The global pandemic of COVID-19 has impacted our country in ways that were unimaginable months ago. It is changing how people across the U.S. and around the world are working, shopping, even interacting with one another. States have ordered many stores and businesses to close. Businesses that continue to operate are faced with protecting their employees and customers, while coming up with creative ways to market and deliver their products.

The Postal Service continues to serve the public, operating on the front line, fulfilling the universal service obligation to deliver to every house and business every day. USPS is finding itself serving a population that is relying on it now more than ever. For many home-bound and quarantined people, home delivery is the only source for medicine and other vital supplies. During this time, the Postal Service has also prioritized the safety of its employees and customers.

We recognize the reality of the pandemic and have adapted our operations to maintain continuity while ensuring the safety of our employees. We are taking abundant care to minimize exposure to both our employees and Postal Service employees, using technology whenever possible. As we have told our employees, we also ask you to follow CDC guidelines, remain home as much as possible, and stay safe.

For questions or concerns about delivery during the pandemic, please go to usps.com to track mail or get information from the USPS Coronavirus FAQs page.

Postal Service employees, for work-related complaints or issues, please use our Hotline to let us know.

Comments (1090)

  • anon

    That's not true. I have lung issues with my auto immunity issues. You are very safe to wear them for short amounts of time (half hour - hour ish) to no restrictions. (It took longer &exposed you more to not wear one. ) I have a feeling your making up illnesses. Even some friends I have in support groups need oxygen (one thanks to covid now) & can wear them too. I guess you'd rather lie &risk yours &others lives? I can't imagine anyone with a disease as such wanting anyone to similarly suffer their fate when it can easily be helped to be prevented as much as possible.

    Nov 05, 2020
  • anon

    That's YOU. I know it's hard for some people to grasp, but different people have different experiences and situations. Accusing someone of making something up because your personal experience is different is self-important and ignorant.

    Nov 25, 2020
  • anon

    You are correct. The cloth masks don't protect the wearer, but it does protect to some degree everyone around the person wearing a mask. Hence why it only works if everybody wore a mask in public when asked. I'm glad the employees weren't forced to serve that customer.

    Oct 02, 2020
  • anon

    The item was ordered at the start of August, and has been in transit to the next facility since the 17th of August. I can understand if international shipping is delayed due to the pandemic but it would be nice if the information was updated more regularly. As I've had packages come from the US that arrived in a matter of days that came from the same location, just not sure why it would take a matter of months for it to not even move.

    Sep 17, 2020
  • anon

    Have you gotten your mail delivered yet? Mine is a week and and it's yet to be updated since 5 days now

    Nov 14, 2020
  • anon

    A customer did not have a mask on in the post office I asked him to put a mask on or leave. None of the post office workers said anything to him even after I pointed him out and continued to assist him without a mask! Who is supposed to enforce the mask rule?

    Sep 16, 2020
  • anon

    Neither of the USPS employees at the Charlevoix Post Office were wearing masks. 4:45 p.m. on Wednesday, September 16th. Zip code 49720.

    Sep 16, 2020
  • anon

    I mailed a package to Greece on Aug 7th. I paid for 4-5 days delivery, almost $80. USPS sent my package to Canada by accident as the lady said on the phone. Then they brought it back to Chicago on Aug 26th. It had cleared customs on that day. Chicago International distribution Center did not scan my package until yesterday Sep 15th, and saying on its way to destination. That's already 1 1/2 month late from what I paid for. They are disgraceful and incompetent. If they can't do it because of a pandemic (yeah ok), then they should have told me that when I was about to pay my hard-earned $80, instead of the lady at the counter promising me 5 days. My 6 year old son is more competent than them. A bunch of arrogant and incompetent lazies that get paid to waste people's time, money and mail.

    Sep 16, 2020
  • anon

    Ridiculous, since July 22nd my package hasn't moved. It's been on "inbound into customs" nearly 3 months already. It's the 15th of September. I understand that there's a pandemic and sure y'all are being held back ot whatever but 3 months?

    Sep 15, 2020
  • anon

    My pkg has sat inbound out of customers.since July 6. 3 months. Rediculous... Wth is going on. It passed customs no problem. So wth is ir

    Sep 22, 2020
  • anon

    So I guess my package being stuck at JFK for a little over 3 weeks does not seem that uncommon. The seller is trying to insure me that it will get delivered eventually and not to worry, that shipping takes a lot longer since covid-19. I can understand a 2 week quarantine since it is coming fro china , but all other items I have ordered from china made it to me within a month of being shipped in the past. Issue I have and don't like is you have 90 days from the time of order to cancel a purchase with aliexpress, with 8 weeks to manufacture my purchase (custom order) and now another month since it was shipped (8/10). I am already over the 90 day time frame from my purchase date on 6/9. From what I have read below it could be up to 90 days till customs would indicate any issues. At this point all I can do is be patient, I did contact the seller to indicate the delay and tell them I did expect a full refund if the item does not arrive. Of course they said that was not an issue, but you know how that goes. Christmas is coming , LOL !!!!!

    Sep 11, 2020
  • anon

    I ordered from two AliExpress companies in August & received all of those packages within 4 weeks but I ordered 2 items from another AliExpress company in July that hasn't arrived yet. The tracking shows that it's still floating out in the ocean somewhere but when I contacted the company, they said it was in the Chicago Customs office. I emailed USPS & they confirmed that it's there somewhere & had been for a month! I don't know why some of the packages from AliExpress made it but others have not. These are just diamond painting kits so they can't be all that exciting to Customs so let me have them already! After this amount of time, I wonder if they've been lost in the shuffle somewhere I'm out of luck...and money!

    Sep 24, 2020
  • anon

    Has anyone actually received their packages after being "in transit" for a month or more? I have been waiting for a package that has been on its way for well over a month. My husband thinks it was stolen and I will never see it. Just curious if I will really ever see this package, or if I am just out the $$$. I understand a delay, but this is getting ridiculous.

    Sep 10, 2020
  • anon

    I've received packages from a relative in Greece three times since March 1st. Longest wait was three months, but I finally got it. Problem isn't with Greece, it made it through customs in just a couple of days. The problem appears to be with the US postal system, fewer available employees and no contingency plan for a situation like this. There are very few planes and ships transporting mail now, so I'm thinking they hold the mail until overseas transport is a available. So don't give up yet. Suggest tracking numbers on anything of importance, although they are skipping the scanning at some stops along the way, I think to save time.

    Oct 10, 2020
  • anon

    Over the past month, all of my orders from Asia that were placed in April and May have been delivered. The delay isn't fun, but packages ARE slowly making their way to their people!

    Sep 12, 2020
  • anon

    This is becoming rediculous, I have a package that has passed customs and is at the ISL Chicago location... August 5, 2020 at 9:17 am Arrived at USPS Regional Facility CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER Has been over a month with no update. I've opened a case and still only response was "sorry due to COVID we have been experiencing delays"

    Sep 10, 2020
  • anon

    My package arrived from Europe to Chicago Distribution Center on the same day as yours. I also opened a case, as did the seller. The only response I received is that "It's in Chicago customs." Very frustrating.

    Sep 18, 2020
  • anon

    UPDATE: My package from Chicago to Switzerland took exactly 2 months to be delivered to it's destination. That is really unacceptable.

    Sep 08, 2020
  • anon

    I sent a package Priority Express international on 8/14. On 8/16 it was scanned that it left my city on its way to Chicago for processing. It hasn't been scanned since. My local post office said the truck arrived (with my package) on 8/17 however no scan reflects that. There has been nothing else. The toll-free number has been no help. They tell me I have to file an international inquiry which I have done but haven't heard a word. It is a LARGE box and weighs 30 pounds. It had lots of labels all over it with address of where it needed to go as well as all the custom forms. There is no way this box could have been just "lost" but trying to find someoen to assist me is next to impossible. I understand that this is unprecedented times with Covid, Riots, and Chicago has always been a mess!!! I can understand delays and would be fine having to wait as long as I had some sort of reassurance that it is in fact a delay and not a stolen package that will never arrive. There were too many irreplaceable items in that box. Please assist!

    Sep 08, 2020
  • anon

    My package reads exactly like yours. When is ISC going to scan that they have arrived? When will our packages be delivered? Any updates on your package since?

    Sep 09, 2020
  • anon

    Tonya, My package reads exactly like your package. Why are they just sitting inside the truck for days and weeks? When will they be scanned that they arrived at ISC and when will our packages be delivered? Has your tracking info. been updated since? Has your package arrived yet? If so when?

    Sep 09, 2020
  • anon

    ivy. Just today I received two updates almost back to back. One saying it arrived at chicago international distribution center and then 10 minutes later saying processed through chicago international distribution center. I spoke with a supervisor here at my local post office. She informed me that Chicago is really backed up and not to be alarmed the packages are there but will not be scanned until they start processing your package. Once processed (meaning gone thru customs for clearance on outbound mail) it will have to wait for a plane which also has backlog. So just be patient but rest assured its not lost. I'm still nervous as a nun in a cucumber patch until its delivered. Hope this gives you some hope.

    Sep 10, 2020
  • anon

    Hi Tonya, Our packages are definitely together. I also received a tracking update on 9/10th at 7:31pm stating that my package had arrived at USC Chicago IL (USPS). However, still not at the Chicago International Distribution Center like your package. Thank you for the update. It was very reassuring to hear that our packages will eventually arrive.

    Sep 14, 2020
  • anon

    I ordered a Wifi extender from walmarts website August 23rd. It hasnt moved an inch it appears to be stuck in California. Its been 15 days, are packages under a 2 week quarantine or something? This was supposed to be a quick ship and its pretty frusturating waiting for half the house to have functional internet. Would it be faster to just cancel and order one someplace better.

    Sep 05, 2020
  • anon

    My package has been in Cali since July 22, no movement. I have no words. I can understand a few weeks, but months is beyond ridiculous. Now they have all of the fires and God knows what going on. I am not sure that we will ever see our things.

    Sep 21, 2020
  • anon

    It would definitely be faster.

    Sep 13, 2020
  • anon

    Hopefully this helps some of you. I reached out to customs via their website and received a response. They legally have 45 BUSINESS days to process a package and determine if it can enter the country, then an ADDITIONAL 45 days to let you know if it's being seized. Super frustrating for those of us waiting for items that are not typically seized. Mine is a wool kids' mattress that has been stuck since 7/27. They said to reach out again if I haven't heard anything by 9/28.

    Sep 04, 2020
  • anon

    I order 2 pairs of shoes on March 11th . On the usps website it says that it has been in customs since June 11th 2020. I have order from this company before and my shoes were here in 6 to 8 weeks. I have never heard of something being in customs for so long.

    Sep 06, 2020
  • anon

    Can I still send a package to my family from US to Germany

    Sep 04, 2020
  • anon

    Be prepared for several months' delay or possibly just being stuck in the Chicago international distribution center. I have had no luck.

    Sep 15, 2020
  • anon

    ISC Chicago, baby!!!!!!! This clown party has hijacked my $100 order of soccer gear from the Netherlands since 7/31! Customs points to the USPS, and guess what? The USPS says its the responsibility of Customs... No one can actually tell me what jurisdiction ISC falls under. Is ISC run by Kaiser Soze?? Is it located on 4th floor of a 3 story building? Honestly, I don't really care. I just want my package released from this clown circus process that seems to hide behind Covid and Donald Trump/Dejoy excuses!

    Sep 03, 2020
  • anon

    ISC Chicago is so pathetic. I've been waiting for about half that time.

    Oct 06, 2020
  • anon

    Dude, ISC Chicago has a FB page. It seems these people have time to post while sorting, but can’t be bothered to release your package in less than 30 days. Clowns is about accurate.

    Sep 05, 2020
  • anon

    Is any mail being delivered from India (Mumbai) to the US? I haven't been able to get any information about this though one person there emailed me that they have not been able to get out to mail an item to me since March.

    Sep 03, 2020
  • anon

    Hello, During the Pandemic shutdown (April - June), mail carriers left mail to the nursing homes so they do not need to enter into the building due to safety reasons. One nursing home resident was not happy that it was not in the mailbox. Is it ok for the nursing home to have the carrier drop off mail so the employees can deliver the mail directly to the apartments because residents were all quarantined.

    Sep 01, 2020
  • anon

    Hello. Thank you for your comment. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Sep 02, 2020
  • anon

    my package made it to isc chicago on 08/21/2020 and a few hours later my tracking info updated saying "Inbound Into Customs" (Your item is being processed by United States Customs.) i know most people on this board, well everyone before me have been waiting longer than me, i just wanted to keep with the norm and list the dates ive been waiting so that the next person can maybe see a time frame he/she will be waiting. ive always heard that the mail never stops. what about customs?

    Sep 01, 2020
  • anon

    I have a package that arrived in Chicago on 8/18. It’s still there 2 weeks later with no end in sight. Even lying for express shipping didn’t help.

    Sep 01, 2020
  • anon

    Mine has been there since the 5th coming from Thailand... Was released from Customs and now just sitting there

    Sep 10, 2020
  • anon

    Hi Nick, Any updates on your package? Mine has been there since August 18th as well. Mine is coming from France to NY. Where did your package originate from?

    Sep 09, 2020
  • anon

    Since the pandemic, all of my packages are always late a couple of days to sometimes a week.. I shop and order on line several times a month, and while i do understand what is going on, this happens all the time. I do get my packages eventually but tracking information will say one thing and then i find it's always something else. But here again, i do understand, just a bit frustrating when you take time off expecting your package will be delivered. Whenever my package leaves The St. Louis distribution facility headed to Springfield Illinois, it is always late, never on time, and leaves me wondering where my packages are. I guess this sort of thing will not go away no time soon and i will continue to shop on line, I just won't expect my deliveries to be on time.

    Aug 31, 2020
  • anon

    ISC Chicago has had my package since 07/31. Will be a full month on Monday 08/31! Prior to Covid, these folks could churn, burn, and turn packages out at the breakneck pace of 2-3wks!!!! That is like meteor speed by their standard!!!! Now, strap in for a minimum 30-60 days for that $100 worth of soccer apparel you had to order from Spain...

    Aug 27, 2020
  • anon

    Mine has been stuck in NYC since 7/27. It's a handmade item that I paid $300 for so the sender won't do anything about. Beyond frustrated at this point.

    Aug 31, 2020
  • anon

    I have the same issue but mine has been stuck there since August 8th no new updates either

    Aug 31, 2020
  • anon

    My parcel has been stuck in Chicago since August 2nd. I am not mad, I am more concerned about the protection of all during a pandemic.. i have learned what really matters and gained much appreciation for front line workers!! Patience is a virtue.. peace and good will to all including my American neighbours.. we worry about ALL of you! From your Canadian friend

    Aug 27, 2020
  • anon

    Dude mines been stuck in Chicago to wtf! Did you ever get your package?!

    Aug 28, 2020
  • anon

    Mine two are also in Chicago since 18th of August. Its a first time packages went to this location .... before my international packages went through the JFK NY and i ve never had a problem ;((

    Aug 29, 2020
  • anon

    My package has also been at this facility since 8/21 and the expected delivery is 10/27. HOW!? How is this possible??

    Sep 01, 2020
  • anon

    I’ve been having the same problem with ISC Chicago. My package has been sitting there for over a month. My packages used to go through New York ISC, and I never had any issues. Chicago ISC is a joke!

    Sep 01, 2020
  • anon

    USPS is making excuses for pandemic there is no way I should be struggling to get in contact with anyone I have answers for my package

    Aug 26, 2020

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