The Post Office isn’t the only place to shop for mailing services. Postal Service customers can purchase products and services at postal stores and other facilities, and on-line at USPS.com. They can also call 1-800-ASK-USPS, to get answers to their questions and address their needs. Some of the more popular customer services options available are:

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•Finding a Zip Code™.
•Shipping products and services.
•Scheduling a pickup.
•Locating a Post Office™.
•Tracking and confirming shipments.
•Changing addresses.
•Getting information on delivery services.

Are www.usps.com and 1-800-ASK-USPS useful, easy-to-use tools for customers? Could improvements make the tools more user-friendly? Let us know what you think of the customer service tools that are available. Are there additional products and/or services you would like to see added to www.usps.com or 1-800-ASK-USPS?

This topic is hosted by the OIG’s Office of Audit Information Technology team.

Comments (187)

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  • anon

    in the past 31/2 days,i have not received any mail at all,no notification from anyone.please let me know.thanks,I would be eternally gratefull.God bless.

    Jun 26, 2017
  • anon

    Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service on the USPS website.

    Jun 26, 2017
  • anon

    I sent a really important package to USCIS as a priority certified mail on the 20 the delivery date was to be on the 22 it stop updating once it got to Chicago metro hub the delivery date disappeared if the safety was not important I would not paid the amount of money I did to get it there on time with my money orders not it's not there what happened to it????

    Jun 24, 2017
  • anon

    Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service on the USPS website.

    Jun 26, 2017
  • anon

    no! us postal service customer service is absolutely non-existent. am not receiving parcels or regular mail delivery. have never had my calls to my local, 70118, post office answered nor any response to e-mails sent. the 1-800-ask- help number on official usps website dose not answer either. i tried the call back option ; was called back and hung up on by a robo voice! what can i do? there are no responses and no help and nowhere to go! the usps is truly in a sad state of affairs. is anyone reading these? does anyone care? what can a person do but suffer with horrible mail service ?

    Jun 23, 2017
  • anon

    I recently sent out a package from the Lewiston Maine post office and wanted to make sure it has the correct address that it is going to the tracking number is 9500 1157 9217 7171 0933 60

    Jun 20, 2017
  • anon

    Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service on the USPS website.

    Jun 21, 2017
  • anon

    I live near the municipal golf course that's on Airport Road in Santa Fe, NM, 87507. I am constantly getting other people's mail, missing checks and mail, and Friday a $38 Amazon package was declared by you as deliveried, was NOT DELIVERED TO ME! Whomever services this locale appears to me to either be lazy, stupid, or doesn't care!!! USPS= UNDELIVERED SPECIAL PACKAGES SCATTERED!!!

    Jun 20, 2017
  • anon

    Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service on the USPS website.

    Jun 21, 2017
  • anon

    The United States Postal Service is a joke. There is no accountability.

    May 31, 2017
  • anon

    The USPS is a disaster. Lost packages, lost mail. They don't scan packages often, which leads to panicked senders/recipients. Today I tried to contact USPS about a missing package I sent, I wasn't able to send the communique or reach anyone. The website's atrocious. Sometimes it's down. Sometimes their email doesn't work. It's extraordinarily buggy, there was 1 month where I wasn't able to schedule package pickups on the site. It always takes about 1 hour to contact someone at USPS on the phone. Google Reviews (comprised ofmillions of reviews) list it at 1 star. That's worse than Comcast. Google it.

    May 31, 2017
  • anon

    The USPS website amounts to a huge waste of taxpayer dollars. It is difficult, sometimes impossible to use because: 1) you are advised in the FAQs to go to links that don't exist; 2) phone numbers for reaching customer service and tech support are different but both go to the same voice mail that requires a hold time of at least 30 minutes on a good day and eventually gets you to someone who is unable to help with any problem; 3) after entering a lot of information unrelated to the problem in a email form to customer service, the site asks you to review the email before submitting and then provides no way to submit it; 4) some of the features (such as setting up auto payments for renewing a PO Box) do not work properly, and trying to get help from customer service is impossible (see #2 and #3 above); 5) the survey in which customers are asked to participate at the end of a phone call is overly complicated, repetitive, and tedious; 6) the phone number listed on this page for providing feedback on the website takes callers to the same user-unfriendly voice mail system mentioned in #2 above. In short, I don't think I have ever encountered a worse website.

    May 30, 2017
  • anon

    You do realize that USPS doesn't use tax dollars, other than a small amount they are given by Congress for free mail for the blind and physically handicapped and for overseas absentee ballots. Yes, their website is atrocious, one of the least customer friendly ones I have every encountered. But get your facts straight. UPS and FedEx do operate a lot more efficiently because they can pick and choose what they deliver, and to whom, and aren't stuck delivering to the most dangerous inner city neighborhoods and most remote rural areas. FedEx contracts with the Post Office to deliver everything they can't make a profit from. And any improvements the Postal Service tries to make seem to be blocked by Congressional regulation. Congress should worry more about removing regulations than passing useless bills to rename Post Offices.

    Jun 13, 2017
  • anon

    I sent domestic mail through priority mail service from Flushing, NYC to my brother in Panama city, Florida on may 12, 2017 and he have not received it. I really need some help. Please

    May 26, 2017
  • anon

    Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service on the USPS website.

    May 30, 2017
  • anon

    Was on hold for over an hour and a half before giving up when trying to discover where USPS delivered my package that needed my signature as I was home and it never made it to my address (which is the address on the package). I guess USPS decided to give my wedding rings to someone else. Thanks guys....

    May 25, 2017
  • anon

    package shows to have made it to Warrendale PA USPS, then Shows departed 6 days ago, has not been scanned since. Tracking Number is 9449-0096-9993-8436-6447-43. when I called Warrendale facility, it hangs up on you. 1-724-776-6217 is not a working number. called, 18 May 2017. package arrived at Warrendale PA USPS 11 May 2017, shows it departed 11 May 2017. has been in transit to destination for 6 days, today 18 May, being the 7th. my next step is to raise concern with the management of this facility to all government officials that may or may not care. this is unacceptable.

    May 18, 2017
  • anon

    Hi Mr. Nachbor, Thank you for your message. The OIG is an independent agency of the Postal Service which investigates and audits internal fraud, waste, and abuse; and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (1 (800) 275-8777), or file an online complaint with Customer Service. Very Respectfully, United States Postal Service Office of Inspector General

    May 18, 2017
  • anon

    Im waiting for a package and its been sitting at the chicago network distribution center since the 13th! If I post the tracking number, can you see what the delay is? I need this package for a party by Friday! Its an edible cake top.

    May 17, 2017
  • anon

    Hi Tara, Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (1 (800) 275-8777), or file an online complaint with Customer Service

    May 18, 2017
  • anon

    USPS lost a package I sent from Nevada to California, item was sent Priority Mail 2 days and also I bought $1000 insurance, now they are deniying to pay the package. Please help me to resolve this issue.

    May 05, 2017
  • anon

    Hi Christian, Thank you for your message. The OIG is an independent agency of the Postal Service which investigates and audits internal fraud, waste, and abuse; and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (1 (800) 275-8777), or file an online complaint with Customer Service. Very Respectfully, United States Postal Service Office of Inspector General

    May 08, 2017
  • anon

    My package is missing the tracking status show delivered but I got nothing from usps this is the first time I buy a phone online and USPS lost the package what now

    Apr 14, 2017
  • anon

    I have to say the entire USPS system needs to be revamped and more customer service focused. We as the people are forced to deal with rude people in the actual PO locations, rude and lazy carriers (our carrier will ring the bell in my lobby, and will not come up stairs, but expects you to meet her in the lobby to retrieve your packages), and he fact that the event of an issue arising, you cant speak to a live representative, and you have us by the necks, because its not like a have an option to not deal with the post office, I truly wish there was another, better outlet for mail service . I know this is going no where, you don't care about my frustrations, but it helps me vent some frustrations out after attempting for an hour to get a live representative. My only hope is that you will do a major customer service revamp, and do better for your brand, because honestly, if there was another option, I'm sure many of us would go with that opposed to the post office.

    Apr 12, 2017
  • anon

    I hear you! I've been on hold for over an hour with 1800 ask usps. I swear the recording said I would be on hold for 1 hour and 15 minutes! Well that has come and gone. It's currently 9:10pm, and I don't even think customer service is open anymore. Are they just going to keep me on hold until they open in the morning, or are they going to pick up the line right after I get tired of waiting and hang up. I had a guaranteed delivery of live animals today, but the tracking has quit updating, and I never received my package. I paid an extra $50 for this, and I'm getting squat, and my poor live fish are probably dying. And that's just the beginning of the trouble I have with the post office. The cards I send to people seem to have a 50/50 shot at making it there. Well that's not fair, but honestly 1 out of every 10 (probably) is lost. My last mail carrier would sit in his truck texting on his phone without delivering the mail at least twice a week, and then we would all get a double stuffed mailbox the next day. I could go on and on. They are ridiculous, and like you said... what can we do about it? Nothing. Just moan and complain to a stupid recording at 1800askusps.

    May 09, 2017
  • anon

    To: Inspector General USPS David C. Williams Dear Inspector Williams, I want to offer you and the services of the USPS a huge thank you for overhauling the processing of the handling of the 'Temporary Address Change - Mail Forwarding' services since I tried it several years ago. I live in Nashville, TN, spend the winter in Fort Myers, FL and this year I again tried your services. My beginning and ending deliveries with you have been nothing but outstanding. Just knowing that important Tax, banking and other very important mail will not be held up or lost in this transition is a life saver. I hope you will pass this thank you along to your employees. In closing, may I please offer a suggestion? I could find no link anywhere in your system to offer 'thanks and praises' for work well done to employees who would otherwise have possibly receive much gratitude for outstanding services. Having been a business owner, I found that building employee loyalty made my business. Thank you again. Respectfully, Betty Blackwell 2517 Miami Avenue Nashville, TN 37214

    Apr 11, 2017
  • anon

    i wish to make a complaint about mail that im expecting is mostly the ones that is really late of being delivered and might be mishandled or mis sent or even delivered to the wrong house and evently will correct itself if its sent somewhere else but then im forced to wait up to 2weeks or so i know nothing can be done but try to better the mishandle or mistake in the delivery system but i just wanted to complain that it seems that my expected mail is getting mishandled and junk mail and othe unepected mail makes it not sure why it seems to be but now im forced to make a decision have my company resend a new one and forced to wait again when it was due last week . thank you

    Apr 04, 2017
  • anon

    USPS won't deliver my mail to my house cause there lazy...

    Apr 02, 2017
  • anon

    The USPS needs to be shut down and have all the terrible lazy employees fired. Each year the usps keeps getting worse. Always losing packages, terrible staff in the post office who don't keep things clean or stocked have to wait in line for 10-15 to ask for a box then wait again for 20 to pay to ship it. It doesn't matter if you call the usps hotline, fill out the yelllow card or use the website to hold mail it never gets put on hold. Then the crappy mail carrier deliveres mail and packages when you are on vacation. Yesterday I had come home to a full mail box with a note saying pick up the rest of your mail at the post office, I go wait In line for 45 min just for a Victoria secrete catalog such BS! I said to the lady at the counter who is very rude and does not care about anything you have to say, I asked if the post master or manager is there she just says did the rest of you're mail come ? Yea ok next in line. Getting my passport was a nightmare evertime I go during the posted hours and no ones working the passport area. Try to call no answer or if you are lucky you get a answer and then hung up on. Both locations in Clovis, Ca and also the main po in Menlo Park ,Ca need a complete overall in staff. Maybe FedEx and ups can work out a deal to deliver mail.

    Mar 19, 2017
  • anon

    USPS customer service is lousy the hold time to speak to someone about a lost package is an hour or more. When I order from Amazon I dread when they send my packages via USPS instead of UPS or Fed Ex. I currently have a lost package. I intend to complain to Amazon about this maybe they'll start using UPS and FedEX more.

    Mar 18, 2017
  • anon

    I am writing about the handling of HOLD REQUESTS. When I place a Hold Request to my post office (Wallingford 98103). unless I tape my secure mailbox closed,(1) they continue to deliver mail until stuff is hanging out the flap, and then put it on the porch. (2) or hold it and then bundle it and deliver it to my porch to be stolen even though I stated I would pick it up ---which is an option on the original request. These actions by postal delivery workers is unconcionable. Their actions contribute to the high rate of mail theft!!!! I have discussed this with the local offic e (98103) and get "We'll work on it" or " the carriers are a problem". Today I picked up my mail and the worker at the desk said that this was the first time in a long time he had found mail that was requested held until customer would pick it up, actually in the post office and not delivered to the porch. This is an admission to the problem from the inside. Would you follow up please?

    Mar 15, 2017
  • anon

    I cannot speak to anyone in our central PO. They don't answer phones and the National Number hung up on me. I need to be able to speak to a HUMAN at our Johnstown PA post office as a State employee... part of my job. What is the problem????

    Mar 09, 2017
  • anon

    I received an e-mail today telling me a package delivery could not be made because no one was home and I would have to rescheduled by calling the phone number on the delivery notice left on my door or I could go online to the USPS website. There 3 things wrong with this information. 1. I was home all day and no one rang my doorbell or knocked on my door 2. There is no delivery notice on my door. I suspect you tried the wrong address as I have had my mail delivered to the wrong address several times recently 3. When I attempted to access your website by clicking on the address in your e-mail, it came back showing a Trojan virus and my virus protection would not let me in Now I do not know what to do as I can't respond via e-mail and I don't have a number to call

    Mar 07, 2017
  • anon

    The PO at zip 10031 is the worst possible branch in the entire system. They have lost two packages in the space of about two months. I cannot get any further information on tracking past 2-24. That was three weeks ago and it is impossible to get a human being on the phone to find out where my package is.

    Mar 03, 2017
  • anon

    Warrendale Pa facility has OVER 2,000 complaints of missing packages! Over TWO THOUSAND! PLEASE investigate this place. Small business owners, like myself, are losing money b/c of that place. It's obvious Warrendale Pa has a huge problem. It's just unacceptable! I am going to start contacting the media if something is not done about this place.

    Mar 01, 2017
  • anon

    Please do!!! All of us with missing packages will stand behind you! Unacceptable!!!

    Mar 10, 2017
  • anon

    There is no online support system. I have to speak with someone at a call center to get any information about the status of my support ticket. This is very inefficient.

    Feb 27, 2017
  • anon

    i have 142.46 dollars in merchandise sitting at a post office in midwest city oklahoma. why wont they deliver my packages? they deliver my letters but not the packages. i believe my packages wont be delivered because i live in an apartment. if i lived in a house the packages would be delivered. i dont want my packages delivered to the office because that is the wrong address. i want to know why usps is telling me they wont deliver to me when i paid the shipping and handling!

    Feb 19, 2017
  • anon

    I am trying to call various post offices to set up an appointment to finalize my passport. However, I called several of them at different times and no one picks up the phone. How else can I set up an appointment?

    Feb 13, 2017
  • anon

    Shipping international with the ISC facilities is absolutely soul crushing. That is where my package is now and has been for some time. After reading multiple yelp reviews, 95% of the unfortunate folks who have had packages go through these facilities have had wholly negative experiences. The worst part is that there is no one to contact with whom you could rectify the situation. It seems that you just have to accept the fact that your package will just sit there for 45+ days, if it even reaches you at all. These facilities need to be totally overhauled or shut down altogether. No shipping experience should be this horrible. Period.

    Feb 13, 2017
  • anon

    We have been trying to reach customer service at USPS since yesterday, we have called 3x and the wait times are between 50 min and 1h07 minutes which is completely unreasonable to expect anyone to stay on hold for that amount of time. We have tried to send an email via smartphone and after filling out all the information, once you reach the last page to submit, you cannot scroll down to review information and submit. This is the same on the iPad. We are very concerned because we noticed our mail came in already opened. One letter containing very personal and confidential information was completely opened. We are trying to file a complaint with USPS but there is no way to contact them or even or local post office.

    Feb 10, 2017
  • anon

    hate it

    Jan 31, 2017
  • anon

    I was home all day, but they didn't bother to ring my doorbell and instead left a sorry we missed you paper with what appears to be a tracking number except the tracking number doesn't read as one in your system. I tried calling for help, but the automated system is by far the worst I've ever had the displeasure of using. It frequently misunderstands anything you are saying, hangs up on you for not understanding, and by the time you could actually get through that mess of menus the wait time is close to an hour. Which is after about 20 minutes of constantly calling back to get through the automated system. The email system doesn't work either. When I try to send an email and it's about a tracking number if I use the tracking number I was given it doesn't work and then I get an error that says the email is down and I can't use the form. I tried going in person, but my local post office was literally torn down last here and another one on the complete other side of town so far away it's literally a different town prefix was new but then I found out it wasn't the newest that there is another corner of town that has it and when I got there a minute before they closed they had already locked the doors. Overall, a really bad experience with no means of resolution.

    Jan 20, 2017
  • anon

    I have had so many issues with deliveries using usps that i now cringe everytime i have a package coming via usps. Even now currently I have a package coming from UK , it got through customs with no issues and it arrived at the distribution facility by my house then went in limbo and not updating and no one at USPS can tell me what is going on with it. They now referred me to the the only guy at that facility according to them that can find my package and he keeps telling me "hopefully it will turn up soon , just keep checking for a scan". I rarely ever get issues like this using DHL, UPS, or Fedex. It is really frustrating !!

    Jan 20, 2017
  • anon

    I've been trying to track a package that was shipped to me via USPS from the UK in November. Since Jan 8, the tracking says it's "being processed" in Chicago. I've called Customer Service for help and the stupid IVR can't seem to recognize the difference between an F and an S, or a G and an E, or a B and a D. So now I'm on hold for OVER AN HOUR to talk to a representative. This is crazy. All I want to know is where exactly my package is and when I can expect it to be delivered?!

    Jan 17, 2017
  • anon

    My husband and I have been trying for 3 months to get the Biddeford Maine post office to get our passports done. Jeanne is always the person doing it when we go. For whatever reason she turns us away every time. She never has time to do it. We could be 10 am or 9 am. Today was she has no photo paper if we could make it back by 11 if she's not too busy she would do it. We got back at 10:30 and we were a few back in the line and she still sent us away after we went to get pics done at rite aid. She's always angry and yelling and rude as possible. We cannot take a trip without these and cannot plan one due to her inability to do her job. We never make it to the front of the line. It's frustrating to depend on her attitude. I have not left New England in my 49 years and it would be nice to do something. I can't plan my work vacation time because I can't get this done. How ridiculous to have to deal with her. Please help. She's aweful at her job every time I have been there for anything. Lousy customer service attitude.

    Jan 14, 2017
  • anon

    When will the postal service start working again. It snowed and they have not sent any mail for 3 days. Also it wasn't even that bad. I'm just a bit frustrated because I've been waiting 2 and a half weeks for my package. If this doesn't work I will give up on it and try to get a refund, because this is ridiculous.

    Jan 14, 2017
  • anon

    Trying to schedule a pickup and website keeps returning "internal server error". This service is not working so how do I schedule a pickup now?

    Jan 12, 2017
  • anon

    The system is terrible and frustrating. I have a missing package and cannot reach anyone to follow up on it. The tracking system insists that the package was delivered to me (nope), and fighting my way through the labyrinthine phone system to finally be connected to a representative rather than another automated system only gets me "unfortunately, our office is currently closed" + immediately disconnected call. Note: this happens no matter what time of day I call, including well within the listed hours of operation. I also submitted an inquiry via email through the online form, and unsurprisingly have not heard back for days. At a loss for what to do.

    Jan 11, 2017
  • anon

    Their need to be a direct email address for usps without going through website. The web site says my email address is invalid which it obviously is not. Therefore not allowing me to send any emails through the my usps site.also on mobile some or most of The pull down answers such as what type of product are you shipping will not pull down mobile.

    Jan 08, 2017

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  • 10 hours 44 min ago
    Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try...
  • 11 hours 47 min ago
    Bell Gardens, CA 90201 post office. My media mail package, destined for San Diego, CA, arrived at Bell Gardens on 6-11 and remained there until 6-26. No reason. Called all morning. Does not...

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