You probably have heard a lot recently about the pandemic and other issues causing problems with mail delivery, with some people saying it takes weeks for packages and letters to arrive. Maybe you even experienced problems yourself. Maybe you’ve been getting your mail on time and wondering what all the complaints are about.

Did you ever wish you could get a better understanding of how the Postal Service is doing across the country? Well, now you can. We recently launched a new service performance webpage that includes an interactive map displaying quarterly data on the Postal Service’s service performance around the country.

You can filter the data by time period, geography, mail class, or service standard. Want to see on-time performance for presorted First-Class Mail that is supposed to be delivered in two days? You can. Maybe you’re interested in focusing on Marketing Mail in New York? You can filter the map to see that also.

We will continue to update this page quarterly as the Postal Service releases new data. The interactive map is not all the website features; it also functions as a one-stop-shop for all the OIG’s published and upcoming work on service performance. So, take a look and tell us what you think

Comments (239)

IMPORTANT – PLEASE NOTE: Complaints about the Postal Service – including lost, stolen, or mishandled mail – that are unrelated to the content on this page will not be posted. Please visit the Contact Us page for information on where to file formal complaints with our agency or the Postal Service.

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  • anon

    I placed 2 stamps on a business envelope (1 was all that was needed) going from South Central MA to Lynbrook, NY. we are going on 15 days, and still my mail has not yet been delivered. 2 words for this horror show. DeJoy and trump. I have never experienced anything like this before these 2 idiots came along. Go ahead, blame Biden, for this mess, that's what republicans do. They finger point rather then admit their wrong doings. Get rid of Dejoy and along with our mail we will once again fly in the right direction. This was trumps doing. Getting a fool in there that has no clue what the price of mailing a post card costs. The USPS had better stand up for the people who are supplying them with their benefits. Get rid of Dejoy and we can once again get our mail to where we intended it to go.

    Feb 04, 2022
  • anon

    Mailed a first class package going from Maryland to Illinois. Mailed on 1/10/22. It went to a North Carolina distribution center and hasn't been scanned since. Delivery was expected 1/15/22. Seems there are issues with every package I send or receive from the USPS.

    Jan 31, 2022
  • anon

    What I don't understand is how it's deemed allowed and acceptable that this company is basically scamming people out of hundreds of dollars, when they can't even do their job as it's listed. I shipped a package off 12/23, for over a hundred dollars in shipping prices. Not once was it ever mentioned to me just how delayed the package would be, and how god awful the service is. I haven't shipped a package with USPS since early 2019, lesson learned, I am NEVER EVER using USPS again, if I can help it. This is absolutely ridiculous for a mailing company, and the people in charge of this should be ashamed of themselves. They can make up whatever excuse they want with the pandemic, but every other mailing company is doing just fine, and actually delivering their packages as stated. I did not pay for priority mail for my things to be this delayed, absolutely disgusting. Over a month waiting, when the person I sent the package to, theirs arrived to me in less than a week with FedEx. INTERNATIONALLY. I really wish I had known better, but I guess I know now. I'm tired of talking to the shitty phone operators too that can't even help you for what it's worth sitting on the phone for an hour. I feel used, and dejected. The package I sent contained easily breakable and expensive things, and the next thing I'm expecting is to hear a report of something broken. This was something that was supposed to be special and a gift to my boyfriend, but now it has become an actual nightmare and hell to go through. Have no clue how y'all are still up and running, when the majority of you are so bad at your jobs.

    Jan 30, 2022
  • anon

    Why did you wait until 12/23 to send an international package. I guess you sent it by USPS because it was cheaper than FedEx or UPS. Also foreign customs and their mail delivery service could have slowed down the package.

    Feb 09, 2022
  • anon

    People, including myself, complain about how slow their mail/packages get to them. Like all the other delivery services there ability to direct their packages properly is horrible. I order from amazon and I track my packages. I live in Toledo Oh and a package will arrive at three different stations in Toledo on three different days before it's delivered to me. REALLY! In my minds eye that is why we have zip codes so it can be delivered to me on time instead of wasting money transferring it from station to station only to go back to the first station it originally went to. In the day of computers you would think there would be a way to direct packages to the right postal station instead of multiple ones in the same city. Sorry for the long rant!

    Jan 28, 2022
  • anon

    I don't even get my mail anymore. My local post office is useless, so is the 800 number. I have had to change all my mail to go to my work address and even then mail gets lost. What a pathetic service. I try to avoid using USPS at all costs.

    Jan 27, 2022
  • anon

    My calendar order shipped to Jacksonville,Florida and stayed between a distribution center and another distribution center at same city for 10 days then shipped within 100 miles of my house and been at that facilities for 5 days. I contacted seller for refund because I want my calendar and they are posting it may be lost.

    Jan 26, 2022
  • anon

    Charging someone for a service and not providing said service is theft, plain and simple. You would be crazy to pay for so-called “Priority Mail” nowadays considering that the USPS doesn’t honor the 1-3 day delivery you pay EXTRA for. Businesses and private individuals alike should abandon using the USPS completely considering the much better service provided by UPS and FedEx.

    Jan 26, 2022
  • anon

    Usps have been late delivering my packages that I have paid for 2 day shipping they come in 4-5 days. When my packages get sent through ups or fedex they show up a day early

    Jan 22, 2022
  • anon

    Complete and utter incompetence. In the last few months I’ve had multiple packages shipped to the nearby hub, only to then be sent off to another regional hub hundreds of miles away, then returned to the nearby hub in a few days. Any private company run as shoddily as the USPS would have gone bankrupt years ago. Instead it’s bloated with tax payer money and remains a joke.

    Jan 12, 2022
  • anon

    Carriers, mail handlers, clerks, MVS, custodial etc...we don't receive tax payers money. The direct revenue the Postal Service receive is through packages, stamps, passports, p.o boxes, express mail. Get your facts together before you post something.

    Jan 18, 2022
  • anon

    I totally agree! Lazy, incompetent, way overpaid, and get lazier by the moment. Packages go in circles for days on end. Had a prescription coming from Wilkes-Barre, PA to upstate NY and it floated around Syracuse for days and days Finally received it after I begged the drugstore for a few (thyroid meds) to hold me over. Now it's happening again with another package - it's been floating around Syracuse for days! Fire the entire staff and buy some ponies!!!

    Jan 16, 2022
  • anon

    Same situation going on since Dec 20th. If you look at the tracking map it will crack you up! What. A JOKE.

    Jan 13, 2022
  • anon

    Exactly! And it is asked why the USPS is having money issues. Mail/packages should be sorted by zip code then sent to the proper station the first time out and not shipped to different places only to go back to the original. UPS and Fed Ex aren't any better.

    Jan 28, 2022
  • anon

    A small package sent to me before Christmas has been sitting in some PO facility 25 miles from my home since Decenber 29. This is totally unacceptable dereliction of duty. The Postal Service is a disgrace to any putative First World nation. It is time for a wholesale reboot of the failed system. (Even worse, the package, according to USPS tracking arrived at the SAME above location a week after it was mailed, THEN got sent 250 miles away, sat for a day then came BACK to the 25 mile distant location. Whoever arranges for this idiocy needs to be canned NOW. _)

    Jan 11, 2022
  • anon

    I had a package mailed from Illinois to Colorado. It took about a week to arrive at the Denver facility which was only about an hour away from our house. It sat there for a few days then instead of it being delivered to our address, it was sent to Hawaii! Lol I am honestly starting to think this nonsense is being done intentionally. I just don't get how any of this makes any sense. Something else is going on.

    Apr 03, 2022
  • anon

    It is no fault of the majority of USPS employees their organization has steadily decreased in inefficiency, delivery, and customer service. In the last year we have seen the effects of placing an unfit and inexperienced postmaster general in charge...whose goal (along with Trump) was to destroy the postal service in order to privatize it...and with the destruction of mail sorting machines [that are assembled and configured by hand at each location], reduction of staff, and a decreasing budget, it is a recipe for calamity. When I’ve been able to get a postal employee on the phone—even as far away as Nashua, NH (I live in San Diego)—every person has been professional, considerate, and very helpful. The usps in the 80s and 90s has steadily been attacked and defunded to the point where it’s reliabilty will drive it out of business...much like public transportation.

    Jan 10, 2022
  • anon

    So which is it? Is it Trump's fault or the 70's and 80's? Excuses, excuses. Is it going to take people dying, like at the VA, while managers committed fraud so they could get bonuses? Or will it be disbanded like Mass. State Police Troop E, where 29 troopers and management systematically stole $millions from taxpayers by submitting fake traffic tickets and false time sheets? There is not now, nor has there ever been a government agency that wasn't rife with waste, fraud, corruption, and incompetence. The USPS is just the latest under scrutiny because it has gotten so bad. It SHOULD be privatized because it has proven that it is an incompetent, inefficient waste of taxpayer's money. And before you say it-No, it isn't self-sufficient. It takes $millions from taxpayers every year. How can an agency be so bad, but everybody who works there gets a taxpayer-funded lifetime pension after working only 20 years? How is that justified?! I never understood trying to justify the unjustifiable.

    Jan 15, 2022
  • anon

    One major issue with USPS is that for the last 20 years republicans have been trying to put it out of business and installing the idiot that heads it now was just their latest ploy. Republicans want everything private so their owners can make money from it. They have been attacking the post office and public schools for years to try to get rid of them. They ruin the service on purpose then say "look at how badly run this is".

    Jan 09, 2022
  • anon

    You are an idiot !! If it were private it would be efficient and on time. This is just another S show that Biden’s incompetent losers are ruining.

    Jan 12, 2022
  • anon

    Performance standards getting mail to last the mile ,delivery office. What about performance standards for carriers who do the last mile. What's more important provide good customer service or be harass by management to cut corners, run like hell if not end up like the hundreds of thousands of CCA carriers who have been fired or quit because of the hostile work environment. Why do supervisors get bonus for keeping manpower hrs down. What's more important performance bonus for management or service? Falsify scans to stop the clock on parcels to keep up with performance , falsifying clock rings, delete clock rings to save on labor cost. Inspector General try re writing the report and maybe you will stumble into the truth. Customers are paying for service not performance .

    Jan 08, 2022
  • anon

    If “private is always better,” we’re not feeling it in Fairbanks, Alaska. Contractors have an obligation to meet the contract terms, or at least attempt to do so in good faith. When that obligation is ignored, it’s time to sever the contract and find someone who takes their obligation seriously. Such is the case with our contract mail delivery service. We have a great neighborhood. It’s a little quirky, but very welcoming. We seem to get a new mail carrier every few years, and it takes time to learn the route. When that happens, there is usually some initial confusion which provides another opportunity to meet our neighbors in line at the Airport Post Office or walking the misdelivered mail down the street to the correct recipient. We understand this and take the time to let the new carrier know that they are appreciated, and that we have confidence that they will learn the route. The circumstance generally provides a laugh and a reminder that we love our quirky neighborhood. We are well past that with our new mail contractor. An interesting thing happens when neighbors get to spend several hours a week in line together. We compare notes. This week, the stories were the same: “I got another notice of attempted delivery, but I was home, can see my mailbox, and there was no attempt.” “I know I don’t have a slip, but no slip was ever left in the mailbox, and the MyUSPS notice says I have to pick it up before it gets sent back.” “This would have fit in my mailbox.” “Here is a photo of my mailbox/driveway, it’s so clear and accessible you could get a semi in there.” And, “I can only take so much time off work to come down here for this.” If the carrier isn’t going to deliver packages, they need to be honest about this. Bid the contract that way, and leave our packages where we can pick them up. At what point does it become mail tampering when our packages are held hostage in a car for up to a week? At what point does it become fraud to falsely claim “attempted” deliveries? That said, a thank you is owed to the fantastic and consistent staff at the Airport Post Office. In the decade I have been using this branch, the staff have consistently remained helpful, knowledgeable, courteous, and conscientious. You are a pleasure to see, even if I would like to be seeing less of you… If this carrier was an employee, they could receive further training/instruction, or be disciplined/replaced. Since this is a contractor, the only apparent solution seems to be terminating the contract on the basis of failure to meet the contract specifications, or worse, fraud.

    Jan 08, 2022
  • anon

    It is time to stop blaming the pandemic for incompetent service. Two years should be long enough to adapt. I have been waiting for an important 1st class package for almost two weeks. First the scale where sent was off and package returned to sender for insufficient postage. It was resent with expected delivery to be on Jan 7. Last night it showed en route to destination from KC. Today, Jan 9, it still didnt show up at the destination. This is actually a health product that is very much needed. I see no excuse for the incompetence. I worked many years for the usps when we actually had large volumes of mail, yet managed to provide a valuable service. We took pride in our jobs. For the life of me I cant see any reason why it takes over a week to receive first class mail that was supposedly on the truck to my post office from Kansas City the small rural town of Licking MO. Granted we got half an inch of snow 2 days ago but the roads are dry. Why has service gone down hill so badly? People are starting to be Ok with higher prices if they receive the service. Not so much when we don't. Thank You.

    Jan 08, 2022
  • anon

    The USPS lost 50% of the packages I shipped in the past years. They are a horrible company and their process for filing claims DOES NOT WORK. The USPS has nosedived down to one of the least reliable companies in business today. It's no wonder there are phrases like 'gone postal'. If I worked for such an abominable company, I'd go postal too! Stick to letters, USPS. Leave the parcels to Fedex and UPS. You can't handle that business.

    Jan 08, 2022
  • anon

    I just wanted to acknowledge and thank Jinn Choi. He is my former postman and does such a great job. Six days a week he has a smile and does his job with kindness. Thank you Jinn for doing this for ALL of us on your route and especially thank you from me for being the wonderful employee and amazing USPS representative. You deserve acknowledgement for outstanding work! Thank you!!

    Jan 08, 2022
  • anon

    The postal service in Huntington WV is a joke!!! Our rural carrier is a postal employee driving a postal Jeep and takes as long as 30 minutes to deliver to 5 families on a 500’ long road. He parks in the middle of the a single lane road and talks to women instead of doing his job. Today, 1/6/22 my packages and mail were not delivered due to my driveway or front door being inaccessible, that’s bullshit and I have pics to prove it, only thing was slushy road and cold and they didn’t want to work….as usual. I’ll be contacting my elected reps and voting to decrease the postal budget, why pay for something we don’t get…..btw, the local newspaper delivery carrier had no problem delivering to my road earlier in the wee hours of the morning and he doesn’t have a multi billion dollar budget!!! Again, the postal service isn’t even answering the phones in Huntington, why do we expect them to deliver mail?

    Jan 07, 2022
  • anon

    The problem with the usps is it’s run by a union ….meaning no one can get fired no matter what they do! So you have thousands of stupid people making 60k plus a year and because they can’t be fired they have no drive or ambition to work hard. I know what I am speaking of …my relatives work for the usps and they constantly call in sick or work half days…they laugh all the time about it.

    Jan 05, 2022
  • anon

    the problem is that it's owned and operated by the government so they can't go out of business. A private company with union labor would have gone belly up by now.

    Jan 06, 2022
  • anon

    Cheryl at the Kingsley Michigan post office is one of the best postal employees you have , her lobby is always clean and she decorates for the holidays , always has a smile and willing to answer any questions .

    Jan 05, 2022
  • anon

    Third world service quality. No customer support. No responsibility. This is embarrassing...

    Jan 05, 2022
  • anon

    Where to begin.. I’m fed up with the postal service and their lack of ability to get anything right. I’m so sick of purchasing something and then watching it sit in a location with no updates for days and days. And then get an update only to see that the item has arrived at my local Post Office and then been sent 45 miles up the road for no reason. My current package has been in transit in the USPS for 11 days and I still have no idea when I will receive it due to their lack of being able to provide relevant tracking updates. I’m sure this is just a waste of time. My opinion won’t effect the process… nothing will improve. All I can do is request UPS or FedEx shipping in the future. Thanks for nothing.

    Jan 01, 2022
  • anon

    I have had issues with post office delivery for the 16 years I have lived at my address. When I file compliant it goes back to our postmaster. She actually tells me they know about the issues and they are watching. FOR 16 YEARS!!!!!!! I have had late bills and had fees and my credit hurt but today was the last straw! I had a disconnection! Why should I have to put a reminder to check for a bill when I know the company sends it! I have to pay a processing fee to go paperless and pay online so instead of paying a first-class stamp I now pay more. Just get rid of the post office altogether, then I would not have to play postman and deliver all the mail that is placed in my mailbox...at least I am honest with integrity, obviously, others are not!

    Dec 31, 2021
  • anon

    USPS is unreliable, stupid, Pricks, & scum all in one! it is ridiculous how lazy and selfish they can be with mail and packages a package arriving really late with three stickers on it saying its been sent to 3 different wrong addresses! North Lewisburg Ohio, Palmyra Pennsylvania, and Annville Pennsylvania before they could get it right in Lebanon Pennsylvania!! how idiotic can you be when it says Lebanon PA on the Address form! Every time i order something online whether its Amazon or Walmart idk if it will be shipped by UPS, FEDEX, OR USPS it does not say when you place the order it only says it when they are preparing, so that is really non exciting there!

    Dec 31, 2021
  • anon

    Absolutely worthless. If they get paid even minimum wage it's too much as I can never even get someone on the phone to talk to and going there in person is slower than the dmv. These people are the most lazy good for literally nothing wastes of space I've ever had the displeasure of sharing a planet with

    Dec 29, 2021
  • anon

    Totally agree, they say they need help and I applied SEVEN times, I have two undergraduate degrees and a master's; so education should not be an issue. I have taken the test at least 3 times and have no police record. Oh, and a clean driving record. Not even an interview. I know that I can at least get the mail in the right mailbox!

    Dec 31, 2021
  • anon

    I am Canadian and if I ever recieve my package I will never use your service again my package should be moving not sitting for 7 to 15 days at a sorting facilty if you were in canada you wouldnt be around long you are too slow our regular mail is ten times faster then your priority mail and ten times cheaper

    Dec 28, 2021
  • anon

    I got a "last Notice" for an insured letter I had to sign for on 12/19. I never got a first notice. This last notice was brought over by a neighbor a block away with a different street name but same address# So it went to the WRONG ADDRESS TWICE. This is after a package was delivered and left in the middle of my driveway. Why not put a blinking light on it saying "STEAL ME." I went on line on the morning of 12/20 and filled out the proper form to have it redelivered 12/22. It wasn't. My postman took the notice on 12/22 and said he'd bring it the next day. this is now the 27th and I'm sure the letter has now been sent back to whomever felt it was important enough to ship it to me insured. THERE'S NO EXCUSE OR EXPLANATION OF HOW THE POST OFFICE WORKS THAT IS AN ACCEPTABLE EXPLANATION FOR ANY OF THIS OTHER THAN THE PEOPLE YOU HIRE GET PAID FOR DOING WHATEVER THEY WANT. They also don't answer the number at the Post Office. After the package was left in the middle of my driveway when my covered and sheltered porch was four steps away, I was told "they're too busy" to answer the phone. Right. I have a busy job, too, and I'm too busy to drive 45 minutes on my lunchour to talk to nitwits. If I did my job deciding not to answer the phone I'd be fired in a heartbeat.

    Dec 27, 2021
  • anon

    yup. They lost the lien release title to my truck twice also. talk about a headache. I won't even buy things online if I see they are going to be shipped usps. I'm here right now waiting on a package that was already supposed to be here which I didn't know was coming by usps. Every time they have to deliver something to me something gets screwed up. It seems the only thing they can do reliably is fill my mailbox with junk mail. defund the usps.

    Jan 06, 2022
  • anon

    Living in your shoes! At least I deliver all the mail the incompetent carriers have put in my mailbox. I don't just sit and complain I put in for a job...guess I am too competent as I never have had an interview. I have lived here for 16 years and had problems the entire time. Postmaster says it is difficult because there is an N and S on our road....guess what sweetie the numbers are different! Next excuse!

    Dec 31, 2021
  • anon

    Yet another package that was shipped to me by a vendor has been lost by USPS. The incompetence has no bounds in this in institution.

    Dec 22, 2021
  • anon

    I have a package that's been missing from the Jersey City distribution center for two weeks. Filed a claim with USPS and they responded with some canned PR release about the Newark distribution center. That's not even where my package was sent. That's not even getting into the fact that I had to wait an hour on hold because the USPS website wasn't taking online tickets. So they won't deliver your mail, refuse to take online requests for help, hamstring you with unreasonable wait times to talk to someone, and then don't even address the issue when they get back to you. I'm honestly impressed. I feel like they put more effort into belittling me than actually delivering what I paid for.

    Dec 22, 2021
  • anon

    Priority mail is a sham. My package just sat in same place for 6 days before it finally moved. This will be 10 days if Im lucky. Last package sent this summer took 2 weeks to go from Florida to Ohio. Total scam!!

    Dec 21, 2021
  • anon

    You mail a parcel from your post office , it gets transferred to GMF by contract routes. So the mailing post office and gmf are post office employees once it leaves the gmf it goes on truck to air port or truck to next gmf not postal employees. my point is many don't know that for much of that parcel journey is not with post office employees.

    Jan 09, 2022
  • anon

    Sent small box by registered mail and supposed to be delivered in 3 days. Eight days later and tracking says box is bouncing back and fourth in post offices in NYC. Three hours from destination, cost $30.00 to ship it 3 states. Next time UPS!

    Dec 21, 2021
  • anon

    I think USPS must have only brainless fools working for them. In fact, I suspect that might be a prerequisite. It's the only way that could explain how utterly inefficient and incompetent they are. My packages either get lost or arrived really late whenever they get delivered by USPS. My blood boils whenever I read the tracking updates, like why is my package keep moving further and further away from me? How hard is it to scan a barcode properly?

    Dec 21, 2021
  • anon

    Can USPS just once deliver a package on time?

    Dec 20, 2021
  • anon

    USPS has been mishandling multiple packages for quite a while now. Right before Christmas they have mishandled two of mine. One was "Disposed of by post office". It was recieved Dec.16th at 7:00pm and disposed of December 18th around 5:45 a.m So it days on my dashboard. The other was returned to original sender. They are illegally mishandling federal packages and nobody is doing anything about it. We've made complaints about the mail carrier and post master...nothing was done and things got worse.

    Dec 19, 2021
  • anon

    mail ripped up sent to me in bag. sent customer survey password is not working login id ok,,,,,,,,,,,,,,,,,

    Dec 19, 2021
  • anon

    Last order delivered by a usps driver in Tacoma, WA. I received a notification that the driver couldn’t fit my “coffee table” into my 8x10 inch mailbox and had to take it back to facility. What a perfect example of your horrible drivers. They can’t think past their noses except during lunchtime. Amazon packages almost always arrive on time with zero issues. At this point if there is any order being delivered by usps, I will cancel and find other means of having it arrive to my house.

    Dec 19, 2021
  • anon

    Currently missing 2 different packages mailed to 2 DIFFERENT ADDRESSESS!!! I'm awaiting very important mail so I thought "having issues here, so I'll have it sent to my aunt's house." AND NOW THAT ONE IS MISSING!!! Like.... what is this??? This is so frustrating and even worse, there is literally nothing we can do about it.

    Dec 17, 2021

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