If you are a regular visitor to our blog or any part of our website, you are probably familiar with our mission: to ensure efficiency, accountability, and integrity in the U.S. Postal Service. Our work also helps to maintain confidence in the postal system and to improve the Postal Service’s bottom line.

We achieve the mission by performing independent audits and investigations and conducting in-depth research and analysis on postal issues to identify opportunities for revenue growth and increased operational efficiencies.

On the Office of Investigations side, special agents are charged with investigating internal crimes and fraud committed by postal employees and contractors against the Postal Service. Special agents also investigate employee misconduct.  

Our Office of Audit adheres to professional audit standards and presents its work to USPS management for comments prior to issuing a final report. A key element of our audit work is the requirement that reports include recommendations to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of a department’s programs and operation. Many of the recommendations involve a financial value. That is, if the Postal Service implemented the recommended changes, it could potentially recover or save that amount of money.  

Once the Postal Service takes corrective action, we consider the recommendation closed. However, if action is still pending, the recommendation remains open and is noted in our records, including our Semiannual Report to Congress (Appendix E). USPS can choose to take corrective action or not implement the recommendations.

Now, stakeholders can easily find that information on our new Recommendation Dashboard. Right away you’ll see two call-out boxes: one for the total number of open recommendations, the other for the total financial value of open recommendations. The page also includes details for each recommendation – report title, report date, report number, status, financial value, recommendation number/narrative, and management’s response.

To date, we’ve loaded over 1,500 recommendations from fiscal year 2013 to present. Open recommendations are listed on the dashboard; ditto closed recommendations. Also, you can see recommendations that may require additional action by external parties.

Stakeholder engagement is important to use because it reflects our goals of integrity, transparency, and accountability. This new dashboard is one more effort to keep stakeholders informed. We hope you find it useful. We welcome your insights. 

Comments (6)

  • anon

    USPS mail delivery times gets more unpredictable by the day. I now dread mailing anything USPS unless it is Priority Mail and perhaps not even then, Media Mail use to be one of the last deals left at USPS, but now, when I mail from central AZ to LA and takes two weeks or longer to arrive - I give up. Out of over seventy items I have mailed past severn months ay USPS - fifty-five of them did not arrive within three days of estimated delivery times. Suggest eliminate "Estimated Delivery Date" on USPS receipts and replace with " It will get there when it gets there." That is if it gets there at all. I currently have a receipt with eleven Media Mail deliveries and its tragically hilarious and typical how far apart the estimated delivery time is from time they may arrive. It must be a real bear to manage an outfit that is losing money like a sieve, with pension funding and logistics problems which seem to overseen by people intent upon sabotaging the whole works. Our USPS clerks are miserable and defensive and the us vs them vibe so visceral you'd have to be blind and deaf so as not to feel it.

    Nov 30, 2017
  • anon

    I live in Evergreen, Colorado 80439. I know that Veterans Day is a holiday. I also know that Thanksgiving is a holiday. As one might expect I received no mail on either Veterand Day or Thanksgiving. I did not receive mail on November 10th or November 13th, nor have I recived mail on November 24th or November 25th. If you know that customer experiences influence customer use: "The experience at retail locations can significantly affect a customer’s view of the Postal Service and likelihood to use it again in the future. USPS recognizes the importance of customer service, and has identified delivering a world-class customer experience as one of its strategic goals under its Future Ready program." Then how do you expain the sporatic deliver of mail in the Hiwan Hills neighborhood of Evergreen? The internet has been ablaze with Evergreen customers that have not received mail delivery in recent weeks. I would greatly appreciate an investigation by the Inspector General's office into the lack of "world class customer experiences" at this post office. This is particularly disconcerting during the coming holiday season when delivery of Christmas presents are critical for the children.

    Nov 25, 2017
  • anon

    The service at the post office in Harker Heights, Texas 76548 is horrible and it isn't getting any better. I just left there and what occurred is a common problem. I had yet to go to that post office and receive even decent service. There are at least 3 windows but rarely more than one is in use although the line of people waiting to be served is backed up past the outside doors. In order to not have to wait in line for 30-45 minutes, I drove over to the Nolanville, Texas post office 76559 which is several miles away from me but the service was excellent and actually I have never been in the Nolanville post office when the service isn't good. They should be given a raise and the entire staff at the Harker Heights post office should be fired for incompetence. Thank you.

    Nov 22, 2017
  • anon

    I am having a tough time finding out the name and contact person of the postmaster General at the Lanark, Il post office. I have a very serious complaint and concern that I must communicate to the superior (boss of the person) in the above office. Please contact me with the appropriate information so that I may tactfully express a very serious concern with the conduct and service of the individual stated above.

    Nov 21, 2017
  • anon

    Thanks for your message. The best thing to do would be to file an online complaint with our Hotline. This will allow us to look into the matter for you.

    Nov 22, 2017
  • anon

    My first experience was about 76 years ago. I even was employed one Christmas by the Chicago main Post Office.During my entire life, and especially when I was self-employed for 30 years. I have used every service and even bought products they offer for sale, and I have never had a problem I can remember or been disappointed by their service. Every employee I have ever met has been very professional, knowledgeable, cooperative and polite. I receive extraordinary service and have great personal relationships and experiences.

    Nov 20, 2017

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