USPS Office of Inspector General

Comments (25)

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  Mamie Brooks

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  I have been trying to find out how to return some free boxes to the USPS for two days , I called the 800 275 8777 number and someone was supposed to call me back that never happened. I have searched the USPS web sites to get info to no avail. I am trying to do the right thing. These boxes are still in the plastic wrap. Why can't I get a pick-up to return answers?

  Mar 27, 2015

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  Costume Guy

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  Even with more increases, it is way cheaper to send by USPS.

  Aug 15, 2011

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  Lucy

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  Much cheaper to send in the mail than to do it by hand.

  Jul 11, 2011

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  Dave at Rift Wa...

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  Whichever way you look at it postage is still relatively cheap for the service you get.

  May 18, 2011

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  Joshua @ Baby M...

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  I remember the good old days of cheap postage, but I can keep in mind that the cost of inflation is why the prices keep going up. There should be some kind of cap on postage though, to keep customers coming back.

  Oct 03, 2010

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  Julie

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  Increases in one penny at a time.

  Jul 24, 2010

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  peterbeagle

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  If I understand correctly, junk mail isn't a big money maker for the PO. Eliminating, or significantly raising, bulk costs, can eliminate most junk mail. It also helps save paper. Five-day delivery makes a lot of sense, but keep Saturday, eliminate Tuesday. Keep some POs open for 6 days. Also, 50-cent stamps for letters to be hand-delivered anywhere in the US would still be a pretty good deal!

  Apr 29, 2010

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  wingv

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  It seems to me that major savings are available by dramatically increasing the mailing costs of bulk rate (junk mail, advertising, periodicals, etc). During a recent holiday, we put our home delivery on "vacation hold" for a week. Upon our return, we picked up the accumulation of mail at the post office. Well over 90% (by weight) was unsolicited junk mail that the postal carriers would have toted to our front door. I believe that if the rates for this class of mail were raised substantially, many of these companies would move over to the internet (or other media) to advertise their products and services. This would result in less business for the USPS and this would probably be a good thing. First, as a result of less bulk, fewer carriers would be needed, carriers could probably cover larger routes, and carriers could probably deliver faster. Obviously if there was less bulk, fewer trucks would be needed to move it, less warehouse space would be needed, handling and processing would decrease, etc. Fewer trucks, less fuel, maitenance, etc. Oh by the way did I mention that the customer would be happy not to have to dispose of pounds of junk mail? Less in the landfill, etc.

  Apr 27, 2010

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  Victor wood

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  You must cut costs immediately! To do this: Go to a five day work week. Close the 25% of your worst performing Post Offices within five [5] miles of another.

  Apr 27, 2010

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  jrkakapastateradio

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  jkbeck, I missed this post. CLASSIC DUDE!!!!!!!!!!! This is almost as good as when I was sending the pre-paid envelopes to my late brother, long ago. I simply scratched out the adressee, and wrote his on the pre-paid Credit Card Offer envelope! I think I remember getting one back once with a snarkily note written on it... "Next time try a stamp pal". What I did was probably illegal. But, the point I was attempting to prove was who was at work. You see, over regulated, unlike banking, the postal system sadly is ripe for fraud and abuse. However, give away programs, like "free" boxes, are designed to promote growth. I personally believe that the USPS is finished. Not that they're going out of business. But, that the energy required to send personal packages does not appear to fit our children's future. To cite confirmation of this I merely point to the recent Applications by two technology companies. If you can read a book delivered to your wallet, almost anywhere in the metropolitian world simply imagine the capabilities. If you want to send Aunt Molly in Houston a generic package of oranges from Florida, do you really think that your personal cute little "future box" of citrus is going originate from the St John's River area? Yeah sure, it might have been grown there. But, your local distribution point is going to create the wooden box, and bubble wrap. (my estimate within 300km. EVERYTHING THAT USES ENERGY TO ACCOMPLISH IS GOING TO CHANGE FORVER. AND LIKE IT OR NOT, CARBON CREDITS AND CAP & TRADE WILL CRUSH THE CURRENT USPS STRUCTURE. So I wouldn't worry too much about the ink on the boxes.

  Jan 28, 2010

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  jkbeck

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  Several years ago I purchased a halloween costume for my son. At the time I ordered, the company told me they could not mail my purchase with the USPS. When I received my package, I was extremely mad. I was charged double the shipping, (it came by UPS), and the company I ordered it from, put my son's costume in a FREE US Postal Service priority box. They had turned the box inside out and mailed it to me. My suggestion: the Postal Service needs to charge all customers (for example $3.00) for each box they want. WHen this customer returns to actually mail it, they will be given a $3.00 CREDIT towards mailing cost. The USPS is giving out free stuff with out and income. Just a suggestion. Thanks!

  Oct 26, 2009

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  RBriarcliff

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  As I have seen with many companies, the USPS needs to be customer focused to make money. I have three suggestions. 1) Simplify the rate structure. My biggest gripe is having to drive to the PO in this day and age just to weigh a letter because it might be heavier than an ounce or slightly outside certain "normal" dimensions. I would rather pay a penny or two more on the first ounce if I could just know it was flat fate for letters up to a certain much larger size (people have rulers. they tend not to have oz scales). 2) Partner with Hallmark and other card vendors to sell prepaid envelopes. I am not sure logistically how this could be done, but I am sure Hallmark could have a wall behind the cash register with colorful envelopes which match standard card sizes. This way, the consumer does not worry about weight and size, no stamps need to be printed, and the post office can set the price upfront with the card vendor to the extent of maybe even making the cost "included" in the card price. Once again, I do not have to expend extra effort to find and buy stamps. A lot of card stores already have PO boxes outside, but making sure that they do (maybe make sure they have it inside the store) would be great. 3) really market the personalized stamps. Once again, Hallmark and other card vendors could have in-store machines (no weights or packages--cards only) with SD/MMC, etc slots to read a digital image and print the postage. The machines could also print international postage. Personal letters are becoming a thing of the past. Card stores and the USPS should partner together on this front since they have the same objective when it comes to personal mail.

  Oct 22, 2009

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  Nostradamus

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  I think that the price of the stamps need to go down anyway!!

  Oct 21, 2009

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  Chelsey

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  The .44 sure is ia bargain. Why is everyone complaining????!?!

  Oct 21, 2009

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  skay15

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  USPS has tried to be innovative but gets squelched by congress and has become the cash cow of the federal government. USPS tried to launch secure e-mail (E-com) in the 80's and 90's, it failed. Competition whined and special interests prevailed again.

  Oct 07, 2009

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  pat the cat

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  It seems to me that OIG almost doesn't have enough to do.... Thoughts such as these, as well as the "silly rules" post, are the mark of an organization/group of people who don't have a REAL job... These types of things are a NIT in the scheme of real lives.... As for the commenters -- let's not Over-think this people; its just about stamps.... (Though I think the philatelic community would have a Great field day with fraction-ated stamps!)

  Oct 06, 2009

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  RARC Host sb

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  A simplified rate structure will increase demand for USPS products. The postal service was onto something with flat rate boxes. It would be good to continue with the theme of simplifying rates. I propose marketing books of stamps that reflect a postal rate table that has been simplified. Some books of stamps have stamps that are prices to easily cover the postage of a First class mail. There are a few types of books that cover Priority mail and there are a few types of book that cover parcel post mail. Each book of stamps has a conveniently printed explaination for the rates associated with the particular class of mail. The rate table can be a simple formula of a base rate plus a per unit additional weight charge, similar to what there is in first class mail. For example, the first ounce may cost 44 cents and each additional ounce may cost 22 cents. One first class mail book may include a combination of 44 cent stamps and 22 cent stamps. You may also be able to purchase a first class mail book for higher weight first class mail. This mail book may include stamps that are $1.32 and $2.42 which would cover 5 ounce pieces and 10 ounce pieces. The computation could actually be simplified as (# ounces + 1)*($0.22). The mail rate may also depend on a simple zone computation where a person would count up how many zones that the piece must travel. The service expections would be clearly printed on the book of stamps and may depend on the number of zones through which the piece must travel. This rate structure could also be applied to priority mail and package services. For example the computation for priority mail could be something like (2 * # zones + # pounds + 3)*($1.03). Some FAQs for mail acceptance rules may be also printed on the books for reference. There can also be some simple instructions specifying some special services that may be purchased for the piece. See below** The question may arise, what about PAEA and the rule that you can not increase mail rates at a rate faster than the CPI? This can easily be handled because only the average rate can not exceed the CPI. See below for a more detailed discussion.* By simplifying the rate structures, people will be more likely to purchase stamps to have on hand for when they need to send something. This removes the transactional costs for customers having to go to the post office. When a customer wants to send something, they will just put a few stamps on it and leave it for their carrier to be picked up. * Economists and lawyers may come to an agreement about how best to meet the requirements of PAEA. I may propose a simple computation for computing rates for 2010. Step 1: Take the 2006 (first year of PAEA) rate table, and multiply by the 2009 volumes for each of those rates. Step 2: Multiply this number by the cumulation of CPIs from 2006 through 2009. Step 3: For each class of (competitive) mail, solve for the base rate and additional unit rates so that the multiplication of the resultant rates times the volumes associated with these rate categories from 2009 does not exceed the value computed in step 2. There is additional work required for setting reasonable rates when zones are involved as one wants to ensure at least that the additional long distance transportation costs are covered in delivering to these zones, but this should certainly be doable. ** The optical readers on the machines may read written information in addition to the destinating address. Some data that it could collect includes self reported information such as weight and zone. This would help in verifying proper postage paid both by machine and by carrier. Also it could collect data on special services. Perhaps a customer wants an email each time the piece passes through a processing facility. Then they could write "email verify" and include their customer id from the website. They then just add the proper number of stamps for this service according to the back of the stamp book.

  Oct 06, 2009

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  vinnie

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  I voted for whole cents but I wish I had voted for a nickel. I don't care what anyone says sending something from the east coast to the west coast for 44 cents is a bargin any way you look at it.

  Oct 06, 2009

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  Common Sense

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  Stamps are for the basic American consumer. The Postal Service would rightly be a laughing stock if it broke stamps below the 1 cent increment.

  Oct 06, 2009

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  Anonymous

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  The pundats on TV and radio would make the Postal Service a laughing stock if they priced the First Class stamp in half cent (or less) increments.

  Oct 05, 2009

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  jrkakapastateradio

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  The issue is never far from the revenue rate. What exactly is the twixter business model of the USPS? Does the Treasury issue the stamps. Or does the GPO? We're rapidly approaching a Cost per byte world. Simply consider the casino industry. What is a coin machine (money tree)? A player enters the casino, purchases a "players card", and viola!, value is created!!!! Value is then risked in a transaction of choice, provided "buy" the House. Soooooooooooooooooooooooooooooooooo...... Wouldn't the price of a First Class electronic transmission equal the price of a required postage necessary to execute the same transaction? How about a secure, encrypted transaction? How about a return receipt transaction? Well Mr. Big at the OIG??????????? Don't you guys down there at 475 L'Enfant Plaza have a slew of lawyers and actuaries, that have been tasked with this already???? What do the Congressional Sub Committees at Commerce think about it anyway????? "Shirley" they've got a report somewhere? Does the I-Phone have an APP for that??? Why is it the responsibility for the USPS to scan the contents of a package??? Is this integrated into the cost of the transaction? I thought this was DHS's ballywick? Don't they know where the packages are in the Commerce System? Is there some privacy issue like, To & From at Risk? Some Civil Liberty must be getting violated when I send a package of golf balls to Uncle Charlie as a gift, and somewhere, somebody knows what the gift is already, and who Uncle Charlie & I are? Perhaps not.... Who charges the mailer for this service?? Looks like the Price of Meat is going up again!!! In fractional increments, that is. It's Action Jackson time Mr. FED-X & UPS.

  Oct 05, 2009

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  Observer

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  Rounding up for purchasing small quantities of stamps would help (a little) to pay for the high cost of selling stamps in small quantities. Aunt Minnie faces things that are 3 for a dollar at the grocery regularly. She can deal with stamps.

  Oct 05, 2009