Shedding a Light on USPS Service Performance
You probably have heard a lot recently about the pandemic and other issues causing problems with mail delivery, with some people saying it takes weeks for packages and letters to arrive. Maybe you even experienced problems yourself. Maybe you’ve been getting your mail on time and wondering what all the complaints are about.
Did you ever wish you could get a better understanding of how the Postal Service is doing across the country? Well, now you can. We recently launched a new service performance webpage that includes an interactive map displaying quarterly data on the Postal Service’s service performance around the country.
You can filter the data by time period, geography, mail class, or service standard. Want to see on-time performance for presorted First-Class Mail that is supposed to be delivered in two days? You can. Maybe you’re interested in focusing on Marketing Mail in New York? You can filter the map to see that also.
We will continue to update this page quarterly as the Postal Service releases new data. The interactive map is not all the website features; it also functions as a one-stop-shop for all the OIG’s published and upcoming work on service performance. So, take a look and tell us what you think
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USPS's customer service is a joke (i have been on hold for 5 hours now waiting for a representative). The post office could be completely shut down and absolutely nothing of value would be lost.
When I ask my mail delivery person about missing mail or mail in my box that doesn't belong to me - he's absolutely 100% not responsible (according to him) because all he does is what they tell him to do.
I videoed my carrier from my window as he HIT my mailbox and then attempted to wrestle with the mailbox door to jam it back in place. I met him on the sidewalk as he came back down my road, and I stopped him and confronted him...he wasn't even going to admit to what he had just done until I told him I had it all on video.
Where do they get these morons????
FAILURE!!!
It's time for someone new to step in. Who's managing the USPS has failed.