The global pandemic of COVID-19 has impacted our country in ways that were unimaginable months ago. It is changing how people across the U.S. and around the world are working, shopping, even interacting with one another. States have ordered many stores and businesses to close. Businesses that continue to operate are faced with protecting their employees and customers, while coming up with creative ways to market and deliver their products.

The Postal Service continues to serve the public, operating on the front line, fulfilling the universal service obligation to deliver to every house and business every day. USPS is finding itself serving a population that is relying on it now more than ever. For many home-bound and quarantined people, home delivery is the only source for medicine and other vital supplies. During this time, the Postal Service has also prioritized the safety of its employees and customers.

We recognize the reality of the pandemic and have adapted our operations to maintain continuity while ensuring the safety of our employees. We are taking abundant care to minimize exposure to both our employees and Postal Service employees, using technology whenever possible. As we have told our employees, we also ask you to follow CDC guidelines, remain home as much as possible, and stay safe.

For questions or concerns about delivery during the pandemic, please go to usps.com to track mail or get information from the USPS Coronavirus FAQs page.

Postal Service employees, for work-related complaints or issues, please use our Hotline to let us know.

Comments (1090)

  • anon

    I live in zip code 82007, and the Federal Postal workers inside the post office are not wearing masks. I’m 69 and do not appreciate the potential exposure to Covid. Is there anything that I can do?

    Mar 25, 2021
  • anon

    Yes, stop whining! There is no pandemic and Covid19 doesn't exist (NO ISOLATION)

    Mar 27, 2021
  • anon

    The Post office distribution center in Pittsburgh has 10 covid employees working. No masks, no distancing

    Mar 19, 2021
  • anon

    WHO CARES!

    Mar 20, 2021
  • anon

    Sane people.

    Apr 04, 2021
  • anon

    I have my international package in my Miami for a month now and it haven't been updated the most annoying part is that the package was sent since January 4th and we in March and there's no sign of the package moving. I want to know if the care package returned back to me

    Mar 19, 2021
  • anon

    I live in a small town in IN and I shave to get my mail at the post office. The workers don’t wear masks and they don’t make people wear them inside. It’s a very small space! I have a compromised immune system and don’t feel safe! What can I do?!

    Mar 07, 2021
  • anon

    I live in New Mexico Can my postmaster refuse to place my mail in my box because I will not wear a mask

    Feb 21, 2021
  • anon

    Oh Steve I doth banish the back to the rock from whence thy hath crawled out from beneath. Be gone!

    Feb 15, 2021
  • anon

    New postman distributing mail on Friday afternoon, Feb 12, in JC High School area, Johnson City, NY, does not wear a face mask. I had to ask a question and tried to keep my distance multiple times but am very concerned now that the mail courier at his job does not follow face mask order and puts residents at risk during covid 19 pandemic. Is there a way to contact his supervisor to provide education and change this behavior?

    Feb 12, 2021
  • anon

    How come your carriers are not wearing masks when delivering the mail as the federal law requires in Rochester ny

    Feb 09, 2021
  • anon

    Wellsville Kansas the employees never wear masks and there's no Plexi glass barrier is there any way to report this

    Feb 04, 2021
  • anon

    I had to ship some items today at the Milledgeville, Georgia post office. The workers hadn't been wearing masks over the last year so when I went earlier in the week (the first day people in federal buildings were supposed to wear masks) I was glad to see them in masks. Today when I went in none of them were wearing masks. Is this where to report the violation?

    Feb 04, 2021
  • anon

    Why are the employees and customers not required to wear MASKS???

    Feb 04, 2021
  • anon

    It's not a LAW Mary! or is that Karen?

    Feb 04, 2021
  • anon

    No Steve you are the KAREN . Wear a mask .

    Feb 10, 2021
  • anon

    I ordered something from overseas on December 9th. It arrived at customs on December 29th. About a week ago I submitted a missing package form because I wanted to know what was going on with my package, such as if it was legitimately lost or it things were slow because of holiday returns and/or covid. I received a call from an employee saying that packages were being held for two weeks per covid restrictions... even though my package arrived in customs a month ago! I wasn't able to answer so it went to voicemail and I couldn't ask for more information. I understand the precautions, I'm fine with a reasonable delay since the item isn't a huge necessity, but come on! You can't claim the policy is two weeks and hold onto it for an entire month! It's January 31st, I just checked the tracking number and it's *still* in customs! I know no employee will see this since this comment system is just meant to be a place for people to take out their anger. I'm adding my comment incase someone is experiencing something similar and wants to know if other people are dealing with it to.

    Feb 01, 2021
  • anon

    I have the same problem, the package arrived in the US at customs on the 31st of December. Still there as of today, sent an inquiry about its whereabouts and got a voicemail saying the east coast is backed up by 4 weeks and that I'm expected to wait another month or two

    Feb 08, 2021
  • anon

    Same issue here, my item is being held in Spanish customs. Not sure as to why but I’m thinking likely some sort of issue with the package. Going to attempt to contact customs, good luck with your issue! :/

    Feb 02, 2021
  • anon

    Thank you! I have a package arriving from the UK that has been sitting in customs since Dec 22. Glad to know it's not just me.

    Feb 02, 2021
  • anon

    Mail carrier came into the dentist office Smile Time Hattiesburg MS 39401 through the lobby with no mask. I thought facial coverings were mandated now?

    Jan 29, 2021
  • anon

    Masks are not LAW, you idiot!

    Feb 01, 2021
  • anon

    Steve, it IS law in many states and many counties that people entering businesses wear masks. Steve -- Why do you feel the need to call someone who is concerned about the health of other Americans an idiot? What is wrong with you?

    Mar 07, 2021
  • anon

    Most states have issued a mask mandate, unless your exempt or in a situation that specifies its not required you have to wear it. So for the mass majority of us depending on where your at it is the law and enforceable. I don't like it either but it is what is and flying off the handle, insulting people esp when your the one thats wrong is how a Karen do.

    Feb 14, 2021
  • anon

    1/27/21 At about 4:15 pm I visited my local post office in South Portland, Maine. While they do have plastic shield attached to the desk, the clerk was wearing no*** mask. I want to file a complaint about it.

    Jan 27, 2021
  • anon

    Boo hoo! Karen!

    Jan 28, 2021
  • anon

    Take a look in a mirror, steve. YOU are the Karen.

    Apr 04, 2021
  • anon

    Middleburg Florida, palmetto Street PO, not one employee wearing mask.

    Jan 23, 2021
  • anon

    I have had 3 or four issues with the post office in Ayer, MA. Often the employee (white man over 60) has his mask pulled all the way below the chin. They allow employees in with no mask and say nothing to them, and continue to let them take passport photos etc. When I say something to them, they act like they have zero responsibility.

    Jan 22, 2021
  • anon

    Whaaaaaaaaaaaaaah! here is a tissue...

    Jan 23, 2021
  • anon

    Found the irresponsible, selfish superspreader :) people are dying cause of you.

    Jan 26, 2021
  • anon

    Viruses are not alive. It's Biology 101. Fauci is a Liar!

    Feb 01, 2021
  • anon

    My mail isn't being forwarded because I couldn't get back home this year due to the covid virus. One year is the limit the post office officials say,I NEED MY MAIL!

    Jan 20, 2021
  • anon

    You can not force people to wear a mask and tell them not to come back to they wear one...total BS

    Jan 19, 2021
  • anon

    Our postal delivery person is not wearing a mask when delivering mail and packages. We have posted a sign asking delivery people to wear masks as my wife and I are very susceptible to the COVID-19 virus.

    Jan 18, 2021
  • anon

    He’s way more than 6 feet away, and is working outside. Unless he coughs or sneezes on your stuff you’ll be fine.

    Jan 23, 2021
  • anon

    I have to go to the very small post office because USPS does not make home deliveries in Cowley WY. The clerk does not always wear a mask and almost all other customers I have encountered on recent visits neither wear masks or observe the recommended social distancing. I am a few years from being 90 and am the sole caregiver for my 83 year old invalid wife. We both have health issues, so how can we be safe in the post office? It is a matter if life or death. Please assist me to be safe.

    Jan 14, 2021
  • anon

    Just wear your mask they don't work anyway. It's mostly lies from the MSM anyway.

    Jan 18, 2021
  • anon

    Just because you don’t believe that wearing masks helps doesn’t make it true. The complaint is valid and the ignorant attitudes showing here is why the U.S. is far ahead of the world in cases of Covid-19. It’s a shame our country is so uneducated and unwilling to accept the truth. China has a billion more people than the U.S. and fewer cases because of ignorance like we see here. I hope you and your wife continue to be safe, just do your best in the face of attitudes seen here.

    Jan 31, 2021
  • anon

    Dumbest thing I've heard all day.

    Jan 26, 2021
  • anon

    You Compliant sheep. Take your poison Vax next

    Jan 29, 2021
  • anon

    You really are the Karen of USPS complaints, huh?

    Feb 10, 2021
  • anon

    I have not received mail from 1/2 to date 1/6/20. I need a check to survive and medicine and I can look at the pictures of your mail on the USPS site and I see my check. I am home bound and am dependent on the mail for my funds and medicine. They could at least find a way to notify people so they can prepare themselves for the delay, instead of hoping each day the mail will come, but nothing. I am 67 years old and in my whole adult life USPS has never been this undependable and I have never gone a week without mail being delivered. They knew the Covid situation months ago and that most things would be done via mail, yet they are not prepared. People are dependent on them. Unfortunately, they have a monopoly on the mailing system. Maybe it's time to take this away like they did the telephone from Pac Bell and the cable from Comcast.

    Jan 07, 2021
  • anon

    Multiple packages lost. Over $100 in merchandise. Nothing has moved, no updates. Get it together. DHL was able to ship a package I recently ordered from Germany in LESS than a week from the order date. Yet, I cannot get an item from a single state away.

    Jan 06, 2021
  • anon

    Stop buying drugs off the dark web

    Jan 28, 2021
  • anon

    Every package I expect has been diverted on purpose. I know this is happening on purpose because the package will arrive at a facility nearby but then be sent out of state or somewhere crazy that serves no purpose. It would have been easier to just deliver these packages, but clearly they are being routed all over the place just to slow things down. Why handle them a dozen more times except to slow down the system? Your problem is NOT covid or lack of employees. Your problem is people slowing progress on purpose.

    Jan 06, 2021
  • anon

    I was at the post office in Bath, NY on 01/04 at 12:15pm and saw two people inside without a mask and no one told them anything. It may me feel very uncomfortable Edison

    Jan 05, 2021
  • anon

    Local post office is not following COVID-19 protocols regarding delivery of mail. They left a package notice in my PO Box that had been in 35 other PO Boxes before mine. This is definitely a violation of Covid protocols.

    Jan 04, 2021
  • anon

    Still waiting for a package from the 27th November 2020, I paid for 1st class with tracking because the item is over £100. No tracking from the 16th Dec 2020, its now 4th Jan 2021. Bloody joke of a company

    Jan 04, 2021
  • anon

    My package had been sitting in California since Dec 8th and has not moved. i could have driven there 10 times by now to get it. When can I expect it to move? Who can I talk to there?

    Jan 03, 2021

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