The Post Office isn’t the only place to shop for mailing services. Postal Service customers can purchase products and services at postal stores and other facilities, and on-line at USPS.com. They can also call 1-800-ASK-USPS, to get answers to their questions and address their needs. Some of the more popular customer services options available are:

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•Finding a Zip Code™.
•Shipping products and services.
•Scheduling a pickup.
•Locating a Post Office™.
•Tracking and confirming shipments.
•Changing addresses.
•Getting information on delivery services.

Are www.usps.com and 1-800-ASK-USPS useful, easy-to-use tools for customers? Could improvements make the tools more user-friendly? Let us know what you think of the customer service tools that are available. Are there additional products and/or services you would like to see added to www.usps.com or 1-800-ASK-USPS?

This topic is hosted by the OIG’s Office of Audit Information Technology team.

Comments (219)

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  • anon

    I paid for a 6 month PO box in Redding California. I started the service on September 15 and to date the ONLY mail I receive is from someone else, NEVER my own mail after one month. I have talked to the post office employees in Redding and they will do nothing to help me. To date I have never seen my OWN mail in my name in my PO Box. I want my money back, I want an immediate refund of my $111.00. The US Postal Service did not abide by the contract I signed to have a PO Box. I have never received any mail in my name in that PO Box.....!!!! I want my money back. Enough said. what can you so to help me? Paul Husten

    Oct 18, 2017
  • anon

    I am so disgusted with your customer service. It is ridiculous to have to wait 40 minutes to speak with someone. I can't believe the queue is so long because who has time to wait that long? For sure, only those who are desperate for help. The on line sign in process is impossible - each time it won't accept what worked for me in the past. Changing one's sign in name or password is a nightmare. You get a temporary password in your email and then it doesn't work in the sign in procedure. And if the hold time isn't bad enough the music played while waiting is LOUD and terrible! The only reason I persist is because I want to click and ship and seems one has to have a user name and PW that works to access that service.

    Oct 17, 2017
  • anon

    I am finding it extremely difficult to have a chance to use our local post office. My employment takes me out of town during the work week and the post office is closed when I leave in the morning and again when I get home. At the present time hours are 9-12:30 M_F and Saturday it is open 9:30 to 12:00. According to reports it is a viable post office as far as revenue is concerned. Please respond.

    Oct 17, 2017
  • anon

    Hello, Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day post office issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service on their website.

    Oct 17, 2017
  • anon

    mailed food package to Vega Alta Pr. on Oct. 3, 2017 to my granddaughter and family. After the first day recording said and is still saying package is delayed and on it way to destination. Who is in charge of Postal delivery in Puerta Rico? This zip code 00692 is not on the list of unable to process or receive mail. I would think that being a federal agency even during weather events that as a federal agency operations would be secure. Who and where are these packages being stored? Puerta Rico needs to be investigated as to why the backlog and lack of information to all of us who have trusted our packages would be late, but now have no information on where they are currently or delivery date. Thank you sue p

    Oct 11, 2017
  • anon

    Hello, Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service on their website. For updates on delivery in Puerto Rico, please check the USPS website in the newsroom section. The "Local News" section has a special link for up to date information on mail delivery in Puerto Rico.

    Oct 11, 2017
  • anon

    I am not sure how all of this is supposed to work. I have lived in my residence for 4 years plus a few months. Since I got here I have received mail that was not mine. I have called and even reported this. A person used my address for voter registration, houseing authority applications, banking, as well as the most recent social security for self and for another individual. I called all of these places and nothing appears to have been done. I do not stand outside every day to pick up my mail. Many times if it is raining I may not pick it up until late or even the next day I have found others mainly children in my box. I can not prove that anyone has taken anything out of my box. It would stand to reason that a person does Not give such mail to the wrong address if there is not a way to collect it. I do not understand why this mail is not picked out before, since I have requested that only my sons amd my name be delivered. Now as of 5 days ago I was online looking for you when I came across a site that appeared to be one of yours. In it was a request for electronicly checking mail so one could check what mail would be in box. It sounded like a perfect way to correct my problems. They asked for my email address and street address, with zip code, name... I went to my email to check on this service. It reviewed my zip to insure I was within its covage area. There were no emails. At this point I am not even secure in that this is you.

    Oct 09, 2017
  • anon

    Hello Cheryl, The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service on their website.

    Oct 10, 2017
  • anon

    I have been waiting for my first class package since oct 2nd it is the ending of the 5th of October and it has been in transit to my destination for over 32 hours now!! How can I get a hold of someone worth talking to at usps?

    Oct 06, 2017
  • anon

    Please correct the county on your website for 337 Pollock Rd Kenly NC 27542 and 339 Pollock Rd Kenly NC 27542 to show they are in the county of Johnston. Your website has Wilson. This has caused us major problems with our insurance company telling us they were removing us from our insurance plan because we were not in the correct county. They use your website to look up address and with incorrect information you have called us to go through HELL to get this corrected with the insurance co. We will go through this every year if you do not get your system corrected. Thank You

    Oct 01, 2017
  • anon

    horrible customer service. They never call back but gives you an option for a call back. I literally cant get intouch with anybody at my local office or the customer service department. I am not sure why UPS thinks people have all day to wait to speak with them because I cant working 10 hour shifts.

    Sep 28, 2017
  • anon

    Very poor customer service. 40 min plus anytime I try to call. Can NEVER reach my local post office. The phone number listed says mailbox is full call back later. I cannot get my package out of the neighborhood mail wall because the key the mail carrier left me does not work. Cannot reach anyone to get assistance.

    Sep 26, 2017
  • anon

    usps tracking needs a serious makeover. Having an important package being shipped to me USPS makes me cringe. Trying to find when that package will be delivered is next to impossible. Please take notes of how UPS and FedEx tracking works. The comment "status unavailable " is not acceptable. If the package was issued a tracking number, it should be tracked. If it is being tracked a location should be available.

    Sep 20, 2017
  • anon

    Please investigate the AUGUSTA GEORGIA mail distribution center. They've "lost" so many if our packages, which inevitably show up weeks or a month later, obviously having been opened and sometimes with items missing. All other mail movement is normal and it is always Augusta where mail is held up. Please help.

    Sep 10, 2017
  • anon

    I received a package I ordered yesterday evening. I was informed that my package had been damaged and repackaged in transit by the carrier. The contents of the package were not my order and are not even sold by the vendor I made a purchase from. I have contacted the vendor and have. It heard back. I have spent a total of almost 1 hour 30 minutes on hold. Was disconnected twice and am looking at over an hour hold time. Your service is garbage. You brake my package and then stick my label on someone else's package. Unacceptable. Also, the worst customer service I have had the displeasure of dealing with.

    Sep 06, 2017
  • anon

    Would like to know if i got any mail withhold anywhere

    Aug 29, 2017
  • anon

    The 1-800-ask-usps is a terrible system. I can no longer speak directly to my local postal service center about lost packages. My carrier has a very bad habit of regularly delivering packages to the wrong address, or they update the tracking information to state a package was delivered, even though they did not deliver the package. When calling the 800 number, my wait time has never been less than 30 minutes. I feel this is definately not a good example of good customer service and is precisely why I now insist on shipping with carriers other than USPS.

    Aug 28, 2017
  • anon

    Worst so-called "business" ever. Just try to call and get help from a human. Try to get any kind of customer service. Kramer had the right idea 20 years ago...

    Aug 23, 2017
  • anon

    We have been waiting since July 2nd 2017 for our mailbox keys to access our condo mailboxes... been registered for weeks... it was supposed to take 2-3 weeks which is nuts on its own to take so many weeks, but now it's been 7 weeks going on more than 2 months soon and today we were told still no keys. We have to wait in 40-60 minute lines to get our mail as it's still on hold. My partner and I are both teachers. Coming in to the post office daily is impossible and the lines toward the evening and weekend are so long. This is now ridiculous, let's just get this done please. Thank you

    Aug 19, 2017
  • anon

    My experience with the postal service in my area code 23323 is completely garbage. Packages never delivered on time, items go missing, mail delivered after 5pm some days and before 10am other days. Absolutely disorganized chaos in Deep Creek. As a small business, the lack of ethics in the postal service really has a negative impact on the store. Extremely disappointed in the people allowed to work for the postal service. Many are criminals and others do not care about the quality of service they provide.

    Aug 05, 2017
  • anon

    i am trying to finish my application and i keep getting internal server error i tried it under mozzarella fox and internet explorer what else can i do because it only happens when i press apply and get to the questionnaire part and it pops up

    Jul 29, 2017
  • anon

    I rely on getting my dog food from Amazon.com because I have medical issues. Now I can't get my package because it was reported that my mail box was full. I always get my packages delivered straight to my door at my Apartment. My dogs are currently OUT of food because my package is late and not being delivered to me. I am calling everyone I can to get in touch with SOMEONE, to get help and it's nearly impossible. Your office in Stafford, VA 22554 is absolutely the worst, terrible terrible costumer service and the staff is incredibly rude. I can't believe corporate has done NOTHING to fix this issue that multiple people have complained about USPS is the absolute WORST

    Jul 21, 2017
  • anon

    The postal service is HORRIBLE !!! Zip code 77560

    Jul 11, 2017
  • anon

    The postal service is HORRIBLE !!! Zip code 77560

    Jul 11, 2017
  • anon

    I wanted to log in, but my account has been disabled because I lost my password. It tells me to create a new account. I try but then it tells me you already have an account with us, use that one. GET IT TOGETHER USPS! I cannot use your site AT ALL now! >:(

    Jul 06, 2017
  • anon

    I am trying to file a claim for an insured package. I filed before the 30 period required, now I am unable to refile the claim. I have tried multiple times and ways to speak to a real person. Now can I get this resolved? I would like to speak to a person.

    Jul 05, 2017
  • anon

    I am trying to file a claim for an insured package. I filed before the 30 period required, now I am unable to refile the claim. I have tried multiple times and ways to speak to a real person. Now can I get this resolved? I would like to speak to a person.

    Jul 05, 2017
  • anon

    I understand the downsizing and cutbacks of usps personnel and offices effects the services they provide, but it is absolutely ludicrous to continue to offer services that they can't fulfill. Please do not use their forwarding services - it is an entire nightmare with absolutely no accountability in every dept including their "so called" customer affairs. It works for some, but when it doesn't work; it ruins a great part of your life. This is already a waste of time - I hope all the paper burns in all your offices... during working hours!

    Jun 30, 2017
  • anon

    Still waiting for my refund for a shipping label that I voided about ONE month ago. I purchased the shipping label through Amazon.com on June 2, 2017 and they said that I would expect an answer from USPS by August 17, 2017. Tracking number was 9370120111402023574626. Total amount for shipping label was $47.74. Amazon said that they still have to wait for an answer from USPS before they can refund me for the voided shipping label. I already tried to submit an e-mail to customer service twice but the webpage shows "There is a problem come back later". Tired of trying to get an answer from USPS. Didn't know that it takes ONE MONTH to get a refund for a USPS Priority Mail Express shipping label which has a shipping time of between 1 - 2 days. Unbelievable. Can you please expedite the refund before I have to wait another month. Thank you.

    Jun 30, 2017
  • anon

    Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service on the USPS website.

    Jun 30, 2017
  • anon

    I am trying to locate my package, which your automated system keeps telling me is "out for delivery" BUT my mail at this location has already been delivered for the Day. Your automated system is ABSOLUTELY ATROCIOUS! Why is there absolutely NO OPTION to be able to speak to a human being ???? i go through the prompts and get the same information but CAN NOT get an option to speak to a real person! Unreal- VERY DISAPPOINTED

    Jun 29, 2017
  • anon

    in the past 31/2 days,i have not received any mail at all,no notification from anyone.please let me know.thanks,I would be eternally gratefull.God bless.

    Jun 26, 2017
  • anon

    Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service on the USPS website.

    Jun 26, 2017
  • anon

    I sent a really important package to USCIS as a priority certified mail on the 20 the delivery date was to be on the 22 it stop updating once it got to Chicago metro hub the delivery date disappeared if the safety was not important I would not paid the amount of money I did to get it there on time with my money orders not it's not there what happened to it????

    Jun 24, 2017
  • anon

    Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service on the USPS website.

    Jun 26, 2017
  • anon

    no! us postal service customer service is absolutely non-existent. am not receiving parcels or regular mail delivery. have never had my calls to my local, 70118, post office answered nor any response to e-mails sent. the 1-800-ask- help number on official usps website dose not answer either. i tried the call back option ; was called back and hung up on by a robo voice! what can i do? there are no responses and no help and nowhere to go! the usps is truly in a sad state of affairs. is anyone reading these? does anyone care? what can a person do but suffer with horrible mail service ?

    Jun 23, 2017
  • anon

    I recently sent out a package from the Lewiston Maine post office and wanted to make sure it has the correct address that it is going to the tracking number is 9500 1157 9217 7171 0933 60

    Jun 20, 2017
  • anon

    Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service on the USPS website.

    Jun 21, 2017
  • anon

    I live near the municipal golf course that's on Airport Road in Santa Fe, NM, 87507. I am constantly getting other people's mail, missing checks and mail, and Friday a $38 Amazon package was declared by you as deliveried, was NOT DELIVERED TO ME! Whomever services this locale appears to me to either be lazy, stupid, or doesn't care!!! USPS= UNDELIVERED SPECIAL PACKAGES SCATTERED!!!

    Jun 20, 2017
  • anon

    Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service on the USPS website.

    Jun 21, 2017
  • anon

    The United States Postal Service is a joke. There is no accountability.

    May 31, 2017
  • anon

    The USPS is a disaster. Lost packages, lost mail. They don't scan packages often, which leads to panicked senders/recipients. Today I tried to contact USPS about a missing package I sent, I wasn't able to send the communique or reach anyone. The website's atrocious. Sometimes it's down. Sometimes their email doesn't work. It's extraordinarily buggy, there was 1 month where I wasn't able to schedule package pickups on the site. It always takes about 1 hour to contact someone at USPS on the phone. Google Reviews (comprised ofmillions of reviews) list it at 1 star. That's worse than Comcast. Google it.

    May 31, 2017
  • anon

    The USPS website amounts to a huge waste of taxpayer dollars. It is difficult, sometimes impossible to use because: 1) you are advised in the FAQs to go to links that don't exist; 2) phone numbers for reaching customer service and tech support are different but both go to the same voice mail that requires a hold time of at least 30 minutes on a good day and eventually gets you to someone who is unable to help with any problem; 3) after entering a lot of information unrelated to the problem in a email form to customer service, the site asks you to review the email before submitting and then provides no way to submit it; 4) some of the features (such as setting up auto payments for renewing a PO Box) do not work properly, and trying to get help from customer service is impossible (see #2 and #3 above); 5) the survey in which customers are asked to participate at the end of a phone call is overly complicated, repetitive, and tedious; 6) the phone number listed on this page for providing feedback on the website takes callers to the same user-unfriendly voice mail system mentioned in #2 above. In short, I don't think I have ever encountered a worse website.

    May 30, 2017
  • anon

    You do realize that USPS doesn't use tax dollars, other than a small amount they are given by Congress for free mail for the blind and physically handicapped and for overseas absentee ballots. Yes, their website is atrocious, one of the least customer friendly ones I have every encountered. But get your facts straight. UPS and FedEx do operate a lot more efficiently because they can pick and choose what they deliver, and to whom, and aren't stuck delivering to the most dangerous inner city neighborhoods and most remote rural areas. FedEx contracts with the Post Office to deliver everything they can't make a profit from. And any improvements the Postal Service tries to make seem to be blocked by Congressional regulation. Congress should worry more about removing regulations than passing useless bills to rename Post Offices.

    Jun 13, 2017
  • anon

    Search Google for "USPS federal money 2016" "But as Robert Shapiro—former Treasury undersecretary and chairman of the economic consultancy Sonecon—points out in a new analysis, American taxpayers subsidize the USPS at a rate that surpasses the costs associated with any Congressional mandate. He estimates that, all told, the subsidies and legal monopolies that Congress bestows upon the post office is worth $18 billion annually" You can read the rest for yourself Einstein, have a remedial English tutor help you with the big words, like "billions" and "subsidize". Every single thing you said is wrong. Try doing 30 seconds of research before clicking the 2 brain cells you're working with together and running your ankle-biter. You may find you're able to keep your shoe size IQ less obvious to perfect strangers.

    Jul 03, 2017
  • anon

    I sent domestic mail through priority mail service from Flushing, NYC to my brother in Panama city, Florida on may 12, 2017 and he have not received it. I really need some help. Please

    May 26, 2017
  • anon

    Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service on the USPS website.

    May 30, 2017
  • anon

    Was on hold for over an hour and a half before giving up when trying to discover where USPS delivered my package that needed my signature as I was home and it never made it to my address (which is the address on the package). I guess USPS decided to give my wedding rings to someone else. Thanks guys....

    May 25, 2017
  • anon

    package shows to have made it to Warrendale PA USPS, then Shows departed 6 days ago, has not been scanned since. Tracking Number is 9449-0096-9993-8436-6447-43. when I called Warrendale facility, it hangs up on you. 1-724-776-6217 is not a working number. called, 18 May 2017. package arrived at Warrendale PA USPS 11 May 2017, shows it departed 11 May 2017. has been in transit to destination for 6 days, today 18 May, being the 7th. my next step is to raise concern with the management of this facility to all government officials that may or may not care. this is unacceptable.

    May 18, 2017
  • anon

    Hi Mr. Nachbor, Thank you for your message. The OIG is an independent agency of the Postal Service which investigates and audits internal fraud, waste, and abuse; and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (1 (800) 275-8777), or file an online complaint with Customer Service. Very Respectfully, United States Postal Service Office of Inspector General

    May 18, 2017

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