The global pandemic of COVID-19 has impacted our country in ways that were unimaginable months ago. It is changing how people across the U.S. and around the world are working, shopping, even interacting with one another. States have ordered many stores and businesses to close. Businesses that continue to operate are faced with protecting their employees and customers, while coming up with creative ways to market and deliver their products.

The Postal Service continues to serve the public, operating on the front line, fulfilling the universal service obligation to deliver to every house and business every day. USPS is finding itself serving a population that is relying on it now more than ever. For many home-bound and quarantined people, home delivery is the only source for medicine and other vital supplies. During this time, the Postal Service has also prioritized the safety of its employees and customers.

We recognize the reality of the pandemic and have adapted our operations to maintain continuity while ensuring the safety of our employees. We are taking abundant care to minimize exposure to both our employees and Postal Service employees, using technology whenever possible. As we have told our employees, we also ask you to follow CDC guidelines, remain home as much as possible, and stay safe.

For questions or concerns about delivery during the pandemic, please go to usps.com to track mail or get information from the USPS Coronavirus FAQs page.

Postal Service employees, for work-related complaints or issues, please use our Hotline to let us know.

Comments (652)

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  • anon

    I have the same issue. Left Switzerland and tracking has reflected "processed through our facility in ISC CHICAGO IL (USPS) at 6:45 pm on June 11, 2020." Getting concerned as well.

    Jun 18, 2020
  • anon

    Do you have any updates?

    Jun 22, 2020
  • anon

    I have same issue, left Switzerland and was scanned into ISC Chicago on June 8, 2020 at 6:10pm. I wish they would just notify us with some kind of update

    Jun 20, 2020
  • anon

    If it is helpful -mine has been sitting in Chicago from Denmark since May 22. Every inquiry i have put in says they can’t give you any updates other than that it can be up to 45 days in customs right now . So fingers crossed. Won’t be getting here for Father’s Day! I ordered it first week of May.

    Jun 19, 2020
  • anon

    did you end up receiving it? waiting on an imortant package from Sweden and has been stuck in chicago 10 days so far

    Jun 23, 2020
  • anon

    Hello I’m about sending a parcel from Australia to the United state, due to this pandemic I’m scaring doing that right now but it very urgent to the owner pls how long can it be taken to deliver? ASAP

    Jun 15, 2020
  • anon

    Use DHL or UPS. More expensive but no problems shipping. Received mine next day or within 2 days.

    Jun 22, 2020
  • anon

    I am rec’ over $8000 a months worth of live saving time sensitive, temperature sensitive medication each month. The rural delivery system will not deliver These packages to my house. They will not discuss alternate arrangements or options. I am disabled, elderly, diabetic, and have an service “assist” dog, I have spent hours upon hours trying to get the local Post Office to deliver my packages with medical supplies to my house that will not fit into my post box located 4/10ths of a mile from my house. The carrier will not discuss any other options And the PO are adamant about this is total up to her according g to USPS Policy. I am unable to drive the tree miles into town and expose myself to the COVID-19 pandemic. I am single and have no family or friends to retrieve the deliveries and none of the practical alternate suggestions have even been considered. My life is being compromised by insensitive, ignorant, neglect and abuse of my situation. I am exhausted and stressed... this too is having an immediate concern as it is eating away at my life expectancy.

    Jun 15, 2020
  • anon

    Hello. Thank you for your comment. If your issue has not yet been resolved by the USPS Office of Consumer Affairs, please file a complaint with our Hotline. You can access the online complaint form at https://www.uspsoig.gov/form/file-online-complaint

    Jun 18, 2020
  • anon

    Many in my patient groups [immune compromised] are in the same boat & the specialty pharmacy sends it by FedEx or UPS overnight signature required as it's refrigerated. They call & confirm the day b/f sending [it's $15K-$20K]. It's mega-pharmacy but typically they have a branch in each region for refrigerated med. So overnight by FedEx or UPS is possible. A semi-rural friend had trouble w/a WalMart UPS delivery b/c the driver couldn't find her place-it was a temp in a Hertz truck hired for the COVID19 rush. But, she has had no issue w/the med for her & kids, they pay highest rate to send overnight so it's the reg. drivers on the promised day. --I assume you've ordered supplies delivered to avoid going out. If FedEx & UPS deliver to your rural door they can also deliver your med this way. Possibly since it's not refrigerated your med is sent by the same pharmacy that sends pills [the 3 month supply that never comes quickly]. Sometimes there's 1 location in the US that sends pills/non-refrig., depending how close you live overnight may not be possible, or even giving you a specific day. But UPS/FedEx even now is a few days & *they would deliver to your door*. These mega pharmacies that do the 3month of pills *always* use bulk rate USPS for cheap$. BUT call them. USPS policy is not changing. Get your pharmacy to send it FedEx or UPS [whatever delivers to your door]. Tell the pharmacy it sits on the hot truck, it's summer, they don't deliver so it returns to PO, you then have to make a trip to town, it could be a day/days. Clearly inform them 'The Medication May Not Be Safe In A Hot Truck My Doctor May Not Allow Me To Accept IT." I guarantee they have delivery conf. on $8K of med. NOT signature required [that's lots more expensive] but the cheap delivery conf. that USPS sometimes includes with package fee. So if you've had to drive into town before, they can clearly see there has been a delay for you to receive all your prior med. SADLY, the pharm. may not be concerned of your trouble or danger from COVID19 getting to town to pick up your med. But they WILL be concerned if the med could be ruined, your ins. would not pay them & they might have to lose money. That usually gets results, they should start using FedEx/UPS. ++no disrespect to USPS on the policy or leaving it up to the driver-their routes are huge, they don't have time normally as the # of homes is based on mailbox only, customers don't wear masks so it's unacceptably dangerous, and they don't know if your dog thinks they're a bad guy. We had to get our mail at the PO for weeks b/c our jerk neighbor parked on the street in front of our mailbox [to leave his mailbox clear]. The PO could do nothing, the driver wasn't supposed to even try to get out to deliver. They said they couldn't prove whose car it was, & police non-emergency also didn't help. Dad had to dig up the mailbox [it was rooted in a huge chunk of concrete & a 4 inch deck post] w/a garden shovel & move it to a place a car couldn't fit to park. I don't blame the PO, it's best they not get involved, the same neighbor harassed the cable co. about us.

    Jun 18, 2020
  • anon

    A letter was sent 7 weeks ago from USA, Florida to Warsaw Poland. There is nothing on the USPS website to indicate a disruption or delay in service due to COVID.

    Jun 14, 2020
  • anon

    I am an American citizen and international shipper of small items worldwide. The USPS has been good, bad and downright ugly after 9-11 but this is the WORST I have ever seen it. You guys lie about tracking numbers not being valid, tell our customers that 'maybe it's a scam and the package wasn't sent' or worse, tell them that there's no way to track a package that doesn't have a number BUT when we do purchase tracking you don't put the numbers in your system and it STILL looks like we're the ones being dishonest, but it's not. It's USPS employees. All you have to do is say on your website that you don't 'track' international packages that are less than 4lbs because you've got too much mail and not enough personnel. Reasonable people understand. We also need an official statement saying the mail delivery will now be 4 to 6 weeks so be patient and it will come. Again, reasonable people understand. Instead, you choose to lie to our customers and that just ain't right.

    Jun 14, 2020
  • anon

    Hello, Sineta. Thank you for your comment. Regarding your concern, for questions or concerns about delivery during the pandemic, please go to usps.com to track mail or to get information from the USPS Coronavirus FAQs page. You can also file a complaint for lost or delayed international mail directly with the Postal Service at https://www.usps.com/help/claims.htm#international

    Jun 18, 2020
  • anon

    Please where is my package?! It arrived at ISC LA June 1st at 11:35 am US from Vanuatu. Shouldn't medication be given priority. Inside of the package it is medication for my mom's cancer. After I filed a claim, somehow the information is no longer in the system. I understand the COVID delays but two weeks at ISC LA is not acceptable. Like others customers here, I have also lost all remaining faith in the USPS.

    Jun 13, 2020
  • anon

    Did you get your parcel?

    Jun 29, 2020
  • anon

    Hi, I as well am having trouble with delayed international parcels. Several packages have been sent from PHX, AZ to me here in Croatia end of MARCH. Tracking stops with their „departure“ at LAX in April. Should I even still expect them? I understand COVID puts a strain on operations but this seems..out of control. Please advise. Many thanks.

    Jun 13, 2020
  • anon

    Is COVID affecting the USPS consumer affairs and online form as well? I’ve called my La consumer affairs office multiple times to try to file a claim since I could not online and gotten only voicemail. I also have not gotten any response to the online inquiries I’ve sent and my mail item has mysteriously changed status from In transit in New York to “awaiting shipment” after 2 months. Is COVID causing tracking issues as well? Any help would be appreciated thanks for your service

    Jun 13, 2020
  • anon

    Hello, Jennifer. Thank you for your comment. If your issue has not yet been resolved by the USPS Office of Consumer Affairs, please file a complaint with our Hotline. You can access the online complaint form at https://www.uspsoig.gov/form/file-online-complaint.

    Jun 18, 2020
  • anon

    USPS Delivered mail RE: COVID-19 - Mail placed into 7 day Quarantine in the house Before opening an USPS mail delivered, my wife advises that it must be in quarantine for 7 days before it can be opened. She was told that by a TV directive re: COVID-19. Does that advice still hold true?

    Jun 12, 2020
  • anon

    I was expecting a package from a company over seas and they said it is held up in the system somewhere due to corona virus in the state's please help. Where should I look for it or expect it to be unheld.

    Jun 12, 2020
  • anon

    Dear USPS, I have tried to leave an inquiry via your Contact Us page, but it does not work for International Parcel. I did all the things I could, setting up account and put up request to search and update parcel, and up till now there is no reply. I've also left feedback and leave comments on Twitter profile and even e-mail to general e-mails and all came back and referred me back to the Contact Us or Email Us page which obviously did not help in the first place. Understood that the pandemic might have affected the operations, but I would like an interim update on what is the status of the parcel - the tracking status did not change for a long while now. Appreciate if you can assist on this International Parcel related query.

    Jun 12, 2020
  • anon

    Hello, Yong. Thank you for your comment. Regarding your concern, for questions or concerns about delivery during the pandemic, please go to usps.com to track mail or to get information from the USPS Coronavirus FAQs page. You can also file a complaint for lost or delayed international mail directly with the Postal Service at https://www.usps.com/help/claims.htm#international

    Jun 18, 2020
  • anon

    Where are my packages?! They arrived in the US from Japan at the end of February and have not been delivered to me yet! Stuck in ISC NYC. They weren't returned to the sender and now the tracking numbers have expired. I can't track the packages anymore? Excuse me? I understand COVID created delays, but this is beyond absurd. I've lost all remaining faith in the USPS.

    Jun 11, 2020
  • anon

    I’m so sorry to hear about that! Mine has been in transit since April after clearing ISC NY and it appears the tracking number has expired for me now as well since it shows “awaiting shipment”! How long are the COVID delays to mail expected to take? Was the previous information correct and when can we assume it is missing given the COVID delay? I haven’t been able to get an answer from online on that last topic and was unable to file a claim online because of USPS not considering my tracking number valid

    Jun 13, 2020
  • anon

    Recently I got a parcel that was supposed to be signed for but was delivered without getting my signature. Is this a new policy because of COVID-19?

    Jun 11, 2020
  • anon

    Up until now, my PO carrier would bring packages that don't fit in the box up to the house. I also have a small online business and after CV I started having boxes that don't fit in the box picked up. I'm not going into any stores right now as I'm older and the caregiver for my disabled sister. But now it looks like I'll have to go to the PO to mail boxes and also to pick up boxes because our driveway isn't big enough for him to do a loop (he has to back up a bit before he can head out the driveway). So I have to either stop selling stuff and stop getting stuff or I have to risk contracting CV. If I get sick, my sister is completely incapable of caring for me, and she's fragile so if she got sick it could be dangerous. What am I supposed to do in this situation? It's compounded by the fact that USPS also delivers packages here (we're in a rural area) for UPS and other carriers. I'm not happy about the fact that I may have to take a risk I do not want to take, several times a week, to get my mail.

    Jun 11, 2020
  • anon

    Hello Susan. Thank you for your message. Regarding your concern, please contact your local Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs.

    Jun 11, 2020
  • anon

    Seeing a lot of the same kind of comments here. Is there any relief in sight in regards to the delays we're seeing for First Class International Shipping? I have a few customers trying to understand the delays and I have no words for them.

    Jun 11, 2020
  • anon

    I have been waiting for a package coming from Orangeville, Ontario, Canada since May 21st when it was sent. Can you tell me if this is due to a delay or should I be requesting a replacement?

    Jun 10, 2020
  • anon

    Hello Ginny. Thank you for your message. Regarding your concern, for questions or concerns about delivery during the pandemic, please go to usps.com to track mail or to get information from the USPS Coronavirus FAQs page. You can also file a complaint directly with the Postal Service at 1-800-275-8777 or at https://emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs. Just choose the tab marked "Where is My Package" or "Where is My Mail."

    Jun 11, 2020
  • anon

    Mail from UK arrived in Chicago on April 19. Since then nothing. 3 other pieces of mail from the UK and Spain are weeks late as well. It seems international mail cannot reach the USA and may never get here.

    Jun 10, 2020
  • anon

    Same issue, ordered from US to Europe. It got to Chicago six weeks ago. Since then nothing.

    Jun 15, 2020
  • anon

    Hello, I run a small online business that mainly focuses on smaller value items under $50. Majority of my sales are on ebay and International packages going to Europe and Asia. I have been reading the comments below and am experiencing an extreme issue due to packages going to the Miami Distribution center and not progressing. I have shipped out hundreds of packages since March and they go to the distribution center and disappear. Can we please have an explanation what the next step is moving forward. Will the packages be returned to sender or what? I have had to refund my customers mainly on Ebay thousands of dollars for packages that are just sitting in a Miami warehouse.

    Jun 10, 2020
  • anon

    Hello Jeremiah. Thank you for your message. Regarding your concern, for questions or concerns about delivery during the pandemic, please go to usps.com to track mail or to get information from the USPS Coronavirus FAQs page. You can also file a complaint directly with the Postal Service at 1-800-275-8777 or at https://emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs. Just choose the tab marked "Where is My Package" or "Where is My Mail."

    Jun 11, 2020
  • anon

    Why are you even on here? You’re not even answering anyone’s question. Save the generics!

    Jun 17, 2020
  • anon

    I tried to mail two small packages to my father in the Philippines that have essential asthma medications. They cannot get this medication in his Province (Zambales). The Post Office said that service operations to that destination are presently suspended. Is there another way I can ship his meds? I don't care if it costs more to go another route, but he has been out of meds since the COVID-19 protocols restricted foreign mail to other countries.

    Jun 10, 2020
  • anon

    As others say, don't you USPS for international during the pandemic, period. My 2 packages shipped from Las Vegas to France and Italy never reached and tracking number says still in transit. One I shipped in March and other one I shipped in April. Since FOB rules doesn't work anymore for online customers, most likely I will loose money with no merchandise back.. I filed a claim at USPS site but some reason I cannot choose international and major goods such as products are missing at the category search box. It's just too bad situation that I need to dissolve.. sucks.

    Jun 09, 2020
  • anon

    I went to the Post Office on April 27 to have a package delivered to Spain. The package tracker says it was delivered to the Los Angeles International Service Center on April 28, and there has been no movement or updates since. Should I file a claim? I understand the pandemic has severely hindered operations, but this is a long delay.

    Jun 09, 2020
  • anon

    I am so angry and tired. I have claims on over 15 packages for my business sent in MARCH and APRIL via the USPS. No movement out of Miami. Is it me or is the phone no longer picking up to speak to a representative? I cannot get through. I emailed the Postmaster General to complain. Not that it did anything. What are we going to do?? What is the Plan people?? As a business, why is nothing being done? How can the packages just be sitting with no response from USPS. I am now shipping third party DHL and Fedex. I will no longer use the USPS to ship internationally. The USPS is literally shutting my business down due to thousands and thousands of dollars stuck in Miami.??? Why??? Why can't they return the items to us? Or ship? I just want my items back and shipping refunded. How can I make that happen at this point? My customers are angry. And I don not have the funds to refund when this is not my fault. Such a shame. We all barely have held on as small businesses, and the USPS is going to ruin us by not fulfilling their end of the bargain. They basically stole our $$. They should have not accepted ANY packages during Covid19 MARCH - NOW until they clear out the warehouses of all our boxes. I'm so disgusted, tired and angry. Never again will I use USPS for my international shipping. Never!

    Jun 09, 2020
  • anon

    My packages have been stuck in miami that I shipped since April 5th too this is horrible and unacceptable.

    Jun 10, 2020
  • anon

    Sounds like an excuse for lazy employees to me. Tell them "Slap a mask on and get to work". My packages take less than a week to to get on shore, and then, 5 weeks to get to my friggin' house! This is completely unacceptable. If you can't make it work, file for chapter 11 and farm it out to someone who can. It is that simple.

    Jun 09, 2020
  • anon

    i mean there are people that are dying, but i guess your package is just so so much more important!! :((( poor you!!

    Jun 12, 2020
  • anon

    So true they don’t know how to deliver packages And mail in a timely fashion I’ve had 2 checks in the mail for over 4 weeks and still don’t have them. Now wonder they are bankrupt.

    Jun 10, 2020
  • anon

    Why hasn't the post office let people know that mail is running slow due to major hubs closing due to Covid-19? Or has this been done due to budget issues? The public has a right to know.

    Jun 08, 2020
  • anon

    For those of you who have not received your order, you may contact the seller. That's what I did. I bought an ipad from Best Buy. It's been a month but I have never received it. USPS was giving me the run around. They could not tell me where my package is and when it will be delivered. Emailed them multiple times, sent direct message thru their twitter account, and filed a missing package report. No response from them. I brought the issue to Best Buy and they refunded me the full amount. I am thinking that my package is already stolen and I am disgusted by this.

    Jun 08, 2020
  • anon

    Can you tell me how long it should take for local mail to be delivered right now? I mailed several cards on 6/3 from Austin, all sent to addresses within the Austin area, that have still not been received. Thanks.

    Jun 08, 2020
  • anon

    I am still waiting for my packages that was sent 3 months ago! When will these packages start moving? I have one in L.A and one in Chicago.

    Jun 08, 2020
  • anon

    Me too - I ordered some antique bicycle fenders from a seller in Greece on 4 April, 2020. His communication was great - he told me there would be a delay in shipping because Greek airports were closed. The Parcel’s left Athens on 5 May and the last scan was at ISC Chicago on 21 May where it was “processed through.” No clue if it is sitting in a container or where or ‘lost’. I imagine, because the airports in Greece were shut down, there is a huge back log. U.K.-sent items have arrived within two weeks throughout this pandemic. I know a few postal workers who are hard-working good people; I don’t blame the workers. As with many of our government agencies, it’s the system, government mismanagement and that many in ‘leadership’ have lost nearly all sense of public service because our governmental systems are so Byzantine, dysfunctional and inaccessible those they are supposed to serve.

    Jun 09, 2020
  • anon

    Been waiting over a month.is this normal for the delays?

    Jun 08, 2020
  • anon

    How do I contact US Customs to see where my package is? It was shipped from Germany on May 12, and now it's not appearing in tracking. Also, I fear you guys may damage it. How do I expedite delivery?

    Jun 07, 2020

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  • 1 hour 10 min ago
    I've had this same problem. The thing is, I actually watched them scan the scan form, it's like the USPS tracking system broke. I've never had an issue until now, I'm thinking I...
  • 1 hour 21 min ago
    The service is ridiculously slow and inefficient, prices keeps going up, the excuse is “COVID 19” related, was slow way before that. My two packages still stuck in Seminole-Orlando for 6 days now,...

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