By Keith Kellison, senior vice president, UPS Global Public Affairs  When we say “neighborhood logistics,” what we really mean is serving everyday people like me and you better than ever before. At UPS, that’s nothing new. Since our start in 1907, we’ve gone through a host of transformations. From the early days of delivering by bike, to the first package cars, to next-day air shipments, UPS has led the way in meeting customers’ demands.  Quickly responding to changes in those demands is paramount. Logistics services work for customers when they are efficient, timely, secure, and affordable. And so as consumer habits evolve, we need to keep pace. Customers today are ordering everything from books to bathroom basics via the Internet. This forces logistics providers to look for ways to improve their delivery networks. In some cases, this takes the form of robust technological advances, like UPS’ ORION system, the most sophisticated route optimization tool available, reducing miles traveled and idle time — good for the environment and keeps customers’ costs down. Sometimes, though, even the simplest ideas might have a huge impact. As just one example, let’s take the mailbox. In the past, when most mail was letters, mailboxes were smaller, typically 8 x 11 inches. In fact, the design was so entwined with envelopes that in the 1930s Congress granted the U.S. Postal Service exclusive access to the “letter box.” But, as letter mail volume has decreased and parcel volume increased, mailboxes have grown. Pass through any neighborhood and you’ll see bigger boxes to accommodate small parcels like eyeglasses, designer clothes, and even time-sensitive groceries. Given this demand, and the fact that consumers own the mailboxes, doesn’t it make sense to no longer restrict mailbox deliveries? (Only the Postal Service can access your mailbox.) Customers would benefit from reduced delivery costs, additional flexibility, and the knowledge that their packages are safe. Of course, qualifications may be required to ensure security and that mailboxes are not over-crowded. But the good news is that the U.S. wouldn’t be the first to lift the restrictions. For years, third parties in Europe have been allowed to deliver parcels to mailboxes, with no security issues. If it’s worked there for so long, why can’t it work here? After the restrictions are lifted, we can continue advancing neighborhood logistics. Electronic delivery notifications and boxes with temperature controls are just two potential ideas with immediate potential. The list of opportunities is endless, but the first step is access.  Just what else might neighborhood logistics encompass? We asked three other postal experts to write guest blogs offering their thoughts and predictions on the future of neighborhood logistics:  The Delivery Revolution in Your Neighborhood by  Jody Berenblatt, senior advisor, GrayHair Advisors Worth the Price: High Quality, Convenience, and Timeliness by Robert M. Campbell, Ph.D., president and vice-chancellor, Mount Allison University, Sackville, NB Canada Carriers as Conduits by Jim Holland, research director, National Association of Letter Carriers Read what they had to say and let us know what you think, including what kind of delivery and logistical services you might want in your neighborhood.  Back to the "What’s in Store for Neighborhood Logistic Services?" blog.

Comments (105)

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  • anon

    I've called the USPS Postal Inspectors and USPS Customer Service for the last 6 months. I was to hear from my local station because I want a pedestal drop box placed at our Administration building in our Senior Mobile Home park that has been having mail theft for several years. No one from USPS has ever returned my calls or the emails sent by Customer Service to the local station. The USPS personnel have been terrible and completely non-responsive.

    Dec 12, 2017
  • anon

    I need to know what to do to move my mailbox from the street to close to the house. I am disabled and need the box closer to the house. Pleases let me know what I need to do to have my husband relocate the mailbox. thanks so much

    Nov 28, 2017
  • anon

    Mail was recently stolen from my mailbox, and I'd like to install an inside chute like we had in our last house. Who do I contact to make such a change? It should be noted that my mail box is in a group of three in front of my next door neighbor's home.

    Nov 03, 2017
  • anon

    This is more a question than a comment and that I would like to have answered as soon as we can. Can a Massachusetts State Police Officer come to your home and put a citation in an envelope with a stamp and no post marking on it in your mailbox? From my understanding the only people who are supposed to be putting mail in your mailbox as a certified letter carrier such as a mailman or the Sheriff's Office.

    Sep 28, 2017
  • anon

    I had FedEx deliver a package to my mailbox. I know this is wrong and illegal, but it seems just as wrong for the mail carrier to then take that package. You can see on my camera that he looks at the package and then takes it into his truck. I was informed by the local post office that carriers sometimes do this because "they take great pride in their work" and because it was illegal for FedEx to put the package in the box, they take it out. This was my property! It seems like it should be equally illegal for a mail carrier to take something out of my mailbox just to prove a point to FedEx. Why are they punishing me for a Fedex mistake? After talking to USPS, Fedex, and the company that sent me the package, it looks like I will never see it. What if the package had contained something important, like medications? I know Fedex did the wrong thing, but what USPS did was far worse.

    Sep 27, 2017
  • anon

    Do we have the right to install a personal mailbox to be used instead of the neighborhood cluster mailbox? Our mail has been stolen multiple times and the post office has stopped delivering since the last break-in on/about 9/9/17. There has been no notification as to when they will resume delivery or even what to do to get our mail now. Don't we have a right to receive our mail in a timely manner and if the cluster boxes cannot be secured, don't we have a right to have our own mailbox that we can secure and monitor?

    Sep 18, 2017
  • anon

    when they deliver mail to my mailbox in a bank of mailboxes (condo) they often put the mail in wrong boxes causing be to miss a bill and get stuck with late fees, I get other peoples mail in my box quite often, so I know this is a problem with delivery. USPS is just too unreliable.

    Sep 13, 2017
  • anon

    We,have had our mail box over 32 years a few years ago the mail lady stuck pins an paperclips in my key compartment where I could not get any mail ahe told me we had to pay or no longer get mail , I know they were free because no one drives mail in this area an now shexwill not give me my. Mail an my bills are due how can she do that when my ex step dad call her out please answer this for me can she with hold our mail an block my key wholes

    Aug 10, 2017
  • anon

    Asking to rent a mail box post office, how secured , the mail box if I rent? Is that only me have access ,? Apart from post office required employee. Thinking renting a box

    Jul 29, 2017
  • anon

    The management of our property lockt the mail room and ordert us to pick the mail up at the post office is these legal

    Jul 29, 2017
  • anon

    At least twice a year I can not get my mail out of the cluster mail box assigned to me. The mail carriers do not want to take the time to deliver larger packages to your home so they shove them into the cluster box. Unfortunately the opening at the back where they load is slightly larger then the space at the door. In order to get my package out I have to use a box cutter to take it out in pieces. This example is better than the second problem where the mail is jammed against the turn lock and I can't even open the door. I must then try to catch the mail person the next day to have them give me my mail & packages personally. Not a good situation when the package contains medicine and here in Las Vegas the temperature is 110 degrees. Packages should be put in last so they are not jammed against the front door!

    Jul 22, 2017
  • anon

    What is the guidelines concerning "rural" delivery? I live in a city and currently have mailboxes on the house, but they are now forcing us to put mailboxes roadside. I was under the impression that "rural" mailboxes, ie roadside were for rural customers and not in-town. This is going to do nothing but bring my property value down, possibly have adverse effects on the health of our postal employees and increase the cost of maintenance on the delivery vehicles.

    Jul 10, 2017
  • anon

    How do we get rid of the community mail box and back to the mailbox at the residence driveway /sidewalk? A number of residence in my neighborhood check their slot in the community box 2-4 times per week. ( the hassle of being a block away +) and the box get vandelozed and destroyed. If the boxes were at our sidewalks, we wold be more prone to get our mail daily. If vandalized it's an easy fix for the residence and not a inconvenience for the whole community.

    Jun 29, 2017
  • anon

    My spouse has bought a locking mailbox and refuses to give me a key, I know I have been sent mail she has not given me. What can I do?

    Jun 25, 2017
  • anon

    If I live on a road where I legally receive my mail, along with about 20 other people on that street, does that make this a PUBLIC road? Thank you for your help and assistance! Susan Fowler

    Jun 24, 2017
  • anon

    I am writing you because it was brought to my attention that xxxxxx xxxxx, the Postmaster in Conway, made false accusations about me to my neighbors by saying that I made threatening statements by phone and/or correspondences . If those statements are in fact true, the USPS is a federal entity, so by making threats to anyone employed by them would a major crime why am I still a free man? Crimes are not something I partake in. Further either Ms xxxxx the USPS, or the office of Mr. xxxx US Representative told the same people about Ms. Xxxxx (pmg) making statements that I make trouble with all of the government officials offices either locally state or federally is false. If I made any trouble it was in response to Mr xxxxx letter carriers careless disregard to life and property on my street and his careless driving habits. I had filed FOIA requests to get the carriers name on particular dates in attempts to bring a civil lawsuit and just like at the local office, I was denied and it was stated to me that it was because of carrier safety. Adelaide Cove has a legally posted speed limit of 10 miles an hour. I managed to verify that in less than 24 hours. We have all but begged Ms. Xxxxx (pmg) to verify the speed limit and ask the carrier to abide by it. We asked this of her 2 months before she finally attempted to, and then it took her a week. The carrier, himself, drives past the road department twice a day. It would have taken 10 minutes of his time to verify it himself. We tried to present Ms. Xxxxxx (pmg) with a signed statement on the road departments letterhead, but she refused to consider it, telling me that she had to verify it herself. Like I said, it took her almost a week to do this. So the next time I witnessed the letter carrier speeding down my road I contacted the sheriffs office before I left my home in an attempt to locate the vehicle to get a tag number so I could file a complaint with the police. I obtained the required information the officer requested and returned home without incident before hanging up with the officer. I further found out who the carrier was and his statements to law enforcement when I picked up the incident report . One of those statements was I was always harassing him and he denied speeding down the roadway. Upon receiving the name and address of the suspected offender I took the necessary steps to attempt to bring criminal charges at the prosecutors office and was turned down. Then I filed the paperwork to bring a civil lawsuit against the postal carrier listed on the police report. Yes, I had video taped the carrier from my porch on numerous times, however that is no different then a security camera doing the same thing without a human holding the camera. Our mail service was in fact suspended( hit and miss )for close to a month. It was later told to the neighbors that the reason the mail wasn't being delivered regularly was because they instructed the carrier that at anytime he feels his safety was an issue to skip the street. So he felt his safety was threatened for close to a month? I am a truck driver and as such, part of my job is drive on public and private roadways and if I feel threatened at customers because of whatever reason you will be paying 20 dollars for a gallon of milk. Because I will deliver the milk 20 days later and then it will be sour. Now some of the mail the neighbors had been looking for was regarding juvenile court orders and food stamp re-certifications, pay checks, light bills and the sort. To my knowledge some court papers and food stamp re certs have yet to be delivered. So if in fact, according to the USPS statement, that “the delivery of mail to Adelaide Cove has not been stopped nor altered at this time” is a false statement. Mrs xxxxxxx in fact asked Ms xxxxx post master general hogan street branch for a statement to confirm the mail had been delayed or ceased to our neighborhood, because her child was looking at jail time I believe, and Ms. Xxxxx (pmg) declined to supply the statement Mrs. xxxxxx needed to show to juvenile services to explain why she did not comply with the written orders they mailed her in an effort to prevent her child from getting any other charges. It is a federal offense for anyone to impede the mail delivery. Therefore if he truly felt threatened why wasn't a supervisor following or riding with him and documenting the situation on the road? Unless he was just merely making it up and if in fact that is what he did then his actions are no different then if I impeded the mail delivery. The carrier himself impeded the mail delivery therefore he committed a federal offense. The post office has made false statements that I have sent threatening emails and made threatening phone calls, I personally believe everyone should be held responsible for their actions/inaction's and the fact that Ms. Xxxx, while in her official capacity as a supervisor (at the least) of the Hogan branch post office in Conway Arkansas, told my neighbors that she believed I was the one making those threatening calls (sending those threatening emails), thereby defaming me, should be made to compensate me, personally, above and beyond how the neighborhood is compensated. Furthermore according to 18 USC 1703 delay or destruction of mail or newspapers reads as follows: (a) Whoever, being a Postal Service officer or employee, unlawfully secretes, destroys, detains, delays, or opens any letter, postal card, package, bag, or mail entrusted to him or which shall come into his possession, and which was intended to be conveyed by mail, or carried or delivered by any carrier or other employee of the Postal Service, or forwarded through or delivered from any post office or station thereof established by authority of the Postmaster General or the Postal Service, shall be fined under this title or imprisoned not more than five years, or both. (b) Whoever, being a Postal Service officer or employee, improperly detains, delays, or destroys any newspaper, or permits any other person to detain, delay, or destroy the same, or opens, or permits any other person to open, any mail or package of newspapers not directed to the office where he is employed; or Whoever, without authority, opens, or destroys any mail or package of newspapers not directed to him, shall be fined under this title or imprisoned not more than one year, or both When we contact anyone in the postal service, they just tell us to stay away from the carrier and if we do not, not only is it a federal crime, but our mail will not be delivered. When we try to make them understand that we have “never!” even spoken to him. We do not confront him in any way. Not vocally, not physically. We do not try to interfere with him being able to effectively complete his job, they behave as though they didn't hear it. This morning, (5/26/17) my dog unfortunately broke his collar and chased the carrier again. We completely understand that it is our responsibility to control the dog. The carrier called the sheriff's office and a deputy came to my house. All reasonable. While my roommate was speaking to the officer, he told her that another call from our carrier came in where he ( the carrier) said I tried to run him off the road. I was unaware of this accusation. I saw a deputy near my house and stopped to let him know a white car had just cut me off. Apparently it had been the mail carrier. I did not try to run him off the road, he cut me off. Later today I got a call from the postal inspectors office and was informed that since there was civil litigation between myself and Mr. xxxxx (letter carrier) I needed to stay away from him, not threaten him or impede him in any way. I informed the PI officer that NO ONE ever approaches him, threatens him, or does anything to impede him. We have tried over and over to make this clear to the post office. But the carrier is saying something completely different and the post office has yet to send someone to the neighborhood, or call anyone here, to hear what we have to say. All they know about our side is that we (myself and a few neighbors) keep calling and complaining. They listen to what the carrier says and react toward us as though what the carrier is saying is gospel. Ms. xxxxxx, from the Postal Inspectors office told me that if we wanted our mail delivered, when we see him coming down the road everyone needs to go inside until he leaves. It is summertime and the neighborhood gets together to visit. We have yard work that needs to be done. When we told Ms. xxxxxxxxx that telling us we had to drop everything we might be doing in our own yard and run like frightened rabbits into our houses was ridiculously unrealistic and that we refused to run and hide when the mailman comes, she said she wanted to clarify her statement by saying that we could stay in our yard but we couldn't be anywhere near our mail boxes when he came or he would not deliver the mail. The day before he hit the dog he attempted to run over me over and there were witnesses to the incident. Again, I told her that we do not go to the mail box until after he has left the road. She said that if he feels threatened (and I agree that if he TRUELY feels threatened, he should behave this way) he has been instructed to pass the road up. The problem about this is, he has lied about what the neighborhood is doing or where we are standing and many other things, so, he can tell the post office that he was too afraid to deliver our mail, for whatever reason, even if no one on the entire road is at home at the time and they will allow him to deny delivery to us, with no notice or asking anyone in the neighborhood what happened. If it is so bad on this little, dead end, gravel road, where mostly, widows, children, elderly and disabled people live, why hasn't a supervisor come out here with him to observe? Because the postal entity refuses to do more than give us lip service, the carrier, who obviously (to myself and my neighborhood anyway) has some kind of problem with me, the carrier can be hateful and just refuse to deliver that mail here and the post office will (they have so far) back him up. We don”t know how to make this any clearer. We do not speak to the carrier. We do not confront the carrier in any way We do not interfere with the duties of his job. We have, and will continue to keep our hands clean, because we know we are in the right and do not want to complicate our position. Therefore, we do not speak to the carrier. We do not confront the carrier in any way. We do not interfere with the duties of the carrier. And lastly, our dog is not the only dog that chases his car on this road. Actually we are the only one here that restrains (or is attempting to) all of our dogs. We did not want this to become such a big thing, but after complaining about the carrier, we have been threatened with the removal of our mail boxes, had our delivery disrupted and I have been defamed by the post office itself. We have contacted our Rep. And our Congressman. Rep. xxxx office informed us today, when we called to let them know what happened, and what the postal inspector's office said to us, we were informed that this is bordering on criminal (on the post office's side) and is referring us to Rep. xxxx district director. We are doing our best to avoid the carrier and behave in a civil manner. This is getting out of hand. We moved to this area so we wouldn't have to deal with anything like this. We are NOT trying to inflame the situation,, we want to put water on it. Neither the carrier nor the post office is letting that happen. Because of the way we have been treated and the defamation I have had to endure, we contacted Rep. xxxx to help us figure out how to get the local post office to compensate us for our inconvenience and financial loss. We are taking the carrier to civil court for other, personal reasons. Since we started the processes, the whole situation has flared up again. The usps oig informs us its against federal law to imped or threaten a postal offical. My question no one wants to answer is what about that very offical impeds the mail delivery or threatens life and property? And they refuse to answer it. We will not be frightened off. We will not be intimidated. We were mistreated by a federal entity and believe what we have been taught all our lives,, NO ONE is above the law.

    May 29, 2017
  • anon

    My mail box was located on my driveway where the Postman would have to pull into my drive way to deliver the mail. The mail box was hit and destroyed by someone leaving the house. I decided to move the mail box closer to the road so the Postman would not have to enter the drive way if he chose not to. Upon doing this I got a notice saying my mail box in inaccessible now even though it is now closer to the road. I called and they told me I have to move it even closer to the road. I'm on a farming road however and if it is placed to close to the road farming equipment will knock it down. The post office is telling me they will not deliver my mail until I move the mail box closer to the road.. even though they delivered the mail for 2 years before hand pulling into my drive way to deliver the mail. Is this legal? I need my mail and will probably just have to dig a hole tonight in the dark to move the mail box just so they will deliver my mail. I literally won't get my mail until I move my mailbox again for a second time. The post for the new mail box sat up for 4 days before a mailbox was put on it. After 4 week days of the post sitting in the ground they told me they would not deliver mail to the box. Thoughts?

    May 26, 2017
  • anon

    Can someone break in and steal something from a mail box located in the post office? The small non-profit I direct seems to have had this happen. And if this does happen, how would the PO notify us?

    May 24, 2017
  • anon

    Hi M. Sumyyah, Thanks for your message. To best allow us to investigate this issue, please file an online complaint with our OIG Hotline. You can do so by clicking on the red button at the top of the page which reads "report waste, fraud, and abuse." Thanks.

    May 24, 2017
  • anon

    Our 77375 P.O. is often acts irresponsibly. Our community mailbox cluster has had broken shared boxes (A through F) for nearly a year. They don't fix them and we often cannot get our mail as key will no longer turn. Lock spray does not fix it. So we have this and often our mail goes to another address or, when we drop off mail at the P.O.... it never gets delivered. Exactly what I expect from government and/or other workers who are rarely, if ever, held accountable. We NEED an alternative physical/letter delivery mail system as I don't expect they will every be held accountable.

    May 17, 2017
  • anon

    Hi Bob, and thank you for reaching out to the OIG. The best way to deal with this situation is to file a report with the OIG Hotline. That way we can investigate this issue further. To file a report please click the red button at the top of this page which reads: "Report Fraud, Waste, and Abuse." Thanks.

    May 18, 2017
  • anon

    State of Georgia - Subdivision Community I have lived in this subdivision for 3 years - there is a cluster mailbox kiosk and some homes even have Mailboxes at their doorstep. YET the Postmaster of the town has not issued KEYS to the cluster because they want all the remaining land and lots disclosed for numbering. We are not the only community that is having the town Postmaster hold keys to the cluster mailboxes held hostage. There is NO ONE on the town level that is in place by this mandate to oversee the installation of the kiosk and the issuance of the keys - it has to someone else besides the town Postmaster. We can not even get the Governor to help us as this is a Federal Mandate. And there are so many towns, cities and counties involved across the entire state.

    Apr 19, 2017
  • anon

    Similar issue in FL. Waiting for thenPO to "change the locks to approved USPS locks@ and issue keys to our cluster boxes. Our mail is being handed to apt community mgmt to sort and give to us. I'm. It comfortable with my personal business being seen by our mgmt not with my mail being left on a desk in the office for a few days. What is the recourse to get these keys / locks installed and released? Anyone in the complex that calls the USPS is told that there is only one person who re-keys and he's behind but it will be a couple of days ... for several months now. Tired of receiving my mail late and having it "public." Going up the chain now.

    Jun 26, 2017
  • anon

    My question is this...I live in a building where the USPS mailbox is located in a room that is locked with no-access to residents during certain hours of the night. By law, should I have 24 access to my personal mailbox?

    Apr 07, 2017
  • anon

    San Diego, CA Condo cluster mailbox is not working properly. Who is responsible for fixing it?

    Jun 06, 2017
  • anon

    My parents are not well and in their mid & late 80's currently their mail box is across a very busy road, we need to relocate the mail box. What is necessary to start the process?

    Apr 05, 2017
  • anon

    Why can't the owner of a PO BOX pick up mail from their box if they forgot thwir key? I am in the military and live onboard a ship. I went on vacation for a week. When I returned my ship was still out at sea. Keys for my PO box is on ship. I have picked up mail from my po box in the past when I forgot my keys. But this time I am told it is against policy. I am unable to find where in the PO Box policy it says that owners of the po box cannot pick up mail without having key on their person.

    Mar 31, 2017
  • anon

    There have been 5 cluster mail boxes broken into in our neighborhood over the past week. The current cluster mailboxes are about as reliable as my book locker in high school. Looks like they pop open easily with a crow bar. The Post Office should invest in better quality mailboxes-stronger and theft proof, or start delivering mail door to door.

    Mar 09, 2017
  • anon

    We run a property management business. We want to use our pedestal style US Mail box as our dropbox.

    Mar 09, 2017
  • anon

    Can UPS deliver to my mail boxbox?

    Mar 06, 2017
  • anon

    Addendum to my previous comment: Mailbox broken into again. Door wide open, lock not tampered with. My nightmare continues. So, still, my answer to the topic is: NO.

    Jan 25, 2017
  • anon

    Unfortunately our community box was broken into last week. After several calls and the help from a friend that works for the post office I found out that I would have to go to the post office to pick up my mail until the box was replaced. Now for me that is unacceptable. We are forced to have these boxes because someone voted for our neighborhood to have them. Stupid when surrounding streets all have individual boxes. No one can tell me when the box will be replaced and no notification has been placed telling one how to get their mail. So for everyone on our street we are inconvenienced with having to go to the post office to pick up our mail. As many people are at work during the hours the post office is open you either have to take a day off work to go pick up your mail or wait for the weekend day and try to get in to the office before it closes. Really irritates me right now with the price of postage going up again. Customer service is non existent when you can not get an answer when calling on the phone and no one can tell you when your box will be fixed.

    Jan 24, 2017
  • anon

    Who is responsible for changing the locks on mailboxes once a resident moves out? What is the USPS policy on this and where do I find them? My local post master is brushing me off and wont give me answers.

    Jan 18, 2017
  • anon

    My cluster mailboxes have been moved and I have no idea where they went. Do we have to be notified if the cluster mailboxes are being moved before they are moved

    Jan 16, 2017
  • anon

    Why does it take 2 weeks to change locks on my cluster box? and why don't they let you know when they did change the lock? We just moved to Grand Junction and if we had know it took this long, we would have made the Post Office our first stop. My husband and I are self employed accountants and we receive payment through the mail. We have bills to pay, but as of now, I can't receive mail until they change the locks. I stopped by my local post office in Grand Junction, Colorado and asked why. All they could tell me is at least you won't spend the money shopping. Not funny.

    Jan 12, 2017
  • anon

    I guess we've been lucky, after 30 years our own cluster box mailbox door lock was only "screw-drivered" up once. Then came 2016 and problems in our neighborhood have escalated. Our own problems stated Nov. 7, 2016 but wasn't caught until mid-December when letters arrived saying bills weren't being paid. Outgoing mail was being stolen. Then our own box's fron't door was broken into, the lock undamaged this time. The person at the PO in a phone call said I'd left it open, blaming me. Mine wasn't the only box left open that day, two other neighbors' boxes were ajar. I did a complaint through the ID Theft link and a report to the police dept. I wrote that someone might have a Master Key. The police weren't helpful with "it's just mail" attitude when I'd originally called them, thus sending in their online report. Just yesterday, Jan. 11, 2017, our cluster box door was left open again, once more along with a neighbors'. We'd just gotten a new lock in December. So once again, someone has a Master Key. The locks are not being damaged. So I sent in yet another complaint this time using the mail theft link. The preceding is kind of in response to Rosemary T Zoucha's comment, agreeing with her that the same problem keeps occurring. The next part about Mail Hold is a response to Sheryl Rodriguez's comment, corroborating that it sometimes doesn't work. When our box was broken into in December, we put a week hold on our mail. The very next day we had mail in our box while waiting for the lock to be replace (which the PO wanted to charge me for since they thought I'd left the door open). A call to the PO cleared this up, that I wasn't going to pay for a new lock. The Hold was now put in place. Then the Hold ended when the lock was replaced. I picked up my mail at the PO. And then a package was arriving, and using the PO tracking system, it said the package was left in our mailbox. I checked. It wasn't there. I called the PO again, It was being held. Even after the Hold had expired. So another trip to the Post Office. This brings us to the entire point: Should 3rd parties have access to mailboxes and cluster boxes? From my own limited experience, when thieves already have access to the boxes and the letter carriers and PO don't even know if mail is being held or not, having even more people getting into our boxes will allow more thieves to go around and breaking into them. Just one more lost Master Key or wayward employee to gain access is not worth the trouble. Sorry that this was long-winded. But it was and continues to be three months of mail theft. I tried to be concise. Hope it all makes sense.

    Jan 12, 2017
  • anon

    I live in an over 55 community in Florida. The postal box is bought by me it is fitted to the side of my home by me and maintained by me, yet UPS claims ownership and with it come all sort of archaic rules as to who can put mail in the box is it not time to move into the 21 century. We produce a monthly news letter volunteer’s deliver it is against UPS rules to put it in our Postal Boxes why?

    Jan 09, 2017
  • anon

    Good Morning, I am the board president of Wolfe's Pond Hoa Staten Island, NY. I would like to find out who I may talk to about relocating our cluster boxes for the Hoa. They are in an area where they get vandelized or hit by cars because of a turn were they are located. We have two other areas where the cluster boxes can be relocated to. Please advise on who can help us. Thank you,

    Jan 08, 2017
  • anon

    I want to rent a post office box but will I be able to receive UPS & FEDEX packages?

    Dec 17, 2016
  • anon

    If your Post Office participates in the Premium Post Office program, then yes, you can! Ask at the counter!

    Jan 04, 2017
  • anon

    Just recently UPS started dropping off some of our packages off at the post office to be delivered and the mail carrier does not bring them to the house, rather they leave them on the side of the road by the mailbox!!! Some packages are left on top of the mailbox too, Granted our road isn't traveled too much but I don't want my packages sitting right out in the open that far away from the house. We can't even see that far from the house to even know there are packages up there!!! Sometimes I don't get home from work until after dark. When I left Saturday morning, I saw a package on the ground, which must have been delivered Friday but it was dark when I got home from work and it blended in with the ground. So it must have been out there half the previous day and all night! I really despise USPS delivering my packages!!!!

    Dec 07, 2016
  • anon

    I'm responsible for 102 mailbox cluster and 4 parcel lockers. I would not want to see USPS allowing others to access the mailboxes/parcel lockers. That said my issue is with USPS handling the "last mile" as they say for Amazon and others. USPS has to approve/allow larger parcel lockers than currently provided by Salisbury and others. The parcel locker sizes currently available are not large enough to handle the packages now being handled by the Post Office. Our residents have to make a 20 mile round trip to pickup the boxes being handed off by others because the available lockers are too small. I have been unable to find larger parcel lockers anywhere that use the arrow key and key capture locks.

    Nov 26, 2016
  • anon

    Hello, My neighbors and I have a community mailbox, about 12 boxes in it. We have been broken into three times, and now we are wondering what we can do to keep these so important boxes safe in the future. Please, if you have any suggestions let me know so we can implement them. The post office is replacing the broken locks, but these are the same type that have been broken into these three times. Something about doing the same thing and expecting different results??? Thank you so much, we appreciate any help you can give to us. Rosemary Zoucha HOA president

    Nov 11, 2016
  • anon

    Our road has a cluster mail box system. It was hit by a" hit and run " car which caused much damage. The local post office installed it and controlled who used it. Now they will not take responsibility to replace it after this incident. Please advice.

    Nov 10, 2016
  • anon

    Mr. Kellison is wildly out of touch with issues facing the American postal customer. Mail theft and community box break ins are rampant and wide spread almost everywhere now. No one in their right mind will have ANYTHING of value delivered to a postal box because the USPS has done virtually nothing to stem the avalanche of crime associated with mail theft.

    Oct 31, 2016
  • anon

    I had to go to three post office locations this weekend to mail a package. The drop boxes were locked at two locations. This is very frustrating. I work during the hours USPS is open.

    Oct 31, 2016
  • anon

    Allowing anyone other than USPS employees to access post boxes is a BAD IDEA. I am amazed the OIG does not understand why: the mailboxes do not have controlled access now. Millions are unlocked. Some individuals still believe that stealing mail is a felony. Well - only if the violator is caught and prosecuted. AND THAT is not done in MANY states in the USA. California is one state where this is the case; I personally have spoke with law enforcement and OIG USPS staff when I was involved in an identity theft investigation, so I have personal knowledge that enforcement is not done unless monetary amounts are substantial. So - there are no controls on the mailboxes. If the law were changed to remove access limitations, and give UPS, FedEx, MomandPopDelivery, and goodness knows who access into mailboxes that are too small for packages - if there would be theft, how in the world would it ever be determined??? The finger-pointing would be never-ending. No - here is what is needed. 1. Enforcement of mail theft laws including investigation of mail theft even if monetary amounts are < $1000. 2. Promotion by USPS of truly theft resistant mailboxes. Many on Lowe's and Home Depot can be opened with a screwdriver. This is a preventative control. 3. Consider how to incentivize catching of mail thieves thru use of webcams or other technology.

    Oct 29, 2016
  • anon

    I pay extra for UPS and Fedex TO AVOID USPS. Now my UPS and FEDEX packages are being delivered by the post office that I hate and an incompetent mail carrier. This was a horrible idea and customers should have an easy way to opt out of this.

    Oct 20, 2016
  • anon

    I completly agree with you!!!

    Dec 07, 2016
  • anon

    My mail was stolen from a usps mailbox. The same mailbox that I have used for 2 years. There was if course rent money in the envelope and I have been trying to pick myself up financially ever since. I think it is ridiculous that there is nothing that can be done when stuff like this happens. I called the post office and the person looked for the mail but apparently didn't find it. This put me and my family put 950 dollars and we are suffering for it now.

    Oct 17, 2016

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