on Nov 8th, 2010 in Products & Services | 27 comments
The Post Office isn’t the only place to shop for mailing services. Postal Service customers can purchase products and services at postal stores and other facilities, and on-line at USPS.com. They can also call 1-800-ASK-USPS, to get answers to their questions and address their needs. Some of the more popular customer services options available are: •Finding a Zip Code™. •Shipping products and services. •Scheduling a pickup. •Locating a Post Office™. •Tracking and confirming shipments. •Changing addresses. •Getting information on delivery services. Are www.usps.com and 1-800-ASK-USPS useful, easy-to-use tools for customers? Could improvements make the tools more user-friendly? Let us know what you think of the customer service tools that are available. Are there additional products and/or services you would like to see added to www.usps.com or 1-800-ASK-USPS? This topic is hosted by the OIG’s Office of Audit Information Technology team.