Photograph of a person writing on a clipboard at a Post Office retail facility.

The U.S. Postal Service has more work to do to improve retail facility conditions and to fix potential safety and security problems.

That’s the gist of our recent “capping” report, which summarizes findings and recommendations on our series of audits on retail facility conditions conducted last year in all seven of the Postal Service’s geographic operating areas. We identified poor and unsafe conditions at all but one of the 149 facilities we visited, including problems with appearance and employee working conditions, as well as roof, lighting, and wiring issues and other safety and security concerns.

In the capping report, we note USPS has made progress toward addressing our recommendations, but hasn’t made all the necessary facility improvements to date. We conducted follow-up visits at several facilities, including 10 with significant security and safety issues that remain unresolved. At another 49 facilities, nine either did not provide evidence or provided insufficient evidence that management had remediated the identified conditions.

Facility condition issues continue to occur for a handful of reasons, our report notes, including budgetary constraints; management overlooking facility conditions to meet operational needs; employees being unaware of the consequences of not adhering to policy or adequate facility upkeep; or the need for additional training and oversight.

We recommend that USPS develop a robust training program and communication plan to holistically address facility condition awareness, protocols, monitoring, and reporting. We also recommended the Postal Service establish an oversight mechanism to ensure safety inspections are completed accurately and deficiencies are addressed timely.

As noted in past blogs, the post office lobby is seen by many customers as the principal business office of the Postal Service. Its appearance directly affects the Postal Service’s public image, which in turn impacts the USPS brand.

We will now look at processing facilities nationwide. The safety, security and cleanliness of these facilities is also important.

Have you seen improvements at your local post office?

Comments (21)

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  • anon

    The facility located on Broadway Road and the 101 Freeway (85202)is so ghetto. No one cares about dead trees and filthy interior. A dead tree branch scratched my car while entering drive-up mailbox. This location is at the Gateway entrance that demarcates leaving Tempe and entering Mesa. What an ugly representation of Mesa. I always feel like I need to take a shower after leaving the dilapidated lobby.

    Sep 02, 2018
  • anon

    Hello, Barbara. Thanks for your message. Please file a complaint directly with the Postal Service at emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs. Just choose the tab marked "Postal Facility".

    Sep 05, 2018
  • anon

    The USPS will never get another penny from me for international mail. I will pay twice the money yo use Fedex or UPS the next time. They have better control of our packages. Poor service postal service.

    Aug 21, 2018
  • anon

    The only response that PROBABLY results in customer facilties reairs is a congressional investigation. Management won't initiate this & USPS retaliation is probable if craft initated. Houston FMO sent it's entire AMT9 7-man crew to power wash a building that had two FTR custodians. It's the entire staffing for Houston AO Maintance with 2,00,000 plus square fett. Same a.o. crew wouldn't cut lawn. FMO sent it's only material handler to cut it. If your not part of the solution, your part of the problem. Putting out studies after countless studies without ANY remedies makes OIG complicit in this failure. It's sad when you have to rely on worthless congressman for cutting your lawn. It's even sadder that it was OUR failure that forced Congress to step in to preform maintenance at USPS. It's sad you would have OIG bean counters writing reports knowing nothing will result from finding faults in system. Well. Anyway. Call your congressman! It's election season & your calling with a reason!!

    Aug 09, 2018
  • anon

    If the OIG was really interested in the deplorable condition of post offices then they would ensure that there are qualified and I express the word qualified maintenance workers in the field that can do these repairs for example Virginia Beach Virginia has one designated field maintenance person total for all of it’s facilities. That is one person doing the work of 5+ people. Even with overtime it’s Impossible!!!!! It is a safety issue.. I do not understand how the Richmond district can justify having one person designated specifically for Virginia Beach. It’s not only unfair for the one worker being overwhelmed with work but also unfair to all the employees in Virginia Beach for building conditions not being up to par due to delayed work. Also Financially irresponsible and wasteful for the post office to have to contract out jobs that otherwise could be done by our own employees if the complement was correct.

    Jul 30, 2018
  • anon

    MY son's T-MOBILE OLD PHONE, has mysteriously disappeared in the post-office box???T-MOBILE ADVISED AND HELPED HIM PACKAGE UP THE OLD PHONE AND DIRECTED HIM WHERE TO DROP IT OFF.ALL OF A SUDDEN T-MOBILE IS CALLING HIM TELLING HIM THEY DIDN'T RECEIVE THE OLD PHONE.TO THEIR OWN DIRECTIONS OF SERVICE AND SET-UP AND DISPOSAL,THEY ARE NOW ATTEMPTING TO CHARGE MY SON ON HIS CONTRACT $400.00,FOR A PHONE THEY "SUPPOSABLY",HAVE NOT RECEIVED. IN ALL REALITY HE FOLLOWED THEIR PROTOCOL OF WHAT TO DO WITH THE PHONE.HE HAS SINCE RETURNED TO ASK THEM WHAT HAPPENS TO THE PHONES OR HOW CAN IT BE TRACKED,JUST TO BE TOLD THAT "BY THEY'RE DIRECTION,MIND YOU"-THEY HAVE NOTHING TO DO WITH WHAT HAPPENS TO THE PHONES FROM THAT POINT(ONCE THEY'RE PUT IN THE POST BOX.) SO,NOW IT WOULD FALL ON WHO PICKED UP THAT MAIL,DATE,TIME,AND DROP OFF,CAMERAS,OR TRACKING NUMBERS...IN THE MEANTIME T-MOBILE/INSURANCE WANTS TO CHARGE YOU $400.00 DOLLARS FOR A PHONE,THAT CANNOT BE ACCOUNTED FOR! CAN YOU SAY RED FLAG? PERSONALLY I CAN SEE THE SAFETY AND LACK OF SECURITY AT ANY POST BOX! WHERE ARE THESE PHONES DISAPPEARING TOO??? NOT TO MENTION PEOPLE BEING CHARGED THESE "BILLS",WHEN THEY'RE SYSTEM IS FLAWED FOR RETRIEVING THE OLD PHONES AND KEEPING TRACK OF THEM????? PLEASE LET ME KNOW. THANK YOU,DAWN

    Jul 25, 2018
  • anon

    Hello, Dawn. Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with lost or damaged mail. You can file a claim with the Postal Service at usps.com/help/welcome.htm

    Jul 26, 2018
  • anon

    THe post office facility in Bishopville, SOUTH CAROLINA SUFFERED FIRE DAMAGE OVER 18 MONTHS AGO. NOTHING IS BEING DONE TO CORRECT THIS SITUATION. WE HAVE PICK UP BOXES OUTSIDE WITH NO PROTECTION FROM WEATHER. SERVICE FROM KIOSK THAT IS ONLY OPEN A FEW HOURS DAILY. MAIL IS CARRIED TO ANOTHER COUNTY FOR SORTING AND DISTRIBUTION. THEREFORE , CARRIERS HAVE TO DRIVE TO ANOTHER COUNTY TO PICK UP THEIR MAIL FOR DELIVERY TO RURAL ROUTES. WHAT IS PROCEDURE FOR POST OFFICE TO RENT FACILITIES. I KOW FOR A FACT THERE ARE OTHERS WILLING TO BUILD AND LEASE A BUILDING THAT IS SUITABLE. OR THE OFFICIALS IN LEE COUNTY ARE WILLING TO WORK OUT A SOLUTION. THE ENTIRE COUNTY IS FRUSTRATED WITH THIS SITUATION AS NO REASONABLE ANSWERS CAN BE OBTAINED.

    Jul 23, 2018
  • anon

    The post office at 8185 Via Ancho Road Boca Raton, Florida 33433 on the outside is a total disgrace. The sidewalks are filthy, the lawn has not been cut is ages, and there weeds growing up in the parking lot. This place looks like an abandoned property!!!!!!! It really is terrible!!!!

    Jul 14, 2018
  • anon

    Hope something will be done thank you

    Jul 13, 2018
  • anon

    They never wash the yellow bags! Ther is blood, oil and you smell fuel on them when working!

    Jul 12, 2018
  • anon

    Hello, Sheila. Thank you for your message. You can notify the United States Postal Service of your concerns on the USPS website's "Help" page. Click "Email Us" then "Postal Facility".

    Jul 12, 2018
  • anon

    Hello there. Our local Post office in Silverton, Oregon is in disrepair, especially cosmetically around the grounds. A local group I'm helping to organize has been talking about helping out with rakes, hoes, trimming tools, and manpower to help at least trim bushes, pull weeds, put down bark dust, and cleaning cobwebs and dirt off of the building. All we want is the ability and permission to help. But another local club, the Silverton Rotary, has been told in the past that this would be considered trespassing and is not allowed. So the crux of my question is-how do we get permission, and do we really need to fear for our personal freedom to help? Our local Postmaster has not been responsive to my offers of help in the past, either. Thanks! Brian Aust

    Jul 12, 2018
  • anon

    Hello, Brian. Thank you for your message. You can notify the United States Postal Service of your concerns on the USPS website's "Help" page. Click "Email Us" then "Postal Facility".

    Jul 12, 2018
  • anon

    Please provide new postal signs for tbe Debary, FL Post Office. The condition of these signs give the impression of a needy community that ahows no care.

    Jul 11, 2018
  • anon

    Hello, Denise. Thank you for your message. You can notify the United States Postal Service of your concerns on the USPS website's "Help" page. Click "Email Us", "Postal Facility", then select "Lobby Appearance" in the pull down menu.

    Jul 12, 2018
  • anon

    Though I had to read to the end to see recognition for the need of employee training it was good to see. I do believe employee training would significantly reduce problems and increase new improvements.

    Jul 10, 2018
  • anon

    Dont use the USPS, They will steal your money from the envelopes and then tell you to lodge a complaint online. Use Fedex or UPS and just put USPS out of business because they hire thieves and cant do anything about it!!!

    Jul 09, 2018
  • anon

    Thank you! They steal packages here too. They go into the regional facility and never leave. And they refuse to fix the problem. Boycott USPS is what I say.

    Jul 12, 2018
  • anon

    City of Cibolo Post Office needs to be addressed as neighbors are getting each other’s mail and sometimes mine is getting sent back to sender. Supervisor will not address as he says he can’t do anything. This is very serious business.

    Jul 09, 2018
  • anon

    Hello, Deborah. Thank you for your message. If your issue has not yet been resolved by the USPS Office of Consumer Affairs, please file a complaint with our Hotline. You can access the online complaint form at https://www.uspsoig.gov/form/file-online-complaint. This will allow us to look into the matter for you.

    Jul 12, 2018

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