery services do. Alot of brick and motor stores have closed. Mail order is now the norm. Do you think free delivery will still be around ?? USPS also accepts ALL parcels that are brought in to offices for mailing. Does UPS?? They do, but you will pay more $$ after they open up your unprotected items and add stuffing and tape so your parcel will not be squished. Your wish can happen right now. Why dont you use UPS and quit using USPS ?? Put your money where your mouth is. Pay for the service that you want.

    Nov 17, 2021
  • anon

    Sorry but you are wrong about them being mandated to deliver to every house no matter what. I live in an apartment complex and we got mail delivered 3 times in a month. That’s it just 3 times. I called over and over to complain. Turns out the driver just wasn’t coming here because he didn’t like all the walking. So he was scanning packages and marking them delivered and then just taking them back to the post office where they sat or were returned. I had someone contact me about a package that was returned to them as “undeliverable” despite the tracking showing it as delivered. As for paying for the service you want, I have done that and it makes no difference. UPS and FedEx for the most part don’t deliver residentially in my city. So even when you send something via UPS it gets handed off to the USPS for actual delivery. I ordered a package from overseas and paid $26 for shipping to have it send priority via UPS and to have tracking. It got to my city, UPS handed it off to the USPS, who promptly send it to a different city 11 hours away where it has been sitting in a facility for over 3 weeks now. And when I open a case they just close it and say that it’s “moving within the USPS and on its way to its destination”. The USPS is absolute garbage and needs to be done away with entirely

    Dec 18, 2021
  • anon

    So why don't you complain to UPS to stop handing off packages to USPS and deliver their own stuff....

    Feb 09, 2022
  • anon

    I sent a priority package and 6 days later placed a case because it had not even left the first facility. Frustration is the case worker just says it is what it is can take up to 30 days to send the package even after asking the agent to ensure i have a 2 day delivery. It says on my USPS slip - Priority Mail @ 2 days - so why would I just accept then 30 days when i know it is an urgent package. How do i know it is not lost at this point and not just delayed. The feedback I received with the attitude of it is what it is when I specifically asked for it to be delivered in 2 days because of its urgency - makes me so very disappinted in the USPS services!

    Nov 10, 2021
  • anon

    For 2 yrs and multiple complaints to many USPS people in different departments, they still won't fix their website so you can make changes to your mail forwarding order. I filed a temporary change of address order online back in July for which they charged me $1.00+ for and they are supposed to allow you to make changes to it as needed because no one can predict the future and know 6 months ahead of time what the exact date they will be returning home, however, every time I keep trying to make the change to my order from Nov to Oct, it keeps giving me an error notice that says "we are unable to modify your change-of-address at this time because it is still being processed. Please come back after 72 hours.". Well it's been months, well past 72 hours, so what's the problem that you can't fix this issue? When I call the local post office, I just get the run around telling me that I have to go in and fill out a different form in person to make the change, then it has to be sent to Virginia to be processed. Well that would take a week or more. In the meantime, my bills and checks are not showing up and bills go past due because of lack of delivery by USPS. So then I called the 800 customer service number for which I had to wait over an hour of my time for (time is money that I'm losing due to waiting on a mis-managed postal system that can't take calls in a timely manner and make you jump through a million hoops just to get to speak to a live person), and that rep tried accessing my order online as well and saw the same error message so she said she would send an email directly to the post office that's forwarding my mail and tell them to stop it and start normal delivery back up. However, this local post office still refuses to stop the temp mail forwarding and resume my normal delivery. I asked the rep to please pass on my complaint about the error message as this happened the previous year too. She said they already know of the problem, but it's still not fixed 2 yrs later. Ridiculous!! In the meantime, I have no idea what the local post office is even doing with my mail as they won't even tell me if they even got the email from customer service, and if they are still mail forwarding it, holding it, returning to sender or what. The USPS is so out of control and they are making people miserable and affecting people's lives drastically with incompetence, lack of cooperation and red tape bureaucracy. Someone needs to clean house and revamp the postal system with common sense procedures instead of being difficult to deal with!

    Nov 01, 2021
  • anon

    Why is it so hard to walk my packages to my covered front porch instead of leaving on a rock or wet leaves☹️☹️

    Oct 30, 2021
  • anon

    My package left Boston last week and has been sitting in Jersey City, NJ for a week! Several customer service reps told me a different story about it! Why freaking lie? The Postal Service in my opinion has become a complete joke and the most unreliable form of all the shipping services out there! It's about time to do something about it! What ever happened to pride in a job well done?

    Oct 29, 2021
  • anon

    I've had one to many packages say they have been delivered and they are not being delivered. I'm getting a Camara installed to show how much the USPS mail person lies when they say they left it on my door step. Most of the time they refuse to deliver and have me come to the post office which is all the way across town I get there and they don't have my packages. I really think they are being scanned and the mail person is stealing our packages.

    Oct 28, 2021
  • anon

    It took TWELVE DAYS for a freaking card to go from NY to VA. On top of that, it arrived looking like it had gone through the wringer and was completed smashed and folded. Get it together you imbeciles.

    Oct 28, 2021
  • anon

    I find the tracking information nearly useless, first class packages, even small ones never seem to arrive on time, and tracking often shows the packages to spend more than two days in a postal facility. I recently had one package bounce around more or less local distribution centers, first one, then another and back to the original and I still do not have the package. I try to avoid USPS service, when once it was reliable and reasonable, it is now a joke. No one seems to know or care about what they are doing. I see probably half a dozen different mail carriers serving my neighborhood, when we used to have one, who seemed to know the route and the people in it to keep mail going to the right addresses. Now, mail is mis -routed all the time. The post office, as a service, seems to be drifting further and further behind in its usefulness.

    Oct 27, 2021
  • anon

    Mail is not in yet to Hollywood from nc over 10 days sham on postal service we are in u s a sham on all postel no excuses please??????

    Oct 25, 2021
  • anon

    Over the past 3 months, we have had more of our first-class mailings go missing than in the previous 10 years combined. We started using stamps.com to mail our fabric samples by first class mail, so that bar codes would be printed and hopefully speed up delivery. We now have had to mail out replacement samples at least once a week because our customers never receive their first ones. We depend on people getting their samples in a timely manner so that they can make a decision on purchasing. It reflects badly on us when they have to ask twice and I am sure we have lost sales because of this. What is going on? Is there something amiss with stamps.com (they say no)? Are USPS machines not reading the bar codes correctly? Should I go back to addressing by hand? I'm at my wits end. Thanks, Diane

    Oct 18, 2021
  • anon

    USPS delivered a box whose top had been broken so the label was ripped, and the bottom cut open, but then refolded/tucked so it would hold the contents. There was a handbag shipped in the box, with 2 small packets tucked in the handbag at the time it was shipped. the small packets were in the box but the handbag had been stolen. i waited in 3 different post office lines over 3 hours to get some resolution and was sent from one office to the other, only to be told it was the senders fault because it wasn't "packaged' properly. whether it was packaged proprly or not does not give the USPS to steal the contents of a box!!!! was finally told to file a claim on USPS.com. Really upset about this theft - its not ok that USPS be allowed to steal with no repercussions. There needs to be an investigation because if this person stole once, they're stealing again and again.

    Oct 15, 2021
  • anon

    Yes, I order my breathing meds through a Canadian pharmacy that directs it to the overseas manufacturers. The recent shipment received at end of September was so mangled I contacted Canada who confirmed that the shipment was in perfect condition when it left Singapore. The damage was caused after the carton reached the United States airport to be transfered to USPS for delivery. It’s bad enough that USPS takes an unusually extended delivery time on everything but the condition of this carton was the worst I have ever received one of my medication refills. I am so fed up with USPS but I know this is widespread here in the U. S. This is not acceptable!

    Oct 14, 2021
  • anon

    unless that pharmacy can verify that the package was intact when it was loaded onto the aircraft or ship that brought it over, they can't "confirm" that the package was intact when it left Singapore.

    Oct 19, 2021
  • anon

    Looks like delivery the package is an option for you. I lost 2, several go-to out of the map for weeks. You don't treat each parcell as a contract that need to be fulfilled you just work on big numbers and if some got lost who cares.... you have so many customers that you don't need all of them happy. start paying for your errors...tou are not making a favour. You are a shame and your justifications make the thing even worse. Start working as is supposed to be...so as simple.

    Oct 01, 2021
  • anon

    Where should I start with so many unfortunate choices? Hmmm...the rest of us can't fail so miserably at our jobs, blame covid (here's your related comment per the request in red:), and continue getting paid. Hey, here's a good one..."delivery attempted"... in my case, it's a lie. Every time I receive such a message in lieu of my package(s) is literally a lie. I know. I can prove it. I call appropriate numbers and I inform & complain. I write emails...blah, blah, blah....inform/complain. I get the cheap excuse/form letter saying the issue has been remedied. My own small town post mistress (95684) with her puffed up willingness to abuse the power she wields is complained about often...she has followed me outside to my vehicle screaming and thrown my mail through a passenger window hitting my mouth with my mail...I inform/complain to superiors and what happens a few months ago? She (my abuser)[] calls MY HOME (I can prove this) even though no longer the post mistress and leaves no voicemail. I did not solicit a call from her nor my local post office. In my continued wasted efforts to simply get the things belonging to me, I again attempt requesting redelivery - your website insists my email address is "invalid" and now I suppose I will NEVER get my things. I cannot call like a normal person because I fear more attacks...Even if only verbal the next time. The icing on my cake is they will keep my items WAY PAST the date they originally claimed they would return them....up to two months historically! And this successfully ties up my money preventing me from a timely refund until their mood changes/they grow bored/find another victim/whoever is inspiring this treatment of my things has also provided me company...read the reviews, I am not alone. In the past few weeks alone, 12+ items never reached me after I paid for them. Even the lady from the Office of the Inspector General said there was nothing she could do about the postmistress striking me angrily with my own mail. And yes, she said this AFTER I informed her of the physical attack on me and the oddity of that same abusive person calling my home from her HOME PHONE NUMBER occured and I pointed out the obvious PRIVACY BREACH within that tiny post office where only a few people work....I was told nothing could be done. I get no packages. I get no redelivery. I get no apology. I get no recourse. I simply lose. I have lived in this town for 17 years....and I once received large, heavy packages delivered to my home....incidentally, the same location now occasionally claimed to not be a safe place to leave my things. Or was it my "mail box is too small"? Actually the majority of excuses are not excuses....they are blatant lies claiming "delivery was attempted". They know I live across the street from my mailbox as I have offered this information in a clear, ongoing manner, they have successfully delivered to me multiple times in the past and less than 1 year ago. But now? Who really knows why this is happening or who can change it? I have tapped every resource I have found to assist me in getting my things delivered. Still-no progress. By the way, in the past when I requested redelivery this website never rejected my email address with its current claim of absent validity. It's definitely a conundrum (at best.)

    Sep 26, 2021
  • anon

    I completely agree with all you said. I too have made many legitimate complaints over the years for many problems with the system and mail carrier mistakes and it always falls on deaf ears. I might as well be dealing with one of those out of country customer service reps from other companies that just give you lip service and nothing ever gets done. Problem is this is our gov runs the USPS and there is NO accountability. We can't even sue them because the gov protects itself from it so they basically give themselves a permission slip to abuse the public. When I've complained in the past about legitimate problems with the postal service, I get nasty notes in my mailbox from the carrier complaining about the height of my mailbox or deep ruts in front of my box (caused by them peeling out), or my mail suddenly gets returned to sender or mail box left open for people to steal my mail, or deliver my mail when it's on hold, or delivery suddenly stops for weeks and no one knows where my mail is going to which I suspect is just getting tossing it their trash. Isn't it illegal for them to retaliate on the public when they are "tampering" with people's mail? Anyone else in the general public would be prosecuted for tampering with mail. If we can't sue the USPS, why can't we sue the individual employed by the USPS for tampering with our mail or assaulting us by throwing mail at our face? That person should have been fired. There should be a "standard" of behavior within the USPS that should be upheld and if they break it, then they should be fired. Customers have legitimate complaints that should be heard and DEALT with properly, not retaliate against the customers! They basically are holding our mail hostage to retaliate!!

    Nov 01, 2021
  • anon

    I agree Kk!! Without a doubt all of my complaints have fallen on deaf ears. Frankly, I am beyond disgusted with the lack of appropriate response, these people who grossly fail their commitment to USPS 665 should be immediately removed. It doesn’t require a high I.Q. to see that when an individual (such as a postmistress) is willing to abuse their power and cause a customer deliberate harm…and NO action is taken against them for customer complaints…it serves only to empower the abuser. Duh. We’re talking basic 5th grade playground politics here. At this point, I also hold OIG partially responsible for the ongoing harassment I am forced to live with. People like these abusers and do-nothings make me feel ashamed as an American citizen. I will never again assume USPS possesses or values real integrity.

    Nov 22, 2021
  • anon

    Organize a sting with people in your community. Order something very large from wherever and track it down to its delivery day. There is a 99% chance your carrier refuses to even load it into their vehicle so they’ll write the tracking number down, wait until they are remotely near your dress, feed the tracking number into their scanner, and scan as ………… anything but delivered. Point is, customers are a joke to this company. I am fortunate in that my carrier is dead honest with me regarding all of the shenanigans that takes place at local Chicago post office. They average one $80k a year supervisor for every 5 to 7 employees in the city of Chicago. They need to go private and give up a few days of garbage mail delivery in order to deliver packages the right way like every other company

    Oct 20, 2021
  • anon

    Station at Crenshaw 90008 does not pick up even when scheduled. They lose packages that arrive at the PO Box and are marked as “ready for pickup” and 1 out of 3 times, they don’t even attend you at the pickup window. Please change this.

    Sep 24, 2021
  • anon

    On a good day the Los Angeles district can man just over half of its routes. The service is trying to hire if you are interested. Any problem from no supervisor reporting for early morning duty who has the codes to open up the computer and print out the emails alerting the carrier that he has a pick up. To lack of carriers to prepare a vacant route thus that mail with the email alert is left in the station pending someone to prep it. will stop someone even knowing that their is a pick up out there. If a carrier is actually delivering that route with a pick up on the scheduled day, vacant routes due to broken bones, retirements and COVID family leave as dictated by federal law will see a remaining healthy carrier on his 8th to 12th working hours on any given day rotate to half of it every 3 days or so. No matter what you do or who is the boss it is physically impossible for 20 carriers to service 40 routes. At 30 routes you run out of man hours. Delivering parcels, because of the medications for our veterans and the dead baby chicks from the 2020 newscast get priority.

    Oct 02, 2021
  • anon

    Our courier won't even deliver packages anymore. They just leave a slip that says no Redelivery and require you to go to the Post Office to pick it up. We even have parcel lockers in our complex and they won't use those anymore. Thinking about going to get a box at the UPS Store. I stopped ordering everything online that ships with USPS.

    Sep 24, 2021
  • anon

    Haha. At least you can go pick yours up. I haven't received mail in over a month. I've gone to the post office twice a week every week and they don't know where mine is.

    Sep 26, 2021
  • anon

    I don't need another app, I need my mail delivered.

    Sep 21, 2021
  • anon

    I appreciate that USPS is in difficult circumstances re Covid - but so is Australia Post. The difference is that USPS has no sensible mechanism to provide feedback, other than the laughable suggestion that you file a complaint by email. I have done so on several recent occasions - at best, a form letter response. At worst, no response at all. Here's an example: We sent a small parcel from Atlanta to Canada. It spent two weeks in Miami, then two weeks in Jacksonville... then was returned to Atlanta. The official response: "There was no issue, try re-sending the parcel". No apology, no refund, no explanation. That may be acceptable in the USA as an adequate response. In Australia, that would merit a flogging. Appalling.

    Sep 17, 2021
  • anon

    Hello Peter, Thank you for your comment. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Sep 21, 2021
  • anon

    With respect, this response is just another form letter. I have no confidence that contacting the PSCAO will be anything other than a waste of my time: I will receive another form letter, this time with some form of apology relating to Covid. I may even get 'escalated'. Will I ever find out what happened for a month while the package toured Florida? No. Will USPS have the decency to refund the cost? Probably not. Will I get an answer (or any action) regarding another parcel that was accepted by the College Park Post Office in Atlanta on Sept 2nd... and is still sitting there, no closer to its destination in Nashville (250 miles away), as of 22nd of Sept. ? I presume everyone is doing their best, in trying circumstances... but that's not good enough. You're charging for a service, but seem incapable of performing it - and worse, have no effective remediation process when it all goes wrong. Please provide a telephone number so I can speak to a human being.

    Sep 22, 2021
  • anon

    Recently, I seem to be getting all my mail, some from weeks ago, all in 1 day. Very frustrating. Why can't I get my mail daily as it comes in?

    Sep 14, 2021
  • anon

    Very surprised and disappointed to see first class mail taking over 3 weeks to get from Michigan to West Tennessee. I received mail in Afghanistan in one week, so this is terrible! I ordered my first Amazon package to be delivered to the Tennessee house and was horrified to see that it was handed off to the USPS for final delivery. Of course, the package is late …

    Sep 08, 2021
  • anon

    MY MAIL (PACKAGES) FOR MY BUSINESS keeps getting LOST and packages are not being scanned from facility to facility like they aw re supposed to be so I get Notifications on my phone.. Employees are VERY RUDE when I call the call center. When I report things NOONE EVER CALLS ME BACK!!. They also deliver some if my packages to wrong houses and streets when I report it the Mail Supervisor in my area is VERY RUDE and cuts me off and acts like I am wasting her time like my call is not important to her!!.. Things (NEED FIXED ASAP!!!!) before I take my BUSINESS ELSEWHERE!!ANSD TELL FAMILY AND FRIENDS TO ALSO!!.. I'd like a call back If possible. I will send my cell number over to you guys so we can talk voice to voice when you lot email me about these issues..

    Sep 06, 2021
  • anon

    Why are we paying the SAME price for 2-3 Priority Mail, when it now takes 7-10 days? Why does the USPS even have a tracking system at all? It's always wrong and utterly useless. They sent me two texts on Thursday telling me that my package was on time and would arrive on Friday. On Friday morning, I checked, and all it said was that it was running late, but still would arrive, eventually. No location, no updated ETA. NOTHING. So, my Priority Mail package that should have arrived Wednesday or Thursday won't arrive until AFTER the Monday holiday. Most likely next THURSDAY (based on the last 12 times I have been screwed) That's TEN days for a package that was supposed to arrive 1-3 days, according to their advertising and the price I paid.

    Sep 04, 2021
  • anon

    I live in Fayetteville, NC and I am no longer receiving my mail. I see the worker at our boxes daily. Sometimes twice a day on weekends. However over the past 2 weeks I have not received ANY mail. Which is unusual considering my contract company is located out of state and sends packets quite often. I dont even get the coupon flyers or any other junk mail anymore. What gives?! Im tempted to talk to the postal worker. I can't miss important items from my employer. Especially since we are all on an alternating work from home or from our government offices.

    Sep 02, 2021
  • anon

    I’m lost at this point. 9 months ago my wife and I move prior to this we never have had problems with usps. We moved to Texas for 3 months cause of work then came back to California 95129. We did change of address both times and made sure to update our addresses with our banks and etc. well since moving back 9 months ago we dont receive mail . Especially my wife . Even though we have updates out addresses with our bank and etc she doesn’t receive mail . 3 time in March requested a new debt card never was delivered. Only one time it was showed scanned on the informed delivery but it never showed . We thought maybe someone was stealing our mail from our gated community/ locked mail box but that wasn’t the case. We had the lock changed and still no fix . So we went to the local post office they said nothing we can do said to leave . I called the usps hotline was told nothing we can do . So now 9 months since our move we are not receiving mail . We even tried a hold mail at the post office and they told us nothing was being delivered there . So where is it going ? Our bank and other places we receive mail from all told us there are not getting the mail sent back to them . So where is it going ? I need someone to get ahold of me . every complaint / requested I have submitted has gone un answered . I am in contacts with retaining a lawyer help me with the matter . Please I am lost .

    Sep 02, 2021
  • anon

    I do not know what is going on with my postal office locally but they are not delivering my mail in a timely fashion and much of it never comes. I have several subscriptions to magazines that never get to me and other mail I always received regularly. I am not even getting any flyers or junk mail either. I used to receive at least five pieces of mail a day. Then what mail I do get if often damaged or soaking wet on rainy days. Some days we also don't get our mail until after 9pm. Is this because I complained before about this that it's getting worse and not better? I do know the regular mail person takes all kinds of "gifts" from people for special delivery into their homes for packages while those who can't afford to gift don't get the same service. I am sick of it.

    Sep 01, 2021
  • anon

    On regular basis 21043 USPS does not deliver sensitive financial documents. We had cases when our mail was delivered to neighbors and mail from far away properties delivered to our mail box. I am pretty sure some strangers already know all our financial background NO thanks to USPS. We are not like millenials and don't live with our faces glued to the phones, trying to stay off the internet when we can, so we rely on paper delivery. I guess everyone in the country just has to dump USPS service at the first opportunity, because this USPS is not working for us, but for some crooks who are given our PII and financial info on the silver plate. What a shame that all of this has turned into!

    Aug 30, 2021
  • anon

    Hello md_ec, Thank you for your comment. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Aug 31, 2021
  • anon

    I am quite unhappy with the postal service where I live. Immensely saddened by the delay, loss and constant misdelivery of mail. My credit card has been stolen. Drivers license “lost” till I told a neighbor and then it miraculously appeared next day as with a lot of time sensitive mail. The postman has been changed from that incident. It has started again. Some how the unstamped mail dated letters end up getting to me 3 weeks late! One thing I have noticed for certain is that informed delivery mails are not constant! The time received varies through out the day and on calling it in I was informed that “ no one knows where it’s scanned”! This was not the case 3-4 months ago informed delivery mails reached the mail box at 8:30 am no later than 9:00 am. Now it’s as late as 3:00 pm. I have reason to believe that some how mail has been tampered with by neighbors in cohorts with a postal employee (sad to say). Mail seems to be reopened n sealed. Medicines are always delivered to the wrong address! Please I am tired of complaint and hitting a brick wall with every one pointing a finger at every one else. Please feel free to contact me - also if you look into my account you shall see the numerous complaints filed. Thank you A

    Aug 30, 2021
  • anon

    USPS has become one of it not the most incompetent parcel delivery service in USA. They try to use covid as an excuse but their service has been terrible for the last 3-4 years. Local employees do a fine job, however sorting facilities have become trash. I suspect the issue is that all of the older workers have retired/been replaced by the younger generation & the younger generation is incapable of doing a competent job.

    Aug 30, 2021
  • anon

    AMEN!!. MILLENNIALS are so lazy and USPS HAS NO STANDARDS ANYMORE WHEN HIRING!!.. THEY "USE" to in the 90s.. SHAME how they have GOTTEN WORSE RATHER THAN BETTER!!..

    Sep 06, 2021
  • anon

    I absolutely agree with you. 12 years and no issues till we got a younger girl. She won’t deliver anything that requires her to drive in the driveway or walk to our porch to leave it. She is real good at writing those orange slips and placing them in the mailbox. She should win a participation trophy for that.

    Sep 01, 2021
  • anon

    Today, Aug 16, 2021, my cousin in Port Chester New York received a card returned in the mail that she had sent to me on February 9, 2021. I live in Connecticut and the envelope was addressed correctly, including the zip-code +4. She took a photo of the envelope-it was marked ANK-Attempted Not Known. That is so false, I have lived at this address continually since 1985. it is a small town. In recent months my magazine subscriptions have gone missing, there are times when I don't get any mail for days, then it gets delivered in a clump. Sometimes my cameras do not show the truck go by at all. The mail used to be delivered regularly at about 12:30, now it is anytime from 12:00 to 6:00pm. I can understand changes in delivery times depending on weather and volume, but to not be recognized as a valid person with a valid address is disturbing. I have checked my address with the USPS checking system, it says the address is good, so why is my mail going missing or being returned to sender?

    Aug 16, 2021
  • anon

    Hello Kathleen, Thank you for your comment. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Aug 31, 2021
  • anon

    I live in Bigfork Montana and this is happening daily for me.. I send packages daily via usps and I pay for 2 day 3 day priority and the packages don't arrive for 7-10 days.. I have been told I can't recieve a refund unless they loose the package. Regular envelope mail has been taking 2 weeks to get to another county.. literally 40 miles away.... I feel like I am basically being robbed.. they are collecting the money for a two day or 3 day shipping but not delivering it in the expected time frame that it should be with that paid postage.

    Aug 13, 2021
  • anon

    I have received packages delivered to my door for Twenty years until this year. I’m being treated like a new address, they will not deliver my packages and I have to drive 30 miles round trip for packages. I’m paying for delivery of these packages but having to go get them at the post office. Can I get part of the package cost refund?

    Aug 10, 2021
  • anon

    I experience the same problem and am at a loss of what to do! What's really annoying is when you think you're paying for UPS and it turns out to be SurePost....always ends up at post office. After 25 years of no issues with package deliveries, the new driver can not back out of my drive and will not leave packages that do not fit into standard mailbox (NOTE: UPS, Fed-Ex and fill in USPS driver have no issues leaving packages at gate). I spoke with the local supervisor and she suggested I leave the gate open so driver can turn around since for some reason the drive is now too long to back out (again even UPS, Fed-Ex and fill in USPS driver have no issues). Opening the gate is not as easy as sounds since I have several dogs that need to be secured. The package slips all indicate 'no-turnaround' but they are officially filed as 'no secure location'. The latest package I scheduled a redelivery, received confirmation and opened the gate and still NO PACKAGE. Two days later I got an email indicating it had been delivered to front door/porch? When I filed a missing package claim this is the response I received from the supervisor: "The parcel in question is still at the Harriman Post Office. The parcel was accidentally scanned when setting up a new scanner. The redeliver request can not be followed as there is no safe turnaround at your gate. The parcel will be available here at the post office for your pick up." SOMEONE PLEASE HELP?

    Aug 12, 2021
  • anon

    This is the third time in a month that the usps has “attempted “ to deliver my package. All times of which no one ever showed up. We have a camera, so why are they lying. They can deliver bills with no issue but gods forbid I get my car parts. USPS really is slacking.

    Aug 09, 2021
  • anon

    There are 3 normal reasons for false "stop the clock" scans. Normally the station ran out of carrier man hours, everyone worked the limit of 12 hours that day and pieces still could not be gotten to. Next the piece is too heavy for the carrier on the route. Management can try to say you should be able to lift it if you want to work here but it is still to heavy and the carrier can make a safety claim. The least likely but also happens is that the piece is too long and just doesn't fit the standard postal vehicle and the drivers of vehicles with longer cargo bays have run out of potential work hours before they could detour to deliver outsized pieces. In each case the path of least resistance from the next level of management is to stop the clock with a false attempted scan.

    Aug 10, 2021
  • anon

    USPS is trash!!!!!!!!!!!

    Jul 29, 2021

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