The Postal Service and Its Obligation

Nov 17 2014
OIG Blog Category: Delivery & Collection 326 Comments

Most people probably don’t know what a universal service obligation is, much less that the Postal Service is bound by one. But a USO, as it’s commonly called, is essential to ensuring that everyone receives the mail service they need. And the Postal Service’s USO is long overdue for updating and clarification, as you can see in our new white paper, Guiding Principles for a New Universal Service Obligation.

In general, a USO is a collection of requirements that ensure everyone in the country receives a minimum level of mail service at a reasonable price. The Postal Service’s USO includes a requirement to provide mail services to everyone, regardless of where they live, and for at least one mail product, at a uniform price. Other features of the USO are understood to include frequency of delivery, a range of product offerings, access to mail services, and quality of service. For instance, delivering your mail 6 days a week is part of the USO.

But frequency of delivery is the only obligation that is clearly articulated in the Postal Service’s current USO. In fact, the USO is based on a hodgepodge of various legal requirements and regulations that, in most cases, provide only broad guidance. For example, while public access to postal services is another important component of the USO, there’s nothing about how many access points, such as collection boxes or post offices, must exist.

The big question: What exact services do policy makers and the American public (both senders and receivers of the mail) now need the Postal Service to provide? Our paper provides six guidelines the Postal Service and its many stakeholders can use to frame the discussion about the USO and try to answer that basic question. For instance, we say a new USO should be clearly defined while also being flexible enough to adapt to future changes.

Do you agree the USO should be updated to reflect the changing nature of communications? How have your mail needs changed in the last decade? Do we still need 6-day-a-week delivery? How do you think the American public would benefit from a more clearly defined USO that included, for example, a minimum requirement for the number of access points? 

Comments (326)

  • anon

    I sent 2 priority mail packages out on December 16, 2015. Both packages had printed 4 x 6 labels with bar code and tracking. I printed the packages up using online software. I followed the packages which only show leaving my local post office in Vermont. Both the packages were delivered today December 22, 2015, finally! Why should we have to pay the fees that the USPS charges when we can't get them delivered in 2 to 3 days? It's almost fraud on the USPS part. Please refund my money?

    Dec 22, 2015
  • anon

    I share a mailbox with my landlady. She recently suggested I get a post office box because I am receiving many small parcels from online orders and she says all the mail may not fit. Is this a valid concern? Or will the mail person bring it to her attention when and if this becomes a problem?

    Dec 22, 2015
  • anon

    i'm having a problem not getting my mail my neighbor put up a mail box with no name or Apartment Letter on it . i know some of my Mail got returned because of this problem how can i report she is tampering with the Mail service please .

    Dec 22, 2015
  • anon

    I know that usps has a tough job this time of year which is why I haven't wrote this earlier. I ordered a package on Dec 8 and have seen that it is in your possession since Dec 10. I've watched the tracking go from kearney nj to jersey city nj back to kearney nj and has been in white plains ny for 4 days. I live 25 minutes from white plains and still don't have my package. Its the 22ND now and I need this package for christmas. I'll pay extra but I need this package by tommorow at the latest or I won't be able to deliver it for christmas. Tracking number is 9500111168985344643042

    Dec 22, 2015
  • anon

    I sent a package for priority 2-3 day delivery from AZ to California on Friday Dec 18th and now the 22nd of December it is in Sioux Falls SD?? What is my recourse on this, as we paid for delivery and now it is not known when and if it will get there? Please advise me what can be done Thank you, tracking# is 9114 9999 4431 3701 6147 57

    Dec 22, 2015
  • anon

    I have had issues with my my mail man for 2 months and have went to speak with managers at the office more then 6 times. I have spoken with all managers and staff and nothing is being done to resolve the issue. Rhe mailman has made false claims of my dog loosr and put mail on hold. Tried talking to him but he walked away and said will not release my mail. I spoke with supervisors who even told me they do not know why the mail man will not deliver my mail and will look into it. At another time Mary the supervisor said mail man has a picture of my dog out. My dog is an inside dog and we have shown video on our security camera of my dog inside on many occasions. We also have a gated back yard. We even asked to see the alleged picture and no luck. I contacted usps for help no luck. I do not know what to do

    Dec 22, 2015
  • anon

    ON MONDAY 12/21/15 WE SAW A MAIL TRUCK PARKED A BLOCK AWAY. WE KEPT WAITING WITH THE FRONT DOOR OPEN BUT NO MAIL CARRIER EVER CAME. I WAS TRACKING A PACKAGE WHICH READ IT WAS OUT FOR DELIVERY ON THE USPS WED SITE. I HAD BEEN HOME ALL DAY BUT NO MAIL OF ANY KIND WAS EVER DELIVERED. NOW MY PACKAGE READS NO UPDATE,

    Dec 22, 2015
  • anon

    I put a letter in the box and put the flag up on Sunday 12/20/15. Went to work. (Out of town). Came home at 22:30 on 12/21/15 and my flag is still up on the mailbox, and the x-mas gift cards along with some other presents I counted on are not here. I have tried so hard to support our post office in the past but I'm giving up unless u have a good reason for this. I'm ashamed of myself for the support I have always given to this agency!

    Dec 22, 2015
  • anon

    i commented about not getting my mail picked up for 2 days. there may have been a good reason for this action, that may have been beyond any one;s control, there fore i wish to state that i may have have jumped to conclusions,i think it can be handled locally. thanks

    Dec 22, 2015
  • anon

    I live in Bixby, Oklahoma. Our Postal service did not deliver mail today, (Mon., Dec. 21). I have had packages delivered to my house USPS that were not mine. I had to find the actual owner in my neighborhood. Several neighbors having the same problem. Tracking a package for Christmas showed that it was in route and would be delivered today. We never received mail at all. It has become a common occurrence for mail coming after 6 pm. What can be done about this problem? We never had postal problems until we moved to Bixby!

    Dec 21, 2015
  • anon

    It's Christmas and no pick-up of mail on Monday 12/21/15 in zip code 30022? Here it is 8:30pm in major metro area of Atlanta and no one showed up...who is responsible for this lapse? USPS is a disaster and needs to be managed by folks that are held accountable...Who could possibly disagree?

    Dec 21, 2015
  • anon

    I intended to ship a package to AT&T but I messed up placing the package in a shelf where you can move and slide stuff down I'm not sure which one I was in a rush. Is there any way to get it back or get a transfer to make sure it ships to the intended recipient?

    Dec 21, 2015
  • anon

    would you please explain to me why the 'postman doesn't have to check to see if i have mail unless he has mail to deliver to me. the local usps office told me if he doesn't have mail to deliver he doesn't have to check to see if i have mail. i have caught him walking past my house when i had mail out and not picking it up. he walks from door to door most of the time.this has happened several times this year.i put a letter on my box two days ago and its still there. if this certain mail person doesn't want to do his job he should be given another duty and replaced. iv'e been at this address for 27 years and never had a problem until the last 6 months of this year. this is a city route.

    Dec 21, 2015
  • anon

    I live in a town that does not provide mail delivery so we are forced to rely on a Post Office Box. After missing many pieces of mail, bills, and medication I was able to track the items to my local Post Office, Peapack, NJ. They were not able to locate the items although they tracked them to my box. I went in person to have a conversation about our missing mail and was told that a "stranger" had been coming in and asking for our mail without a key and they had been giving it to them. Today he had returned a package of medication and a few items. We are missing five bills with personal information and are now great candidates for fraud and identity theft. The Postal worker that has been giving our mail to random people with no identification needs to be fired and the police need to be contacted. I thought I would give the USPS a chance to respond first. We do not feel safe having our mail handled by this Post Office any longer and need a new solution. Please advise promptly.

    Dec 21, 2015
  • anon

    Paid for Priority 2 day shipping to mail a package to Texas. It is only 8 hours from my house to their house. It is now going on 6 days and updated tracking says delivery update for tomorrow. So, I paid for priority 2 day and it is taking a week to get there? I could have just driven it to them instead. Ridiculous. Quite a racket they have going on, having customers pay for the faster and higher shipping and not delivering the faster shipping.

    Dec 21, 2015
  • anon

    We have not received mail in over a week at our house, including many Christmas presents! I have filed a complaint with the inspector general but of course no response! I live in zip code 85929 and it appears no one in my neighborhood had received mail either! How can they get away with this? They are breaking the USO for sure!

    Dec 21, 2015
  • anon

    I left a complaint here about my local letter carrier ..... and made a complaint to the call center .. local post office is now calling . hanging up on me and rude .i was told before if i didn't get any action from the local post master to go over their head ...which i thought i was doing by calling the call center they only referred the problem back to the post office .just to remind you of my 1st complaint my ex girlfriend is the letter carrier on my route ..after her telling me she was moving on in life and found a new boyfriend she continued back and forth ..where she crossed the line is on dec 4th she knocked on my door in uniform on postal time driving a postal truck with no post office business wanting me to go back with her ... i have a recent pace maker a leaking heart valve and a few heart attack resulting in open heart surgery ...my emotional and metal well being is very important to my overall health ..there has been problem before i reposted to her post master with no results

    Dec 20, 2015
  • anon

    I recently ordered Christmas gifts for my grandchildren, had them wrapped and scheduled to be delivered prior to Christmas. The boxes were left outside at the door in pouring down rain. By the time everyone got home the boxes were soaked, this is not an acceptable form of customer service giving the weather conditions and time of the year. Hey USPS if you ever want to stop getting complaints constantly change how you do business!!!

    Dec 19, 2015
  • anon

    Mailed a package yesterday using Priority Mail....They scanned it in when I dropped it off, gave me an acceptance receipt and still 24 hours later the system shows no record of my tracking number..... I rely on tracking. I know it's a major shipping time of year....but there should be at least two entries on the tracking website by now. One....the label actually being created...and Two...me dropping it off and getting a acceptance receipt. I've got nothing....no record on tracking.... SORRY TO SAY, BUT I'LL BE USING FEDEX OR UPS from now on.... I know priority mail uses these guys, but at least using them directly there's a much better tracking rate and accountability... They may cost more, but they give me what I need. Anyway, I hope my 10 pound Priority Mail package makes it prior to Christmas.... I have no idea where it is and once again I know it was scanned when I dropped it off. Pretty sad....

    Dec 19, 2015
  • anon

    My shipping label was to Bel Air, MD but the tracking states it was delivered in Knoxville, TN. The sender is from an online order through Amazon from China how will I get my holiday package?

    Dec 19, 2015
  • anon

    I put in change of address form and when i went to the Post office it has expired as of 10/31/15 so i as her can i place other one she told me no so now i can't get my mail i still have po box so i not understanding why im not getting my mail ..can someone please help me with this situation please..

    Dec 18, 2015
  • anon

    I moved in with my new boyfriend. I did NOT put in a change of address. I sometimes have boxes sent to me at my new address. My ex has been harassing my friends and family trying to find me. He told my sister's kid that the post office told him where I lived.. I am looking into how legal that is..Is this a legal act on the post office?

    Dec 18, 2015
  • anon

    No. The post office does not give out addresses to people, like your ex. He's lying if he told her that. My dad Is at CEO level with USPS and giving out people's addresses is a felony I believe. Companies can compare outgoing mail with USPS databases, but not directly pull up someone's address for personal gain or to commit a crime. He probably stalked you or found out online, possibly mutual friends. Also tracking software on your phone or knowing your email passwords through tracking software on your laptop could be a possibility. If he was crazy while you were together, your phone or internet accounts could be compromised, if he downloaded spyware. If so, get rid of your phone, not change the number, and check your computers for spyware. Sorry you're going through this. I know just how you feel and am dealing with a very similar situation.

    Dec 21, 2015
  • anon

    i am not receiving my small packages from my mail person I am know missing from two different companys .I have no problem with fedex I have tracked these orders and they show delivery would like to know what to do and if there are other customers in my area with this problem thanks trudie conklin

    Dec 18, 2015
  • anon

    I submitted a "30 DAY HOLD MAIL" request online. I was then emailed a confirmation number AND told I could pick up my held mail at my local post office. I didn't know where it was, so I called and was given the address. When I showed up, the clerk had no idea what I was talking about, and gave me the address to another post office. When I went there, the clerk told me, "I have no mail here for you." I actually asked the person who took time out of her day to drive me around looking for my mail, "Is this a joke?"

    Dec 18, 2015
  • anon

    I live in Denver Colorado and my neighborhood has unit mail boxes. Our mailman has not delivered or picked up mail in 3 days now. I went to the post office today to let them know and ask what could be done (I'm both waiting on a package that tracking shows as out for delivery and I have an important mail locked in the outgoing slot that I can not open to remove.) The "supervisor" wrote my address on a piece of scrap paper and said hopefully I will get my mail soon. WHAT?! I plan on going back tomorrow but would like to be armed with legal information I can throw at them. Help please!!

    Dec 17, 2015
  • anon

    Today it was pouring down rain and my package was left in the grass. My letter was in mail box. I live in county and have a deck with table. The package was clothing and when there damage I will send them back at a cost to me. Please tell me why she does not take time and make shore my package safe from the elements

    Dec 17, 2015
  • anon

    The condo board in my building wants to remove the notices the US POST OFFICE leaves at our mailboxes (for example to let us know we have to sign for a package or the post office is holding a package for me) to another area of the building (the garage). I think this is illegal to remove a notice from the posit office from the mail box area. Not often do I receive a notice about a package, but this would require me to go into the garage area and check for a notice each day. Highly impractical. Please advise. I would miss any notices. My car is not even parked in the garage where the notices are posted. Please advise.

    Dec 17, 2015
  • anon

    I order on- line expense items- the lazy postman shoves these items into my small mailbox 2 things happen. 1. My item is crushed 2. It is beyond deficit for me to wrangle it out, without hurting myself! This is what we pay for- not to mention he doesn't close my secure mailbox 80% of the time and delivers streets always mail here 45% of the time! They get major benefits great wages- get out of your little truck and deliver correctly!!!!! Lazy thoughtless

    Dec 16, 2015
  • anon

    I had a new home built and since all my street had a mail box at end of their drive I placed mine the same following the standards for height and distance from road. I started getting told by people trying to send me mail it was being returned saying there was no mail box. So I went into my post office and asked what was going on and was told that because I didn't ask before placing my mail box that now I have to be the only grouped mail box on my street and they refused to deliver so I had to give in and move my mailbox across the street and down the road just out of sight from my home. I now have a po box at a different out of town post office and I plan to forward all my mail once that goes through I'm putting my box back where it belongs permanently. I hope there is some kind of time thing on it so years later when I move they will hopefully be forced to deliver to it cuz it's been there for years and new owners will have bought the house with it there already. Just so that power obsessed lady in charge will lose. I asked nicely several times about moving it even got my neighbor to agree to move both boxes so they'd be closer to both our drives between instead of down the road from both and she still refused she actually suggested we move them further away and said I could move them to other side if I did that.

    Dec 16, 2015
  • anon

    So would someone please explain to me how fraud is not being committed by postal employees who intentionally mark packages as delivered in the tracking information when no delivery attempt was ever made (24/7 video surveillance of the postal box proves it) so how does this not get prosecuted? One can only assume that it must be corruption from the top down like the VA... Have had multiple instances of the Monterey, California post office not delivering packages when the tracking information sent clearly states it was or claiming no one was present to sign for something at a business address that has a 24/7 manned delivery dock.

    Dec 16, 2015
  • anon

    I'm very frustrated that our mail carrier doesn't deliver our mail consistantly. The latest episode was our post office accusing us of having someone who doesn't live here getting mail here. Before it was about a year of refusing to deliver Amazon packages. We live rural and every time he does this we use our gas and put wear and tear on our car. I feel harrassed and feel he will find creative excuses to provide bad service. We had to have Amazon call them for not delivering our stuff. My husband's mother has had a stroke and I feel we are being harrassed for every thing.

    Dec 16, 2015
  • anon

    Can the Post Office or even the carrier really "punish" you that way for mail to someone whom does not live there? I'm wondering if that is why the regular carrier seems to have stopped delivering bulk business class mail ("junk mail"). I own the house now , but my parents (both deceased) were the original owners and for about a year , my sister lived here with her daughter while going through a divorce. Even though my father passed in 1988 , mother passed in 2009 , and sister lived here 1985-86 , I still periodically receive junk mail addressed to them. They no longer live here , but did. Not that uncommon.

    Dec 19, 2015
  • anon

    We do still need 6 days a week delivery. And we need the post office to do its job and deliver the mail during the DAY, for goodness sake. It is inexcusable that the mail is coming at 7:00 or 8:00 at night. Why can't you get organized properly and deliver it like you used to? This is not safe for mail carriers. Who is running this organization?

    Dec 16, 2015
  • anon

    It would be a wonderful thing if the sorting facilities could give the sender of a package a heads-up when there is a delay in processing a package through the facility. I was expecting a package that should have arrived by Dec. 7th yet didn't. I contacted the seller to verify that the package had been shipped and it's location. Here is what we discovered: Tracking Number: 9549011068725338521344 in-transit DATE & TIME STATUS OF ITEM LOCATION December 16, 2015 , 7:32 am Out for Delivery NORTH CLARENDON, VT 05759 Your item is out for delivery on December 16, 2015 at 7:32 am in NORTH CLARENDON, VT 05759. December 16, 2015 , 7:22 am Sorting Complete NORTH CLARENDON, VT 05759 December 16, 2015 , 7:16 am Arrived at Post Office RUTLAND, VT 05701 December 14, 2015 , 4:23 am Departed USPS Facility SPRINGFIELD, MA 01152 December 13, 2015 , 8:21 pm Arrived at USPS Destination Facility SPRINGFIELD, MA 01152 December 11, 2015 , 5:13 am Arrived at USPS Facility JERSEY CITY, NJ 07097 December 5, 2015 , 5:39 pm Arrived at USPS Origin Facility GREENSBORO, NC 27495 December 4, 2015 , 5:16 pm Departed Post Office LEESBURG, VA 20175 December 4, 2015 , 2:28 pm Acceptance LEESBURG, VA 20175 NOTICE THAT THE PACKAGE (DVD) WAS HELD AT THE GRENESBORO, NC FACILITY FOR 6 DAYS!!!!! This lack of service does not bode well for the future of the USPS when faced with mounting competition for companies eager for business.

    Dec 16, 2015
  • anon

    I think we had a fill in mail person today because our regular is awesome. But the mailman gave me the wrong mail from far down the street. That has never happened all the years of me living here. The numbers were so far off that it seemed like it was not an accident and I am not pleased. It has gotten switched with the next door neighbors a few times which accidents happen but about 7 houses down the street ..no. I have no clue where my mail is or if I had any. I will be returning the wrong mail to the right person but it is not my job to do so. I live at 6410 Phillips Creek Drive Lithonia Ga. 30058. Please find my mail and the mail carrier responsible. Thank You. 12/16/15 11:00am

    Dec 16, 2015
  • anon

    They tell us that we need to get out boxes in by a certain date, December 11th in order to go overseas to the UK, I do that, box is in the Woodstock, Illinois office by December 11th. It takes 3 days to get to Chicago and it currently sits there. When contacted the Woodstock office says "it might sit there a long time, you know we don't have our own planes you know. It might not even make it in time for Christmas" I have been sending boxes paying anywhere from $80-90 a parcel, it can usually leave the US in three days and then I play the waiting game in the UK, for the first time, I actually get the box done early, rather proud of myself for that and now I am being told that you don't have any planes and my box wont be delivered in time. I was a huge defender of this government monstrocity, but no more, you can't even operate without more handouts from the tax payers and this is how you repay us? I wont be buying anymore collector stamps or anything else, as far as I am concerened you are all done to me. You all should be ashamed....

    Dec 16, 2015
  • anon

    1ST - YOUR TAX DOLLARS DO NOT PAY FOR THE MAIL ... BUYING STAMPS IS WHAT PAYS FOR MAIL DELIVERY!!! 2ND - THE USPS DOES NOT RECEIVE HANDOUTS!!! 3RD - THE GOVERNMENT ACTUALLY TAKES A LARGE SOME OF MONEY FROM THE USPS EACH YEAR TO "PRE-FUND RETIREMENT BENIFITS" WHICH IS NOT REQUIRED OF ANY OTHER BUSINESS NOR FEDERAL AGENCY!!! So please get your facts straight before you complain about a group of overworked, highly stressed & harassed individuals who are doing their best given budget restraints!!!

    Dec 21, 2015
  • anon

    My package has been in transit for more than 2 weeks. My local post office said there is nothing they can do about it, if I don't receive it within 60 days I can file a claim. I emailed the USPS, was told my package is not a priority package so they can not guarantee a delivery time. How is it FedEx got the package to the USPS early and they have lost it and can't even tell me if I will ever receive it to give to my Grandson. My tracking number is 9261299995689050744165

    Dec 16, 2015
  • anon

    I have been been told that my package is not a priority, therefore they do not guarantee when it will arrive. It was supposed to have been delivered Dec. 3. It has been in transit for more than 2 weeks. I am so frustrated. It's no wonder FedEx and Ups will be running them out of business.

    Dec 16, 2015
  • anon

    My carrier retired, now I only receive my mail 4 days a week. I live in Nazareth PA. I received Black Friday catalogs on December 7th, I've contacted the major national department stores to inform them their marketing dollars were greatly lost due to the US post office. I called the post office and was told they are under staffed. I'm sure they knew the postman was retiring and they didn't prepare? As citizens we receive increases for sending letters, but the post office isn't able to fulfill what I've paid for. Is this illegal?

    Dec 16, 2015
  • anon

    I sent a certified package to the Greenville, SC post office in July 2015 to a court reporter post office box. Deborah Garrison is her name. I called the tracking number to see if it was delivered and the package was. So I called the toll free number to speak to customer service, they also confirmed, the package was delivered. When I never received a response, I called again ask if the package was delivered and again the answer was yes, to get to the bottom of this situation, I had to go to my post office location in Charleston, SC and had the lead person there called Greenville, SC post office and ask what happen to my certified mail. The post master there said he sent it back to Charleston, SC. So the lead in Charleston ask, what's the tracking number, the answer he gave him was he don't know, he claimed an employee did not do his job, this package was held in Greenvill, SC post office for over 3 months with a money order for 245.00. I called the post master who said his name was Mr. Post, and I ask him why don't you have a tracking numb er for my package, he said as the post master he gives me his word that the package has been mailed back to me and I should have received it by now. I said, this is dealing with time and the courts of sc, I need that package. When I said I was calling his boss, is when he said wait let me double check. But he just gave me his word that it was sent back to me. Wow, cover ups, lies and just being dishonest. Something needs to be done about this because I lost valuable time being this package was for transcripts for an appeal. I am still upset with this post master and something needs to be done. A lady called me the next day and said they are mailing it back to me, over night. At that time I was given a tracking number with that date on . 3 in a half months. This is so wrong and he lied to me.

    Dec 16, 2015
  • anon

    The tracking number says it already delivered, but I have never received the package. I checked my surveillance camera, I don't see any mail man come to my front door on the day of delivered. What is going on ? How do I report this ? The tracking # 9534 6110 1080 5321 5950 64

    Dec 15, 2015
  • anon

    The same thing happened to me and they told me there's nothing they could do

    Dec 17, 2015
  • anon

    Since moving to the 91754 postal code I have had my mail delivered outside my garage door (I drove over it), not delivered at all (they leave a notice and I have to go into the Post Office), had my mail returned to sender after I failed a complaint, and no mail delivered at all ( after I filed more complaints). My condo has 15 steps to get to my unit. The Postmaster, Donna, has stated that she and her supervisor find the amount of steps a liability for the carrier and that I will have to come into the post office to pick up any packages. How is this legal? I have complained numerous times to the Consumer Affairs division, but I have gotten no relief. Isn't it their responsibility to deliver my packages to my door not just leave a note and make me come into the post office? I have had to get a personal mail box next door to the Post Office ( why should I pay them for a PO Box when they won't deliver my mail to me now?) and the Post Master has told me just to have everything forwarded there to avoid any issues. However, some places, companies and organizations will not deliver to the personal mailbox. what the heck can I do to get my mail delivered to me like everyone else in AMERICA?

    Dec 15, 2015
  • anon

    If I live in an area where there are no mailboxes and I have to get my mail at the post office do I have to pay to get my mail. And if I don't renew my post office box on time can they legally return my mail to sender without holding it for a few days?

    Dec 15, 2015
  • anon

    What do we have to do to get our mail delivered? We filled out the form for moving and a hold mail,and to get the mail started and delivered to our new address. Our former address was 542 WestWind Drive, Springfield,Mo. With a move and address change of 6123 Aviara Blvd. Billings Mt. Someone please call 417 300 0391 or just deliver our mail.A month without it is a little much. Please someone do something.

    Dec 15, 2015
  • anon

    My mailman hasnt delivered my mail in a month He claims my truck blocks the mail box which it does not . he says that because he can pull up next to it . so instead of getting out one time a day he writes the house is vacant when we clearly live here. Can he really do that.

    Dec 15, 2015
  • anon

    package # 9505 5000 1570 5345 0004 31. It is in cleveland oh instead of key biscayne fl 33149. i would like to know when is going to be delivered in key biscayne. it is priority mail and should be in key biscayne yesterday, 12-14-15. Thank you

    Dec 15, 2015
  • anon

    I continue to not receive my mail at my home address. About 2-3 times a week I receive my neighbor's mail and they have received my a couple times. Various individuals and companies report to have sent me packages and envelopes which I have not received. Can something be done about this?

    Dec 15, 2015

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