The Post Office isn’t the only place to shop for mailing services. Postal Service customers can purchase products and services at postal stores and other facilities, and on-line at USPS.com. They can also call 1-800-ASK-USPS, to get answers to their questions and address their needs. Some of the more popular customer services options available are:

[poll id="145"]

[poll id="146"]

•Finding a Zip Code™.
•Shipping products and services.
•Scheduling a pickup.
•Locating a Post Office™.
•Tracking and confirming shipments.
•Changing addresses.
•Getting information on delivery services.

Are www.usps.com and 1-800-ASK-USPS useful, easy-to-use tools for customers? Could improvements make the tools more user-friendly? Let us know what you think of the customer service tools that are available. Are there additional products and/or services you would like to see added to www.usps.com or 1-800-ASK-USPS?

This topic is hosted by the OIG’s Office of Audit Information Technology team.

Comments (98)

The most direct way to report fraud, waste, misconduct within the Postal Service is via our Hotline form

Leave a comment

By submitting this form, you accept the Mollom privacy policy.
  • anon

    I had a package coming from Canada that arrived at ISC New York 27 days ago. The last update says "Processed Through Facility ISC New York." I've contacted various people in USPS, and I've been told either that they can't locate it or that it's in customs. I've contacted customs 4x, and each time, they've insisted they never received the package. At this point, the only thing left for me to think is that my package was stolen. It's unfortunate that the item type and value have to be declared on international packages because it makes some of them easy targets for postal workers with sticky fingers.

    Sep 21, 2016
  • anon

    I have to say, you people who complaint about the time/inconvenience/rudeness of the postal service are the whiniest bunch of entitled American brats I have even heard of. Every year our postal service is forced to do more with less, but the job still gets done. You get your mail and letters, you pay very little compared to other delivery services, and still you complain. Why don't you show some gratitude for the thousands of people who work overtime and weekends to ensure delivery of your letters and parcels and be glad you live in a country that makes it happen? If you don't like when or where your mail is delivered, get off your rear and deal with it.

    Sep 18, 2016
  • anon

    I am extremely infuriated. For two days my package has been tendered from DHL to USPS and they STILL haven't received the item. I called to try to see why and the excuse was because 'it's a book so it takes longer'. No, i was told it would be here yesterday and it is still sitting in the same facility and neither DHL or USPS knows where it is at. The latest it is supposed to be here is the 19th, but of course since it is the weekend i highly doubt I will get it by then. It was important that i was to receive it no later than then because it is for my boyfriend's birthday and i rarely get to see him! Also meaning hw may not get his present due to the lack of effort by this mailing company. I am not using usps for shipping packages anymore. I've had nothing but problems. I will be using UPS from now on.

    Sep 17, 2016
  • anon

    I don't know who decides the zip code areas for delivery, but where I live it doesn't make sense. I just move to 8811 Weld County Road 106 in Colorado. The nearest town to me that makes deliveries in my area is Wellington, CO. They deliver to Weld County Road 17 on the west side. Because I live on the east side of WCR 17, enough though you can only get to WCR 106 by WCR 17, my address has been put in the zip code of Carr, CO who doesn't come close to delivering in my area. Carr is 30 minutes away on country roads, Wellington is 5 minutes away on a main road. Where does this makes sense? I now have to have a PO box and go out of my way to get my mail. WCR 106 is a dead end road east of WCR 17. Why can't Wellington, CO post office deliver my mail? They are the only post office that comes close to my address. There are 6 houses on WCR 106 east of WCR 17 with two more houses to be built in the next year. We would all like to have mailed delivered and not have to go out of our way to a PO Box. What needs to been done to correct this?

    Sep 15, 2016
  • anon

    International EMS package since September 2, 2016 stating, "In bound customs." Till today September 14, 2016, having the same status! This is a complete nightmare!

    Sep 14, 2016
  • anon

    The customer service is a joke I call to try and figure out why my package hasn't been delivered never get a real person, so I try the online email form and it won't even submit my email. This is why I do very little business with the usps!

    Sep 07, 2016
  • anon

    The USPS online help system is a POS! It is obviously set up specifically NOT to help someone contact USPS to fix a problem. Even though I changed my address months ago, the online Click-N-Ship system has been printing the wrong return address (my old address) on any labels I purchase and I cannot fix it. My user profile shows the correct address and I have tried to removed my old one from the system a number of times. Yet it STILL keeps being printed on my labels. There is absolutely no help on the USPS website, nor is there a way to contact a human being to resolve the issue. This is the WORST customer service I can imagine.

    Aug 30, 2016
  • anon

    THERE IS NO WAY TO CONTACT MY POST MASTER. NONE OF THE PHONE NUMBERS WORK. WHEN YOU GO TO THE MAIN POST OFFICE, THEY SAY YOU CAN ONLY CONTACT THROUGH ONE OF THE NONWORKING PHONE NUMBERS. THIS IS UNACCEPTABLE. I HAVE CONTACTED OTHER POSTMASTERS WITH ONE PHONE CALL BUT CANNOT CONTACT MY OWN. WHO IS RUNNING THIS DISASTER???????

    Aug 29, 2016
  • anon

    Our mail in 76132 has not been delivered until 5:00-7:00 pm...the last three Mondays no mail at all. Neighbors are thinking it's being stolen since its not delivered! This has been since August 1st, 2016. What is going on? Never see the same postal driver...if any at all. Where is our mail?

    Aug 29, 2016
  • anon

    www.postalexperience.com/pos not working. went to local USPS branch--actually had positive experience--and person at counter said "please take the survey at the bottom of your receipt." I tried to do so--seriously, the folks at the branch did a good job--but I cannot tell USPS HQ about it because the survey site is not working. Nuts!

    Aug 26, 2016
  • anon

    Terrible, Terrrible service. 2 times in the last 2 days after 2 hours on hold for customer service they had NO information on a priority package I sent to California that has not had tracking info added in 4 days. I have NEVER seen anything so bad as the additude that the customer service people have & if this was a compny you would have NO CUSTOMERS

    Aug 24, 2016
  • anon

    There is a mailbox at the corner of Second & Northampton Sts. in Easton PA - just outside of our business. It is a new box having been replaced there within the last year. There are many times when I am unable to put mail into the box because I can see that there is mail stuck in the back & will not let any mail I may put in there fall down into the box. I am afraid to put mail in the box because anyone can easily take it back out. I have seen people pulling at the handle frequently when they are trying to insert mail. They are experiencing the same problem. I don't know if the box is a new design, smaller or what the problem is, but there certainly is one. I appreciate anything you can do to correct this problem. Thank You

    Aug 24, 2016
  • anon

    I keep receiving "auto-reply"'s that my shipments have been received in San Diego when I have not sent anything. This has happened today and also two weeks ago. Any insights as to what is going on?

    Aug 17, 2016
  • anon

    I sent a letter containing a check for bill payment from my rural mailbox to a business at a rural mailbox on our same postal delivery route on August 8, 2016. It still has not arrived 8 days later. This is horrible service! When letters were allowed to be sorted locally, it was received the next day. Why does ALL of our mail need to be transported 3 hours to Wichita to be sorted (and delayed or lost)? Local postal employees are very capable of reading and sorting. It is very expensive and inefficient to transport the mail so far and to experience so many delays that patrons are seeking methods other than USPS to deliver payments in a timely manner. April 5, 2016 I sent a check payment via USPS to my life insurance company that has not yet been received. Please return sorting to the local levels where workers care about doing a good job.

    Aug 17, 2016
  • anon

    Sent a letter from my home mail box to another home mail box on the same rural route on August 8, 2016. It has been 8 days and the letter still has not arrived at my neighbors! When our mail was allowed to be sorted locally, it arrived the next day. Now it takes at least 7 days to get 6 miles! Why does ALL of our mail have to go to Wichita to be sorted (and sometimes lost), when local carriers and postal clerks can read and sort? This seems extremely inefficient and expensive to send everything 3 hours away to be sorted and then taking a week or more to be delivered to its destination. I could walk it to this destination faster. Tell me why I should continue to use the United States Postal Service when this occurs too frequently. A check to my life insurance company that I mailed 5/5/2016 has yet to arrive. Frustrated.

    Aug 17, 2016
  • anon

    My friend sent me a package with priority express international shipping but it stuck at newyork airport for a week and no one help me

    Aug 17, 2016
  • anon

    Today is Tuesday August 16, 2016 I went to my local USPS in RANSOMVILLE NY. Their hours of operation are closed from 12:00 to 1:00 I arrived at 1:47 the doors were locked and lights were off. I rang the bell multiple time and heard people inside but the did not answer. I stayed until 1:05. This has happened all to often, so today I have reached my limit and reporting this abuse. Please, fix this. I will no longer use or support the USPS as are several of my neighbors as they too have shared this same exp. with me. Thank you for all your years of outstanding service in the 1970's. Mrs. Orr

    Aug 16, 2016
  • anon

    I tried submitting my comment by the web form but get the end and there is no "submit" button. We have been experiencing irregular service with our outgoing mail, as in, it gets left behind. We've also noticed USPS has throttled DVD subscriptions. I used to be a USPS advocate, but lately not a fan.

    Aug 06, 2016
  • anon

    this service has really gone down over the years. I went online to change my address. my address has been changed with all my bills yet when I go to input my card info they tell me that my billing address is not correct and the change of address request cannot be processed. umm, hello? I think I know what my address is and just to make sure I double checked the address associated with my card, yep I was right. going along with this I had ordered something online and the post office returned it back to the shipper saying once again the correct address was not on file. yet when I called to find out what was going on with this package, they asked for my address, I gave it to them they said that was the address they had on file... yet I did not receive my package... and to top it all off, I have not received any mail in the last 2 weeks!!!!! this system sucks and needs to be eliminated.

    Aug 03, 2016
  • anon

    it certainly is NOT working. i had to use a google search just to reach THIS page. i wanted to send an email regarding my mail delivery, and the system would not allow it. it is clear the preferred contact method is phone. i have limited phone minutes, and i do not wish to have them eaten up while i press this number, then another and another; nor do i want those minutes taken up with waiting on hold. i tried repeatedly to send an email, but every time i clicked that option, i was taken to the tracking page. when it became clear i could not email usps about anything else(including web or tech support), i filled in the form as if it were a where's my pkg issue, then asked them for the addy. i had to fill in MY contact info twice for that. NO, it is NOT working for me.

    Jul 19, 2016
  • anon

    On 7/11 I sent a package using your priority mail 2 - Day service. The package was delivered on 7/15 Please help me understand how this happened?

    Jul 17, 2016
  • anon

    We shipped a package a month ago using Priority Mail Express Shipping with Money-Back Guarantee. It not only arrived a day late, but the USPS will not issue a refund for the shipping as advertised. They said it was because the label had been scanned. Of course it was scanned when it originally shipped. The customer service at the post office, and via telephone and email has been awful. We won't use this service for overnight shipping again.

    Jul 15, 2016
  • anon

    Hi, i sent a package about 15 days ago from post offic in Columbus, OH, and they gave me a tracking number, but now when I put the tracking number, the website says that the tracking number does not found. Please, can you tell me what I can do because the package is sold for Ebay.

    Jun 14, 2016
  • anon

    A package was sent to me from Canada and she used the wrong zip Code. My zip is 77043 and she uses 73043. Can I call the 73043 post office and see if my package is there?

    Jun 12, 2016
  • anon

    How can a package leave a facility four hours away from you and not appear or updated for three days.

    May 31, 2016
  • anon

    I don't think much of it when I receive someone else's mail in my mailbox. When this happens I will bring it to the apartment it is addressed to. Unfortunately, I have recently had two very important pieces of mail misplaced by my mail carrier. My significant other has been waiting for his work permit, which is $380 to apply for, USCIS has confirmed that it has been delivered but we have not received it!..It has been over a month and now we're going to have to start the entire process again and pay the $380 fee again! Grrrrr We were unable to file our taxes this year because we're still waiting for the work permit. Also, I recently checked my positions on some waitlists I was on for years now and come to find out I have been taken off 1 of them. They said a letter was mailed out that needed my reply by a certain date and since I did not respond I was taken off the list. I waited 4 years for the opportunity and now I'm guessing the letter that never came was put in someone else's mailbox. That's the only reasonable explanation because I am the ONLY one that checks my mailbox and it's a locked mailbox mind you. Who do I talk to about missing/misplaced mail? Seriously.

    Apr 30, 2016
  • anon

    The postal service is an example (in a small scale) of what liberals can do to an institution. Today, I am looking for a package supposed to be delivered two weeks ago. I have been waiting like an idiot but never arrived and probably never will. They "opened an investigation" and I have to wait what they are going to say (I suspect...) Three months ago we made the mistake of using their EDDM service (Every Door Direct Mail). We followed their guidelines to the T and created our mail pieces at a tune of $900 including printing and labor. The local postal office charged us $800+ (approx) to deliver the pieces to roughly 4,600 homes/businesses. But I knew something was wrong from the start when I saw the way the clerk handled our order. She was clueless! We had to help her fill the form! Then, after about 25 minutes, she called someone from the back to come get the pieces. The guy did not look happy nor someone I would trust .25 cents to. We paid our money (took some photographs of the pieces and the form) and left. The expected delivery date (although not guaranteed) was only three days away. The pieces consisted of advertising from about 10 businesses in the area including ours. A month later, neither us nor the other business owners had received anything. Not in our homes, not in our businesses. And they are all within different zones of the 4,600 targets. We went to speak to the supervisor. She comes from the back, annoyed, tired, clueless. She promises us that the pieces would go out THAT weekend. Nothing. Went back days later, she does not come out. Someone else (we believe it was a carrier) comes out and tell us that they "did delivered them, she remembers". We decided to wait another day. Nothing. We decided to call the Post Master. They say they will investigate. That same day, an hour later literally, we get a phone call from a "client" that "received one of our pieces" by mail. According to him, he just got it and he is calling from his business. When we press him about more info, he gives us the name of the business and the location, but he is not even in the zones we selected! Up to that point, nobody has received anything. Not even the local clients that come to our business. We go to the post office and file a claim. They returned our money after a few days of investigating. They only returned the amount we paid for the service. We never got our pieces back. This is what awaits us all if the country falls in the hands of the liberals for another four years!

    Apr 28, 2016
  • anon

    Quit trying to blame everything on liberals. Seriously? I agree with you that I also hate the USPS with a passion, but to try to use the liberals as an excuse is insane. The USPS hires incompetent people who don't give a damn. Oh but wait...you think Trump gives a crap about the mail and he's going to fix that at the same time he's building a wall around our country too? Lol....come back down to earth. It all comes down to lazy and stupid people at the USPS...quit making it into more than it is and blaming liberals for all of your problems.

    May 11, 2016
  • anon

    I have been trying to my brand new in the box sprint Tab 4 for over a year. It has been the most unpleasant transaction of my life. I wish this comment area had been available in March 2015. This last letter from your office i received was sent to wrong address, in spite of the fact the documentation and the letter I sent all had the correct address. In a nutshell... some one in the post office stole my package, and I'm still paying for it. I tried to put $650 in insurance and argued with the clerk only to find out that only $50.00 was put on it. No one in their right mind would ship something that expensive for $50.00 insurance. Now there is no documentation.

    Apr 27, 2016
  • anon

    The customer service at USPS is absolute garbage. There isn't one positive thing I have to say about it, and every single time I've had to complain about a package that was "delivered" they told me that they had delivered the package and it was out of there hands. That if I want to not have this issue that I need to buy a PO box or "just deal with it." Ever since I've moved to this address I've lost seven packages. Each of them retro games. Two of them required signatures to be delivered and wouldn't you know it, they were "delivered" regardless. I'm going tomorrow to my post office to effectively raise all nine lairs of hell because today I had two packages "out for delivery" until 6 o'clock, and then suddenly it updates that both packages were delivered at 12:57. We didn't even get any trace of mail today. Now I need to deal with the people who are going to insult me for complaining.

    Apr 21, 2016
  • anon

    USPS has absolutely terrible customer service when something has actually gone wrong with a package. It takes multiple contact attempts (complete with long hold times) to get anyone to actually look for packages that've been missing for a month. There's no real email support options if you can't use the normal form (I'm not inside the US and my case was wrongly closed). Basically, it works ok until it backfires. And when it backfires on every 10th package or so, you're either out $50+ or 3+ hours of time trying to get someone to actually help you.

    Apr 20, 2016
  • anon

    I realize that the number of processing centers has been reduced, but does the most efficient route for a package that went through Rochester, New York, en route to Baltimore, Maryland, really run through Roanoke, Virginia? Or is this just another case resembling the one where I ordered something from Washington State and it went through Alaska?

    Apr 15, 2016
  • anon

    I want to personally thank Tracy Dudley for going the extra mile in helping me locate my purse. Monday evening I lost my purse, I had run several errands so I had no ideal where I lost it. Tuesday afternoon Tracy gave me a call apparently someone had found the purse and after taking my few dollars they dropped the purse at the Northend Post Office. Thru due diligence Tracy was able to locate me and I retrieved my purse with all the personal ID in tact. We live in a world where honesty is not the best policy. So, thank you thank you thank you Tracy Dudley for being an exception to the rule. And thank all of you at the Northend Post Office for easing the heart and mind of an "old lady" name Doris.

    Apr 07, 2016
  • anon

    I sent a letter from the St James PO on March 11, 2015 to Kuala Lumpur, Malaysia. I was told it would take 7-10 business days. Today is 3/31/2016. Do you think they will ever get it?

    Mar 31, 2016
  • anon

    I guess your thoughts on your services are expressed at the very top of this page! "The Post Office isn't the only place to shop for mailing services". It says a WHOLE LOT as to why USPS services have hit an all time LOW :-( I remember the day when rain, sleet, nor snow could delay the mailman!!! Yeah I'm aware that Liberals don't like/want anything to do with PRIDE these days :( Big part of America's downfall :(((((

    Feb 08, 2016
  • anon

    My son in Silverton, OR (425 miles away) sent us a lightweight but oversize Christmas package (23" L x 17" wide x 3 1/2" deep--total weight 3# 8oz) on December 15th, 2015. According to the info I found under the tracking # online, it was received by the post office in Coeur d'Alene, ID two days later on December 17th. We received the first notice in our mailbox a day later.........it stated the package was "too large" to fit in the mail carrier's Jeep. So my husband went down on immediately to retrieve it but the ONLY package they had was one from our other son in Anchorage, Alaska. A week later (around Christmas) I let our son know that we'd never received the package........unfortunately they couldn't find the receipt with the tracking # so we had no way to track it. I called the local post office repeatedly off and on for two business days but no would ever answer. We watched for our "mailman" and confronted her about the missing package a week later (in early January) but she said without a tracking #, nothing could be done. We told her to please keep an eye out and the package must be very large or heavy because of the information on the first and ONLY notice we received from the post office. Two more weeks went by and it didn't arrive............then on January 14th, almost a MONTH after it arrived from Oregon............we received a "Final Notice" stating the package was TOO LARGE to deliver...........I marched down there the very next day and was amazed when I saw how small the package was and how lightweight it was............we even drove our Suburban there as we though it might not fit in our little Honda............I had the desk clerk call someone in the back to explain and she couldn't tell me WHY IT TOOK SO LONG to get the notice to us THREE weeks after Christmas?! She didn't give me any explanation. The next day we saw our mail carrier and asked her........all she could do is apologize and say it wouldn't fit in her jeep! Are you kidding me? It measured 23" x 17" 3 1/2" and weighed less than 4#. This is just plain wrong. I'm going to make another trip to the post office (nine miles from our home) and confront the Postmaster as we need an explanation that will work as nothing has thus far. My son sent it Priority 2nd day and it took a MONTH to get to us!!! And we only received two notices, the first one was erroneous and the second one was a FINAL NOTICE? Incompetence is all over this one.........we still demand an explanation and want to hold someone accountable.........Sincerely, Robin

    Jan 18, 2016
  • anon

    Case HQ126665777 (KMM3402490V68770L0KM) Package is now receiving auto- reply. Package is now trackable. Thank you very much.

    Jan 16, 2016
  • anon

    1800 number is useless. wait time is 30 minutes after dealing with horrible automated system. I have 3 packages that were sent to me priority 2 day mail and processed on Jan. 7 in (2 from Miami, one from Penn) the morning. they all say departed Eastern Nassau NY facility on Jan. 9th and no update since then. Final destination is Brooklyn, NY. It is now the 14th and still no update. Filed a claim yesterday and was supposed to rcv a call back by today of course no call. This is not the first time this happens. My local post office is a nightmare. They never have any idea nor do they care what is going on. Whenever my regular postman has vacation or is off duty the post person covering does not deliver packages and instead leaves them at the post office but does not update the tracking or leave notice. So when you go to the post office they will not even check for you until you come back a few times. As the post office does not open until 9:30am this isn't exactly doable other than on Saturdays. here are the claim numbers CA126629921, and CA126630050

    Jan 14, 2016
  • anon

    Can't get through to a Customer Service Rep???? Call 1-800-275-8777 Press 0 no matter how many times the automated system says "Customer Service is unavailable at this time." Eventually you will be asked if you want to take a survey. I stayed silent. Then it put me in queue to speak to a rep. About a 20 minute wait.

    Jan 14, 2016
  • anon

    Hi, My package was scanned at this sorting facility (ISC NEW YORK) on 18 Dec. 2015. And hasn't moved since. I know from experience that it should move out after a few days. I am not from US and i would like to contact them by other means that by phone in order to find out about my package. The tracking nuber is:RI209988091BG Thanks!

    Jan 10, 2016
  • anon

    I wish I had read these reviews before I sent my package to Seattle---I would have shipped it UPS--and will next time!! I paid $45 to ship one of my granddaughters Christmas gifts that wouldn't fit in her suitcase. Mailed it priority mail on 12-30-15 and should arrive on 01- 02-16. She got it today, 01-08-16. Never a tracking update---nothing. After two days of getting hung up on by their automated system "customer service doesn't 'have anymore information than the automated system does. Goodbye." I called the number and didn't enter any information-just hit zero about 12 times and left my number for a return call. They did call me and started a case on it. I got a call today that my package had been delivered--they were so proud of their self--they delivered my package that should have been delivered a week ago!!! When I ask how to get the difference I paid for Priority shipping and regular shipping, I was told "You can't. Goodbye." Fed-X or UPS next time!!

    Jan 08, 2016
  • anon

    Hi, I have a lost package (sent 7 weeks ago) so I'm trying to track it, it left the US to get to Canada. I went to the Post Office and the supervisor said that he has to investigate and will keep me posted. After 4 days without news, I went back and was told that I should call 1-800-222-1811 to get information about the package I sent and the only information I got is that USPS can't give me any information on the package. You should tell the truth to your customer and tell them that you don't know where the package is and you have no idea how to get it back instead of giving false information stating that I could get an update thanks to this number for an international package. I lost 5 days and now I have a very unhappy recipient who is still waiting for the package to come. An unhappy customer! Sabrina

    Jan 08, 2016
  • anon

    On 12-26-2015 I mailed a package to my granddaughter in Santa Fe, NM. Tracking showed it leaving my home post office, arriving at and departing Warrendale, PA on 12-27 and 12-28 respectively. Then arriving in Denver, CO on 12-31. The tracking now says my package was received on 1-2-2016 at Warrendale, PA and is currently in transit to the destination. The Destination Is Santa Fe, NM! What gives? I tried customer service, but it is impossible to escape the never ending loop of computerized options to speak with a real person.

    Jan 04, 2016
  • anon

    I wish I could post a picture of what USPS delivered to me! My family sent me a package from France for Chirstmas. It had expensive chocolate boxes all of them sealed in their package. The parcel was cut open, they (USPS) stole the merchandise and delivered not the empty package but only the top FLAP with my address on it. The TOP FLAP! Shame on you!!!! When I tried to file a claim online the system did not recognize the tracking number. By the way, I went to pick up the "package" or should I say the "flap" at my local post office and the person at the desk gave me the flap and said here is your package. I cried. When I asked for an explanation she said that it was the package I have received, when on the top flap it says "4.2 pounds". You should be ashamed of yourselves!

    Jan 03, 2016
  • anon

    I am waiting for a very important mail, it is sent on Dec 18,2015 and scheduled to arrive on Dec 22,2015, it arrived at unit on Dec 22 but then the delivery status has not been updated. I called to inquire about this situation on Dec 23 and then set up a case for investition. However I got an email this morning telling me to contact the local postmaster immediately and I did, I went to the post office and asked, the manager said that there is no mail or package for me, he told me to simply just wait for a few more days. I want to know if you know where the package is right now, I can pick it up at local post office...I just want to know whether the package is alright... tracking# 70150640000022703172 case# CA12691966 email:(Case ID 126276166) (KMM33475439V67888L0KM) Thank you!

    Dec 24, 2015
  • anon

    On 12/11/15, I mailed a package for priority mail to be delivered by 12/14/15. Today is 12/23 and it doesn't show that it went any further than the Chicago Hub on 12/12. The tracking# is 9505 5103 5128 5345 1976 31 I appreciate your help. Tabitha Henry

    Dec 23, 2015
  • anon

    I'm waiting for a very important mail, which is coming via certified mail. Expected delivery date was on 12/18/2015. On that day around 11 pm I received a message that'No authorized recipient available, attempted delivery time 8:45pm ' where as the whole day I was at home and no one came to deliver the mail at my apartment .. On the next day 12/19/2015 I went to Cary post office for pick up the mail, and I came to know, it is not in post office and may be with the delivery man.. Still I have not received the letter and totally confused how to get it.. Tracking no:70060810000579346204

    Dec 20, 2015
  • anon

    I sent a package to my daughter in Anchorage. Her mail was being held at the post office as per her request while she was out of town for a few days. They held 2 packages and envelopes but delivered my package and supposedly left it at the door. She never got it. It should have never been delivered. It was to be held with the rest of the mail. Now I'm out $50 plus cost of shipping. I am unable to file a claim anywhere. Not online because it was supposedly delivered, not by phone at USPS, not in my local PO, and not by mail. So now my daughter did not get her Christmas present, nor did I get reimbursed with the insurance. What does a person have to do to file a claim with the post office. Oh and when I call the PO in Anchorage they let it ring forever and then disconnect you. THIS IS POOR CUSTOMER SERVICE! In addition, I am told by USPS that the package was intercepted with a credit card. Who the heck intercepted it? Not me, not my daughter! Somebody needs to contact me regarding this.

    Dec 17, 2015
  • anon

    USPS has an international service. But it's impossible to contact them when you're outside the US to report they've lost your package. Unbelievable. Basic advice then: never order anything from the US just in case the seller uses USPS.

    Dec 15, 2015
  • anon

    I received a call and a voicemail from someone regarding my issue. They left a message but no area code for the return call. I spent 20 min working through your stupid ivr to get no where. I just need to get the address adjust on a delivery that is off by one number before it gets returned to sender.

    Dec 08, 2015

Pages

Share this post


Recent Comments

Monthly Archive