Package visibility is important to consumers, as many ecommerce surveys indicate. “Real-time tracking” often tops lists of consumers’ preferred features.

So, it’s critical that U.S. Postal Service scanning information be accurate. Yet we continue to find shortcomings in this area. Our recent audit work found employees were sometimes improperly scanning packages at the post office rather than at the point of delivery and not following scanning policies. We flagged this activity in a recent Management Alert.

Carriers are supposed to scan a package at the delivery location after either delivering or attempting to deliver the package. This scan “stops the clock,” indicating USPS has met its delivery commitment. Anyone tracking a package would see that delivery was made or attempted. Two years ago, our comprehensive audit on USPS’s package delivery scanning process in city delivery operations found carriers were sometimes making improper “stop-the-clock” scans at a location other than the designated delivery location (house, business, apartment building).

If a carrier makes a “stop the clock” scan at a location other than the delivery point – before delivery is even attempted – a customer would see package delivery made or attempted when none has actually occurred.

Last year, we reviewed package scanning procedures at 25 delivery units and found USPS employees were not always following package scanning procedures at 21 of the 25 units. Specifically, 38 percent of the more than 1,100 packages that were selected at these units and that were in the facility before the carriers arrived for the day had been improperly scanned. For example, 191 packages had been scanned as delivered but were still at the unit, and 113 packages that were not delivered had no scan indicating why they weren’t.

The purpose of our Management Alert is to bring these issues to the attention of the Postal Service so immediate corrective action can be taken. We recommended USPS enhance ongoing strategies to improve scanning accuracy and enforce compliance. Prior recommendations focused on reinforcing adherence to package scanning guidelines and policies, as well as updating the Scan Data Integrity report to track improper scans performed at delivery units. We also recommended USPS develop a process that would allow carriers to scan multiple packages to a single delivery address.

Management was receptive to our findings and is implementing corrective action on all the recommendations.

Comments (295)

  • anon

    I had a package that was supposedly out for delivery yesterday. I checked my mail repeatedly all day and evening, long after I've ever seen a mail truck. None of my neighbors received mail yesterday and two of us had flags up for pickup which was never picked up. Today I have a tracking message saying they had attempted delivery at 8:13 PM. That has to be false, I know that nothing was blocking my mailbox and if they had been there, why didn't they take my mail? Why lie about it?

    Mar 09, 2021
  • anon

    I have a post office box, numerous packages were marked “delivered” yet never received because they scan delivered as soon as the package hits the building. One priority package dropped in the outside box was never scanned. I Get other people’s packages all the time so I have to assume others are getting mine. After asking the postmistress to stop scannng my packages delivered until she hands it to one of us, they now scan they as delivery attempted. I am assuming the new move in this childish game is the send it back if I don’t get in to pick up the mail daily. The service window hours are not conducive to people who work so there are many days I have to shout through my open box and request to pickup a package. It is because of poor delivery service that UPS and FedEx will never be out of business.

    Mar 06, 2021
  • anon

    I have cameras on our front yard and all edges of our house. In addition I have a ring doorbell and a camera on the driveway. My office is off of the porch with my desk facing the porch. I was waiting for a package today. Mail was delivered, the package did not come at the same time as happens occasionally. Five hours later I get an update that states,”No Access to Delivery Location.” Some people have to schedule things around packages. This is incredibly inconvenient. I have noticed a huge decrease in quality of mail service since we moved from a rental in a more affluent area with a dedicated and consistent carrier to a less affluent area where we can afford to own. Here it seems we have a new carrier daily, we met our new neighbors immediately because we all get each other’s mail regularly even though all of our homes are clearly numbered, and sometimes our mail gets mis-delivered by a whole street over!

    Mar 02, 2021
  • anon

    10 times in last 6 months my carrier has put into tracking “Customer refused delivery.” Yet I’m at home, waiting on the package, and watching as the driver passes by my house. It happens over and over again. I’ve talked to my carrier, his boss, and I’ve filed formal complaints. The local postmaster’s best explanation was “Your mailbox was probably full.” This, despite the facts that 1. It was not full and 2. The package was three times the size of my mailbox. It’s like they’ll just say anything other than accepting any sort of responsibility for not doing trying to deliver packages. It’s maddening. I’ve implemented two plans to help me address this. The first is I called customer service at Amazon and I told them I do not want packages delivered by USPS. Amazon had already seen where I was reporting USPS packages as missing or late. In response they set a preference that my orders should be delivered by other carriers whenever possible. The second action I took was to attach a waterproof note to my mailbox saying “I never refuse delivery of packages. I’m at home during the workday. Please deliver packages to my porch. If you knock them I’ll answer and accept in person. This mailbox and my porch are monitored by video cameras.”

    Feb 26, 2021
  • anon

    I do have consideration for how hard most postal employees work and for all they've had to endure with the increase in shipping in response to the pandemic. However, what amounts to their 'acts of desperation' to cope with the workload is annoying nevertheless. It appears that there may be a new 'wrinkle' in how postal employees are tagging their deliveries. When I checked tracking today on a shipment, I received the following message: Out for Delivery: [location] on February 26, 2021 at 6:10 am Expected Delivery on: Friday, February 26, 2021, between And as you can see, the message is cut off, with no details following the word 'between." There's no estimate as to just when the package is to be delivered. It's been rumored that sometimes packages just ride around in postal vehicles for days as package routes are readjusted, etc. and some addresses get 'missed' one or more times in the process. I really hope that's not the case. It seems obvious that USPS isn't handling its workload well enough and hasn't for a very long-time. There was brokenness in the system long before the pandemic arrived. Rather than make promises it cannot realistically keep, maybe the post office should just face facts and not tell the public that priority mail is "2-day" or that first class letter mail should be expected to arrive in less than a week!

    Feb 26, 2021
  • anon

    Awesome write-up. I’m a normal visitor of your blog and appreciate you taking the time to maintain the nice site. I will be a frequent visitor for a really long time

    Feb 26, 2021
  • anon

    en re unscanned Priority package picked up Feb 19, still untraceable, unscanned as of Feb. 25: USPS customer service at the package destination gave me a phone number for my local post office, which, after two tries of being hung up without being answered, got me to an employee who told me that they do NOT scan packages, but instead send them to a larger facility that ALSO does not scan them, but, she said THEY are supposed to. In the past, IF I went to my local station in person they had scanning equipment but even then I had to refuse to leave the post office until they'd scanned it. The actual scanning equipment was six inches away from my package, using it took her a few seconds, but she would only do it if FORCED. Why? Are the station managers telling the employees to save time by not scanning? And then, since it's not scanned, they avoid responsibility, because they claim 'we don't have it, not our fault, it's someone else supposed to scan it'.

    Feb 25, 2021
  • anon

    My flat rate Priority package was picked up on Feb 19. I was emailed a confirmation number. The package as of today, Feb 24, still shows up as 'pre-shipment'. Not scanning at ALL is much worse than improperly scanning at a later stage because even if my package never arrives I won't be able to claim the insurance on it as the confirmation number isn't accepted as proof of ANYTHING. The USPS support is useless- I tried all the contact options, but couldn't get through- I even found the number for my local post office station, but every time I called it was allowed to ring only to hang up on me a minute later. When I filled out the on line form and requested email response, instead I got a phone call from the *destination* post office which of course, had nothing to do with the initial failure to observe postal regulations and scan my parcel and could do nothing. The complaint should have been responded to by the originating post office. SCANNING is VITAL. I fear I'll have to write off the package I sent (all handmade unique items) and apologize to the intended recipient, and try to figure out what amends I can made for the Post Office's failure to follow its own rules. I guess I will have to look into other mailing services- perhaps UPS?

    Feb 24, 2021
  • anon

    I scheduled for my package to be picked up on 2/16, it was but as of today, 2/22, it is still sitting at pre-shipment. I have never had an issue with package pickup or tracking before now. I have tried to be patient and wait for the tracking to update but it has not changed at all. I have called customer support like 4 times so far to have package research cases opened to no avail. Someone finally contacted me from my post office and she didn't seem to believe that it was actually picked up. She asked me how I know it was picked up. Shouldn't I be able to trust that receiving the completed pickup email that I received means that the carrier did their job?? I need to know where my package is. Can anyone help??

    Feb 22, 2021
  • anon

    I had my package picked up on 2/19, but it has still not been scanned as of today, Feb. 24. I got the email with confirmation of pick up number, but when I did manage to talk to a USPS person they couldn't do anything with that number. I do believe the carriers are picking up the parcels properly, but once they hand it in to the station it must be scanned by someone else in order for the tracking number to enter the system. That's where the problem seems to be. If I understand the system correctly the mail carrier is only supposed to scan on *delivery*.

    Feb 24, 2021
  • anon

    I ordered for 3 packages pick up,and the mail man picked them up on feb 10th. Now it’s been 10 days and there are no updates on the shipment. when I track it says pre shipment info send to usps,usps awaiting item.I contacted customer care but no proper response. Can you please help.

    Feb 21, 2021
  • anon

    I was expecting 3 packages from USPS on Feb 15,2021. I received 2 out of 3 package around 4pm, and I tracked my third package around 6pm, it says “Delivery Attempted - No Access to Delivery Location”. No access? I live on a main road with zero obstruction. I didn’t see any usps carrier came after our regular mail carrier lady. Well, It’s USPS, what can I expect? I’m going wait a day or two, then contact the seller for the replacement.

    Feb 17, 2021
  • anon

    Our packages are always being scanned in the mornings as undeliverable and our mail doesn’t arrive until 5-8pm. 2 today and one this evening. Worst day yet.

    Feb 17, 2021
  • anon

    The post office by my house is horrendous and they continuously lie and mark packages as delivered when they weren’t! The location is the post office in Pembroke Pines FL and this has now been the 4th package of mine that has been marked delivered and nothing has come on delivery day. The first package was marked delivered and then wasn’t delivered until the next day. My second package was marked delivered and it never came. I spent weeks talking with my local post office as well as filling out a missing mail claim and received the response that they were never able to locate it. & it’s not like it could have been stolen. My mailbox is one you need a key to get into. They are just lying they are being delivered when I’m sure it’s still at the facility and they are just trying to make it seem like they delivering all these packages on time. Then my 3rd package was marked as delivered on a thurs and didn’t even show up in my mailbox until Saturday, and now I have a 4th package that was marked delivered to my mailbox on Saturday and it’s not Tuesday and I’m still without the package! I don’t know what they are doing with all my packages and why my post office seems to be so screwy! Both items that haven’t come also just happen to very expensive, both over $150 and they just magically disappear even though they are all getting marked as delivered to my mailbox. This is extremely frustrating because it’s becomes impossible to try to get a refund on and item that never showed when it’s being marked as delivered! What proof do I have now when it’s marked as delivered yet I don’t have my item! How do you expect me to get a refund? I’ll now be out over $300 and no packages because of this mess. Someone really needs to be done.

    Feb 16, 2021
  • anon

    San antonio texas 78229 post office just did the same thing to me. I ordered a package on amazon for next day shipping and not sure exactly how shipping ended up coming from USPS but today2-14-21, valentines day, my package notification read attempted delivery no access to delivery location. I was literally outside while this so called attempt happened so I know it's a straight up lie. There should be more serious consequences for the USPS locations who make these improper scans.

    Feb 14, 2021
  • anon

    Scan report said my package was out for delivery on 2/12/21 it never arrived. On the morning of 2/13/21 the scan report said awaiting delivery scan. Later that same day it said an attempt was made to deliver package and notice left. However I was home all day and more specially at the time the supposed attempt was made. There was no notice left in my mailbox as well. I am now being told to pick up at post office, my concern is that my package is not where they say it is due to the fact that the it was improperly scanned. This is in Philadelphia, PA

    Feb 14, 2021
  • anon

    My local post office has scanned nearly every package incorrectly. Today two packages are on my tracking as “delivery attempted. Package held for pickup”. I have a usps post office box. Should be no problem getting it across the sorting room. Last week two packages were marked delivered individual picked up. When three days went by and they still weren’t there, I called and Those packages turned out to still be at a distribution point two hours away. When I have had issues with a lost package and it’s been scanned in as individual picked up, I cannot make a claim with the vendor. Not only is this unethical, but I have paid shipping costs for my products to show up or to be scanned correctly.

    Feb 14, 2021
  • anon

    Package improperly scanned. Guaranteed overnight delivery package not delivered, USPS scanned as 'Delivery Attempted / Failed' however I was sitting on my porch waiting and no delivery attempted. Scan claims notice left however no notice was left. USPS truck was not seen the hour before or after the supposed delivery time.

    Feb 13, 2021
  • anon

    In Oswego, NY a postal worker scanned my package at 6:07 pm as undeliverable due to an inaccessible front door/driveway. This is not the case. We had a lot of snow here lately, but my landlord pays someone to clear my walkway. It was definitely not blocked. Another delivery service made a successful delivery earlier today. In fact, I was in my living room watching television when the postal worker supposedly came by and attempted to deliver the package. I never saw a USPS vehicle in front of my house. Both mail and packages I was expecting were not delivered. I am not upset about the package being late, things happen, I am upset that the postal worker lied.

    Feb 12, 2021
  • anon

    This has been a recurring issue at my home in Conyers, GA.

    Feb 11, 2021
  • anon

    53214 zip code Post Office has been consistently marking packages as Delivery Attempted: No Access to Delivery Location. Two Packages. One was scanned two days in a row with this scan, other one was the first time. Called the local PO and they said "the driver went home for the day, package is here at the station". So within 30min the driver went home, and then left the package at the post office that quickly? No delivery truck or mailman even went on this street in that span of time as I have a desk facing the front window. Clearly the attendant on the phone was lying. Maybe they are short on people, but at least be honest and up front to your customers. And then he had the decency to say I can pick up the packages there. To prevent them for being returned, I opted to do so. This is ridiculous and USPS needs to get on it and follow through with correct delivery scans and delivering the packages in a timely manner.

    Feb 11, 2021
  • anon

    The ROSEBURG Oregon post office marks every package delivered 4-6 hours before actual delivery, sometimes the item won't get delivered until a couple of days later..

    Feb 09, 2021
  • anon

    I received an attempted package alert yesterday for a package that was never attempted to my address. It says that they attempted to deliver my package and was unable to deliver it. I just so happened to be sitting in front of my security camera at the suspected time off delivery. The USPS never even drove up my street which by the way “is” accessible. So, of course I did not receive a notice on my door. Now I can no longer track my package. “I believe that they falsely reported it as undeliverable!” I am livid. I need that package for orders for my business for Valentine’s Day which is in 5 days.

    Feb 09, 2021
  • anon

    My package said attempted delivery no access to delivery location when that’s a lie there was no obstruction or nothing blocking the mailbox or my front door i was home @4:45 when they said it was “attempted”

    Feb 08, 2021
  • anon

    Ongoing issue with my brain dead carrier, package shows delivered, not to my address though. Inspector general ALWAYS claims, GPS shows it was delivered/scanned at your address. Funny that a few of these times neighbors from either a few doors down up to a block away have brought me packages that were delivered to their address, but USPS shows it was scanned in front of my house. The ones that end up delivered to dishonest people never show up and I'm out the money and the package. Seller will not refund or replace items that show as being delivered. Last year I was out $50 of lost mail, with no solution. These carriers need to be held accountable financially. Maybe then they'd take more pride in delivering people's parcels. We the people need to ban together to make this happen. I'm tied of being told " I'm sorry, we've done all we can to locate your package, perhaps you could contact the seller". Enough is enough. They're paid to do a job, they need to do it right.

    Feb 08, 2021
  • anon

    I am dismayed reading all these comments. I purchased something from EBay it was 'delivered' on my doorstep by USPS at 6.35am on 12/26/20. I was home, I have Ring Doorbell showing no movement, and NO package. Fortunately the seller sent this by Priority Mail so I have put in a claim, but I needed a smoking gun. By calling in a case to the main USPS number I was able to speak to the manger of my local post office, she told me that a substitute mail carrier was working that day, and that my package was likely stolen. I didn't accept the thief scenario, especially with my Ring doorbell, unless the package wasn't placed at my front door. My usual carrier would have put this in the mailbox outside my building, and never delivers that early in the morning. Where I live unfortunately I see Fedex, UPS, Amazon, USPS putting packages at garage doors as well as front doors, and that has led to theft. I really needed to know exactly where my package was placed, and was there even an option on these hand scanners to say exactly where it was placed. Front door, garage door, next door? How accurate are they? I went to my local post office and asked the manager to provide the exact GPS location data from the device for my package. At first she was outraged, and told me she would lose her job! Then she disappeared and returned with it, it was several streets over from my building. I put this data, and my ring doorbell capture on my claim. I'm avoiding having anything delivered to my residence now.

    Feb 07, 2021
  • anon

    There are different options for where a piece was left. However the default is in or at the mailbox and it is a single push selection process. So if a gloved hand, or ungloved as the scanner buttons are close together hits the wrong location it goes to the cloud without the carrier even knowing he reported the wrong location

    Feb 11, 2021
  • anon

    Office in Miami FL 33166, is not even trying to deliver my package, they just scanned in the office as delivered, and by delivered i mean, someone else pick it up. and im really sure about this 'cause all my packages has been marked as if someone else pick it up. Avoid USPS at al cost

    Feb 04, 2021
  • anon

    Stop issuing untrue info. on the tracking site that a package was delivered when it wasn't. I'm not using USPS anymore.

    Jan 29, 2021
  • anon

    The local branch near me is where I usually drop my packages , it’s Mitchell Illinois , 62040 as I have noticed every time I take the worker packages at least half don’t get scanned in , and customers complain to me that tracking is not updating , after a week or so, I am forced to refund the item because after 7 days and it said I never dropped it off . I thought it was a fluke thing at first , but now I’ve noticed it’s every time I take something there .

    Jan 29, 2021
  • anon

    Have a phone coming and is going through UPS mail innovations UPS tracking says my package is in fort Wayne Indiana and that the post office accepted yesterday January 28th at 1 p.m. it is Friday January 29th and USPS website says my package was accepted in Illinois and is now in Wisconsin which is the opposite direction of where I am. But UPS still says it's in fort Wayne which is about 15 minutes from me what is going on?????

    Jan 29, 2021
  • anon

    I will preface this account by stating that immediately after college graduation, in order to get my footing, I worked two hellish years at the post office. The amount of stupidity, lack of intelligence, and dishonesty I experienced was mind-numbing. Thankfully, my career kicked in and I left one step ahead of losing my mental health. While at the post office, a given was that any package which traveled through the distribution center in Jersey City, New Jersey, would be lost (which is why that distribution center was dubbed by all northern New Jersey post offices as the worst distribution center in the nation). That situation existed long before my postal employment and it still exists today all these decades later. No one ever tries to correct the problem. Here is the game played at distribution centers like Jersey City: Postal facilities are judged by the amount of mail flow. What some facilities like Jersey City do is scan a package as coming in and then scan it as going out. They do this sometimes as many as six or eight times but the package never leaves the facility often for weeks. It just keeps getting scanned in and out as though its moving which is why tracking usually doesn’t give an exact location of a parcel. When I moved my business to Florida, I seemingly escaped this nonsense. We are a publisher and we ship books to customers. In order to save the customers money we send books via Media Mail. Media Mail is supposed to take up to ten days for delivery. From our Florida location, we found that in most cases, it arrived at its destination in almost the same amount of time as First Class and Priority Mail. Then Christmas of 2020 came around and the Post Office found a new excuse not to deliver mail on time: Covid-19. The new Bigfoot of excuses used for absolutely everything. Of course, it affected no deliveries all during 2020 up until Thanksgiving. Then suddenly, books we mailed out a month before Christmas, which had been ordered as Christmas presents, were suddenly lost. Their tracking fell off the grid. Inquiries resulted in lame form letters about Covid-19. None of our books arrived at their destinations until well after Christmas and without any notice of tracking; they just reappeared at recipient’s doorsteps! Suddenly, the rules got changed. Media Mail no longer would take up to ten days but now up to thirty days regardless that the post office receipts stated the estimated arrival date of less than ten. We figured (incorrectly) that now at the end of January, this made-up holiday Covid-19 delay would be over. But what the Post Office seems to have discovered is that using the Covid-19 excuse, they can continue being both lazy and incompetent and not go back to a schedule of reasonable delivery. Here’s our latest example: the printer of our newest book, shipped those books to us in two separate boxes. These are books needed for registry with the Copyright Office and the Library of Congress and to fulfill pre-sold orders. This is no small matter. At first, only one box showed up in tracking. When confronted, the Post Office claimed that the other box had not been shipped. After detective work by us, we found that the Post Office had picked up both boxes from the printer, who had a record of it. Silence from the Post Office on being given that news. Still the one smaller box continued to be lost while the other larger box continued tracking. Then suddenly, the larger tracked box disappeared off all tracking records and the “lost” smaller box was delivered in its place. As of yesterday, the Post Office has no clue why the larger tracked box disappeared or where it is. It’s value is $350 and no one seems intent on finding it. Even worse, all communication takes the tone that the USPS is blameless. We need those books and that doesn’t matter in the least to the USPS. FedEx and UPS track. They make no excuses. They know where each package is at every moment. I’t not just “in-transit”, they tell you where it’s moving to and from. They cost quite a bit more but they aren’t lazy or incompetent. In future, we’ll be looking into other avenues rather than the United States Postal Service which clearly shouldn’t be allowed to exist.

    Jan 27, 2021
  • anon

    This is an ongoing issue in Chicago. It's been going on for months and it is the carrier marking it delivered without so much as even coming down the street. We have to go out and chase them down, then argue as to whether or not they have the package they've just marked as delivered. Not once have we been wrong about them having our packages. We call the local post office only to be lied to, cussed at, threatened, and hung up by federal employees. It has now cost me over $100 for merchandise marked delivered that was NEVER EVEN AN INITIAL ATTEMPT AT DELIVERY. Even better is they'll claim they attempted to deliver the package but couldn't because they didn't have access to the location. That one is really hilarious. The front gate to our building doesn't even have a lock on it, even so there is buzzer box with the universal key lock for the postal service to access the building. Even if they took the 90 seconds to get the 15ft to the front door there's ANOTHER UNIVERSAL KEYHOLE/LOCK FOR THE POSTAL SERVICE TO ACCESS THE BUILDING. At this point I've ordered a security camera and every time I deal with this issue I'm not calling my post office, I'm calling the police and filing a police report. I have no recourse against the entirety of the post office, however, I do against the individual and I will have your carrier charged with theft and fraud in a heartbeat. Enjoy your day

    Jan 27, 2021
  • anon

    They aren’t being honest. I was supposed to have a package delivered a couple days back as I had 2 orders places. However I was notified they were not able to access the apartment complex and returned to the sender. I knew something was off because I got one package the same day and time they said they couldn’t access the building (no access). It was bizarre since they stated they had no access despite delivering one package from the same website. They never said they would attempt redelivery, they outright just returned the package. (92780)

    Jan 25, 2021
  • anon

    If I can avoid usps I am has they either misdelivered my package or it was stolen. And I am more than fuming as there is no recourse for me as it shows it has been delivered and I did business with a small company as well. It is the principal on this that kills me. I filled a police report as well to try and see if I can at least get my money back for the items as this is crazy. I can see how folks in big corporate locations get over on the little people as USPS got over on me

    Jan 24, 2021
  • anon

    This “stop the clock” is rampant in zip code 07005. No attempts are made to deliver packages and yet they lie and say no access to driveway. They also say item delivered to box when I’m starting right at the box and no one is there or has been there. Please do your due diligence and make them stop this charade, for whatever purpose they are doing it. I’d rather know my package hasn’t left a facility yet and is still in route than to be told it’s been delivered and it clearly hasn’t.

    Jan 24, 2021
  • anon

    This clearly is an ongoing problem, as today some employee at the Stafford, VA, Post Office falsified package-delivery data in what appears to be an attempt to hide late or non-deliveries. In my case, the system says "Delivery attempted" and "Held at Post Office, At Customer Request," but both statements are untrue. First, delivery was never attempted. The package fits in mailbox, but it was neither left in the mailbox nor at the door. There was also no signature required for this $11 purchase. Second, I never request for packages to be held at post office and certainly did not do so this time around. Post service in general is getting worse in my area, but this practice is not only annoying, but deceptive and flat out a way of lying to cheat the system. Packages are lately left all over my property or, as in this case, not delivered, but claimed that delivery was attempted and held at post office for pickup. Someone really should look into what is going on. At the very least, coding and notations should be accurate. If they forget to deliver a package, it should not say "delivery attempted" and then "held at post office." Not the first time this happens, just the first time I report it.

    Jan 23, 2021
  • anon

    I am going through this issue at this very moment. I was supposed to receive a package I ordered from Amazon yesterday. It was transferred to USPS at some point. My tracking info shows that they tried to deliver but were unable to because my front door/driveway is inaccessible. There are three things wrong with this: 1) I live in an apartment, I don't have a driveway. 2) The rest of my mail for that day was delivered in my mailbox with no problems (the package is very small and should fit in the mailbox. They have put my smaller packages in the mailbox before and anything too big is usually left at my door). 3) No redelivery sticker was left in my mailbox OR at my front door like they said they did. So now I'm left wondering if my package was lost/stolen, or if they just didn't have the package in their possession at the time they delivered the mail for the day, or if they just simply ran out of time. I don't mind waiting extra days for a package to arrive, especially because I know that the USPS is short handed at the moment. But tell the truth. If the package is late then say that, I've gotten messages before that said they were running behind and the package wouldn't make it on time so I know that is an option.

    Jan 22, 2021
  • anon

    Same exact issues occurred today no driveway blocking my condo door USPS needs to do better

    Jan 24, 2021
  • anon

    Yes, this is happened to me today. It causes unnecessary alarm for the customers when they have to research a non-existent delivery issue or search for a “delivered” package that wasn’t. Please just be honest.

    Jan 23, 2021
  • anon

    The date and time stamp needs to be correct. I had a 2-Day Priority Mail envelope shipped on 01/11/2021 at 4:35pm. Tracking shows it was delivered 01/13/2021 at 6:03pm. However, the mail delivery on 01/13/2021 was at 12:07pm, and did not include this envelope. I have a security camera which proves the delivery was not made until 01/14/2021 at 02:01pm. I have to prove to the courts that I did not receive check until AFTER 2pm on the 14th. I'm thankful I have a video camera which proves this, however, the USPS tracking is FALSE and needs to be corrected. This is the 2nd time they have falsified tracking information when I am needing accurate documentation. The other was a Signature Request, which no one was home to sign for it. They stated it was left in the mailbox. Why is this allowed? What's the point of paying for Signature Request when they are not getting the signature? This has to be illegal.

    Jan 21, 2021
  • anon

    I am so frustrated with USPS. I have 3 packages that were marked as "Held at customer request" when I made no such request. I went to my local Post Office today to pick them up and was told they would be delivered today. They weren't delivered as stated. One was a Christmas present that has taken almost 5 weeks to deliver. I get the system and workers are taxed, but stop outright lying to people.

    Jan 21, 2021
  • anon

    After living in the same city 25 years and NEVER having an issue, we have moved to a neighboring city (Dayton, TN) and can't seem to get ANY mail correctly at all. Over half of my regular, first-class mail that shows up in my Informed Delivery fails to show up. I have not had a package update to the Informed Delivery since the move and packages that I am having to track manually are showing delivered (left in mailbox) and are no where to be found. We are home all day and have cameras on the mailbox. No deliveries have been attempted. These "stop-the-clock" scans are completely dishonest. I understand that volume has risen and employees are short due to recent events, which may cause delays in delivery. Please just indicate that my packages will be delivered late. I only want "real-time" scans. HONESTY isn't too much to ask for here.

    Jan 21, 2021
  • anon

    I’ve mailed three packages from my apartment community mailbox in about a week including one today around 4:30.... got a message each time within a few hours to a few minutes stating they had been delivered. The packages were mailed from Florida to going to New Mexico and the other to Wyoming..... they are orders from my Etsy business. Nothing really valuable to anyone else but costly to me as I have to refund people who think I’ve cheated them and not mailed their packages.... I’m so upset after I googled it and saw this. It’s costing me money AND customers and I’m trying to feed my family.

    Jan 20, 2021
  • anon

    I just received a tracking alert that my package was delivered today at 10:41 am. Nothing at the front door. The only reason I'm not panicked this time, is that this exact scenario has happened to me before - where USPS marks the package delivered even though it is not. These lies have to stop!! If you can't believe an official government communication about something as mundane as a package delivery, it really contributes to the erosion in trust. Yeesh.

    Jan 20, 2021
  • anon

    My packages of records and books are showing delivered but they actually were not delivered at all. And there are no links or phone number to find help with this pre-scanning as delivered issue. On top of that it says left it near mailbox, but i love in an apartment . Mailbox is on street not at my door. My gosh will this ever end?? They just don’t want to deliver!

    Jan 19, 2021
  • anon

    Package not delivered last night 1/17/21 8:21pm due to blocked driveway/front porch. Not true. No drive way and front porch wide open. ... roommate has security camera of her own. Gonna ask to review video of last night for proof of attempt. As others stated it's fine to take an extra day for delivery, but to lie about it digs under my skin. Will forward video to appropriate party if this plays out dishonestly.

    Jan 18, 2021
  • anon

    A package that was marked as delivered (Jan. 15, 2021) via online tracking and notification I received from the retailer unfortunately is still in the hands of USPS. I know this is so because EVERY package I've received from USPS in the past 4 months has gone missing for 2-4 days. Not "sometimes" as the blog post above states but EVERY time -- and I do not live in a city, I live in a small rural community, Fishersville, VA. Whenever I complain in person to whom I assume is the head of this post office, the employee immediately becomes defensive, yells at me, and speaks to me in a way which no mentally healthy individual would speak. The employee always insists that my packages and mail do not go to HER POST OFFICE, that I am complaining to the wrong office despite my having in my hand printed copies of online tracking that specifically states ALL my packages were scanned into the Fishersville USPS. In fact, she refused to look at my copies (proof). I have also complained to this USPS location due to an employee at the Fishersville USPS (could be anyone) seemingly finding nothing wrong with taking my People Magazine between 2-5 days, reading it, and then finally having it delivered to my box with all the flyers inside missing, food stains on the pages, and pages turned down. When I complained about this issue, the same employee became angry, yelled at me in front of a line of customers, "Why do you think I would want to read your damn magazine?!" To which I replied, "Did I accuse you personally of reading my magazine prior to delivery, no I did not. I said a postal employee read my magazine and has been reading it then delivering it up to 5 days late for months now. Anyone in this postal office could have done that." She then told me that NO ONE in her post office read my magazine and besides. that, I was complaining to the wrong office. Since this was the 2nd time the same employee told me my mail was not her problem, I called the other post office to see if they in fact did deliver my mail. A very nice employee there told me that no they do not deliver my mail or packages. Isn't it sad that I (and other commenters below) felt the need to screen shot, make PDF copies of tracking information, video tape proof our packages were not delivered when postal employees documented the package as “delivered”? Do I act like a detective with my UPS, FedEx, or DHL deliveries? No, I've never had reason to do so – I’ve never caught their drivers in a lie, in an attempt to con me or a retailer. I read recently posts from vendors and retailers that stated they are upset at USPS because when postal employees mark packages as delivered and wait days to deliver the item, customers call them complaining that the package was stolen. When this occurs the vendor/retailer either resends a duplicate of the order using UPS or FedEx or reimburses the customer for the order. And this is what really bothers me, these retailers ultimately file these claims with their insurance company who reimburses the retailer. So, the insurance company is the one who is out of money in the end. Sorry, USPS Office of the Inspector General, the procedures you have implemented have failed – you have not taken this issue seriously as it never has been an issue which happens “sometimes, “occurs more in cities”, or is an issue which has it “shortcomings” as you stated in your blog post above. Scanning packages as delivered when not delivered happens MORE OFTEN THAN NOT in my opinion, especially during the past year. The issue is not one which has shortcomings, it is one which, to me, should be screaming “FIX ME NOW.” As stated above, your idea of solving this issue is to delegate fixing the problem to implementing correction directives from individual USPS offices. My question is this: What if at the individual post offices, the falsifying of documents occurs from the top down? If this is the problem, you will see no improvement of your correction plan. Also, if insurance companies are paying to cover deliveries thought to be lost but in reality, are purposefully and deceitfully marked as delivered by USPS employees, the money paid by the insurance company is in my mind the absolute fault of the postal service. Shouldn’t USPS be held accountable to reimburse these insurance companies and retailers for the loss of money due to USPS employee needlessly falsifying their tracking paperwork and turning it in as truth.

    Jan 16, 2021
  • anon

    Most packages I receive through the USPS are marked as delivered several days before they actually arrive. This means I can’t be notified when they are actually delivered, and won’t know to bring them inside.

    Jan 16, 2021
  • anon

    Please STOP marking items an anything BUT the actual TRUTH. Late? Mark it LATE. Need to delivery next business day? Say that. No idea when it will be there? Update with ETAs as they happen. When people BELIEVE what USPS updates are currently saying, we are left thinking sellers or buyers are dishonest, it effects bottom line on companies that ding for untimely shipping, time is spent searching all over wondering a) is it just late and will be there the next day b) did someone theft from porch c) did driver do something incorrectly d) was package delivered but left at wrong address e) is package on a vehicle, warehouse, loading dock, facility, local office, etc f) is the usps management an issue and the drivers are just abiding g) is the problem higher than management where falsified metrics are padding someone's pockets h) is the weather causing delays I) has the package been misplaced or lost...the possibilities are endless. The issue is TRANSPARENT ACCOUNTABILITY. The actual TRUTH is what will address this, nothing else. I would MUCH rather know medication is going to be delivered the next day rather than wondering which option if the above is true. It is causing additional and unnecessary problems, costs, time, and more. If the usps constantly and purposefully fails to scan at intake and update tracking with accurate information, then apparently no problem exists! And we all know that is NOT the case. Otherwise, we wouldn't see the admitted delay red notification on the website (which was posted several weeks in AFTER the delays were happening. The first step of fixing a problem is being aware and admitting there IS ONE. The CONSTANT inaccurate tracking is a HUGE issue. What's the real reason and who is actually benefiting from this? It certainly isn't the customers paying to ship or receive their items. Who's responsible if an item is dropped off but not scanned? Who's accountable when a package is not received but it is marked as "delivered" when it hasn't been? How are customers to be patient, report wrongdoing, and work in conjunction with usps employees when the usps itself is preventing that?! NO item should be accepted that isn't scanned and NO item should be marked delivered when it hasn't been. A lot of problems would be solved by just being HONEST.

    Jan 16, 2021

Pages

Recent Comments

Share this post


Monthly Archive