The Automated Postal Center (APC) is a self-service kiosk typically placed in Post Office lobbies to provide customers with a convenient alternative to the full-service counter. APCs offer customers a wide range of postal products, services, and information.

Based on the user’s direction via touch screen and PIN pad, APCs can weigh and rate letters, flats, and parcels up to 70 pounds. APCs dispense variable rate postage in any denomination for Express, Priority, First Class, International (under 1 lb), and Parcel Post Mail. APCs also provide customers the option to purchase Delivery Confirmation, Signature Confirmation, Insurance, Certified, and Return Receipt services. APCs allow customers to print Express Mail forms and perform ZIP Code lookup. APCs accept debit, credit, and EBT cards for payment and generate a receipt.

Many APCs are available 24 hours, 7 days per week. There are 2,495 APCs in use today. In its Strategic Transformation Plan, the Postal Service set a goal to double the percent of retail transactions conducted at alternative channels, such as the APC. However, in many cases consumers avoid the APC, and continue to come to the retail counter for transactions.

[poll id="3"] [poll id="2"] [poll id="4"]

What would motivate you to use the APC kiosk or the internet to purchase Postal products?

What other service options could make it easier for you to mail a letter or package?

We invite you to join our discussion by clicking the "Comments" link below.

Comments (141)

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  • anon

    I lost my receipt issued from a kiosk. Is there a way to retrieve/reprint an receipt through credit card used?

    Dec 04, 2016
  • anon

    I used a self-serve kiosk here in Portland, OR to avoid a long line with only 10 minutes left until the post office closed, to ship three large envelopes. However, I did not get any tracking info to send the customers I was shipping to. Is there any way I can get ahold of those even though they have already been sent? I have the receipt with transaction numbers.

    Dec 02, 2016
  • anon

    I used the automated kiosks in TX, TN and MI when i lived in these states. The kiosks appear to be missing from the post offices in PA.

    Nov 30, 2016
  • anon

    I used a self service kiosk last night to purchase postage but it wasn't able to print a receipt. How do I get one, since the purchase was with a company card and the receipt is required for my expense report?

    Nov 22, 2016
  • anon

    The machine at Empire Station, NYC did not dispense postage. I have the receipt dated 11/21/2016 time 6:26:11 AM Amount $9.40

    Nov 21, 2016
  • anon

    You don't address weight limitations with auto kiosk...Is it still necessary to come in to see real person to mail Priority Boxes for weight above 13oz? I don't want it being returned to me like the last time especially when it still took your institution some 10 days to get it to me. Please make your website more detailed in these explanations you give.

    Nov 20, 2016
  • anon

    my wife sent a package that was heavier than her usual mailing. the cost at the kiosk was much less...is this corriect?

    Nov 18, 2016
  • anon

    Need tracking number why can I print a duplicate receipt from a kiosk ?

    Nov 17, 2016
  • anon

    I bought a $3.25 label from the self serve kiosk and it printed the receipt but did not give me my label ssk transaction#58 usps# 117727-9550. What do i do yo get my money back

    Nov 11, 2016
  • anon

    Can I use a postage paid package at an APC?

    Nov 10, 2016
  • anon

    It states that the tracking number is on the receipt, however, I don't see it. Also is it possible to print first class from a online at USPS.com? I have a login, and if there is a way to print first class from a home printer, I'm not seeing it. Please advise.

    Nov 05, 2016
  • anon

    I tried to use Kiosk last night but it kept jamming, How do I request a refund, I use machines 351021-9550 and 351021-9551 Thanks

    Oct 27, 2016
  • anon

    I was just about to go to the post office to use the automated postal kiosk (it's after 5pm) to mail a bunch of books. But I found out that you can't use the kiosk to do media mail. WHY NOT? Please let me know. Thanks

    Oct 25, 2016
  • anon

    I use the one in 98036. Love the convenience. Works great.

    Oct 25, 2016
  • anon

    I need to know, as soon as possible, if the kiosks offer tracking numbers

    Oct 22, 2016
  • anon

    priority mail does (it's on the receipt)

    Oct 25, 2016
  • anon

    Pathetic. Twenty minutes trying to figure out how to ship an envelope, and it still came back to my house with a request for another $.89 in postage. It's pretty much impossible to figure out which envelope to select from the kiosk because the descriptions don't match what's printed on the USPS own envelopes. Why don't they just number them so you know which option to choose? I'm never shipping another domestic package with USPS. Every time I've used an online or automated system something seems to go wrong.

    Oct 19, 2016
  • anon

    A post office employee told me I could scan a package with postage already paid for through eBay and put it in the drop box but I've tried two post offices and neither kiosk seemed to be able to do that. Was she wrong?

    Oct 18, 2016
  • anon

    If a certified in a large brown envelope that is over 13 ounces (even though it fits through the fitted measurement slot-we do not mail Postal for it must be sent with a Priority mail sticker stamp on the mail envelope, correct? Also is there a charge for a certified if the stamp is already on the envelope, but no one has filled out the amount on the Certified slip? Anything you can send me on this will be appreciated much!

    Oct 17, 2016
  • anon

    Can you buy stamps at the kiosk ?

    Oct 12, 2016
  • anon

    Yes you can buy stamps, its not just for shipping packages

    Oct 16, 2016
  • anon

    I LOVE the APC kiosks. Unfortunately we have one here at a Raleigh Central post office that has been 95% broken for the past 3 months. I don't think it has been working a single weekend in the past 3 months. It had extremely limited functionality for a few hours. If the contractor servicing these machines cannot keep them running, they are giant useless paperweights. Keep the machine running!!!!

    Oct 11, 2016
  • anon

    Media mail available at kiosk

    Oct 10, 2016
  • anon

    I would use the kiosk all the time for my business! BUT I need a tracking number on my packages. How to I guarantee that I'm getting a tracking number from the kiosk?

    Oct 09, 2016
  • anon

    If you do the Priority Mail, 2 day Env, included in the $6.45 fee is the (up to) $50 insurance and USPS Tracking #. The tracking # is on the printed receipt.

    Oct 25, 2016
  • anon

    I used one today to send an item (actually) via priority flat rate envelope. I chose this option for the fast shipping, tracking, and insurance but was disappointed when I realized that I did not get a tracking number. This will deter many from using the kiosk. What makes it worse is that there is not a discount nor notification alerting the customer of the omission.

    Sep 30, 2016
  • anon

    Encountered the same situation. Last week I purchased priority flat rate envelope at kiosk to mail my passport. After a couple of days, I went to post office for help to track the passport and I was told since there is no tracking number from kiosk, nothing can be done. Can someone help please. Thanks

    Oct 01, 2016
  • anon

    Media mail/book rate. Why is this option not on the kiosk?

    Sep 29, 2016
  • anon

    Media mail please

    Sep 19, 2016
  • anon

    Bought stamp post office machine send package how can I track didn't got deliver what ca I do

    Sep 07, 2016
  • anon

    Send it First Class Parcel Select, it costs more, but includes tracking. A regular stamp does not provide this service.

    Sep 20, 2016
  • anon

    Self service kiosk was removed from our local post office. Now we can only buy postage during business hours, which creates long lines. A real headache! Why are they removed?

    Aug 29, 2016
  • anon

    Media mail option needs to be on APC!!! Then it'll be perfect! So close though.

    Aug 20, 2016
  • anon

    This only works if the mail drop is open, but when it's locked and you then have to wait in line it's not helpful or self-service. To top it off, the mail clerk then lost the package and USPS refuses to respond to the claim as they state the package was never entered into the system. How much more secure can you get when you hand a box over to USPS clerk? What else can we expect? Basically, DO NOT USE USPS.

    Aug 12, 2016
  • anon

    Let us choose Media Mail!

    Aug 10, 2016
  • anon

    I don't understand why putting a tracking number on your receipt is optional. Everyone needs to be able to track their order/shipment so it should be a mandatory thing that appears on the receipt. Not something that you have to request. Shipping it standard gives you a tracking number no matter what.

    Aug 04, 2016
  • anon

    Take cash and dispense change. Even a soda machine can do that!

    Jul 28, 2016
  • anon

    I used the kiosks all the time finding them time-saving with the hours I work and convenience. I never had a problem UNTIL my cards were replaced with chip cards. The kiosks do not accept the chip card at all. I asked the man at the counter when they were planning on upgrading and he said he didn't know. The holidays will be upon us soon and a lot of money will be lost if people are not able to use their cards at the kiosk. Do you know when this will be changed.

    Jul 14, 2016
  • anon

    Can I put a tracking number on an envelope at a self serve kiosk?

    Jul 13, 2016
  • anon

    I mailed a priority flat rate envelope @ the self-help kiosk in the post office. There is NO tracking info on the machine issued receipt. Will any of the #'s on the receipt (I.e., transaction #; receipt #; or USPS #) help me track my pkg???!!!!!???? Thx!

    Aug 07, 2016
  • anon

    Where is the tracking number on my receipt from a self-service Kiosk?

    Jul 08, 2016
  • anon

    If I could be assured that the postmark given by kiosk would be current and honoured to establish mailing of item.

    Jul 06, 2016
  • anon

    Clear guarantees of upgrade or replacement of postage if the Kiosk fails to dispense its postage label for USPS one-rate-boxes. The machine took all my data, charged my credit card and printed the postage but NOTHING came out of the machine postage printer except my receipt from the receipt slot. So my after hours trip to the post office was for nothing and I need to go back and talk to a human about getting my postage... hopefully no one threw threw the postage label away.

    Jul 05, 2016
  • anon

    Who do we contact if we purchase stamps from the kiosk but no stamps were dispensed? My card was charged and I got the label I purchased but the stamps never came out. I just want my stamps not a refund but I work during business hours.

    Jun 22, 2016
  • anon

    When I lived in Greenbelt Maryland, most of the area post offices had self service kiosks that were maintained and operational. This was a huge convenience in an area where the post offices have long lines and are always very busy. Now I live in the Greenville South Carolina area and only two post offices in the suburbs have the self service kiosk. Neither of these is my local post office, zip 29681. It seems that the postal employees don't like to maintain the kiosk and would rather have customers wait in line. Why can't every post office have a self service kiosk?

    Jun 19, 2016
  • anon

    I hate that I cannot select media mail on the APC. Our Post Office the THE Slowest (I usually go to one 3 cities away and it take less time (haha), so I love the APC because I: 1. know exactly what I want to ship and how to ship it 2. don't need a human to handle anything special. I can understand the USPS wants to make sure we are using media mail ONLY for media (and I'm a book maven); however, we certify that we are not shipping anything that's not allowed via the APC, so we should be able to do this as well. I'd even be OK if you had to know a code to use it.

    Jun 18, 2016
  • anon

    I agree about media mail as well. I am able to do it from ebay shipping, so I would love to be able to do it at a kiosk (and on Click-n-Ship, but that's another matter). It's the same commitment and assent to search, right? Thanks.

    Jul 09, 2016
  • anon

    I completely agree about Media Rate packages! I run a small Vinyl Record Store internet site, and would use the kiosks almost exclusively if I could send Media Rate with modest insurance from them.

    Jul 04, 2016
  • anon

    The self-service kiosk, located at 2 Federal Square in Newark, NJ, is just as inefficient as the workers, yet not as ghetto.

    Jun 18, 2016
  • anon

    I recently tried to purchase a money order at the USPS here in Staten Island, NY. The clerk laughed at me and embarrassed me in front of customers. I thought It would be legitimate to use a Federally Funded Program to pay one of my student credit card bills. Well despite the fact that I checked on the official USPS website to verify the EBT cash form of payment, I was denied. Please help me or follow up with the Stapleton Post Office at located at 160 Tompkins Ave, Staten Island, NY 10304. This incident happened 1:00pm -1:30pm on June ,17th , 2016. I am absolutely angry about this and will also notify my local State officials to make a complaint about all of what has happened so far. After speaking with my attorney, I'm thinking about filing a lawsuit or maybe a grievance of some kind. I will notify the Attorney General for New York State and I will be contacting more people about this matter. I am just so angry. - Jorge L Melendez

    Jun 17, 2016

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