The Automated Postal Center (APC) is a self-service kiosk typically placed in Post Office lobbies to provide customers with a convenient alternative to the full-service counter. APCs offer customers a wide range of postal products, services, and information.

Based on the user’s direction via touch screen and PIN pad, APCs can weigh and rate letters, flats, and parcels up to 70 pounds. APCs dispense variable rate postage in any denomination for Express, Priority, First Class, International (under 1 lb), and Parcel Post Mail. APCs also provide customers the option to purchase Delivery Confirmation, Signature Confirmation, Insurance, Certified, and Return Receipt services. APCs allow customers to print Express Mail forms and perform ZIP Code lookup. APCs accept debit, credit, and EBT cards for payment and generate a receipt.

Many APCs are available 24 hours, 7 days per week. There are 2,495 APCs in use today. In its Strategic Transformation Plan, the Postal Service set a goal to double the percent of retail transactions conducted at alternative channels, such as the APC. However, in many cases consumers avoid the APC, and continue to come to the retail counter for transactions.

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What would motivate you to use the APC kiosk or the internet to purchase Postal products?

What other service options could make it easier for you to mail a letter or package?

We invite you to join our discussion by clicking the "Comments" link below.

Comments (186)

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  • anon

    I love using APC self-mail machine at 33432. Unfortunately, it will be nice if the receipt has the real tracking number. Where to find them? Thanks!

    May 26, 2017
  • anon

    I love using the APC's. Unfortunately, here in the whole Sacramento region. they are locked behind the doors once the Post Office is closed. Even the newer post offices can not be utilized as the APC's are behind locked doors. *siiigghhhhhhh And a multi-language interface would be nice too. Try explaining to someone new to the States how to insert the card correctly in English. . . .

    May 20, 2017
  • anon

    I frequently use the APC at the 32084 King Street Post Office in St. Augustine Florida. It is available 24/7 and is very convenient outside of normal business hours. Unfortunately, the package receptacle has been out of service for many months requiring APC users to bring their packages in to the service desk during regular business hours. It would be helpful if the malfunctioning package receptacle could be repaired. Thank you, George Miska

    May 05, 2017
  • anon

    Thank you for your message. The OIG is an independent agency of the Postal Service which investigates and audits internal fraud, waste, and abuse; and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (1 (800) 275-8777), or file an online complaint with Customer Service. Very Respectfully, United States Postal Service Office of Inspector General

    May 05, 2017
  • anon

    I sent a package out on Tuesday, April 18th 2017 between 10:20AM - 11:00AM at the post office located on 150 Sutter St. San Francisco, CA 94104. But I lost the receipt and I need a copy of it. Is there anyway to retrieve a copy of my receipt for this transaction? Thank You, Celia

    Apr 24, 2017
  • anon

    We live in Los Alamos, NM and there would. E a cost savings and service improvement. The postal workers are slow and mistake prone. I would rather do it myself than deal with them. I got to Santa Fe with my mail but we need a kiosk up here

    Apr 18, 2017
  • anon

    Echoing with others who want Media Mail as an option on the kiosk.

    Apr 12, 2017
  • anon

    i just went to a local post office kiosk about a couple hours ago and mailed 3 packages out in poly mailers like i usually do except this time i did not get a tracking number on my receipt . any suggestions i tired googling if i can track it somehow without a tracking number

    Apr 08, 2017
  • anon

    Thank you for your message. The OIG is an independent agency of the Postal Service which investigates and audits internal fraud, waste, and abuse; and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (1 (800) 275-8777), or file an online complaint with Customer Service. Very Respectfully, United States Postal Service Office of Inspector General

    May 08, 2017
  • anon

    I'm wondering the same thing. Anyone?

    May 08, 2017
  • anon

    It would be great as a retailer to have the kiosk in the stores- the $5 US shipping box would be a useful tool. We could sell those boxes, have the kiosk, and customers can directly buy something and send it to the gift recipient.

    Apr 05, 2017
  • anon

    I am a retailer. Most of my sales are online purchase. A kiosk in my office would be ideal.

    May 18, 2017
  • anon

    I was told I could not use the kiosk for a 2 ounce bubble mailer going Internationally, unless it was only paperwork, is this correct?

    Apr 03, 2017
  • anon

    Would I be able to postmark a letter at a self service kiosk?

    Mar 28, 2017
  • anon

    Would anyone know if it's possible to use a Kiosk to determine postage and print an address label without buying an APC-printed stamp? I ask because I have a stockpile of postage stamps I've been eagerly trying to use. Though stamps are the official medium of the USPS, some postal employees give me a hard time, asserting odd restrictions like, "You can only use 10 stamps on that," forcing me to purchase a postage sticker or lose my turn. It's not about holding up a line -- I happily yield the window to the next person in line while I stick on remaining stamps. And it's not related to the relative space for stamps on the front of the package. I'd gladly avoid this absurd and exhausting tussle, if possible, by prepping my package at the kiosk.

    Mar 24, 2017
  • anon

    I have a question or two about your automated postal center machines. The purpose of them is to alleviate traffic at the counter, to reduce the amount of employee time handling easy customer interactions. However, now I am getting pushback on stamps that were printed one day and submitted in the future. Here is the scenario: - I send autograph requests to people to sign items for me (don't judge) - I attach an APC stamp for that day to send the item and it is sent (no problem so far) - I include inside the package a SASE with an APC printed stamp (from the day the item was initially sent) for the same amount for the person to send the item back to me. The item is the same weight or less but never more. - I am getting feedback from the person on the other end that the local post office is NOT accepting the postage label from the APC that I already paid for and added to the label. - I have heard that you will not accept these pre-printed stamps anymore. You need all the mail possible. To pushback on these pre-printed stamps, without warning someone that it might not be valid, is wrong, and, frankly, illegal since you don't publish that we can't pre-purchase labels. Please let me know what your current policy is. This is important for those who want to make it easy for people to sign items and send them back (there are a lot of us). Anyone official who can add a comment would be appreciated. Thank you.

    Mar 19, 2017
  • anon

    For people who work nightshift or can't get to the post office during the day, this is genius. I was a night shift worker and used this to mail Christmas packages on my night off. Avoided the crowds! Was in and out with no hassle. I love this!!!!!

    Mar 18, 2017
  • anon

    If there is one USPS officer near the kiosk to guide customers through the self service, it will help. There is often a fear of doing sth wrong in Udit the self service kiosk for the first time.

    Mar 11, 2017
  • anon

    Went to self service kiosk to mail 2 packages. Charged my credit card for over 9.00 for one and 23.00 for the other. EXCEPT IT NEVER PRINTED OUT THE POSTAGE STAMP!! It was after hours and there was nothing I could do. No phone number, no troubleshooting advice, no FAQ's about what to do, no OUT OF ORDER sign- NOTHING!! Good thing I have my receipts. Hoping they can help me during business hours on Monday.

    Mar 11, 2017
  • anon

    Is it possible for a person to go through the steps of mailing a package at a SSK and make a payment and then not put the package in the drop and then the system shows that a package was paid for but not necessarily dropped in the drop. I ordered a package from EBAY and all it shows on the tracking confirmation is Acceptance (SSK), I paid $156 for the article, the mailer could just pay a small amount to go through the steps but then not drop the package and say that he mailed it and keep the extra money

    Mar 07, 2017
  • anon

    It is. However, it would be a waste of the sellers time and money to do so. You can open a claim if the item is not received and the buyer has to refund you if the item does not show it was delivered. I hope you've received your item by now.

    Mar 22, 2017
  • anon

    There is nothing about when they malfunction. And, no tracking provided for 1st class packages? I just used a kiosk and paid the postage and got my receipt but it failed to print the stamp/label. I have used these many times in the past so I know how they work. No contact number, no help at all. Just out the money for the postage at this point. Post Office itself was closed when I went. We need a contact number or something.

    Feb 25, 2017
  • anon

    I forgot to end my transaction after getting a mailing label for my priorty box I sent off. I put the label on and put the box in the bin but forgot to get my receipt. Does it automatically go back to clear or does my information stay up on the screen so that others can get it?

    Feb 19, 2017
  • anon

    I love the self-service postal machines. This is not a complaint. On Tuesday, 14 February 2017, I used a self-serve machine at 2220 E Palmdale Blvd Palmdale CA 93550/9819. The USPS# was 055784/9550. I don't think the machine had been calibrated to reflect the recent increase in postal rates, because the two envelopes were returned to me the next day with "postage due" on them. I added the additional postage & roughly calculated that it was the difference due to the increase. I just wanted to let you know that this happened. Thank you very much. Diana de Chene.

    Feb 16, 2017
  • anon

    I cannot buy 21 cent stamps in your website.i gave up after 10 minutes of frustration. I have a OhD and an not stupid

    Feb 15, 2017
  • anon

    I print postage through my usps account online. Would like to drop these packages in kiosk but they dont have a scanning ability. So if a package is lost I have no proof that I ever shipped it/dropped it. This makes me wait 20-25 mins at the post office to get a drop off receipt at the counter. Because of this I use Fedex more- no lines - same prices with USPS stamp price hikes.

    Feb 13, 2017
  • anon

    I would use the APC all the time; however, it does not ship to APO (military) addresses. Why?

    Jan 28, 2017
  • anon

    Is there ANY way to increase the amount of a credit card charge at the APC? I use this almost everyday for business; the machine cuts me off AFTER I've entered all shipping information when it realizes the total will go over $50.00. More than just a little annoying - big waste of time also.

    Jan 18, 2017
  • anon

    You should be able to accept media mail at the self service kiosk.

    Jan 08, 2017
  • anon

    Is there any way to retrieve a lost receipt through the kiosk? I use the kiosk almost everyday for my job and the one time I miss place a receipt is the one time the package goes missing. The office says they can't retrieve it because they don'5 have access to the machine. Help!!!!

    Jan 03, 2017
  • anon

    Allison, did you ever get an answer? I have the same issue. Tim

    Apr 01, 2017
  • anon

    Used the APC to get a label on my parcel, affixed postage AND tracking # with a delivery of Dec 30. EXCEPT THE PARCEL DROP IS LOCKED. Please explain what one is to do. As it stands, I'm dropping it in the outside drop box, and to hell with it. If you don't want us dropping mail on a Holiday, then don't let an APC allow to POSTMARK AND TRACK a package that can't be put in a drop box. Ludicrous.

    Dec 26, 2016
  • anon

    RE: Kapahulu Safeway kiosk in Honolulu Used kiosk for small package, got stamp and sent... only to be returned because the postage was 15 cents short. I dunno why but I wonder if I selected the wrong package type or if the machine was in error? Flat rate shipping is no problem, easy. Now doubtful I'll use for other kinds of postage. USPO employees are awesome here, beats machines lol

    Dec 26, 2016
  • anon

    On December 19,2016 at 11:02pm I went to purchase stamps and paid 18.80 for forever stamps and was despensed only one sheet. I waited and the kios machine never despensed. How do I get my refund? I kept my receipt for proof.

    Dec 22, 2016
  • anon

    would like a media mail option please!

    Dec 21, 2016
  • anon

    The self service kiosk is set up to handle Priority Mail parcel boxes. Great! Except, I can't put my USPS Priority Mail flat rate parcel in the parcel bin due to "Heightened Security". What is the point of having these kiosks set up for Priority Mail if I *still* have to see a human to hand it over? This makes even less sense considering I could leave said box on my front doorstep prepaid, and a postal worker would pick it up; that is far more insecure than me placing it directly into the kiosk bin. If the kiosk says it offers a service, it should offer the ENTIRE service and not wait until the end of the process to tell you to go see a human.

    Dec 21, 2016
  • anon

    More information on kiosks capable posted at office

    Dec 19, 2016
  • anon

    After waiting in line half an hour to use the kiosk, only to have it not accept an address that is on a driver's license and comes up on Google maps.....well, I guess that would motivate me to go to a human. Except it's the week before Christmas and unfortunately I don't have that much time. So I guess I'll bite the bullet and pay for the FedEx service....Not Happy here. James Meier

    Dec 19, 2016
  • anon

    International over 1lb would be awesome

    Dec 17, 2016
  • anon

    I have an account with USPS and cannot mail a large envelope. The area says not available. It would just be first class mail service. I did not want to use priority. Guess I will just order stamps and do that. If I am missing something let me know. Jodi

    Dec 15, 2016
  • anon

    I cannot find anywhere online the answer to WHAT STAMPS ARE AVAILABLE AT THE KIOSK? I need 21 cent stamps because my Christmas cards are square. It took me half an hour to find out that information!! Too hard to find what you need on USPS web site. Searches lead to links that lead nowhere! Links must be broken. Overall , I love the self-service machine because I mainly use it for mailing manila envelopes with papers in them for work. I am fast at it now because I have done it so many times. However, those who are new at it take forever. I remember when paying by credit card was new at gas stations. My sister was just out of college and got a job standing by the tanks showing consumers how to use their card to pay for gas. That is what should be done! Post a person by the machine to help customers get the hang of it. Tape out a line so people know where to stand in line. Don't block that area with a huge package drop-of bin so that you are constantly apologizing for standing in people's way! Even with all of those issues, it is still faster than waiting in the holiday line! But, it could so easily be better. Then, when folks start actually using the machine for the easy things, you could add a second one and really keep the lines down. Thanks for listening! By the way, can I get 21 cent stamps at the kiosk, or do I have to stand in that really long line??

    Dec 15, 2016
  • anon

    adding to the chorus of people who would like a Media Mail option at these kiosks.

    Dec 12, 2016
  • anon

    Terrible service. One Machine set Up to replace the Post Office Branch at 5 Tudor City Place. Currently broken for 3 days. No help in sight. Machine never works when you need it. Why not have a back up?

    Dec 10, 2016
  • anon

    Why are the bins to mail packages next to the self serve kiosk almost always full or broken? These self serve areas would be great if they could be used.

    Dec 10, 2016
  • anon

    I lost my receipt issued from a kiosk. Is there a way to retrieve/reprint an receipt through credit card used?

    Dec 04, 2016
  • anon

    I used a self-serve kiosk here in Portland, OR to avoid a long line with only 10 minutes left until the post office closed, to ship three large envelopes. However, I did not get any tracking info to send the customers I was shipping to. Is there any way I can get ahold of those even though they have already been sent? I have the receipt with transaction numbers.

    Dec 02, 2016
  • anon

    I used the automated kiosks in TX, TN and MI when i lived in these states. The kiosks appear to be missing from the post offices in PA.

    Nov 30, 2016
  • anon

    I used a self service kiosk last night to purchase postage but it wasn't able to print a receipt. How do I get one, since the purchase was with a company card and the receipt is required for my expense report?

    Nov 22, 2016
  • anon

    The machine at Empire Station, NYC did not dispense postage. I have the receipt dated 11/21/2016 time 6:26:11 AM Amount $9.40

    Nov 21, 2016
  • anon

    You don't address weight limitations with auto kiosk...Is it still necessary to come in to see real person to mail Priority Boxes for weight above 13oz? I don't want it being returned to me like the last time especially when it still took your institution some 10 days to get it to me. Please make your website more detailed in these explanations you give.

    Nov 20, 2016

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