The global pandemic of COVID-19 has impacted our country in ways that were unimaginable months ago. It is changing how people across the U.S. and around the world are working, shopping, even interacting with one another. States have ordered many stores and businesses to close. Businesses that continue to operate are faced with protecting their employees and customers, while coming up with creative ways to market and deliver their products.

The Postal Service continues to serve the public, operating on the front line, fulfilling the universal service obligation to deliver to every house and business every day. USPS is finding itself serving a population that is relying on it now more than ever. For many home-bound and quarantined people, home delivery is the only source for medicine and other vital supplies. During this time, the Postal Service has also prioritized the safety of its employees and customers.

We recognize the reality of the pandemic and have adapted our operations to maintain continuity while ensuring the safety of our employees. We are taking abundant care to minimize exposure to both our employees and Postal Service employees, using technology whenever possible. As we have told our employees, we also ask you to follow CDC guidelines, remain home as much as possible, and stay safe.

For questions or concerns about delivery during the pandemic, please go to usps.com to track mail or get information from the USPS Coronavirus FAQs page.

Postal Service employees, for work-related complaints or issues, please use our Hotline to let us know.

Comments (1090)

  • anon

    Our work is considered essential, but not us. In our city, Postmaster doesn’t do anything until someone dies - covid19 has proven no different. But he has protective equipment for him.

    Apr 12, 2020
  • anon

    Why doesn't USPS.com allow click and ship for small packages that qualify for first class mail temporarily until the coronavirus risk subsides? The line at the post office today was unbelievably long. This act will potentially reduce the risk by contact to postal employees working the retail counter.

    Apr 08, 2020
  • anon

    We are postal proud at the United States postal service I want to personally thank all of my coworkers for continuing to do an excellent job and to show up and show out at this present time of need we're doing what we do best we're here to serve.

    Apr 08, 2020
  • anon

    Thank you! You also

    Aug 20, 2020
  • anon

    Keep congratulating yourselves, someone’s gotta do it.

    Jun 24, 2020
  • anon

    THANK YOU. Most people only seem to notice USPS when they have a problem. I think about the millions of letters and packages that move through the system every day and. On a “normal” day - rain,snow, etc - i cant imagine but now? Everyone’s experiences are valid and its important to look at both sides. Also to the person who mentioned our brave men and women in the military. Were it not for USPS and other carriers our brave armed forces would not receive our letters, cards and care packages. Stay safe and strong everyone!

    Apr 28, 2020
  • anon

    I came to this site pissed off and ready to vent my experience. After reading tour post, I have reconsidered. Thanks for allowing me to take a deep breath and be thankful for these people who get nothing but crap from idiots like myself. well not this time. I got my stuff, late as it was, i got it and im grateful. Thank you to all the hardworking postal workers for all you do. We all F up and make mistakes. Be safe!! Ray

    Jul 27, 2020
  • anon

    Thanking people when they do the bare minimum of the work they get paid for isn't very reasonable. It makes as much sense as thanking the driver next to you for not running into you. As it happens, I am NOT getting my packages. And what does the military do right now? The same thing as everyone. Sit in fear of what is basically a flu. But if USPS has decided to stop delivering out of the country mail, they should have said so. Then no one would have bothered mailing it. I have three packages, all of which are over a month late, and none of which are too likely to move anytime soon. And I wonder how EVEN THIRD WORLD COUNTRIES have better mail service then the USA.

    May 25, 2020
  • anon

    I can guarantee you that the people whom you support politically are responsible for this attempted destruction of the post office. And it's not basically a flu, it IS viral pneumonia. Get it right, it helps to at least be specifically correct when you attempt your condencencion and arrogance.

    Dec 05, 2020
  • anon

    I work for a real estate development & construction company in Washington, DC. On 3/25, I filed a service request because we had not received any mail since 3/19. I got an email on 3/26 and a call the next business day, 3/30. I was told service would resume on 3/30 and it did. However, I believe not all the mail was delivered. There was a big gap in the post mark dates and some items we were expecting were not included such as bank statements. On 3/31, we received packages and one piece of registered mail. We have not received any mail since 3/31. On 4/6, I sent a second service request. I received a call that day stating that the US Postal Service has suspended mail deliver to all commercial buildings in DC and will not resume service until after the pandemic is over. I asked if we could pick up our mail at the substation and was told NO. I asked if we could reroute our mail to a different address and was told NO. I asked if there was anything we could do to get our mail and was told NO. We are deemed essential, yet the USPS is impeding our operations. We cannot pick up our mail. We cannot redirect our mail. We cannot do anything until the pandemic is over. We are not given any reason why commercial delivery is suspended but home delivery is not. We have tried to cooperate and work on a solution that would be satisfactory to both our business and USPS, but all options have been closed to us. This is not only hindering us, it is harming our suppliers. We are not receiving invoices for services, labor and equipment we use everyday. We cannot pay invoices we do not receive. Moreover, we are not confident that the payments we make will be received by our vendors in a timely manner.

    Apr 07, 2020
  • anon

    This is a follow-up to my 4.7.20 posting. I did post a complaint and it was addressed, both to my company's satisfaction and that of my neighbor, a clinic. Since mid-April, our area of DC has been receiving regular mail deliveries. I know that many businesses have been shut down and some have closed permanently, people have lost their jobs, their financial security, their homes, and even their lives or those of their loved ones. I feel blessed to have a job and to have my health. I am grateful to all the people who are still working to help keep this country going, including all the USPS workers. We only see the mail-carriers on the streets, but to keep them going, there are many more behind the scene, sorting, batching and moving mail from and to substations, from and to hubs, and in some places like DC, a facility to detect explosives, toxins, and other dangerous items. I am glad the postal service is making the effort to keep their employees on the payroll and keeping the mail going.

    Dec 21, 2020
  • anon

    Similar issues, not receiving mail but didn't get any notice of suspended delivery. Impossible to get through to customer service and get any help. Worried about unemployment and health paperwork.

    Apr 16, 2020
  • anon

    You are worried about unemployment and health paperwork?? Do you really think that people are working in offices during all this ??? Why aren't you filing online for unemployment like everyone else ? ...and health papers ?? that is all online also. Quit crying, people are dying. Use the internet like you did here ! I bet you haven't worked since this all started either.

    May 09, 2020
  • anon

    Your comment to MK was uncalled for, rude and combative. How do you know they aren't doing their paperwork via computer ? Nothing in their post indicated how they were dealing with it, and it is their business how they do, not yours. A lot of people are worried about unemployment and health insurance during this pandemic. It was just a comment. I saw no "whining and crying" in there at all, just an innocent comment. Stop being a bully. This is not all about you.

    Oct 10, 2020
  • anon

    People are always dying. Its a part of life. And I am sorry if not getting mail that belongs to us is not an earthshaking problem, but if the post office can not deliver mail, then they should not be paid. Delivering most of the mail is NOT good enough. I have a package sitting at ISC Chicago for over a month. I very much doubt that I will ever see it, and I wouldn't doubt for a minute a postal worker might use the pandemic as an excuse to steal, either.

    May 20, 2020
  • anon

    Because the Unemployment department, sent a letter requesting more documents in order to process the case , And THEY REQUESTED ( BELIEVE IT OR NOT) To SEND the paper letter (literally) with documents !!..like the last Century !! WHY NOT through email? Who knows ? That is why people are getting deeply worried about their express mails. Or priority mails. Just so you know .

    May 14, 2020
  • anon

    Hello, Helen. Thanks for your comment. We recommend filing an online complaint with our Hotline. You can access the online complaint form at www.uspsoig.gov/form/file-online-complaint.

    Apr 08, 2020
  • anon

    Right the link to even file a missing mail search doesnt even work. Imagine that

    Dec 29, 2020
  • anon

    That is a "dummy link" it's the go to for you all to use to shut up the residents

    Oct 07, 2020
  • anon

    This link doesn't work. Can you send another?

    Jun 07, 2020
  • anon

    your link says 404 Not Found Microsoft-Azure-Application-Gateway/v2

    Apr 24, 2020
  • anon

    In reply to MJ.... Seriously? Every address! That's what USPS does and it might be easier said than done when there are millions of addresses. How many businesses do you think prioritize the Post Office and tell them to hold the mail or they will be closed? I'm sure it seems simple when you think about a few local businesses and the same carrier. Most carriers are calling out so the replacement follows the route. The postal service does an amazing job when you consider how many deliveries and pick ups they make every single day. Thank you postal employees for everything you do!

    Apr 07, 2020
  • anon

    Jason - there are mail carriers and there are those who collect mail from blue boxes and office bldgs. Office bldgs are locked and inaccessible, yet those on collection routes must still go to every location, even locked bldgs, every day and prove that they attempted access. There are areas in Manhattan where residential delivery is seriously underserved due to staff shortage. Wouldn't it make more sense to shift those on the office bldg collection team to delivering mail in the underserved neighborhoods? They all go through the same training, so it wouldn't be a stretch. With better management and more efficiency, the dedicated work force of the USPS could help those underserved neighborhoods so that those residents can experience the same excellent service you apparently enjoy. The problem lies with poor management, not those who deliver and collect the mail.

    Apr 07, 2020
  • anon

    It might make more sense, but that is often the argument made when breaking contractual rights of workers. If the healthy regular worker reporting to work is drafted off of his assignment because of an emergency the fear is that postal management will always claim emergency and force carriers, in this case, off of their seniority based claim on that particular assignment. At best if they can determine x amount of time is saved because Y amount of pick up locations on average are empty or accessible he could be "pivoted" or forced to help on some other assignment to make up that time to bring him up to an 8 hour workday. Or giving the forced overtime in many hard hit locations 4 hours of overtime carrying somewhere else plus the minutes pivoting.

    Jul 24, 2020
  • anon

    Mj you speak the truth. In NC we have cca 204b’s instead of supervisors, and they are useless. Carriers with decades of experience try to tell them what would be more efficient, but they just want to be boss and think that means bossing us around. So we do it their way and they pay lots of unnecessary OT. Stay safe out there, cause it’s fend for yourself at Usps.

    Apr 12, 2020
  • anon

    Customers are NOT keeping the social distance from carriers! Minimum exposure isn't actually being followed.

    Apr 06, 2020
  • anon

    I agree, Tish. In fact, I was in my local USPS yesterday and what should have taken me 5 minutes at the Self-Serve kiosk took me an hour because the kiosk was unavailable to print postage for letters or packages..STUPID!!! So, I got in line and waited. As I was in line folks coming in were pushing up on each other, no 6’ apart because people didn’t want to wait in line outside because it was hot? I dunno but I also saw dozens of folks coming inside without masks (or gloves) that needed to see a clerk. The sign clearly said you must wear a mask but it wasn’t adhered to, they still got waited on. The lines could have been much shorter had the Self Service kiosk been available AND people with no masks were asked to leave. The whole experience yesterday was just wrong and potentially life-threatening!

    May 05, 2020
  • anon

    If youre wearing a mask, then you are protected from any droplets in the air. I doubt a mask would protect anyone from a really contagious disease....if that were true, then we wouldn't need medicine. Just cloth. But you shouldn't expect people to act on your paranoia. It would be even easier to get to the kiosk if all people wearing masks were asked to leave.

    May 25, 2020
  • anon

    Actually, if you stick a clove of garlic up your bunghole, that's even more effective than all of the above. Give that a try Maria.

    Dec 19, 2020
  • anon

    Just because you are very ignorant on this issue does not mean others are. Wearing a mask does very little to protect oneself, it is only to protect others from the spread of your germs. This isn't "paranoia" it's the information available from multiple peer-reviewed articles. Do you even know what that means? Yeah, didnt think so.

    Dec 05, 2020
  • anon

    Yes they don’t listen, just like you don’t liste . Stay home is what is being said. You didn’t stay home, why should they. It’s amazing how people think. They seem to think everything they do is important but everyone else should stay out of there way.

    May 10, 2020
  • anon

    Today in our mailbox there was a key for a package. This is the first time the key was covered in some unknown grease or oil. It wasn't evident until we picked it up. We are so surprised that at this time when people are taking extra precautions about hygiene, that this would happen. Of course we got our mail and then washed our hands with disinfectant. The first ti.e ever we have to leave this type of message. We are doing this to be responsible citizens. Perhaps the USPS will take additional measures to make sure this doesnt happen again and protect everyone by mak7ng sure carriers do not leave uncleN or somehow keys with unknown substances. This is not a complaint. This is a concern. We appreciate our mail professionals but want our safety looked out for always. Thank you.

    Apr 06, 2020
  • anon

    did you consider that just MAYBE, the "oil" on the box key could have been a spray-able disinfectant? Its keys going into locks that sit outside all day everyday. It was most likely WD-40 because it keeps the locks/keys from rusting, collecting dirt and grime, keeps the lock water proof, and stops the locks components from freezing? I'm just saying I feel like your coming off a little paranoid and severely ungrateful to the PEOPLE out there every day HAND DELIVERING, your little pieces of papers and useless unnecessary Amazon purchases... we are out here risking our lives and lives of our family and you are going to complain about some machine oil? Give me a break!

    Apr 12, 2020
  • anon

    Well can you risk your life on over to my house and get me my packages?

    Dec 16, 2020
  • anon

    Everyone is risking their lives, get off your high horse. I am currently waiting on life saving, neccessary medication in one of my several packages that haven't moved in 4 days. So maybe you shouldn't be so derisive over these stupid pieces of paper that keeps food on your table and a roof over your head. You are the ungrateful one and can't see passed your nose.

    Dec 05, 2020
  • anon

    all I have to said is thanks, and be safe.

    Apr 06, 2020
  • anon

    Why does the USPS require daily mail pickups from office bldgs closed due to COVID - with a large % of the USPS work force not reporting to work due to self-quarantine or actual illness, why isn't the USPS redirecting drivers who usually have the office bldg collection routes to fill in for mail carriers in areas of Manhattan hardest hit with a smaller work force? Many of the office bldgs don't permit access so drivers simply, for the sake of continuity, make futile attempts to scan their stops and complete their routes. Continuity is unimportant to a locked bldg. Continuity is more important to residents in areas where mail delivery is inconsistent due to fewer carriers available. Is this is the best plan the USPS has? No wonder the USPS consistently operates at a loss. The USPS needs a complete overhaul.

    Apr 06, 2020
  • anon

    MJ, they are asking you to pick it up most likely due to the fact that whether your business is closed or not, people still send the mail. Unless you contact everyone you receive mail from, the post office most likely doesn't have a place to store all of what is sent through the mail. The post office does not operate on a negative balance either. What you may believe to be true, does not mean it is. Hope this helps. We live to serve. I'm sorry that in this time of crisis, it may not be exactly to your preferences. Stay vigilant and safe USPS!

    Apr 19, 2020
  • anon

    The USPS has continuously lost business/money over the last 2 decades resulting in increased postage cost and increased government subsidization. The biggest impact was e-commerce and online communications where courier services like FedEx, UPS and DHL started getting the lion's share of packages. Simultaneously we saw physical mail vastly reduce with the increased use of online banking, email, digital financial transfers, Facebook, etc. Yes, the USPS has been a failing business model for decades. It's only method to remain solvent has been continuous rate increases and whatever negative balance remains is made up by federal subsidies. Funny how you don't hear the USPS criticized for the ongoing bailout like you do the US auto industry or banks...

    May 21, 2020
  • anon

    USPS is nearly insolvent due to the Bush Administration's requirement that they fund their pension plan completely for the next 75 years. The GOP required that they fund pension for future employees who aren't even born yet. It was not email, it's not Amazon, it's the Postal Accountability and Enhancement Act of 2006. Insanely, it also said they could not raise the price of postage more than the rate of inflation. It's a very clear line - USPS were mostly in the black before the act, they've been in the red almost every year since 2007. It was described by one congressman as one of the worst pieces of legislation in a generation. USPS is not a private car company - those comparisons are ridiculous - it's a vital, necessary and crucial public service. I am stunned by the ignorance and willingness to attack a much needed public institution. It's not just some guy's business or another bureaucratic gov't whale - it's OUR Postal Service, inexplicably under attack from the GOP for years.

    Jun 22, 2020

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