The Automated Postal Center (APC) is a self-service kiosk typically placed in Post Office lobbies to provide customers with a convenient alternative to the full-service counter. APCs offer customers a wide range of postal products, services, and information.

Based on the user’s direction via touch screen and PIN pad, APCs can weigh and rate letters, flats, and parcels up to 70 pounds. APCs dispense variable rate postage in any denomination for Express, Priority, First Class, International (under 1 lb), and Parcel Post Mail. APCs also provide customers the option to purchase Delivery Confirmation, Signature Confirmation, Insurance, Certified, and Return Receipt services. APCs allow customers to print Express Mail forms and perform ZIP Code lookup. APCs accept debit, credit, and EBT cards for payment and generate a receipt.

Many APCs are available 24 hours, 7 days per week. There are 2,495 APCs in use today. In its Strategic Transformation Plan, the Postal Service set a goal to double the percent of retail transactions conducted at alternative channels, such as the APC. However, in many cases consumers avoid the APC, and continue to come to the retail counter for transactions.

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What would motivate you to use the APC kiosk or the internet to purchase Postal products?

What other service options could make it easier for you to mail a letter or package?

We invite you to join our discussion by clicking the "Comments" link below.

Comments (162)

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  • anon

    I forgot to end my transaction after getting a mailing label for my priorty box I sent off. I put the label on and put the box in the bin but forgot to get my receipt. Does it automatically go back to clear or does my information stay up on the screen so that others can get it?

    Feb 19, 2017
  • anon

    I love the self-service postal machines. This is not a complaint. On Tuesday, 14 February 2017, I used a self-serve machine at 2220 E Palmdale Blvd Palmdale CA 93550/9819. The USPS# was 055784/9550. I don't think the machine had been calibrated to reflect the recent increase in postal rates, because the two envelopes were returned to me the next day with "postage due" on them. I added the additional postage & roughly calculated that it was the difference due to the increase. I just wanted to let you know that this happened. Thank you very much. Diana de Chene.

    Feb 16, 2017
  • anon

    I cannot buy 21 cent stamps in your website.i gave up after 10 minutes of frustration. I have a OhD and an not stupid

    Feb 15, 2017
  • anon

    I print postage through my usps account online. Would like to drop these packages in kiosk but they dont have a scanning ability. So if a package is lost I have no proof that I ever shipped it/dropped it. This makes me wait 20-25 mins at the post office to get a drop off receipt at the counter. Because of this I use Fedex more- no lines - same prices with USPS stamp price hikes.

    Feb 13, 2017
  • anon

    I would use the APC all the time; however, it does not ship to APO (military) addresses. Why?

    Jan 28, 2017
  • anon

    Is there ANY way to increase the amount of a credit card charge at the APC? I use this almost everyday for business; the machine cuts me off AFTER I've entered all shipping information when it realizes the total will go over $50.00. More than just a little annoying - big waste of time also.

    Jan 18, 2017
  • anon

    You should be able to accept media mail at the self service kiosk.

    Jan 08, 2017
  • anon

    Is there any way to retrieve a lost receipt through the kiosk? I use the kiosk almost everyday for my job and the one time I miss place a receipt is the one time the package goes missing. The office says they can't retrieve it because they don'5 have access to the machine. Help!!!!

    Jan 03, 2017
  • anon

    Used the APC to get a label on my parcel, affixed postage AND tracking # with a delivery of Dec 30. EXCEPT THE PARCEL DROP IS LOCKED. Please explain what one is to do. As it stands, I'm dropping it in the outside drop box, and to hell with it. If you don't want us dropping mail on a Holiday, then don't let an APC allow to POSTMARK AND TRACK a package that can't be put in a drop box. Ludicrous.

    Dec 26, 2016
  • anon

    RE: Kapahulu Safeway kiosk in Honolulu Used kiosk for small package, got stamp and sent... only to be returned because the postage was 15 cents short. I dunno why but I wonder if I selected the wrong package type or if the machine was in error? Flat rate shipping is no problem, easy. Now doubtful I'll use for other kinds of postage. USPO employees are awesome here, beats machines lol

    Dec 26, 2016
  • anon

    On December 19,2016 at 11:02pm I went to purchase stamps and paid 18.80 for forever stamps and was despensed only one sheet. I waited and the kios machine never despensed. How do I get my refund? I kept my receipt for proof.

    Dec 22, 2016
  • anon

    would like a media mail option please!

    Dec 21, 2016
  • anon

    The self service kiosk is set up to handle Priority Mail parcel boxes. Great! Except, I can't put my USPS Priority Mail flat rate parcel in the parcel bin due to "Heightened Security". What is the point of having these kiosks set up for Priority Mail if I *still* have to see a human to hand it over? This makes even less sense considering I could leave said box on my front doorstep prepaid, and a postal worker would pick it up; that is far more insecure than me placing it directly into the kiosk bin. If the kiosk says it offers a service, it should offer the ENTIRE service and not wait until the end of the process to tell you to go see a human.

    Dec 21, 2016
  • anon

    More information on kiosks capable posted at office

    Dec 19, 2016
  • anon

    After waiting in line half an hour to use the kiosk, only to have it not accept an address that is on a driver's license and comes up on Google maps.....well, I guess that would motivate me to go to a human. Except it's the week before Christmas and unfortunately I don't have that much time. So I guess I'll bite the bullet and pay for the FedEx service....Not Happy here. James Meier

    Dec 19, 2016
  • anon

    International over 1lb would be awesome

    Dec 17, 2016
  • anon

    I have an account with USPS and cannot mail a large envelope. The area says not available. It would just be first class mail service. I did not want to use priority. Guess I will just order stamps and do that. If I am missing something let me know. Jodi

    Dec 15, 2016
  • anon

    I cannot find anywhere online the answer to WHAT STAMPS ARE AVAILABLE AT THE KIOSK? I need 21 cent stamps because my Christmas cards are square. It took me half an hour to find out that information!! Too hard to find what you need on USPS web site. Searches lead to links that lead nowhere! Links must be broken. Overall , I love the self-service machine because I mainly use it for mailing manila envelopes with papers in them for work. I am fast at it now because I have done it so many times. However, those who are new at it take forever. I remember when paying by credit card was new at gas stations. My sister was just out of college and got a job standing by the tanks showing consumers how to use their card to pay for gas. That is what should be done! Post a person by the machine to help customers get the hang of it. Tape out a line so people know where to stand in line. Don't block that area with a huge package drop-of bin so that you are constantly apologizing for standing in people's way! Even with all of those issues, it is still faster than waiting in the holiday line! But, it could so easily be better. Then, when folks start actually using the machine for the easy things, you could add a second one and really keep the lines down. Thanks for listening! By the way, can I get 21 cent stamps at the kiosk, or do I have to stand in that really long line??

    Dec 15, 2016
  • anon

    adding to the chorus of people who would like a Media Mail option at these kiosks.

    Dec 12, 2016
  • anon

    Terrible service. One Machine set Up to replace the Post Office Branch at 5 Tudor City Place. Currently broken for 3 days. No help in sight. Machine never works when you need it. Why not have a back up?

    Dec 10, 2016
  • anon

    Why are the bins to mail packages next to the self serve kiosk almost always full or broken? These self serve areas would be great if they could be used.

    Dec 10, 2016
  • anon

    I lost my receipt issued from a kiosk. Is there a way to retrieve/reprint an receipt through credit card used?

    Dec 04, 2016
  • anon

    I used a self-serve kiosk here in Portland, OR to avoid a long line with only 10 minutes left until the post office closed, to ship three large envelopes. However, I did not get any tracking info to send the customers I was shipping to. Is there any way I can get ahold of those even though they have already been sent? I have the receipt with transaction numbers.

    Dec 02, 2016
  • anon

    I used the automated kiosks in TX, TN and MI when i lived in these states. The kiosks appear to be missing from the post offices in PA.

    Nov 30, 2016
  • anon

    I used a self service kiosk last night to purchase postage but it wasn't able to print a receipt. How do I get one, since the purchase was with a company card and the receipt is required for my expense report?

    Nov 22, 2016
  • anon

    The machine at Empire Station, NYC did not dispense postage. I have the receipt dated 11/21/2016 time 6:26:11 AM Amount $9.40

    Nov 21, 2016
  • anon

    You don't address weight limitations with auto kiosk...Is it still necessary to come in to see real person to mail Priority Boxes for weight above 13oz? I don't want it being returned to me like the last time especially when it still took your institution some 10 days to get it to me. Please make your website more detailed in these explanations you give.

    Nov 20, 2016
  • anon

    my wife sent a package that was heavier than her usual mailing. the cost at the kiosk was much less...is this corriect?

    Nov 18, 2016
  • anon

    Need tracking number why can I print a duplicate receipt from a kiosk ?

    Nov 17, 2016
  • anon

    I bought a $3.25 label from the self serve kiosk and it printed the receipt but did not give me my label ssk transaction#58 usps# 117727-9550. What do i do yo get my money back

    Nov 11, 2016
  • anon

    Can I use a postage paid package at an APC?

    Nov 10, 2016
  • anon

    It states that the tracking number is on the receipt, however, I don't see it. Also is it possible to print first class from a online at USPS.com? I have a login, and if there is a way to print first class from a home printer, I'm not seeing it. Please advise.

    Nov 05, 2016
  • anon

    I tried to use Kiosk last night but it kept jamming, How do I request a refund, I use machines 351021-9550 and 351021-9551 Thanks

    Oct 27, 2016
  • anon

    I was just about to go to the post office to use the automated postal kiosk (it's after 5pm) to mail a bunch of books. But I found out that you can't use the kiosk to do media mail. WHY NOT? Please let me know. Thanks

    Oct 25, 2016
  • anon

    I use the one in 98036. Love the convenience. Works great.

    Oct 25, 2016
  • anon

    I need to know, as soon as possible, if the kiosks offer tracking numbers

    Oct 22, 2016
  • anon

    priority mail does (it's on the receipt)

    Oct 25, 2016
  • anon

    Pathetic. Twenty minutes trying to figure out how to ship an envelope, and it still came back to my house with a request for another $.89 in postage. It's pretty much impossible to figure out which envelope to select from the kiosk because the descriptions don't match what's printed on the USPS own envelopes. Why don't they just number them so you know which option to choose? I'm never shipping another domestic package with USPS. Every time I've used an online or automated system something seems to go wrong.

    Oct 19, 2016
  • anon

    A post office employee told me I could scan a package with postage already paid for through eBay and put it in the drop box but I've tried two post offices and neither kiosk seemed to be able to do that. Was she wrong?

    Oct 18, 2016
  • anon

    If a certified in a large brown envelope that is over 13 ounces (even though it fits through the fitted measurement slot-we do not mail Postal for it must be sent with a Priority mail sticker stamp on the mail envelope, correct? Also is there a charge for a certified if the stamp is already on the envelope, but no one has filled out the amount on the Certified slip? Anything you can send me on this will be appreciated much!

    Oct 17, 2016
  • anon

    Can you buy stamps at the kiosk ?

    Oct 12, 2016
  • anon

    Yes you can buy stamps, its not just for shipping packages

    Oct 16, 2016
  • anon

    I LOVE the APC kiosks. Unfortunately we have one here at a Raleigh Central post office that has been 95% broken for the past 3 months. I don't think it has been working a single weekend in the past 3 months. It had extremely limited functionality for a few hours. If the contractor servicing these machines cannot keep them running, they are giant useless paperweights. Keep the machine running!!!!

    Oct 11, 2016
  • anon

    Media mail available at kiosk

    Oct 10, 2016
  • anon

    I would use the kiosk all the time for my business! BUT I need a tracking number on my packages. How to I guarantee that I'm getting a tracking number from the kiosk?

    Oct 09, 2016
  • anon

    If you do the Priority Mail, 2 day Env, included in the $6.45 fee is the (up to) $50 insurance and USPS Tracking #. The tracking # is on the printed receipt.

    Oct 25, 2016
  • anon

    I used one today to send an item (actually) via priority flat rate envelope. I chose this option for the fast shipping, tracking, and insurance but was disappointed when I realized that I did not get a tracking number. This will deter many from using the kiosk. What makes it worse is that there is not a discount nor notification alerting the customer of the omission.

    Sep 30, 2016
  • anon

    Encountered the same situation. Last week I purchased priority flat rate envelope at kiosk to mail my passport. After a couple of days, I went to post office for help to track the passport and I was told since there is no tracking number from kiosk, nothing can be done. Can someone help please. Thanks

    Oct 01, 2016
  • anon

    Media mail/book rate. Why is this option not on the kiosk?

    Sep 29, 2016
  • anon

    Media mail please

    Sep 19, 2016

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