on Aug 11th, 2014 in Ideas Worth Exploring | 4 comments
 

Say you’re about to drive off for vacation in less than 48 hours, but you suddenly realize your license has expired. The nearest DMV office is 15 miles away, the waiting line probably just as long, and there’s just too much else to do to get ready. But imagine now that you can go to your local Post Office, which can handle the renewal right there and then.

That’s just one of the many possibilities discussed at a roundtable we recently co-organized with the Postal Innovation Platform. The topic: opportunities for postal operators everywhere to simultaneously expand business while partnering with their respective governmental agencies to better serve the public. Experts from academia, government, and the private sector looked at how postal operators could leverage their assets and capabilities to successfully meet the changing needs of government. Our newest white paper recaps in detail the main points and highlights of the roundtable.

Perhaps the most significant point raised: Posts in every country have features and resources that give them competitive advantages over others in the e-government space. For instance, they have unrivaled networks of post offices and delivery services, which could help bring government services closer to remote areas, where Internet access is minimal or nonexistent. Given their traditional role as trusted intermediaries, posts can also offer services that require privacy and security: payments, document certification and notarization, management of electronic health records, and voting by mail, among others.

Several postal operators already partner with government in some of these ways. The U.S. Postal Service, for example, has long helped the U.S. State Department process passport applications, and Poste Italiane issues notices of traffic violations and collects payments. But tell us: What other government services would you like the Postal Service to be able to offer? Driver license renewal? Marriage licenses? Any of the services listed above? Something else?  

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Hearing news re terrible budget short-fall this 1st quarter of 2014 makes me angry--here we have (had) the best polstal system in the world -- yes things have changed, but we should be able to change with them--use this marvelous system that is already in place to expand into this system other services, i.e. license renewals, marriage licenses, back to passport services (which we lost at too long ago in our main post office), etc., etc. I note that you are "talking" about it? It's time to quit talking and start doing! And, rather than eliminating services we should be expanding them -- think, think, think! Don't fall for the idea that mail service is done -- it is not and should not be -- be creative and use this wonderful system for everything you can think of that still needs to be. How about voter places? Passports? Licenses of all kinds? Collaborate with AAA for map services? Partner with anyone and everyone you can find. You have the resources, they need them--find out who they are and get them on board.

Hearing news re terrible budget short-fall this 1st quarter of 2014 makes me angry--here we have (had) the best polstal system in the world -- yes things have changed, but we should be able to change with them--use this marvelous system that is already in place to expand into this system other services, i.e. license renewals, marriage licenses, back to passport services (which we lost at too long ago in our main post office), etc., etc. I note that you are "talking" about it? It's time to quit talking and start doing! And, rather than eliminating services we should be expanding them -- think, think, think! Don't fall for the idea that mail service is done -- it is not and should not be -- be creative and use this wonderful system for everything you can think of that still needs to be. How about voter places? Passports? Licenses of all kinds? Collaborate with AAA for map services? Partner with anyone and everyone you can find. You have the resources, they need them--find out who they are and get them on board.

I find it hard to believe that the post office would either due this efficiently or friendly. I have been to this office 14651 BEN C PRATT/6 MILE CYPRESS PKWY FORT MYERS, FL 33912-4456 on more then one occasion and cannot get them to answer a question without either a rude response or a pointing finger telling me what I need is somewhere over on the wall. In theory sounds great but until you get these female postal workers to do the job they are already supposed to be doing, I will gladly wait in line at DMV and that is saying a lot right there.

I'm sorry, but the USPS cannot handle the business of delivering my mail unopened and/or undamaged. I certainly don't want them in possession of any personal or sensitive information needed for DMV and Marriage Licenses.

I've had issues with opened/damaged mail for over a year and now my local post office expects me to bring my mail back for inspection. This INCOVENIENCE also extends to packages picked up at their facility. Obviously, neither my pictures nor my videos are proof enough that this is happening IN their house, not AT mine. Bringing BACK the mail is nothing more than a smoke-screen on the manager’s part; to do nothing but look the other way and point an accusatory finger-of-blame elsewhere.

If that isn't bad enough, you have to deal with grumpy, lifeless clerks who know ABSOLUTELY NOTHING about customer service. It’s like pulling a mouth full of healthy teeth to get them to do the job they’re paid to do. And don't even get me started about the total lack of courtesy and respect. Not only are my tax dollar and my postage/handling fees paying their salaries, but now, to know what’s in my mail before I do. They work for US...the PUBLIC...the CITIZENS of our towns and neighborhoods....WE are the customers...not the other way around.

The USPS employees are some of the worst, entitlement-driven, non-workers on this planet. They must be held to the same standard as the rest of the work-force. They must be held accountable.

I say NO!!! Let them master the task of "service:" and "service with a smile" before they are required to think and do “OUTSIDE THE BOX!!!!!”