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Pushing the Envelope Blog

Shedding a Light on USPS Service Performance

Date: 06/14/21 | Category: Delivery & Collection

You probably have heard a lot recently about the pandemic and other issues causing problems with mail delivery, with some people saying it takes weeks for packages and letters to arrive. Maybe you even experienced problems yourself. Maybe you’ve been getting your mail on time and wondering what all the complaints are about.

Did you ever wish you could get a better understanding of how the Postal Service is doing across the country? Well, now you can. We recently launched a new service performance webpage that includes an interactive map displaying quarterly data on the Postal Service’s service performance around the country.

You can filter the data by time period, geography, mail class, or service standard. Want to see on-time performance for presorted First-Class Mail that is supposed to be delivered in two days? You can. Maybe you’re interested in focusing on Marketing Mail in New York? You can filter the map to see that also.

We will continue to update this page quarterly as the Postal Service releases new data. The interactive map is not all the website features; it also functions as a one-stop-shop for all the OIG’s published and upcoming work on service performance. So, take a look and tell us what you think

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Your Name
Anonymous
Apr 13, 2022
Your Comment
Worst service ever. My first class package from TX arrived in Jacksonville to be delivered 4 days later, on 4/8. It then left for some other place in FL, near Tampa, then came back to JAX and then went to SD. Today is 4/13 and it is back in the JAX distribution center, fresh off the plane from Sioux Falls, SD. At best, I will have it a week late, unless they decide it needs to see another city/state. USPS used to be reliable, but not anymore. The fact we own it makes this even more frustrating. And good luck getting any help from the USPS.
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John Nieradka
Apr 12, 2022
Your Comment
Whatever happened to the US Postal service? Wasn’t Louis (Mr. Logistics Expert) DeJoy appointed by Trump to streamline and make the Postal Service more efficient. As a small business owner whom depends on the Postal Service to deliver my mail in a timely manner, why is it that mail from Philadelphia, Pennsylvania to Morristown, NJ being constantly lost???? I know that some will opine that our monetary transactions should be electronic yet some customers do not offer nor want to participate when there are associated fees. Why is DeJoy and the Philadelphia Post Master as incompetent as they seem, it’s time to fire these civil servants as the threaten my Company’ s lifeline in managing our cash flow. In addition it is absurd that you cannot talk to anyone to resolve these issues. Logistic Expert My…..
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Anonymous
Apr 11, 2022
Your Comment
The best is when your carrier decides to leave a "sorry we missed you" slip in your apartment building mailbox for a signature package, when every other carrier just comes up and knocks on your door. What am I supposed to do? Camp out in a tent by the mailboxes until the carrier shows up?

USPS's customer service is a joke (i have been on hold for 5 hours now waiting for a representative). The post office could be completely shut down and absolutely nothing of value would be lost.
Your Name
Tim Massey
Apr 10, 2022
Your Comment
Parcel delivery is horrid. I try to track packages and the will be marked as "delivered" and show up 1 to 3 days later. I had a package that was marked as delivered and never received it. The last joke was a package that shipped from Iowa to my address in Jacksonville Florida. It made it to Tallahassee Fl and was sent back to Iowa. 10 days later than the scheduled delivery of April 1 and I still haven't seen the package. i would estimate that 40% - 50% of my packages experience some type of delivery issue. I am to the point that I now request another delivery service other than USPS.
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Ben
Apr 8, 2022
Your Comment
USPS is absolutely an incompetent and a corrupt entity. AVOID USING THEIR SERVICES! I am waiting for a package to arrive for over 8 weeks now and I called three times and provided my tracking number but they can not find it and suggested I should contact the sender to make an inquiry. That clearly shows they don't have a tracking system and and they don't' care. This would not happen with FedEx or UPS.
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Lynne Logan
Apr 6, 2022
Your Comment
I completely understand the frustration when items aren't delivered. However, when I've contacted the Post Office, there's usually a totally different reason for "attempted delivery, access was blocked" or whatever the actual verbiage is. I'm a small business owner. I sell my artwork on Etsy, Ebay and Amazon, and the last time a customer of mine received the same info on the tracking (that access was blocked), the postal worker who replied to my email said that it had snowed 4 inches in Georgia and the driver had an accident. He took his mail back to the Post Office and the remaining mail was delivered by someone else the next day because the regular carrier was injured in the accident. However, most of the time I agree with everyone else. They just didn't bother to deliver x - number of packages because they just didn't bother and didn't want to work overtime or whatever. I also had a situation where the tracking said access was blocked and to pick up the package at the Post Office. Unfortunately, it WASN'T at the Post Office. Someone had given my package to the wrong carrier twice - TWO DIFFERENT carriers who didn't deliver to my street and the 2nd carrier hadn't brought the package back to the Post Office yet. So, they called me when he finally returned to the Post Office and I went back to the Post Office to pick it up and unfortunately this happens ALL THE TIME. So, if the tracking says "delivery attempted" for whatever reason, email the Post Office. They've been really good to get back to let me know what happened but sometimes they simply don't know what happened, which is why they might say - maybe your mailbox was full. I love that one. The last time I received that same answer, it was a canvas that was 20" x 30", which obviously wouldn't fit in my mailbox!
Your Name
Clayton
Apr 6, 2022
Your Comment
Imagine wasting 8 or 9 billion dollars a year and you still can't deliver packages correctly. You can't get or steal a tracking system that works. Almost all packages I track are just "in transit" with no updates for over 3 days. Great work guys, just as inept as any other government funded group. Maybe bring back more air travel for mail and packages, you can pick up the pace, grandpa. Leach of a system.
Your Name
Blake
Apr 4, 2022
Your Comment
What can I say about the USPS that everyone hasn’t already. They are totally worthless. They deliver more packages to me virtually destroyed than not. The last few I had to go pick up at the post office because they required a signature and I was at work. Both times the worker handed me a box that had been mangled and split open with the contents visible inside. Both times she handed them to me with a smile and absolutely no regard to the condition of the package. I have video after video of mailmen throwing my packages up onto my porch, most of the time resulting in damage to the contents. If they don’t throw them at my front door, they leave them at the top of the stairs (6 steps) often to soak all day in the rain. I live outside of Seattle:.. it rains here a lot… you would think they would know this. I have had package after package ruined because of this. This week… tracking indicated a small package delivered “in or at “ my mailbox. No package to be found. I am sick beyond my ability to describe of this. I plead with sellers not to use the USPS… or fedex for that matter… I beg them to use ups or DHL for that matter. The website is a joke and is probably operating exactly the way it is designed… to lead you around in circles with absolutely no possible resolution. I guess I give up. They win. Apparently they can do anything they want. I have just stopped doing business with anyone that uses them as their carrier. I’ll be amazed if this post even goes through
  
Your Name
Mr. Perez
Apr 26, 2022
Your Comment
I agree 100%! We are in South Florida and continue to be referred to our local Consumer Affairs office which is a joke. All they do is give us the runaround and provide no assistance. 7 years of the same delivery issues. We have an established history of mail tampering and mishandling, misdelivery, and scanning issues, which have all been reported to the OIG. Our post office should have been audited years ago. No accountability, no improvement.

In reply to by Anonymous (not verified)

Your Name
Tim Mynatt
Apr 4, 2022
Your Comment
I don't trust USPS to deliver anything of value. I go out of my way to NOT send anything via USPS because of the total failure over the last few years. I've started writing MISDELIVERED in big red ink on everything that arrives into my mailbox that doesn't belong to me. At least if it actually ever DOES get delivered then the recipients will know it's been in other mailboxes before it actually arrives into theirs.

When I ask my mail delivery person about missing mail or mail in my box that doesn't belong to me - he's absolutely 100% not responsible (according to him) because all he does is what they tell him to do.

I videoed my carrier from my window as he HIT my mailbox and then attempted to wrestle with the mailbox door to jam it back in place. I met him on the sidewalk as he came back down my road, and I stopped him and confronted him...he wasn't even going to admit to what he had just done until I told him I had it all on video.

Where do they get these morons????

FAILURE!!!
Your Name
MM
Apr 2, 2022
Your Comment
USPS lost a package in April 2021, then the replacement that was sent out a couple of months later, they also lost that too!!! Fast forward to March 2022 and a package that was being sent to me, they left a notification in my mail box, the day before the final day I have to pick it up from my local post office, Went to the post office and they stil l cannot find it, if I did that same junk in my job, I would be fired. What a joke!! Cannot trust them neither to make sure that mailing your bills will arrive in time, when you send them out, almost as fast as they get delivered by USPS, you can be damn straight they will deliver a blasted bill but outside of that, useless
  
Your Name
OIG Moderator
Apr 22, 2022
Your Comment
Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with lost mail. You can file a claim with the Postal Service at https://www.usps.com/help/welcome.htm

In reply to by Anonymous (not verified)

Your Name
GL Fournerat
Mar 31, 2022
Your Comment
After reading many of the Comments listed here, I want to add that certain USPS employees are not only failing to deliver the mail in a professional manner, e.g. not destroying our mail in the process of delivering it, but are also not keeping posted Post Office hours. In one instance, I was permitted into the Post Office, but nobody was working the counter (in fact, you could not get to the counter due to a metal door/barricade), 30 minutes prior to the posted closing time. It is for this reason that I will be contacting my Legislator to see what can be done to get the USPS system to more closely regulate itself and prevent the abuses mentioned in this blog.

Your Name
Ishmael Shelton
Mar 31, 2022
Your Comment
Is there anybody that actually monitors letter carriers and local post office performance? The carrier shows up in my neighborhood, on average about 4 days a week. The local post office always uses the shortage of manpower excuse. I get notifications that a package is out for delivery and it may be three or more days before it arrives. The USPS constantly lies about attempted deliveries to cover for the days that there is no service. The animal on premise is one of their favorites, even when there isn't one. The postal service died years ago. It's time to stop getting welfare checks and be put to rest. If SPACEX can deliver to space, it can deliver to my house.
Your Name
Michael Brinkman
Mar 30, 2022
Your Comment
Total system failure! One mail delivery a week of some of my mail is the best service I receive these days.
Your Name
alex schettini
Mar 26, 2022
Your Comment
my package is a month late. it keeps arriving and departing fron philadelphia network distribution center over and over and over and over, occasionally leaving the state for such scenic locales like billings montana and great falls montana, which it's done twice. it departed again three days ago. i'm going to guess IT'S HEADING FOR MONTANA AGAIN. probably in a saddle bag travelling via the pony express.
Your Name
Matt Deeter
Mar 21, 2022
Your Comment
I sent an envelope from Langhorne, PA post office on 3/11/22 to a residence in Glenside, PA which is a 30 min drive on the PA Tpke. I included tracking because of the terrible USPS service in the last 2 years. The envelope went from Langhorne to Teterboro, NJ Distribution center, to Branchville, NJ, back to Teterboro, to Philadelphia and 9 days after mailing it still has not been delivered. What are we paying for these days???
Your Name
VICTOR BASTARRACHEA ALVAREZ
Mar 18, 2022
Your Comment
USPS scores lower on customer satisfaction,overall, were less satisfied with service compared to the previous year. service is at the worst I have ever seen
Your Name
Jennifer Hallinan
Mar 17, 2022
Your Comment
It’s just finally time to call a dinosaur a dinosaur! Defund they USPS and let’s call it a day already! They are at their ALL time worst! I for one will continue to do everything I can online or in person!
Your Name
Pendergraph James
Mar 17, 2022
Your Comment
I don’t know what’s happened to the USPS but scheduled delivery, tracking, and customer service is gone. I recently was expecting an important package and I couldn’t find where it was because tracking was so poor. I tried to speak with a postal employee and she was rude,hateful, and condescending. There needs to be management changes to get the postal service back in line.
Your Name
Jennifer Faubion
Mar 16, 2022
Your Comment
The usps service is at the worst I have ever seen in my 66 years. Orders take forever to arrive. Tracking is absolutely useless anymore. Packages go right past my state to other states and linger forever. Calling doesn't even help anymore. This is so frustrating as there is no other way to get mail delivered. Why can't something be done about this?
Your Name
Sergio Ortega
Mar 15, 2022
Your Comment
Every one complaints but at the end of the day you just return to the same Abuse at the USPS because they are cheaper than competitors. So!!!. Blah! Blah! Blah!. If you are Fed up with the Crappy service Just stop Giving them your Business. And remember if you do not care if the package arrives or gets destroyed go to the United States Postal Services.
Your Name
Kevin
Mar 10, 2022
Your Comment
Why would a package from Georgia to NW TN be routed to Memphis, then to Jacksonville Florida, and back to Tennessee? This kind of thing happens a lot. When tracking a package I'm always discouraged when I see it is going to the Memphis distribution center.
Your Name
BigAl
Mar 8, 2022
Your Comment
The biggest problem is the lack of accountability and support. The mail is somewhere. This packages being marked as delivered and showing up days later is a issue but packing never showing up is another. My package was supposed to be delivered Feb 27. Mar 2nd I filed a missing claim. March 8th, my missing claim is still just listed as a missing claim. No update on if they're actually looking for it. I'm guessing not. No tracking information available. Nothing else I can do put wait until the end of time. lol. I've gotten a live person on the phone before, maybe a year ago, may have even been before the lockdown. Either way, it seems impossible now. The other issue definitely seems to be with these Budget or UPS rental trucks intercepting the mail.
It's time for someone new to step in. Who's managing the USPS has failed.
  
Your Name
Victoria J Loftin
Mar 19, 2022
Your Comment
3,19,22--My situation is almost identical to yours: 4 international packages, sent 1,3,22 and only 1 has arrived around 2,3. I thought it was ridiculous to pay for Priority Express Mail. The shipper is not in a Pandemic-ridden country; so that excuse doesn't work. I agree that there is no ACCOUNTABILITY; neither is there a reason for USPS to do things differently. I thought of USPS as a national institution for most of my life. I cannot imagine how the country will go forward without dependable mail service. I agree that we need someone new to step in--does anyone in government think USPS should be dependable with appropriate Customer Service.

In reply to by Anonymous (not verified)