The Post Office isn’t the only place to shop for mailing services. Postal Service customers can purchase products and services at postal stores and other facilities, and on-line at USPS.com. They can also call 1-800-ASK-USPS, to get answers to their questions and address their needs. Some of the more popular customer services options available are:

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•Finding a Zip Code™.
•Shipping products and services.
•Scheduling a pickup.
•Locating a Post Office™.
•Tracking and confirming shipments.
•Changing addresses.
•Getting information on delivery services.

Are www.usps.com and 1-800-ASK-USPS useful, easy-to-use tools for customers? Could improvements make the tools more user-friendly? Let us know what you think of the customer service tools that are available. Are there additional products and/or services you would like to see added to www.usps.com or 1-800-ASK-USPS?

This topic is hosted by the OIG’s Office of Audit Information Technology team.

Comments (69)

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  • anon

    The postal service is an example (in a small scale) of what liberals can do to an institution. Today, I am looking for a package supposed to be delivered two weeks ago. I have been waiting like an idiot but never arrived and probably never will. They "opened an investigation" and I have to wait what they are going to say (I suspect...) Three months ago we made the mistake of using their EDDM service (Every Door Direct Mail). We followed their guidelines to the T and created our mail pieces at a tune of $900 including printing and labor. The local postal office charged us $800+ (approx) to deliver the pieces to roughly 4,600 homes/businesses. But I knew something was wrong from the start when I saw the way the clerk handled our order. She was clueless! We had to help her fill the form! Then, after about 25 minutes, she called someone from the back to come get the pieces. The guy did not look happy nor someone I would trust .25 cents to. We paid our money (took some photographs of the pieces and the form) and left. The expected delivery date (although not guaranteed) was only three days away. The pieces consisted of advertising from about 10 businesses in the area including ours. A month later, neither us nor the other business owners had received anything. Not in our homes, not in our businesses. And they are all within different zones of the 4,600 targets. We went to speak to the supervisor. She comes from the back, annoyed, tired, clueless. She promises us that the pieces would go out THAT weekend. Nothing. Went back days later, she does not come out. Someone else (we believe it was a carrier) comes out and tell us that they "did delivered them, she remembers". We decided to wait another day. Nothing. We decided to call the Post Master. They say they will investigate. That same day, an hour later literally, we get a phone call from a "client" that "received one of our pieces" by mail. According to him, he just got it and he is calling from his business. When we press him about more info, he gives us the name of the business and the location, but he is not even in the zones we selected! Up to that point, nobody has received anything. Not even the local clients that come to our business. We go to the post office and file a claim. They returned our money after a few days of investigating. They only returned the amount we paid for the service. We never got our pieces back. This is what awaits us all if the country falls in the hands of the liberals for another four years!

    Apr 28, 2016
  • anon

    I have been trying to my brand new in the box sprint Tab 4 for over a year. It has been the most unpleasant transaction of my life. I wish this comment area had been available in March 2015. This last letter from your office i received was sent to wrong address, in spite of the fact the documentation and the letter I sent all had the correct address. In a nutshell... some one in the post office stole my package, and I'm still paying for it. I tried to put $650 in insurance and argued with the clerk only to find out that only $50.00 was put on it. No one in their right mind would ship something that expensive for $50.00 insurance. Now there is no documentation.

    Apr 27, 2016
  • anon

    The customer service at USPS is absolute garbage. There isn't one positive thing I have to say about it, and every single time I've had to complain about a package that was "delivered" they told me that they had delivered the package and it was out of there hands. That if I want to not have this issue that I need to buy a PO box or "just deal with it." Ever since I've moved to this address I've lost seven packages. Each of them retro games. Two of them required signatures to be delivered and wouldn't you know it, they were "delivered" regardless. I'm going tomorrow to my post office to effectively raise all nine lairs of hell because today I had two packages "out for delivery" until 6 o'clock, and then suddenly it updates that both packages were delivered at 12:57. We didn't even get any trace of mail today. Now I need to deal with the people who are going to insult me for complaining.

    Apr 21, 2016
  • anon

    USPS has absolutely terrible customer service when something has actually gone wrong with a package. It takes multiple contact attempts (complete with long hold times) to get anyone to actually look for packages that've been missing for a month. There's no real email support options if you can't use the normal form (I'm not inside the US and my case was wrongly closed). Basically, it works ok until it backfires. And when it backfires on every 10th package or so, you're either out $50+ or 3+ hours of time trying to get someone to actually help you.

    Apr 20, 2016
  • anon

    I realize that the number of processing centers has been reduced, but does the most efficient route for a package that went through Rochester, New York, en route to Baltimore, Maryland, really run through Roanoke, Virginia? Or is this just another case resembling the one where I ordered something from Washington State and it went through Alaska?

    Apr 15, 2016
  • anon

    I want to personally thank Tracy Dudley for going the extra mile in helping me locate my purse. Monday evening I lost my purse, I had run several errands so I had no ideal where I lost it. Tuesday afternoon Tracy gave me a call apparently someone had found the purse and after taking my few dollars they dropped the purse at the Northend Post Office. Thru due diligence Tracy was able to locate me and I retrieved my purse with all the personal ID in tact. We live in a world where honesty is not the best policy. So, thank you thank you thank you Tracy Dudley for being an exception to the rule. And thank all of you at the Northend Post Office for easing the heart and mind of an "old lady" name Doris.

    Apr 07, 2016
  • anon

    I sent a letter from the St James PO on March 11, 2015 to Kuala Lumpur, Malaysia. I was told it would take 7-10 business days. Today is 3/31/2016. Do you think they will ever get it?

    Mar 31, 2016
  • anon

    I guess your thoughts on your services are expressed at the very top of this page! "The Post Office isn't the only place to shop for mailing services". It says a WHOLE LOT as to why USPS services have hit an all time LOW :-( I remember the day when rain, sleet, nor snow could delay the mailman!!! Yeah I'm aware that Liberals don't like/want anything to do with PRIDE these days :( Big part of America's downfall :(((((

    Feb 08, 2016
  • anon

    My son in Silverton, OR (425 miles away) sent us a lightweight but oversize Christmas package (23" L x 17" wide x 3 1/2" deep--total weight 3# 8oz) on December 15th, 2015. According to the info I found under the tracking # online, it was received by the post office in Coeur d'Alene, ID two days later on December 17th. We received the first notice in our mailbox a day later.........it stated the package was "too large" to fit in the mail carrier's Jeep. So my husband went down on immediately to retrieve it but the ONLY package they had was one from our other son in Anchorage, Alaska. A week later (around Christmas) I let our son know that we'd never received the package........unfortunately they couldn't find the receipt with the tracking # so we had no way to track it. I called the local post office repeatedly off and on for two business days but no would ever answer. We watched for our "mailman" and confronted her about the missing package a week later (in early January) but she said without a tracking #, nothing could be done. We told her to please keep an eye out and the package must be very large or heavy because of the information on the first and ONLY notice we received from the post office. Two more weeks went by and it didn't arrive............then on January 14th, almost a MONTH after it arrived from Oregon............we received a "Final Notice" stating the package was TOO LARGE to deliver...........I marched down there the very next day and was amazed when I saw how small the package was and how lightweight it was............we even drove our Suburban there as we though it might not fit in our little Honda............I had the desk clerk call someone in the back to explain and she couldn't tell me WHY IT TOOK SO LONG to get the notice to us THREE weeks after Christmas?! She didn't give me any explanation. The next day we saw our mail carrier and asked her........all she could do is apologize and say it wouldn't fit in her jeep! Are you kidding me? It measured 23" x 17" 3 1/2" and weighed less than 4#. This is just plain wrong. I'm going to make another trip to the post office (nine miles from our home) and confront the Postmaster as we need an explanation that will work as nothing has thus far. My son sent it Priority 2nd day and it took a MONTH to get to us!!! And we only received two notices, the first one was erroneous and the second one was a FINAL NOTICE? Incompetence is all over this one.........we still demand an explanation and want to hold someone accountable.........Sincerely, Robin

    Jan 18, 2016
  • anon

    Case HQ126665777 (KMM3402490V68770L0KM) Package is now receiving auto- reply. Package is now trackable. Thank you very much.

    Jan 16, 2016
  • anon

    1800 number is useless. wait time is 30 minutes after dealing with horrible automated system. I have 3 packages that were sent to me priority 2 day mail and processed on Jan. 7 in (2 from Miami, one from Penn) the morning. they all say departed Eastern Nassau NY facility on Jan. 9th and no update since then. Final destination is Brooklyn, NY. It is now the 14th and still no update. Filed a claim yesterday and was supposed to rcv a call back by today of course no call. This is not the first time this happens. My local post office is a nightmare. They never have any idea nor do they care what is going on. Whenever my regular postman has vacation or is off duty the post person covering does not deliver packages and instead leaves them at the post office but does not update the tracking or leave notice. So when you go to the post office they will not even check for you until you come back a few times. As the post office does not open until 9:30am this isn't exactly doable other than on Saturdays. here are the claim numbers CA126629921, and CA126630050

    Jan 14, 2016
  • anon

    Can't get through to a Customer Service Rep???? Call 1-800-275-8777 Press 0 no matter how many times the automated system says "Customer Service is unavailable at this time." Eventually you will be asked if you want to take a survey. I stayed silent. Then it put me in queue to speak to a rep. About a 20 minute wait.

    Jan 14, 2016
  • anon

    Hi, My package was scanned at this sorting facility (ISC NEW YORK) on 18 Dec. 2015. And hasn't moved since. I know from experience that it should move out after a few days. I am not from US and i would like to contact them by other means that by phone in order to find out about my package. The tracking nuber is:RI209988091BG Thanks!

    Jan 10, 2016
  • anon

    I wish I had read these reviews before I sent my package to Seattle---I would have shipped it UPS--and will next time!! I paid $45 to ship one of my granddaughters Christmas gifts that wouldn't fit in her suitcase. Mailed it priority mail on 12-30-15 and should arrive on 01- 02-16. She got it today, 01-08-16. Never a tracking update---nothing. After two days of getting hung up on by their automated system "customer service doesn't 'have anymore information than the automated system does. Goodbye." I called the number and didn't enter any information-just hit zero about 12 times and left my number for a return call. They did call me and started a case on it. I got a call today that my package had been delivered--they were so proud of their self--they delivered my package that should have been delivered a week ago!!! When I ask how to get the difference I paid for Priority shipping and regular shipping, I was told "You can't. Goodbye." Fed-X or UPS next time!!

    Jan 08, 2016
  • anon

    Hi, I have a lost package (sent 7 weeks ago) so I'm trying to track it, it left the US to get to Canada. I went to the Post Office and the supervisor said that he has to investigate and will keep me posted. After 4 days without news, I went back and was told that I should call 1-800-222-1811 to get information about the package I sent and the only information I got is that USPS can't give me any information on the package. You should tell the truth to your customer and tell them that you don't know where the package is and you have no idea how to get it back instead of giving false information stating that I could get an update thanks to this number for an international package. I lost 5 days and now I have a very unhappy recipient who is still waiting for the package to come. An unhappy customer! Sabrina

    Jan 08, 2016
  • anon

    On 12-26-2015 I mailed a package to my granddaughter in Santa Fe, NM. Tracking showed it leaving my home post office, arriving at and departing Warrendale, PA on 12-27 and 12-28 respectively. Then arriving in Denver, CO on 12-31. The tracking now says my package was received on 1-2-2016 at Warrendale, PA and is currently in transit to the destination. The Destination Is Santa Fe, NM! What gives? I tried customer service, but it is impossible to escape the never ending loop of computerized options to speak with a real person.

    Jan 04, 2016
  • anon

    I wish I could post a picture of what USPS delivered to me! My family sent me a package from France for Chirstmas. It had expensive chocolate boxes all of them sealed in their package. The parcel was cut open, they (USPS) stole the merchandise and delivered not the empty package but only the top FLAP with my address on it. The TOP FLAP! Shame on you!!!! When I tried to file a claim online the system did not recognize the tracking number. By the way, I went to pick up the "package" or should I say the "flap" at my local post office and the person at the desk gave me the flap and said here is your package. I cried. When I asked for an explanation she said that it was the package I have received, when on the top flap it says "4.2 pounds". You should be ashamed of yourselves!

    Jan 03, 2016
  • anon

    I am waiting for a very important mail, it is sent on Dec 18,2015 and scheduled to arrive on Dec 22,2015, it arrived at unit on Dec 22 but then the delivery status has not been updated. I called to inquire about this situation on Dec 23 and then set up a case for investition. However I got an email this morning telling me to contact the local postmaster immediately and I did, I went to the post office and asked, the manager said that there is no mail or package for me, he told me to simply just wait for a few more days. I want to know if you know where the package is right now, I can pick it up at local post office...I just want to know whether the package is alright... tracking# 70150640000022703172 case# CA12691966 email:(Case ID 126276166) (KMM33475439V67888L0KM) Thank you!

    Dec 24, 2015
  • anon

    On 12/11/15, I mailed a package for priority mail to be delivered by 12/14/15. Today is 12/23 and it doesn't show that it went any further than the Chicago Hub on 12/12. The tracking# is 9505 5103 5128 5345 1976 31 I appreciate your help. Tabitha Henry

    Dec 23, 2015
  • anon

    I'm waiting for a very important mail, which is coming via certified mail. Expected delivery date was on 12/18/2015. On that day around 11 pm I received a message that'No authorized recipient available, attempted delivery time 8:45pm ' where as the whole day I was at home and no one came to deliver the mail at my apartment .. On the next day 12/19/2015 I went to Cary post office for pick up the mail, and I came to know, it is not in post office and may be with the delivery man.. Still I have not received the letter and totally confused how to get it.. Tracking no:70060810000579346204

    Dec 20, 2015
  • anon

    I sent a package to my daughter in Anchorage. Her mail was being held at the post office as per her request while she was out of town for a few days. They held 2 packages and envelopes but delivered my package and supposedly left it at the door. She never got it. It should have never been delivered. It was to be held with the rest of the mail. Now I'm out $50 plus cost of shipping. I am unable to file a claim anywhere. Not online because it was supposedly delivered, not by phone at USPS, not in my local PO, and not by mail. So now my daughter did not get her Christmas present, nor did I get reimbursed with the insurance. What does a person have to do to file a claim with the post office. Oh and when I call the PO in Anchorage they let it ring forever and then disconnect you. THIS IS POOR CUSTOMER SERVICE! In addition, I am told by USPS that the package was intercepted with a credit card. Who the heck intercepted it? Not me, not my daughter! Somebody needs to contact me regarding this.

    Dec 17, 2015
  • anon

    USPS has an international service. But it's impossible to contact them when you're outside the US to report they've lost your package. Unbelievable. Basic advice then: never order anything from the US just in case the seller uses USPS.

    Dec 15, 2015
  • anon

    I received a call and a voicemail from someone regarding my issue. They left a message but no area code for the return call. I spent 20 min working through your stupid ivr to get no where. I just need to get the address adjust on a delivery that is off by one number before it gets returned to sender.

    Dec 08, 2015
  • anon

    The USPS contact form doesn't work. I get to part of the form and hit continue and it doesn't go any further.

    Dec 04, 2015
  • anon

    Where do I go with this case number? Have not been contacted and from the looks of it ecustomercare National is a joke. Thanks for your email. A US Postal Services® representative will contact you within one (1) business day to acknowledge receipt of your email. Resolution may take up to three (3) business days. The case number for request is: HQ125232773 (KMM31923438V72777LOKM) ecustomercare National

    Nov 29, 2015
  • anon

    Where can I start with the absolute inept service offered by the US postal service. I had an online order from an American store and was told international delivery was between 1-2 weeks, now I know that it can often be longer so I waited a month, nothing arrives. I ring the postal service in my country with the tracking number and they tell me it hasn't even entered customs. USPS tracking shows that my package is "in transit" and has been showing that for TWO AND A HALF MONTHS. I want to contact a customer service centre but for reasons that defy logic, a company that offers international services makes no allowances for having international customers! I talk to a machine long enough to find out that i didn't call during opening hours, so I wait on the time zone to find a match between myself and their opening hours and call again, but im put on hold and being an international call eventually my phone credit runs out (thanks for that waste). So I prowl the website for an email contact, because surely if you have customers in different time zones you would allow an email contact atleast. But no. Email is only available to customers with a US postal address! Next option, leave some fields blank and try to get an email through anyway. But what happens, email service is temporarily down at the moment! But of course they wont provide you with an email address you can send something from your own email in the case that your website system is failing. Last chance, provide your phone number to the call centre and they will call back when available. But in what I think is the absolute epitome of failure here, the international call centre DOES NOT ACCEPT INTERNATIONAL NUMBERS! Are you kidding me?! So since in another 2 weeks I will no longer be in this country, if I ever get a hold of someone in this company, it will be to inform them of a new address that they can ship to at their frickin cost! Since reading up on other customer experiences I see this is not a problem just I face. So if I get the chance next time to select who to post with, it will NOT be the US postal service.

    Nov 13, 2015
  • anon

    I honestly don't know what else to do. I've made several attempts to call Fremont to make yet another complaint about mail delivery error. WHO or WHAT must I do to get their attn? I've received an apology email, obviously no resolution. I HAVE MY NEIGHBOR'S MAIL. I'm curious to ask who has my mail? As addressed prior, and I made myself clear, PLEASE do your job and just give me MY mail ONLY. What should I do? Please!!! I beg you! I just want my mail, no one else's and no one else should have my mail except me. PLEASE PLEASE PLEASE. My next step is to go to 7 on your side. I don't know how else to resolve this.

    Nov 09, 2015
  • anon

    As I was tracking my order it says on my address is bacon it was delivered undeliverable now it's somewhere stuck in Capitol Heights I called customer service they told me to talk to consumers affair I've called him twice I still haven't received my package . my tracking #9400110898914004981161

    Nov 05, 2015
  • anon

    Address Change NOT happening with USPS last 2 months. The only special case is its a new construction house, but at the same time its a community with many houses and all other addresses are easily accessible.

    Nov 04, 2015
  • anon

    Hello, I'm still waiting for my parcel which was sent from WEST CHESTER, PA to LONDON, UNITED KINGDOM. (tracking: LZ955826957US). The parcel was sent on 10/19/2015, it then got stuck in the looping system for many days, and now it is stuck in MALAYSIA for days (29/10/2015)! The sender contacted USPS, but didn't get anywhere. We both tried emailing ECCADUSER@usps.gov, but it bounces back. Because I'm from outside the US, I can't use the contact form on the USPS website, it states that I'm using the wrong ZIP CODE and calling USPS is near impossible. Why is my package in MALAYSIA? Why is it so hard to contact USPS? Can someone please help me? Thank you, Gonny G.

    Nov 03, 2015
  • anon

    Since I live overseas I am unable to use the USPS contact form. It is unbelievable, that a world wide organization like yours is only able to provide service to customers within the U.S. Please fix it so customers from other countries can track their mail and packages. Why is the USPS in such poor shape and provides such incompetent service? According to all the complaints I have read, it seems like your outfit needs a big shake up.

    Jan 09, 2016
  • anon

    I didn't get my package. And I wrote an email online to the USPS. I was replied two days later from ECCADUSER@usps.gov, however when I tried to reply this email, I was told by the eamil system:"Delivery has failed to these recipients or groups: eCustomerCare National (ECCADUSER@usps.gov)"

    Oct 22, 2015
  • anon

    i got the same problem!! they requested additional info but how can i give it to them when i can even reply to the email!!

    Oct 31, 2015
  • anon

    I am having issues with my package.It was sent since on the 15th of October and it hasn't arrived.It was sent through Express Mail International.The last time i tracked it,it says Package Departed New York since on the 18th and since then no more update...Has my package been delivered in the air or the plane is still in air for 72 hours and hasn't landed??? Here is my tracking number EZ076671584US I NEED AN UPDATE ASAP.

    Oct 21, 2015
  • anon

    After 2 calls and 40 minutes I completed the prompt down to the last question And was told 40 to 59 minute wait so ask for the call back it did not come. So this morning I tried again but none of the prompt questions were bout my problem so when I was 10 minutes into it and put on hold for 16 to 24 minutes I called the local post office and with a cheerie voice they said "I will help" Worst service or no service , try it yourself, your system needs work. Sue Meixelsperger

    Oct 16, 2015
  • anon

    Hi, I am facing a lot of problems tracking a missing parcel that I sent from USA to Singapore. My case ID is DE3345793. It was a parcel with a guaranteed shipping date of 29 September 2015. The item's status was that it arrived in Singapore airport, in transit to destination. The first two calls I made, customer service representatives have told me that the items was stuck in customs and it should be delivered soon, and asked me to be patient. I asked them if they could contact the Singapore postal agents. They said only electronically. So I waited. After two days, I decided to call the Singapore customs and immigration myself. They said they did not receive it. So I called USPS again. The third customer service guy told me its in Singapore customs. After mentioning that I called Singapore customs and they mentioned they didn't receive it, the customer service guy said oh, yeah I think it didn't get to customs. (Seriously, shouldn't they be telling me whats going on, instead of the other way round), and he said he will ELECTRONICALLY remind the postal agent in singapore to reply to their inquiry. I asked if they could call them instead of emailing, because emailing obviously is not working, and they said no contact number, only electronically. "Everything is done electronically. No contact number." Which really makes me wonder really? No phone number at all? Cos even I being based in the United States could speak to Customs in Singapore, you dont have a contact number of your fellow colleagues working in Singapore? All USPS customer service officers can do are just typing emails (after emails, after emails) , and sending them. They do not even bother helping to even attempt to try to get a contact number and get it for me. They mentioned they have a research team that will investigate further, it either never happened or no one bothers updating me at all. I have to call them everyday for the past one week. I just feel that many of these postal services these days do not even attempt to track a lost parcel, cos they feel that everything can be resolved by insurance and by paying the customers back the money, but sometimes its not about the money. Its about the trust the sendee has that the sender has sent out the parcel. I feel that many of these customer officers are just rattling off from a script, and hopefully you will just forget about the issue.. What hope should we have in postal service again? Really sad.

    Oct 07, 2015
  • anon

    Hi Michelle. Your time line to Singapore is almost identical to mine. Sent 9/23, now tracking still says left Miami, in transit still !! I sent 3 postcards as well. Same day. 1 managed to get through. Hope it gets there for Cristmas. Happy holidays. Don

    Nov 26, 2015
  • anon

    I have been unable to contact any one at the post office in several days regarding a package with tracking that has not been delivered to my apartment in the state of Georgia and is now being returned to its sender in Greece. My Case ID is 124681223. I made a complaint about this order once before. The issue previously was that I had submitted a change of address form (I was moving within the same zip code) to have my mail forwarded beginning on 09/22/2015. This package was mailed from Greece on 09/01/2015 and arrived in my zip code on 09/10/2015. According to tracking information, the package was forwarded rather than delivered to my pre-09/22/2015 address. I contacted the USPS and Monica Ortiz responded to say that the package had been forwarded early in error and that it would be delivered to my pre-09/22/2015 address once it was returned to the regional office. According to tracking information, delivery was attempted again on 09/22/2015 but was not successful due to "Insufficient Address." The tracking information now states that the package is being returned to the sender in Greece. Is there any way that the package can be held at a USPS distribution center so that I can just pick it up? I have attempted to contact the USPS several times since 09/22/2015 but I have been unable to reach anyone. The phone number of my regional carrier annex rang for 2 minutes straight with no answer. Calling the phone number 1-800-222-1811 for Domestic&International Tracking, I was not able to reach a representative through the voice-recognition menu and once I hung up and called again, I was unable to reach the menu or anyone again. The web form on the USPS website experienced Error 500 every time I tried to submit an email. I think this is because I had already submitted a complaint for that tracking number, but I have no idea what to do with my Case ID or how to contact Monica again given that the phone number she gave me did not get picked up. I tried to reply to her email but my email bounced back to my inbox because that email address could not be found.

    Sep 25, 2015
  • anon

    no comment just two questions. I need to know the rules of home delivery. If you have a package delivered, are they supposed to put it on your porch if it doesn't fit in the mail box? OR do they leave it on the ground next to the mail box? If you have mail to be picked up and your flag is up, are they supposed to stop and get it or do they only stop to get the mail if they have mail to deliver?

    Jun 06, 2015
  • anon

    If you have mail to be picked up and your flag is up the postal carrier is required to stop and get it if it is a curbside box. If it is a house box then only if they have mail to deliver are they required to pick up the mail. If a package does not fit in the mailbox, then the mail carrier is required to attempt delivery to the door and leave the package if no response in 30 seconds.

    Jun 15, 2015
  • anon

    I dont understand , i mail an overnight express,i track it in the middle of the night., it shows when i left at my post office,then it shows acceptance at sorting facility then less than an hour later it shows back at my local p.o. these are different zip codes and the label is a newer one , easy to tell ,to and from, this is not the first time that these same offices did the same thing causing it to not show up for days like 4 days. I overnight because i need it overnight. Why do they make such a unconcerned mistake. And the woman in chrge at my local office is just absolutely mean and says shy don't care and go ahead and report her. She told me off. Told me nothing will happen to her and she hung up on me. I wonder if i will have to deal with her again if this fails. Again. Uuggg!!!

    Jun 05, 2015
  • anon

    Hi Dear Why my package is still in Hollywood ???? Same day I receive package I refuse and Return to Sender, may 23 and today Day is june 2 is 10 days all ready and nothing new , please if you guys no sender they no give me my money back ok PLEASE RETURN TO SENDER OK

    Jun 02, 2015
  • anon

    Dear Sir(s), I had placed an order with a supplier located in Argentina for a parcel that would have probably been a simple padded envelope. I reside in Andover Kansas, 67002. The order was placed on 18-DEC-2014 and I never have received it. The Package was sent by Registered Mail (RR652462680AR). According to the Tracking information from the USPS website – this item has been sitting stagnant at the Jamaica, New York 11430 since 28-DEC-2014. Today at this writing it is Sunday, 18-JAN-2015 and the parcel is still indicated to be at this location. Please assist in getting it moving again? USPS International customer service had asked me to notify the sender of the issue as the inquiry needed to be instigated by the sender. I asked the sender to initiate a claim on his end, however, the sender is finding it quicker and easier to send out a new delivery of goods purchased. That is a sad way to resolve an issue. If the item has made it to a US facility, then why can’t I instigate the claim? I have provided the Tracking info, and the USPS has a known location as to the whereabouts. Regards, Scott Leggat

    Jan 18, 2015
  • anon

    Hello Scott, We apologize for this inconvenience. The USPS Office of Inspector General investigates waste, theft, fraud and abuse within the Postal Service (USPS). However, we have forwarded your claim to USPS Office of Customer Service so they can begin to look into this matter for you. Thank you.

    Jan 21, 2015
  • anon

    Dear Sirs, I sent a big flat box priority mail from the post office located in Newport, Oregon to sent sent to Olathe, Kansas, Tuesday, 1/6/15: Tracking NO.: 9114901159815605223729. I was told that expected delivery to Olathe, KS would be Thursday, 1/8/15. and imagine my surprise when I receive USPS tracking e-mail notice that my "priority mail" flatbox was mailed to my home address in Toledo, OR. Although It was addressed properly in the TO and FROM areas on the box and even though the correctly addressed bar code was placed on the "priority mail" flat box by the USPS clerk, whoever handled my package -- once the package arrived in Portland Oregon USPS mail warehouse, it was then sent to my home address in Toledo, Oregon. When I called Customer Service about it, I was told I could pick up the package and put on another mailing label & pay for the shipping AGAIN. I contacted the Toledo, OR post office, and was told the bar code was correctly addressed to the recipient business in Kansas. Really disappointed at this kind of service; both the USPS in not being able to read their own bar code & misdirect my package -- and again by Customer Service which told me they can only direct me to resend my package at my expense. Proper business procedure would be for USPS to send my "priority box" express mail - at your expense - so it would be delivered in the quickest time to my original destination. I am Very disappointed with the USPS handling of this matter. and I will start taking my packages to Fed Ex or UPS for delivering my packages.

    Jan 08, 2015
  • anon

    Hello Sharon, Thank you for taking the time to notify our offices of this issue and we apologize for the inconvenience. Since you have already spoken to customer service, we suggest filing a complaint online at https://www.uspsoig.gov/form/new-complaint-form. By completing this form it will provide our offices with the critical information needed to look into this matter further. Thank you. U.S. Postal Service Office of Inspector General

    Jan 08, 2015
  • anon

    Dear Sirs, I urgently need your help before my parcel is lost due to the wrong handling. There is something not working because the tracking tool from USA post service says: ADDRESSEE NOT AVAILABLE - SCHEDULED FOR ANOTHER DELIVERY ATTEMPT TODAY But, that is just not possible the local Post in Switzerland confirms they dont have it yet. And that is the central office to deliver in all these campus. However I can not call your International Inquiry Center (IIC) at (800) 222-1811 because I am now in Mexico. PLEASE HELP. Thank you!!! Kindest regards, Ms. Hechem (All details bellow for your kind review). ----- Mail transféré ----- De : Hechem À : eCustomerCare National <ECCADUSER@usps.gov> Envoyé le : Mercredi 7 janvier 2015 13h55 Objet : Re: Response to your recent inquiry (Case ID 121117967) (KMM26360456V55892L0KM) Dear Mr. Mingo, Thank you for your fast response. I am trying to call from Mexico but the number you kindly provided to me is not accessible. Would you mind to give me the number with a code I can call from abroad to the International Exchange Office? It would be very kind since the web of the USA post office says status is: ADDRESSEE NOT AVAILABLE - SCHEDULED FOR ANOTHER DELIVERY ATTEMPT TODAY https://www.packagetrackr.com/track/usps/RE102912351US but the central post office confirmed to us that they didn't receive it yet. I highly appreciate your help as it is very frustrating to think the parcel is not being handled in the right channel. So your support is really of HUGE help to us. Thank you and all the best, Hechem De : "Sifferlen, Michael" <Michael.Sifferlen@iss.ch> À : Hechem Envoyé le : Mercredi 7 janvier 2015 9h40 Objet : RE: PLEASE - Dear , First I wish you all the best for this new year J and would like to thank you for your wishes. For the moment we didn’t receive anything , I think that the package is in transit but be sure that I will check tomorrow if we receive something . Kind regards Michaël Sifferlen Michaël Sifferlen - Callcenter Logistikzentrale ISS Schweiz AG-WSJ-103.P.29 4002 Basel Schweiz Tel: + 41 (0)58 787 91 20 www.iss.ch De : eCustomerCare National <ECCADUSER@usps.gov> À : Hechem Envoyé le : Mercredi 7 janvier 2015 12h38 Objet : Response to your recent inquiry (Case ID 121117967) (KMM26360456V55892L0KM) Dear Mr. Hechem: This is in response to your inquiry regarding international mail item RE102912351US. We are disappointed to learn that this item has not yet been delivered. However, it is suggested than an inquiry be initiated by calling the International Inquiry Center (IIC) at (800) 222-1811. The information you provide will be directed to the appropriate U.S. International Exchange Office for processing. Thank you for contacting the United States Postal Service. We appreciate this opportunity to respond to your concerns. Sincerely, L. Mingo Consumer Affairs Analyst As our customer, your privacy is important to us. Please see our privacy policy at www.usps.com

    Jan 07, 2015
  • anon

    Hello Ms. Hechem, Thank you for taking the time to notify our offices of this issue and we apologize for the inconvenience. Please file a complaint online at https://www.uspsoig.gov/form/new-complaint-form. By completing this form it will provide our offices with the critical information needed to look further into this matter. Thank you. U.S. Postal Service Office of Inspector General

    Jan 08, 2015
  • anon

    I'm looking for a package that tracking indicates it left Warren Pa. on Nov. 22. Any idea how I can find this Package? thanks, John

    Dec 08, 2014
  • anon

    Hello John, Please contact your local USPS Office of Consumer Affairs by phone at (412) 359-7845. They will be able to help you track down your package. Thank you.

    Dec 09, 2014

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