Most people probably don’t know what a universal service obligation is, much less that the Postal Service is bound by one. But a USO, as it’s commonly called, is essential to ensuring that everyone receives the mail service they need. And the Postal Service’s USO is long overdue for updating and clarification, as you can see in our new white paper, Guiding Principles for a New Universal Service Obligation.

In general, a USO is a collection of requirements that ensure everyone in the country receives a minimum level of mail service at a reasonable price. The Postal Service’s USO includes a requirement to provide mail services to everyone, regardless of where they live, and for at least one mail product, at a uniform price. Other features of the USO are understood to include frequency of delivery, a range of product offerings, access to mail services, and quality of service. For instance, delivering your mail 6 days a week is part of the USO.

But frequency of delivery is the only obligation that is clearly articulated in the Postal Service’s current USO. In fact, the USO is based on a hodgepodge of various legal requirements and regulations that, in most cases, provide only broad guidance. For example, while public access to postal services is another important component of the USO, there’s nothing about how many access points, such as collection boxes or post offices, must exist.

The big question: What exact services do policy makers and the American public (both senders and receivers of the mail) now need the Postal Service to provide? Our paper provides six guidelines the Postal Service and its many stakeholders can use to frame the discussion about the USO and try to answer that basic question. For instance, we say a new USO should be clearly defined while also being flexible enough to adapt to future changes.

Do you agree the USO should be updated to reflect the changing nature of communications? How have your mail needs changed in the last decade? Do we still need 6-day-a-week delivery? How do you think the American public would benefit from a more clearly defined USO that included, for example, a minimum requirement for the number of access points? 

Comments (326)

  • anon

    We live on a main road in rural upstate ny where almost all the homes have at home mail delivery. In front of our house and my neighbors house there is a culvert type pipe which is there for water to drain. The post master states delivery cannot be made due to the drain. Its part of the roadway, not a private drain. For years myself along with my neighbors have had to pay for a PO box. My question is this, shouldn't the USPS provide a PO Box free of charge?

    Sep 09, 2015
  • anon

    We cant trust the mail anymore service has went way down. Like right now I bought a new home and none of my mail is going to my new address . We just got the new cluster box 2 weeks ago and I was picking up my mail from south Jordan Utah post office. Now the cluster box went up and for 2 weeks no mail. I went to post office to see if my mail is still there and they said no mail here. So I did what anyone would do mail yourself a fake letter . Now I mailed it in south Jordan Utah going to south Jordan Utah and its been 6 days now . So what is one to believe ? Where is the mail what is the post person doing with the mail . So I think we the people need to do away with the post office and use fed ex or the ups not post office. Now I am in the mist of contacting the police and fbi for stolen mail. So if you live in daybreak south Jordan I would like to hear if you have not been getting any of your mail as well

    Sep 08, 2015
  • anon

    I live in the north shore area of daybreak and have 5 tracking numbers from online orders that all show as delivered to home between November and December that have not arrived. My vehicle tags that were paid for online never arrived either. The Utah dmv said they mailed them in early November and by early decmber they haven't arrived. Somethings wrong in Daybreak.

    Dec 12, 2015
  • anon

    I am so very disappointed with how the US Postal "Services", is handling mail, packages, etc. I am never able to reach them. Their phone is always busy to the extent where i can no longer track or even find lost mail. I live in Staten Island, New York and the Post Services out there are out of control not to mention very unprofessional in their lack of duties that must be performed accurately. I cannot merely comprehend the nature of their failures and maybe it's due to laziness in their part. I am sick and tired calling day by day, week after week and the lines are always busy. Someone must take a stand and start making the proper complaints to the proper authorities.

    Sep 08, 2015
  • anon

    I'm from Los Angeles I have always somehow received all my packages there. However I have had problem after problem since I moved to Atlanta. I believe my at least one item for sure was stolen from my post office. I have all the tracking info. Why is it that when my package arrived to the post office it stopped being traced there was no activity after that. The sender said they never got it and it's been almost 2 months and neither of us have no info or item after it got to that office. Then today I go to check on another package I knew had to be here by now. It said it was left on my door AFTER I SAID NEVER TO DO THAT AFTER the 1st 3 packages disappeared . I NEVER EVER had so many things stolen from me, who is paying for this ? Me? So basically I feel like because I live in an apartment with apparently one scumbag thief I don't have the right or privilege to receive mail. My complex has a mail box in with holds large packages and they leave us a key to it in our mailbox and in turn we put it in the slot and that's it so why has my mail man all of a sudden stopped using that if its the same man. I am here all day so why wouldn't he knock but just supposed leave it there when it is clearly not a good idea in a big open complex I mean that is just common sense ESPECIALLY OF THE MAIL MAN THEY ALL KNOW THE DEAL WITH THIEVES SO WHY DO THEY DO IT ,I see people complaining cause they have to pick up theirs well at least they are getting it. What can I do the Doraville office is just lazy I call and put on hold then someone knows I'm holding and upset and someone picks it up laughs and hangs up it's a black woman every time she apparently is not monitored and plays childish games. I know if I go down there the police will come and I will be carted off to jail for assault so why does it have to go this far HOW CAN I GET HELP AND MY STUFF??

    Sep 07, 2015
  • anon

    I feel customers would benefit greatly from a clearly defined avenue of contacting USPS WITH issues regarding delivery (or lack thereof) of their mail. Many times have I gone through the laborious process of filling out an online complaint only to get to the final page and realize the "submit" button is missing. Or I track a package online and the item seems to be lost so I call the 800 number, enter my tracking number only to be told by a mechanical CSR the same information I was able to view online - with no easy way to get an actual live person in the line. Or I go to my local post office to try to locate said package and I'm referred to the carrier unit, whom I call, and I'm either assured that my item is out for delivery (of course it isn't actually delivered) or I'm flat out interrupted or hung up on. In the past week I have been expecting 4 packages, all of which were "out for delivery" only to not be delivered. Through the "redelivery" form I've received only one. The reasoning for non-delivery is bogus ("business was closed, could not deliver" when the delivery location is my residence). I can sympathize with the workers in the sense that their jobs probably suck, and they probably get yelled at by angry customers all the time, but out of everyone, I as the customer who didn't receive an item I've paid for, is the least to blame. If we had an effective means of recourse, I'd be willing bet the incidents of "mail-rage" would drop drastically

    Sep 06, 2015
  • anon

    I have a question, if my mailbox is blocked can the letter carrier skip it and if so how many times in a row? I live in a new development and the lot next door is under construction and I have been getting some items as many as six businesses days late. I have medically important time sensitive materials delivered weekly and didn't know my box was blocked and no attempts had ever been made to notify me. What is the official policy regarding this issue and is it legal for someone such as a neighbor, visitor, or even construction traffic to block my box or does that vary from location to location? Thank You, Kent

    Sep 01, 2015
  • anon

    Postal regulations state that if a mail receptacle is temporarily blocked, the carrier must exit the vehicle to make delivery of the mail. Another rule states that it is the responsibility of the boxholder to make the receptacle accessible. This does not mean the carrier can simply skip mail delivery if the box is temporarily blocked. There is not a definition of "temporary" but notification of a reasonable period would definitely have to be made.

    Oct 06, 2015
  • anon

    I have rented a house in McAdenville, NC for over 10 years. I have never been able to get mail delivered. At first, I was advised that I needed to rent a PO Box at the Post Office. When I tried to do that, I was told that I needed two pieces of ID with my local address so that I would be allowed to rent a mailbox. I got the address on my DL changed to my home address, but the DMV could not mail me the copy...as there is no mail delivery. I obtained a form from the DMV that stated my address. When I brought the form to the Post Office, I offered my US Passport as a second ID. The postal worker told me that this was not valid as ID, or as identification of address...as the address is written in pencil. They did rent me a box, which I kept for one cycle. It was such a pain that I changed my address to my daughter's rural home in another (nearby) town. It is slow, but that does work...and I don't have to pay to get junk mail. Recently, I took over the water bill for the property that I rent (it was originally included in the rent). When I went to the City Hall, I explained that my mailing address was in a different town. The water department clerk advised me that my situation is typical and no one receives mail without renting a PO Box, or using an out-of-town address. Is there a solution to this apparently age-old problem?

    Aug 28, 2015
  • anon

    I've had many packages vanish in the ether between sender and reciever with no trace and my neighbors are constantly getting my mail. Some of them are trustworthy to return the letters, but often they become coasters in a neighbors apartment and are even sometimes thrown away. I have complained and made both the inside and outside of my mailbox a collage of my name and apartment number to ensure there is no blind spot and my name and address can be read at any angle, and still once or twice a week I fail to recieve my mail and have to go knocking on doors of neighbors, many of which never answer. I have set up direct deposit because of the unreliability of usps, but I still was sent many paychecks via mail while it waited to be cleared. None of them have been recieved, and I need to request cancellation and reissue. Most of us in the working class simply cannot afford to recieve paychecks a week late, it means waiting to pay a bill until its overdue and accruing fees, it means sending out a dozen email explaining why I have to wait a week to make a payment that I would absolutely be able to afford, given a reliable postal service. I have sometimes paid double to have packages sent UPS or FedEX to avoid the nightmare of USPS. Ive sent letters via UPS because I need them to actually reach their destination. It seems to me that the USO was set up as an acknowledgement that reliable postage is integral to a modern way of life. While the information age has reduced the need for mailed letters, it has increased sent packages with the growing popularity of online shopping, making postage, if anything, more necessary than ever before. The USPS is charged with being the guarantor that this need is fulfilled, and fails miserably at it. I have gone through so much trouble because the carrier can't distinguish "G" from other letters and seemingly has a converyor belt of packages leading into a black hole, I would pay triple postage and double the tax dollars to make it so everyday letters are sent via UPS or FedEX or a carrier that will actually deliver it to its actual destination in a reasonable advertised time frame.

    Aug 28, 2015
  • anon

    ....honestly I'm both depressed and relieved at all these comments showing the same issues I've had. Package delivery is a BIG problem. Attempts are said to be made, but not. I HAVE contacted the post office, and asked to speak to the supervisor, and been told there's no helping it. Essentially, if they want to say a package has been delivered, or an attempt made, when it hasn't, it can't be helped. I've called the office numerous times, no help. I've called 1800-275-8777 numerous times - no change. I've tried emailing - no change. Well - no change that's GOOD. Any time the mail carrier does something like this and I make a call, the next few weeks there are problems with my mailbox. My mailbox got damaged incrementally - always with a note from the carrier telling me to get it fixed. And when I did, something else got wrecked (and a note was left by the carrier). It was always little things, too - the flag bent off, the clasp broken off, etc. When I had to install a new one, I noticed there were signs of tampering, but I'd made sure to re-enforce everything. And then there are the notes. If I don't get my mail every day, I get a note saying, "you need to clean out your mailbox - this is not a storage facility!" 1) we're talking a couple post-card flyers. Junk mail that isn't even really *mine* and that doesn't actually block access to the mailbox 2) if it's MY mailbox, I can use it however I want. If it's YOUR mailbox, you owe me money..... But as other people have said, complaints mean nothing. I see the admin keeps replying, saying to contact this person or that. It leads nowhere at best and to retaliation at worst

    Aug 26, 2015
  • anon

    August 26th 2015 I was expecting a delivery. My dad dropped by for a visit and explained that he met my mail carrier as he was on his way in, but couldn't find a package outside anywhere. I double checked - no package. Checked the website for my purchase's tracking and it showed it was "undeliverable as marked". Called USPS customer service 800 number and was advised it was out for delivery. Advised my carrier had visited my home (delivered my regular mail) and gone already. Customer care rep advised me to call the postmaster at local store. I laughed because my post office takes the phone off the hook before they open and doesn't put it back on the hook until after closing. She opened a case regarding the phone off the hook, but have explained I've opened many cases and no one ever calls and the phone stays off the hook. I had to drive all the way to the other side of my huge zip code area during rush hour to catch the post office before it closed. They were rude, condescending and even lied to me, though, it was me who had been inconvenienced and made to spend my time and gas money driving across town. I was handed a package that was "clearly readable". When I asked the Postmaster R. Pickett why the tracking shows undeliverable he said, "It was probably on the wrong truck." Well why not post something more accurate on the website. Instead you'd have me raise cane with the shipper for inappropriate packaging! Or why not drop a delivery attempt card? It would have been better than lying. This post office is the worst post office I've ever experienced and I know why because one of my closest friends was assigned that PO as the Post Mistress for a while. She said the workers are all protected by the APWU and it becomes impossible to discipline or terminate employment of tenured workers and they work it for what it's worth. So, the community is stuck paying for a Federal service that doesn't serve anything but to give paychecks, benefits and pensions to people that shouldn't even be employed. I'd just as soon the post office go belly up. I'd be okay paying more for a service that actually serves the purpose. This is just one of MANY examples I have of how horrible this post office is. They are a disgrace!

    Aug 26, 2015
  • anon

    What can you do if your landlord take ur packages from a protected mailbox with lock that she only got the keys and you never receive them even ur regular mail from dmv or other departments what can i do

    Aug 25, 2015
  • anon

    I am not a lawyer, but this is what I would do. First, make sure she IS taking your packages. How do you know she's taking them? As you can see from many of the comments on this thread, there is a problem with the post office not delivering packages correctly or when they say they will (even though mail articles - like things from the DMV - go through fine). One time I was expecting a package and when I returned home it wasn't there. But there was no "missed delivery" note. A few minutes later a knock came at the door and my neighbor said the USPS carrier had GIVEN her my package since I hadn't been home, and can I please take it as it was large? Why, if my neighbor wasn't so honest, the post office could have lost me hundreds of dollars. At a different apartment packages I specifically asked to be left at my door, were left at the manager's office. Again, no note for me, but after a few days the manager would call saying, "when are you going to pick this up?" I asked the post office to just leave them at the door and they were basically like, "we'll do whatever we want with your packages" However - if you are 100% sure she is taking your packages, I'm pretty sure you can make a police complaint.

    Aug 26, 2015
  • anon

    And IF Your Policy is Not to leave if Too Big or Whatever Dont Leave a Notice a WEEK LATER!!!

    Aug 25, 2015
  • anon

    Well I had an item that was Never Delievered NOR Attempt last week Resent from company Now 2 others Guarenteed delivery today!? Well called PO first thing today at 9am and Carrier Left Without 3 packages???? THEY DONT BOTHER!!!

    Aug 25, 2015
  • anon

    Usps upgrade your services to that of ups don't give out expected delivery date and not make it that's why so many people hate it,and show where it's at in-transit rather than in limbo of not knowing people spend a lot of money on products and shipping

    Aug 24, 2015
  • anon

    My driveway is 3/10 of a mile long and the person who delivers mail will not bring packages up it because she said "It is too long." FeEx and UPS both come up and leave packages on my porch, but she will only leave packages next to a tree at the end of my driveway. What is the obligation to deliver packages? I work the entire time my local post office is open, and I don't like having packages, sometimes with expensive computer or camera equipment, left down next to the road.

    Aug 17, 2015
  • anon

    The post office delivery service of packages in the zip code 11237 which belongs to Brooklyn is the WORST. They always claim there was a delivery attempt, but they never try to deliver a package. This is the third time i was home at the time of the delivery attempt, according to the tracking information. Nobody rang the bell or the door. There is no delivery attempt slip, simply nothing. I know they will MAIL me the slip tomorrow, and make me go pick up the package at the USPS Office. If they hire, and keep these kinds of lazy, uncaring, and useless employees, why do they think they are struggling so much??? The package i am receiving is heavy, and i don't want to do their job. Useless people and service. Stick with Fedex or UPS instead...!!!

    Aug 14, 2015
  • anon

    The Houston office of USPS is full of lazy slugs that don't do their jobs. I wish they would all be fired and replaced by United Parcel Service or FEDEX. At least a for profit company has a reason to deliver the mail and packages. These knuckleheads do nothing and the inspector general doesn't even investigate them. What a digusting, shameful, lazy bunch of boobs. I'll bet Ben Franklin is turning over in his grave like a lathe at high speed. BOO! BOO! BOO! What a disgrace to the US of A.

    Aug 11, 2015
  • anon

    Hello, Thank you for taking the time to notify our offices of this matter. The role of the USPS Office of Inspector General is to investigate waste, theft, fraud and abuse within the Postal Service (USPS). Unfortunately, this issue falls outside of the jurisdiction of this office. However, please contact your local Postal Service Consumer Affairs Office at 226-3442 (push 3), so they can look further into this matter for you.

    Aug 12, 2015
  • anon

    my neighbors are sending their mail to my address i have tried return to sender i have tried putting a note in my mail box saying persons of this last name do not live here i tried asking my neighbor to make a change of address (who has never lived here) and my post office will not allow me to change their names away from my address which if i am being harassed at my own home with my neighbors mail i think its my right to have their mail refused permanently my neighbor was pissed at my parents for buying the house and ever since have caused issues sending their mail here it is not my job to be their mail person i want this to end i feel harassed how do i stop it? ive thought about halting all my mail and sending it all to a po box but hy should i have to waste money on a po box i dont need just because my neighbor wont stop using my address?

    Aug 05, 2015
  • anon

    USPS office in crosstown, hold my parcel. They insist me to come to office all time. I scheduled through Internet to come to Saturday. The offfice lady said we are sorry, we did not deliver today. She insist me to come their office. Their office is not in center, there are alot of trouble maker in the street. I what them to phone me if they can not catch , they say it's against the policy. I called several times please deliver, they say we do not have time, come to collect to office. I scheduled online for redelivery, they did not come. I am foreigner so, it deliberate action. I want the government make some rules that they can not do the things they want but abide by rule of law.

    Aug 01, 2015
  • anon

    Orange, Texas needs supervision!! They hire contract people for delivery of my mail but I never receive anything on time it shows for delivery. You contact Orange, Texas Post Office answer I always get is "we have 40 people delivering mail & I cannot contact them". I know they have cell phones & all of their numbers. THIS POST OFFICE IS A JOKE!! SOMEONE NEEDS TO GET SUPERVISION THAT KNOWS WHAT THEIR DELIVERY CONTRACT LABOR PEOPLE ARE DOING! HOLDING MY MAIL & I'M GETTING SOMEONE INVOLVED THAT WILL HANDLE MY PROBLEM.

    Jul 30, 2015
  • anon

    I run a property management business where we have three different buildings that contain different office suites in each building. I have a small office suite located in one of the buildings where I can meet with tenants on an as-need basis, but the office is not physically manned each day. I have a mailbox at this address where I have the rent checks, bills, etc. mailed to. Historically, I have always received mail at this address daily. This month I received several complaints from my utility providers and tenants that the bills and rent checks mailed to the usual mailing address were returned as "Return to Sender, Insufficient Address, Unable to Forward." I have also incurred expenses to pay overdue bills that were never received. Luckily none of the utilities have been disconnected...yet. I contacted the Postmaster who advised that there is never anyone in the physical office suite located on the property so they are returning all mail to the senders and assuming that the property has been vacated. I explained to the Postmaster that it was not a physically manned office and he told me it didn't matter and that he didn't mean to be rude, but if it were him delivering the mail, he would have it returned too since there is never anyone in the office. None of the mail being returned to the utility companies and tenants required signature. All of the mail returned has been sent first class mail and should have been placed in the mailbox as has always been done.

    Jul 28, 2015
  • anon

    Hi. I live in Brooklyn in the area of 11234. Recently while my Uncle and my dog (a morkie) was sitting on my porch (He was on his leash btw) the mail carrier stepped onto my porch (The houses are adjoined and she stepped over from the neighboring house) and stepped up to my dog. Being the excitable dog that he is, she startled him and he grabbed at her pants. My dog didn't bite her, never broke skin nor tore her pants. She got a little scare, but realized she shouldn't have stepped toward my dog like that, but informed us she was fine. My mother lifted her pants leg and checked her skin to be sure but she was alright. She laughed it off and went on her way. The next day she returned and said she went to the Doctor. I was confused at this point. She admits the Doctor said no skin was broken, not even a scratch. She then proceeded to ask if my dog had all his shots. I answered yes of course but he didn't bite you. She says that she knows, of course he didn't, then she was on her way. Again I'm confused and cautious at this point because she isn't explaining why she went to a Doctor if she wasn't bitten. The day after that (today) someone rang my bell and announced themselves as the mail carrier's supervisor. He then aggressively threatened my Father saying if I don't give him my dog's vaccination record he will stop delivering my mail. I wasn't home at this time. My Father informed him I was the only one with those records, so the supervisor said he'll return tomorrow. Honestly this sounds very suspicious to me. I understand if a incident report must be filed whether a bite occurred or not but demanding my dog's vaccination record makes me feel the documents are being falsified in order for this woman to eventually sue me. (This is what people do nowadays) . I went to the post office but that Supervisor had went home by then. The other supervisor on duty told me he is asking because my dog must of bit the carrier. I told her that was not true. She took my number and said the supervisor will call me in the morning. I find all this very suspicious. My first question. Is it legal for the Post office to withhold my mail based on this? Also..do I not have the right to get a copy of this incident report to assure they are not falsifying documents? By giving them my dog's vaccination record I would be agreeing that my dog bit this woman which is a blatant lie. I have no problem giving them a copy of the vaccination records as long as I have a copy of this incident report. In this day and age you can't trust anyone, especially when they are not forthcoming from the start. The Supervisor was very unprofessional and threatened me.

    Jul 25, 2015
  • anon

    Hello AAllen, Did you ever heard back from anyone on this issue? I had similiar situation. My dog never bitten the mail lady, but she went to the doctor and I know don't get my mail for 3 months. I had to get a mail box and I had several issues getting my mail. I spoke with 3 different managers and I never get a phone call back... I've been accused but I can't defend myself, get my mail delivery back to my home or a copy of the incident report. I'm not sure what to do. What end up happening on your case? Thank you so much!

    Oct 20, 2015
  • anon

    This has nothing to do directly with the dog bite issue, just with your mail being withheld for 3 months. How is that even legal? I've had my mail withheld at my p.o. box (we don't have a regular home mail box...the town I live in won't deliver the mail on our unpaved road), and I have to pay $56.00 per year to have the p.o. box. What the heck am I paying for if the lazy, sorry excuse for a postal employee can "not get around to it" and place my mail in the box, or get a bee in her bonnet about God knows what, and literally "hide" my mail so that the young man that covered her hours had a hard time finding it. Wouldn't withholding someone's mail be considered a federal offense? Or, is it okay for postal workers to do because they are federal employees? A lot of post office workers around my area have been arrested for hoarding undelivered mail in their homes. What is the difference in hoarding mail and withholding mail? Either way, it's not getting delivered to the person to whom it belongs. At the rate things in the post office are going here, I'd vote to bring back the Pony Express. Thanks for letting me rant. I've got more to say, but I don't want to overstay my welcome.

    Oct 24, 2015
  • anon

    The post office will not deliver any mail to a rental house I own, which used to be my primary residence. My friends just moved in and have not received mail. On my street, our mailboxes are on the house. My neighbors are getting mail. I've seen the mail carrier drive by and stop at my neighbors. My friends went to the post office and they were told no mail is being delivered and the worker stated "for no specific reason". No specific reason? Seriously? What a joke. Typical government employees. I'm looking up how to file a complaint with the inspector general.

    Jul 21, 2015
  • anon

    I am having the same issue. I just rented my own that i own while in a limbo-state between moves. I wish to keep MY HOME as my mailing address and the mailman refuses to deliver. I filed a complaint by phone. I left a note for the mailman and he ripped it down today still did not provide an answer ot how i can pick up my mail. There is someone to accept mail. I'm wondering how you "fixed" your situation?

    Sep 14, 2015
  • anon

    We just got the runaround. I finally put up a mailbox and the next day mail was delivered. I have three rental houses and the same thing happened when new people moved in. The mail just stopped with no written or verbal notice and did not start until I out up a mailbox.

    Sep 15, 2015
  • anon

    Where was the carrier suppose to put the mail if you "just put up a mailbox"?

    Nov 25, 2015
  • anon

    The Fairfield Ohio post office on Wessel Drive ,45014 is unreliable. My package was stated as being out for delivery today online by the USPS and it was not delivered. This is not the first time something has been lost in the mail here. Someone that's a crook is working in this post office is my opinion.

    Jul 18, 2015
  • anon

    I am in the 33704 area my post man will not take mt return prepaid boxe . He drops off the mail and then dies not cone back. How do I report thus??

    Jul 18, 2015
  • anon

    I would like to find out why my outgoing mail was not picked up until 8:40 pm tonight. I waited and watched the mail truck come by. I could have taken my mail to work but thought it would get out quicker. I have also seen mail trucks running on Sunday. What is going on?

    Jul 06, 2015
  • anon

    When a mail man leaves a vacancy letter for me to sign because he thought address was vacant do they send u your old mail back the next day prior to sighning it? Or do they do it the fallowing day?

    Jun 30, 2015
  • anon

    Where I live the postmaster doesn't do things right. She doesn't do a certified mailing right and she is delivering the packages and putting them on the shelf in the post office which isn't right at all. She is suppose to wait until the person who is receiving the package comes in and gets the package then deliver it. She is in charge of a couple other post offices around her area and there is money missing, stamps missing and packages missing and also clerks doing their own MONEY ORDERS thats not at a POS office and not paying for them! nothing is getting done about it! That really pisses me off. I think there should be something done about this. I could tell you alot more but i'll wait!

    Jun 25, 2015
  • anon

    I did not receive my package on June.19th 2015 at 8:30am and I still have not received it I don't understand what happened I called it in stating to my post office in saint Paul mn on rice street that I did not receive it and then the man that answers the phone told me that I should wait because he looked and my post man was not around my address are street yet and my zip code is 55130 and I said OK so one hour later at 1:00pm I called back and he said will let me get your information your name and number so I can talk to your post man and see what happened and he would call me back and he never called back what was in the package was a black purse and it was a hand bag also have where you can wear it on your shoulder and gold on the straps that click onto the purse for you to wear on your shoulder and no I still have not received my purse yet its medium to big black purse thanks.

    Jun 19, 2015
  • anon

    I had ordered many packages before and had no issues with getting them to the address. I had received notification that the most recent package had been delivered yet it was not in my mailbox or my door. I have called multiple times and keep getting told that the clerk is checking with the carrier and I will get a call back yet I have not after 4 hours. They say it was mailed to the address but since I live on the south road it may have been mailed to the north side since there is a 'new' development. We moved to our home in March and the 'new' development was a few months old before that. If the person they took it to will not give it back or they have permanently lost it I want a refund or the person to be prosecuted for withholding my mail! I am so upset I would rather just never get mail again.

    Jun 15, 2015
  • anon

    My mail carrier stopped delivering my mail after I filed a complaint, it was done strictly in retaliation because of his poor service and the post office which is located on Wessel drive in Fairfield, OH doesn't care. Are these the standards of USPS to retaliate by not delivering my mail after a complaint? If so, someone should investigate this matter because I'm going to put it out there on social media and find out how many others have gone through this in the hopes that something might be done since the local post office on Wessel drive in Fairfield, OH does NOT care!!!!

    Jun 11, 2015
  • anon

    Hello Stefani, Thank you for taking the time to notify our offices of this matter. Please contact your local Postal Service Consumer Affairs Office at (513) 684-5794, so they can look further into this matter for you.

    Jun 12, 2015
  • anon

    I see that there have been some responses to other complaints and am hopeful I might get a reply. After filing numerous online complaints and hearing nothing back, I'm looking for next steps. Our carrier is inconsistent and negligent, regularly failing to deliver mail. Hardly a week passes without at least one day of missed mail. Worse, we frequently get mail for other addresses (and not just next door) meaning that it's highly likely that our mail is also going to the wrong mailbox on many occasions. There are many days when our carrier simply doesn't come to the area at all- this is simple observation. Finally, we have had tracked packages that end up being delivered well past the date determine by the shipment tracking, again because the carrier chooses not to come. I've tried the online form, social media, and other avenues, but the complaints always seem to dead end and I've never gotten so much as a phone call or email in response. It would nice to know that someone in the agency cares about service and/ or customer satisfaction.

    Jun 08, 2015
  • anon

    Our mail carrier turns around in our driveway to go back down road for more deliveries...the problem is they are wrecking our culvert by turning into too sharp. Is there anyway to request them to not turn into our drive? I put out driveway stakes with reflectors on...today it had been run over.

    Jun 05, 2015
  • anon

    Dude you're going about it wrong put a boulder at the end of your driveway they can just run that over and if you position it out a little farther than where you don't want them driving they won't be driving there. I had same problem with garbage trucks turning around in mine.

    Dec 16, 2015
  • anon

    My mail carrier will frequently mix up my mail and my neighbors mail which I can live with most times. But what does bother me is when I have parcels she frequently says that they were undeliverable and leave a message in my mailbox when I know for fact that someone was home that day. I have tried to have vendors ship was an alternate carrier whenever possible because my US PS carrier does not seem to care wether I get my packages or not and I feel that any other company in the private sector would hold their employees accountable for their performance or the lack there of.

    Apr 15, 2015
  • anon

    You need to call your local post office and ask for the number to the local POOM or District manager. Call them to complain

    Jun 15, 2015
  • anon

    I sent 2 Birthday cards with cash money inside to VA with other bills and dropped it off at the box in Mililani, HI post office on March 19, 2015. Till this day my brother still haven't received the birthday cards. My bill that I sent out to other places was received and cashed. Try calling the post office to inquire about this matter but the phone keeps ringing and I can't leave a message. Don't know what to do or think but will try to follow up with the post office to see what can be done. I just hope that it wasn't stolen because this would have been my first bad experience all these years while using their services. I work hard for my money as well as others and when things like this happen it makes us lose Faith in the Post Office. I guess nothing safe nowadays .

    Apr 11, 2015
  • anon

    I'd be careful with sending cash in the mail. I was told to NOT send cash, that it was against the law. That i did not know til she told me that. Why, i don't know. If they find out you did, i don't know what would happen??

    Dec 17, 2015
  • anon

    Hi Shannon, Our role is to prevent fraud, waste, abuse, and employee theft and misconduct within the Postal Service. Please file a complaint on our hotline so we can look further into this matter: https://www.uspsoig.gov/form/new-complaint-form.

    Apr 13, 2015
  • anon

    Residential mail delivery in Fort Branch Indiana (47648) is unreliable. Yesterday I found somebody else's water/sewer bill wadded up in my mailbox. Such is not uncommon. I get somebody else's mail about every other week and neighbors bring mail to me about as often that was delivered to their house instead of mine. I have told the local postmaster about this repeatedly with no improvement. The general response is that this can be expected because they are bringing in temp carriers from out of town. I had always regarded the USPS as the most reliable delivery service available and I can understand unusual circumstances such as a truck crashing. However, the failure of people to ACTUALLY LOOK AT AND PAY ATTENTION TO what they are doing is not unreasonable.

    Apr 07, 2015

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    Hello. Thank you for your comment. We found the costs associated with processing, transporting, and delivering mail are outpacing revenue increases. And electronic diversion is causing a decline in...
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    Hello, Tommy. Thank you for your comment. In collaboration with its stakeholders (e.g. Congress, Board of Governors), the Postal Service is looking at how to improve service performance and reduce...

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