The global pandemic of COVID-19 has impacted our country in ways that were unimaginable months ago. It is changing how people across the U.S. and around the world are working, shopping, even interacting with one another. States have ordered many stores and businesses to close. Businesses that continue to operate are faced with protecting their employees and customers, while coming up with creative ways to market and deliver their products.

The Postal Service continues to serve the public, operating on the front line, fulfilling the universal service obligation to deliver to every house and business every day. USPS is finding itself serving a population that is relying on it now more than ever. For many home-bound and quarantined people, home delivery is the only source for medicine and other vital supplies. During this time, the Postal Service has also prioritized the safety of its employees and customers.

We recognize the reality of the pandemic and have adapted our operations to maintain continuity while ensuring the safety of our employees. We are taking abundant care to minimize exposure to both our employees and Postal Service employees, using technology whenever possible. As we have told our employees, we also ask you to follow CDC guidelines, remain home as much as possible, and stay safe.

For questions or concerns about delivery during the pandemic, please go to usps.com to track mail or get information from the USPS Coronavirus FAQs page.

Postal Service employees, for work-related complaints or issues, please use our Hotline to let us know.

Comments (619)

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  • anon

    Ever since February, every package, whether it's priority, express, first class, or certified, has been lost or delayed in some way. I can never get answers from anyone. My local post office won't help. I need this mail because COVID makes it impossible to do things in person where I live.

    Jul 02, 2020
  • anon

    I am tired of the complaints and down grading of the USPS. Additionally the constant whining the USPS is broke and the Fed budget will have to save it. The PO never was, is not, and unless rules regarding it, the PO is doing fine thank you. If only the Fed Gov will follow their own different, the PO not required to put retiree funds before that person is born, or hired. Perhaps the Fed Gov can pay back "borrowed" money when the budget was short. A private company would have cut off non profitable (rural?) routes years ago. And now with the virus keeping us at home, getting drugs in the mail is one example how much we take the PO for granted. Then again, they are largest employer of military veterans, as well as my grandfather, father, bro-in-law and extended family members.Before the PO began micro-managing carriers, when starting his route Dad took letters from 'Nam to the waiting families to hear something. Yes, volume has decreased but the importance and value of our mail carriers cannot be more valuable.

    Jul 01, 2020
  • anon

    i sent a letter from NY to OH more than 2 wks ago.they never received it .they tell me it can take months to arrive because of covid 19.is it?this was the response from social security office.appreciate your response.thank you

    Jul 01, 2020
  • anon

    I have been waiting for packages over seas for a few months. Why can I not find proper answers as to where did they go? Covid 19 has messed up all of us. If we all behaved like the USPS. We all would be dead already. I simply want to know how long of a wait. Not a made up one. Simple truth please.

    Jul 01, 2020
  • anon

    Why are NINE of the postal workers at out local post office here in Alderson, WV EVER wearing face masks!?!

    Jun 30, 2020
  • anon

    I ordered a passport renewal in March and have yet to get it. The check to cover the costs was cashed but I’m scratching my head wondering why I haven’t received it. I try to inquire on the internet but I’m told things are backlogged because of COVID. Yes I understand but 3 months? What can I do?

    Jun 27, 2020
  • anon

    I am also in the same boat and they have my one and only copy of my birth certificate, I didnt realize they would be taking the original... yay...

    Jul 01, 2020
  • anon

    My yard is the one safe place I can walk around without a mask.What makes a UPS courier think it's ok to ask me questions about someone car parked by a mailbox when I go to retrieve my mail.Without a mask on. Because I didn't have a mask on she really made me mad. Normally I wear mask and gloves. She caught me by surprise. Couriers should also wear mask if they intend to interact with the public. So inconsiderate.

    Jun 27, 2020
  • anon

    My post office has Covid19 rules in effect to protect workers and retail customers. There are signs up stating only 4 people in retail area at a time and masks must be worn by staff and customers. Not all USPS staff where masks and the customers that come in with no masks are not asked to put one on or leave. I counted 15 people in line one day. This is happening in Houston, Texas. They should close down if minimal protections aren’t followed. Houston has had a huge spike in infection rates. Protect yourself. Stay home. Better yet, get your mail prepaid and have USPS pick it up.

    Jun 26, 2020
  • anon

    I ordered two hand tailored garments from Europe that shipped March 2. Since March 17th (it's Jun. 26th now) they've been at ISC USPS New York. I've submitted two lost package requests and both times USPS says there's nothing they can do, as the package hasn't been released to them. I contacted the shipper and they can't seem to find anything out either. What's most frustrating is how difficult it is to figure out who has it and who's responsible. Is it in customs, lost in the internation sorting facility, or on the way? Who can I ask to find out? I understand the pandemic is making everyone's lives terrible, but some communication goes a long way. I'm okay with waiting if I know it's moving, or at least not lost. But this is unreal.

    Jun 26, 2020
  • anon

    I have the same problem and haven’t received my packages. My items are coming from India. At First I thought it was the country of origin and that USPS might not be allowing mail in from India. But it seems like all international mail is being held captive. My tracking says received into customs in Chicago. It’s been in transit for almost 2 months! No customer service to call, can’t even search the web for a decent explanation. If anyone has any info about this, please share. Amazon, Walmart, eBay etc..delivers right away and most of the stuff if not all comes from China, India or another country anyway. Why when ordering from independent companies are we getting 2,3,4 month delivery times with no information? I still have faith in USPS and they’re not responsible for this delay, but CUSTOMS is a different animal and they’re screwing with everyone!

    Jun 29, 2020
  • anon

    I just had an item arrive a few days ago from India. It took a little under two weeks to get here. So why is my mail stuck here in America for months since march? Who can I contact if customs has released my package and USPS has a label and us waiting on it but seemingly doesn't have it? Who has it then!?

    Jul 01, 2020
  • anon

    With mail delivery being the main resource for receiving goods during this time, and the Postal Service already struggling, you would think that they would take this time to show that they are reliable and capable. Instead, people wait weeks, sometimes even months, to get their items delivered. I understand that staffing is low due to medical leaves or people just quitting, but if we all decided to act as the USPS has acted, this country would have shut down completely. We are relying on them, and they are letting us down. If they fail and have to close up shop, it is due to their own inability to do the jobs they are needed to do. Don't get me wrong, there are exceptions to the failure where people are doing wonderful and going above and beyond. However, those instances seems to be few and far between. Packages were getting lost and damaged long before COVID. The system was full of cracks before, and with pressure is crumbling.

    Jun 26, 2020
  • anon

    I have had the same problem. Right now I have 2 packages stuck in customs. I contacted USPS & the seller. I've filed a lost package & they claim there is nothing they can do. My one package has been stuck in customs for WEEKS & the 2nd package has been there a week so far. Now I realize that 2nd package should probably get comfortable because it isn't moving for a while. This is ridiculous. Why would packages be held this long in customs. Usually it takes 1 to 2 days to clear customs. Now it's MONTHS. Makes zero sense. Their job is "essential" so there hasn't been layoffs or furloughs. I can understand packages having a longer stay in customs because they're prioritizing other crucial supplies & maybe with new standards in place for health & safety things will slow down. BUT 1 to 2 days to 3 to 4 months plus is ridiculous.

    Jul 01, 2020
  • anon

    I understand the Covid-19 is certainly affecting amount of workers showing up, etc. But now I have 2 letters with checks that have been lost in transit, another I had to reorder because even though it has a tracking number, it stopped at the distribution center and, I guess, was lost. And now I have two mailings, even one with extra stamps, that I am worried will get delivered. Will mailing with signature even help or has USPS completely gone to you know where? I use to think USPS was so reliable.

    Jun 26, 2020
  • anon

    Hi I want to ship a small padded envelope from Los Angeles, California to Scotland and I know it usually takes 10-14 days. How long do you estimate it will take now because of Coronavirus? Thank you

    Jun 25, 2020
  • anon

    My advice is don't send anything right now. I've been waiting for a package from a relative in CA since 12th May and I'm in Scotland. Last update was 4th June. Still no sign of it.

    Jun 29, 2020
  • anon

    How long would a package from Europe reach the US during this pandemic?

    Jun 25, 2020
  • anon

    All I know is that from the US to EU, I've been waiting since mid-March and haven't gotten my package. No update since April, "In-Transit"

    Jun 25, 2020
  • anon

    The USPS like many other government agencies are using the covid situation as an excuse for their poor performance. They suck and should all be fired. We have 3 packages a row sitting for months at points of entry in the US. I believe the postal employees are basically stealing the mail. What other plausible explanation is there?

    Jun 25, 2020
  • anon

    Same.. arrived in Los Angeles sorting from New York and has been in- transit for a week now....

    Jun 27, 2020
  • anon

    I totally agree! Did you receive a response from anyone?

    Jun 26, 2020
  • anon

    Why is EVERY SINGLE priority package to my address getting lost?? EVERY SINGLE ONE?? I understand “there’s a pandemic”, but you guys had a tough time with basic competence even before this happened. Totally fed up, If I dropped the ball as often and as regularly as your carriers I wouldn’t have a job.

    Jun 24, 2020
  • anon

    I purchased some clothing on 4/29/20 from china. I still have not received the shipment but the company I purchased it from claims its on its way. They keep giving me invalid tracking numbers so I cant track it. Their web site claimed with the curent pandemic shipping time should be "approximately 27 days" after the package shipped. What is the current shipping time from China to Arizona for clothing? All I'm asking for is an approximate idea.

    Jun 24, 2020
  • anon

    Before the pandemic I never had mail returned back to me. I have had three pieces of mail returned so far. What is going on?

    Jun 23, 2020
  • anon

    Our medical center sent certified mail and the domestic return receipt came back with Signature as "Mail Carrier" and Received by (printed name) as "COVID-19." Can you explain if this protocol during this pandemic or if this was simply sarcasm by the person the Article was Addressed to?

    Jun 23, 2020
  • anon

    I had legal registered mail signed for me supposedly by mail carrier but local office refuse to give record they can do that during pandemic. Read the website.

    Jun 26, 2020
  • anon

    Odd... Refused? Asking for a record is a type of FOIA that is a reasonable request considering REGISTERED or RESTRICTED mail is the most protected and carefully documented every step of the way to the recipients hand, almost like a DIPLOMATIC way to say, GO USPS! I like this kind of protection! Smile ASL, Masks for COVID-19. Have a great USPS day!

    Jul 02, 2020
  • anon

    Someone sent my package from the US March 19 & last tracking tells me that on March 23 it was in transit I understand that covid has affected deliveries and I expected the 4 to 6 week delay. It is now June 23 and nothing has changed on the tracking for over 8 weeks I am tryinh to speak or communicate with a human but it's like getting blood out of a stone, cam someone PLEASE HELP ME!!!

    Jun 23, 2020
  • anon

    I have many packages in this same limbo, sent around your same timeframe, and it is causing problems. Last tracking in all cases now shows a US customs acceptance for this current week 6/20, and in at least 2 cases, all previous tracking history is gone. Not sure if this new US customs acceptance scan is actual, or one of their many bogus scans. Are these packages all legitimately back in the US, after all received the international dispatch scan months ago? The USPS has lost all my future international business. They simply can not provide a reliable service. None of the information they have been providing is accurate. It’s complete BS on another level.

    Jun 23, 2020
  • anon

    wow people really LOVE complaining!!! thank you mail carriers for all the hard work you do!!

    Jun 22, 2020
  • anon

    You do realise they are getting paid to do their ''job" and nobody forced them to take that particular ''job''. Do your job properly or don't do it at all. People are paying for a service and when that service is not satisfactory or even very poor they have the right to "complain" !!! Oh yes it's so hard to sort out and deliver mail how in the world do those mail carriers ever do it !!! SMH

    Jun 27, 2020
  • anon

    Molly... A/k troll. people are not on here to,”just complain” It’s extremely frustrating. when you have paid for items and on more than one occasion it disappears.

    Jun 26, 2020
  • anon

    I work the triage desk in our medical office. As our office protocol, we require EVERYONE to have a temperature check prior to entering our facility. A mail carrier told us she refused to get her temperature check and if we ask her again, she would refuse to deliver our mail and we would have to go to the post office for all needs. As a mother who has a son with cancer, these protocols in office are for the safety of our staff as well as our patients. Please let us know if there is any reason why she cannot get the checks when every other carrier must. Thank you

    Jun 22, 2020
  • anon

    Hello. Thank you for your message. Regarding your concern, we recommend you contact our Hotline at www.uspsoig.gov/form/file-online-complaint

    Jun 23, 2020
  • anon

    Hi, Just wondering if u could tell me how long Mail is taking from Germany to CA? Generally speaking. I have been waiting since May 20. Any info, guess, anything would be helpful. It was sent DHL premium service. Ty

    Jun 27, 2020
  • anon

    I ordered a package may 4th and says it has been stuck in Los Angeles since May 29th. Is there a reason I cannot get info on status other than its been effected by the pandemic?

    Jun 22, 2020
  • anon

    I understand that there will be a delay because of COVID 19. I’ve had a package stuck in Chicago since March 28tb. That’s almost 3 months ago now. Here’s my question - what can I do as an international purchaser? USPS claims are only available for senders and domestic shipping. I’m an American citizen in Spain. Can I get some guidance on what to do? As many others have noted this is ONLY a problem with Chicago. I’m patient but I actually have moved since this package was sent. So I’m extremely concerned.

    Jun 21, 2020
  • anon

    I'm glad I am not the only one experience this. I have had a package in transit 3 months. I filed a request to see what is going on and it basically amounted to "don't worry, it will be delivered". Still in transit, still no package

    Jun 29, 2020
  • anon

    This is getting extremely irritating knowing that I’ve ordered stuff in February and still have not gotten anything and they keep keeping my package is on the East Coast or the West Coast I’m in Kansas a highly rely on this stuff and I realize things are backed up but I feel like I’m getting ripped off from all of these companies or they got raided and my packages stolen because from all of the rioters I don’t know what to think this is ridiculous I want my packages I have literally 30 packages that have yet to show up. On top of all of that I get no more updates from the tracking because everything still city is still sitting on the East Coast is still sitting on the West Coast and yet I didn’t got my packages at all I’ve tracked there’s no way that this is OK and if you check all the comments you’ll see that the automated response send you to go back to track your package some more so you can stare at a screen tracking something that’s not moving day after day month after month.

    Jun 21, 2020
  • anon

    I work part time at a Senior Complex in Shorewood MN. Our postal man refuses to come into our building to deliver mail if he needs to wear a mask. He is leaving the mail in the entry way for our staff to deliver to the residents. We do not have access to the locked mail bins thus the mail put into cubbie bins. Due to the nature of some of the residents memory issues a few of them are taking other residents mail. We have requested numerous times for the driver to enter the building and place mail into the locked mail boxes, he refuses because he needs to mask. I look at this he is not doing his job by providing delivery services for our residents. I called the Annex and they advised the GVT is not requiring staff to mask. This seems very unacceptable as several other employers require their staff to mask, food, retailers. So much for GVT paid employees to provide customer service.

    Jun 20, 2020
  • anon

    This is totally unacceptable. What’s even more unacceptable is being told to go to the post office, when they have a line outside the door and people have been waiting for over an hour JUST TO GET IN THE DOOR. And, no matter when I go there is a line. I order stuff online because I have 2 small children and single and I hate that I’m unable to choose my carrier. My mom has worked for the post office for over 30 years and I tell her that I hope businesses stop using them and they shut down cause this makes absolutely zero sense. I have been waiting for a month on a package, but guess who has no tag? However, the company says go check with the P.O. because it was delivered there. So, they want me to go stand in line for over an hour to find a package- with no tag- to see if they have it? Ridiculous. I hope they just return to sender. This is the 2nd time they have lost a package and I’m sick and tired of it. And claims take just as long and aren’t worth it either. Guess I’ll stick to the companies that don’t use the usps. Pissed in Texas

    Jun 20, 2020
  • anon

    I had a certified letter in my informed delivery that was supposed to be delivered Tuesday the 16th, it never showed up, Is this a covid thing where we have to go to office to get? We didn't even get a note regarding that if that's the case.

    Jun 19, 2020
  • anon

    Hi. I’ve been awaiting a package in CT from my family in The Netherlands. It’s status has been “processed by US customs” since last Sunday, 6/14 per the USPS Tracking website. How long is it expected to take for it to be processed and cleared? I understand it may take longer due to COVID-19, but there doesn’t seem to be a projected delivery date. Please advise, and thank you in advance.

    Jun 19, 2020
  • anon

    Thank you for your service and stay safe. we all got a home to go God Bless al USPS Personnel.

    Jun 18, 2020
  • anon

    Is there somebody there that we can contact regarding packages not moving Los Angeles ISC? I have an international shipment that has been sitting in customs for over a week. What is the delay? Please advise.

    Jun 18, 2020
  • anon

    Thank you! It arrived. USPS never updated their tracking info so it appeared to have been stuck in customs perpetually

    Jun 20, 2020
  • anon

    Hello Bert. Thank you for your message. Regarding your concern, for questions or concerns about delivery during the pandemic, please go to usps.com to track mail or to get information from the USPS Coronavirus FAQs page. You can also contact your local Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs.

    Jun 19, 2020
  • anon

    Yesterday the postal carrier handed mail to my husband instead of her putting it in the curbside mailbox! Neither was wearing a mask! I am horrified. I’m immunocompromised and can’t feel comfortable now in my own home.

    Jun 18, 2020
  • anon

    At least they will deliver your mail. My PO is making up its own rules and not delivering mail to COVID-19 positive patients. They just refuse to.

    Jun 20, 2020

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