The global pandemic of COVID-19 has impacted our country in ways that were unimaginable months ago. It is changing how people across the U.S. and around the world are working, shopping, even interacting with one another. States have ordered many stores and businesses to close. Businesses that continue to operate are faced with protecting their employees and customers, while coming up with creative ways to market and deliver their products.

The Postal Service continues to serve the public, operating on the front line, fulfilling the universal service obligation to deliver to every house and business every day. USPS is finding itself serving a population that is relying on it now more than ever. For many home-bound and quarantined people, home delivery is the only source for medicine and other vital supplies. During this time, the Postal Service has also prioritized the safety of its employees and customers.

We recognize the reality of the pandemic and have adapted our operations to maintain continuity while ensuring the safety of our employees. We are taking abundant care to minimize exposure to both our employees and Postal Service employees, using technology whenever possible. As we have told our employees, we also ask you to follow CDC guidelines, remain home as much as possible, and stay safe.

For questions or concerns about delivery during the pandemic, please go to usps.com to track mail or get information from the USPS Coronavirus FAQs page.

Postal Service employees, for work-related complaints or issues, please use our Hotline to let us know.

Comments (1090)

  • anon

    Even though Indiana has a mask mandate, the USPS employees at the counter at the Boonville, Indiana post office have not had any covering over their mouths or noses the last two time I have been there to mail a package.

    Dec 26, 2020
  • anon

    Ok Thank You Sir, is there a link to that Policy? A written policy stating that they do not need to take temperature checks?

    Dec 01, 2020
  • anon

    If he does t come in what’s the problem. Pick your stuff up from outside and go about your Mary way, Karen

    Dec 03, 2020
  • anon

    *merry way

    Dec 05, 2020
  • anon

    I prefer Mary

    Dec 14, 2020
  • anon

    The safety bulletin boards inside of USPS stations and the liteblue intranet isn't for you, its internal USPS business.

    Dec 03, 2020
  • anon

    Lost package claim closed with only COVID as a response. I don’t understand how that relates to all of the above. No package update in 5 days, and the answer is COVID. Can’t there be at least a tracking mechanism that says Covid delay or something?

    Nov 25, 2020
  • anon

    None of the 4 workers I encountered at the my post office, 28607 on Blowing Rock Road, wore a mask. There were plexiglass partitions, but that was it. Even the man on the floor holding open the door. This does NOT inspire confidence. They were very close together and it would be horrible if illness ran through the post office. Also, it made me wonder what, if any, precautions they were taking (e.g. cleanliness). If they do not acknowledge the risk of COVID would an employee stay home if sick or keep working. Do the same standards exist for the mail carriers? I was reading surprised and disappointed!

    Nov 24, 2020
  • anon

    Why is everyone at the Maryville, TN post office not wearing a mask? One of the women clerk does, but the other employees do not. Sometimes we have to wait in long lines. Although we try to stay 6 feet apart it would be safer if all clerks wore a mask and it was enforced

    Nov 18, 2020
  • anon

    Hi, I'm the manager of an 378 unit apartment community. Our mailman refuses to wear a mask and tapes of the entrance of the postal center. If someone violates this and crosses his tape, he packs up all the mail and does not deliver the remaining mail to the empty boxes until the next day. Is this standard for USPS carriers?

    Nov 17, 2020
  • anon

    The letter carrier and all postal employees are supposed to be following the local government regulations on the wearing of mask. In my location that even means out doors in triple digit temperatures with the nearest person in sight being a dot on the edge of the horizon. However if a local business puts on more requirements then the government requires like a guard with a thermometer he is within his rights to bypass as access to his delivery point has been obstructed. Since I have no ideal what "tapes" are that might be the issue if your local government has a mask mandate.

    Nov 20, 2020
  • anon

    The context seems to be the carrier makes a barrier on the floor with tape outside the mail area, and if a customer crosses the barrier he discontinues the rest of the deliveries until the next day.

    Dec 05, 2020
  • anon

    My state Governor in Massachusetts is requesting ALL people wear masks while in the public, which includes even if you can social distance. WHY IS MY MAILMAN NOT WEARING A MASK?????

    Nov 16, 2020
  • anon

    Did the Massachusetts government require mask worn in public?. If they just "requested" the wearing of mask without the force of law the letter carrier like every other citizen can say no.

    Dec 12, 2020
  • anon

    Karen? AAAAhahahahahahahah. Of course.

    Nov 19, 2020
  • anon

    What the heck? We just found out that our mail including our medication is being held because someone in the house tested positive for COVID. No one at Post Office would or could tell us how they were notified. They also couldn't tell us how to get the hold removed. Now what...can't get our mail, can't get our medicine, and can't get answers.

    Nov 12, 2020
  • anon

    Your employee delivered stuff to my place of residence today. After knocking he returned with several more boxes. I would like your employees to wear masks when delivering to my place of residence. This is unacceptable behavior.

    Nov 08, 2020
  • anon

    are the postal services using ways to sanitize the mail coming through everyday to our homes and postal mailboxes? Are we at risk of contracting coronavirus while retrieving our mail from the mailboxes are from the carriers

    Nov 06, 2020
  • anon

    There is absolutely no way for the post office to sanitize the mail. If you’re worried about the mail or your carrier, 1) don’t touch your mail without gloves 2) don’t open the door if your carrier is at your door.

    Nov 13, 2020
  • anon

    I know you are delivering packages to Myanmar (Burma) through Priority International, but my question is that do you still operate business to deliver packages to Myanmar during this COVID-19 pandemic?

    Nov 02, 2020
  • anon

    Thank you to every single one of the hard working people at the United States Postal Service. Nothing has been said about how much you've done to better our lives every single day. Like superheroes you wear the blue and white eagle badge with pride and honor through every footstep. You never stop working hard, not for the weather, and especially not for Covid. You are always making sure to keep us all connected even through the worst conditions imaginable. Somehow you find a way no matter what. You always do. To each and every one of you, a hero, we all say thank you!

    Oct 30, 2020
  • anon

    I am 73 yrs. old and I have asthma. I live in Louisiana. My mail carrier made a delivery that I had to sign to receive. He wasn’t wearing a mask. I have concerns. How can I prevent this from happening again?I don’t want to cause problems for him, but I have been self isolating during the pandemic and I feel that someone coming to my front door should be following recommended guidelines.

    Oct 26, 2020
  • anon

    I carrier that delivers mail to my work that requires masks inside does not wear one inside the business. Is this proper procedure?

    Oct 17, 2020
  • anon

    I often go to my local post office and the 2 ladies there behind the counter NEVER wear a face mask. There are signs everywhere for the public to wear them but not the employees! 10/15/2020

    Oct 15, 2020
  • anon

    My name is Mr. Tyron Greaves I’ve been employed by the Usps about sixteen years I took Covid-19 leave for two weeks back in August and I have not been paid, I filed a grievance with my union and still haven’t been paid I’m writing to get assistance.

    Oct 13, 2020
  • anon

    Hi, for a change it was nice to see the front desk workers with masks on because for a couple months now they haven’t been. However, one worker came out the side door to ask if there were any packages she could take because there was a long line. She had the mask on her chin, not covering her mouth or nose. She went from customer to customer without social distancing. I’m just trying to figure out why other postal workers don’t remind her!

    Oct 13, 2020
  • anon

    A USPS office full of belligerent, incompetent maskholes. None wearing masks. When I noted, "you're not wearing a mask!" the clerk ignored me. I repeated, stepping back. She said they're following policy. BOTH of them. No masks in sight. The lobby full of older people waiting in line, about to go up and get exposed to the COVID-19 these two young people are likely to have. When I say she's not protecting herself and she is endangering others, she gets nasty, then says my 1.4 pound package will take a minimum of $30 to get it to its destination in 2-4 days. I took the package and stepped far away from the desk to stop being closely exposed, and went to take the photo to provide as evidence - they started yelling that they'd call the police, and I had to leave, and it was illegal, and "NEVER COME BACK HERE! YOU ARE BANNED!!!" I took it to a USPS office 15 miles away, where masked and competent employees - who were also personable and professional, mailed it out for $13.00 for a 2-3 day delivery. I guess they haven't yet been ordered to do what they can to make USPS go down, as the Clinton Township office has been. With fake raised prices, and maskholes with nastiness, that office will lose business. Guess that's the plan. CLINTON TOWNSHIP Michigan, USPS on Garfield

    Oct 10, 2020
  • anon

    Are letter carriers not obligated to deliver mail into designated mail boxes anymore due to covid-19?

    Oct 08, 2020
  • anon

    My sister is a mail carrier and yes they still have to deliver mail.

    Dec 29, 2020
  • anon

    Hello, I am concerned for my community. Some of your front desk workers at the Penn Valley, California branch are not wearing masks when exchanging packages and money over the counter. Please address this situation with the employees at that branch. I would like a follow up email on this problem. Thank you. Jon

    Oct 07, 2020
  • anon

    I have to go into the post office in Gold Beach as I do not have mail delivery on my street. Almost every day, there are one or two customers without masks coming or going when I am in the post office. The employees do not enforce this rule. This is enforceable and I hope to see it done immediately.

    Oct 06, 2020
  • anon

    Hello, I had ordered an item online in August from England UK and to date, October 5, 2020, I have still not received the package? Is there a hold-up at US Customs on packages being delivered to the USA due to the Covid pandemic?

    Oct 05, 2020
  • anon

    Hi CeeCee, Have you gotten the package from the UK? If yes, how did it take? I am waiting for an order and has been 11 days now. Thank you, Felix

    Nov 10, 2020
  • anon

    I have the same problem! My tracking says inbound into customs your package is being processed by United States customs. It's been the same status for 45 days!

    Oct 13, 2020
  • anon

    OMG! Same! I sent a package out to Brazil in the beginning of September. I hadn't gotten any update for 10+ days so I decided to asked my local USPS about it. They said it will be a 2 month wait at the minimum..

    Oct 14, 2020
  • anon

    Sunday October 4 mail man drop a package and was not wearing a face mask while my wife was outside he saw her ther and still walk up too her not social distances enough. And got the package from there . We are high risk because of our age and health condition also. So now we have too worry about his negligence. Because I don’t no who he is around after his work day

    Oct 04, 2020
  • anon

    This website says usps office of inspector general. So why do you keep referring complaints to usps. The reason we are on your website is to report the service of the usps. We want to get better results, not less. So if you cannot do anything, then don't have this portal to take complaints or questions. It does not serve any purpose other than getting people more frustrated

    Oct 02, 2020
  • anon

    This is awful my mail has been stuck at this depot since September 5th and cause I’m in the uk there is no way to contact this office it needs to be updated for uk persons

    Oct 02, 2020
  • anon

    Non enforcement of mask policy in a pa office unsafe conditions

    Sep 30, 2020
  • anon

    I ordered a $200 gameboy via eBay. I work the exact hours the post office is open, and even work all day Saturday. There is no way that I can sign for a package unless I receive some sort of slip so that I may ask for the time off to go collect said item. This gameboy is a special edition item and that had the seller purchase the signature upon delivery. However, my package stated it was delivered and no one can seem to find this package anywhere. My local post office was able to tell me that it was delivered and even explained the location of my mailbox. I’m currently jumping through hoops to try and figure out how I can get my item or my money back, at the very least. I was just informed that due to Covid my mailman can legally sign for my package as it’s not got a restriction on who can sign. And so that’s what he did. He stated the package was small (it was, it was a gameboy advance sp) so he signed for it and put it in my mailbox. Is there anything I can do to find my package or get my money back? My local post office is telling me to just kiss my $200 goodbye. Please help!!!

    Sep 29, 2020
  • anon

    Can CMRA agents such as business centers operate in all 50 states as essential services during the current Covid-19 pandemic assuming they are form 1583 compliant? Can they operate in Virginia? Thanks!

    Sep 25, 2020
  • anon

    I am writing to inform you that with the exception of 1 person, I observed all USPS employees at 10201 Flatlands Ave, Brooklyn, NY 11236, not wearing masks or wearing the masks on their chin. They are also not asking people who come in to wear a mask. Since this is very negligent, I am notifying your office. Can something be done to ensure they are required to wear masks, and enforce the rule with customers? This helps to protect us all.

    Sep 24, 2020
  • anon

    Hello. Thank you for your comment. Regarding your concern, please file a complaint directly with the Postal Service at 1-800-275-8777 or at https://emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs​. Just choose the tab marked "Personnel."

    Sep 24, 2020
  • anon

    I live in a rural area. I have a chart driveway. I have 3 neighbors that have the same length and same type driveway for 22 years I have received packages now all of a sudden when I need them the carrier is refusing to use my driveway not that she hasn’t already been using it for several months if not years.... 1st it was I have big rock that will split your tires.. well there are 4 cars and a truck that use this driveway everyday more than once never had a flat on my driveway. Next big limbs . Nope still cars and truck everyday back and forth no problem. Now it’s washed out.. no same thing we are in and out all day long!! Recently my husband and I had Covid so I ordered some stuff that I needed well hoping UPS or FED EX would bring no they left note it at post office well my son couldn’t get it he works offices is only open 6 hrs a day closes at 4pm so my son worked on my driveway he bush hog the sides pushed back some bushes to make it easier to see. Well they still won’t deliver. Amazon is gonna have to be notified because I no longer need the package that they are holding hostage. They deliver to the other homes just not mine. I’m being discriminated .

    Sep 23, 2020
  • anon

    Hello, Tracy. Thank you for your comment. Regarding your concern, please file a complaint directly with the Postal Service at 1-800-275-8777 or at https://emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs​. Just choose the tab marked "Personnel."

    Sep 24, 2020
  • anon

    What happen to all my mails? I have not received a single piece of mails or weekly circular for 3 months. Are you people doing your job? Or delivering my mails somewhere else? Apparently my neighbors haven’t seen any of my mails either. It can’t just vanishes of this planet. Unless usps let a stranger change my address? That would be another issue itself. Get your circus acts together and stop blaming COVID-19! If amazon can deliver my orders in a week, so can usps!

    Sep 23, 2020
  • anon

    Not a single piece for months suggest only a couple of options. First due to a safety issue your address was determined unsafe and the local district used their zero tolerance policy to refuse delivery otherwise some pieces dual addressed to current resident would have slipped through even if an identity thief put a change of address in your name and the regular carrier thought the address was vacant. Less likely but also a possible culprit is that you moved your mailbox from the previous location in order to make the retrieval easier for you but also making it take more time for the carrier on the route to deliver to your address and the local postmaster is refusing to accept that new location as a valid delivery point. Have you attempted calling the local post office to find out what the issue is?

    Sep 23, 2020
  • anon

    Earlier today I went to the local Post Office I've used for almost a decade. When it was my turn in line the USPS clerks one by one exited into the back. After a good 5 to 10 minutes as the line of customers backed up out the door finally one clerk came out. When I inquired what was going on he openly admitted no one wanted to serve me due to the fact I was NOT wearing a mask. I am legally exempted in my state due to small-cell lung cancer. I asked him if he was familiar with state law. He stated he did not. I talked to the manager and she told me she had no authority to force her employees to serve me. Is this legal? Can I legally be denied service by USPS employees for not wearing a mask when I have a legitimate and well-documented health/disability exemption?

    Sep 18, 2020
  • anon

    So due your lung condition you choose to risk your respiratory health by not wearing a mask?

    Sep 22, 2020
  • anon

    What an ignorant reply, Tyler! Do yourself a favor, educate yourself! Cloth masks do NOT protect the wearer from viruses! In fact, doctors do not recommend people with lung conditions to wear masks at all!

    Sep 29, 2020

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