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Our Semiannual Report to Congress is a record of our work over a 6-month period that reflects our mission of ensuring efficiency, accountability, and integrity in the U.S. Postal Service. As required by law, we publish the SARC – as we affectionately call it – twice a year.

In our just-released report, for the period April 1 – September 30, 2016, we issued 91 audit reports, management advisories, risk models, and white papers, and the Postal Service accepted 86 percent of our recommendations. We completed 2,586 investigations that led to 389 arrests and $321 million in fines, restitutions, and recoveries, $30.4 million of which was turned over to the Postal Service.

Our efforts focused on identifying ways to improve Postal Service efficiencies, reduce strategic and financial risk, and lower operational costs. Among the reports featured in this semiannual report are audits on the effects of network consolidation on mail service, the condition of postal facilities, and postal products that did not cover their costs in the most recent fiscal year.

The role of a federal inspector general includes evaluating the challenges facing its specific agency. Starting with this report, we've added a section on management challenges, in which we've identified the top challenges facing the Postal Service, such as financial difficulties and business constraints; workplace relations and culture; changing customer demands and competition; service performance; and cybersecurity. These strategic challenges will guide our work in the new fiscal year.

Please take a few minutes to read though the SARC to learn more about what we do, then let us know what you think below, visit our Facebook page, or tweet us a message.

Comments (6)

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  • anon

    Thank you for your comments. The OIG is an independent agency of the Postal Service and many of these issues fall outside of our jurisdiction. However, we do read all blog comments and pass on relevant information to our auditors and investigators. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, 1 (800) 275-8777, or to file an online complaint with Customer Service (and for frequently asked questions), go to the USPS Website and enter "Customer Service Help" in the search function.

    Dec 21, 2016
  • anon

    I've tried unsuccessfully online, by phone and through the hard copy change of address form to forward my mail to my new address and I'm absolutely incredulous at the poor level of service. I experienced the same issue with the "incorrect billing address" when tying to change my address online that several other people on this site have commented on. It is absolutely impossible to reach a live person through the customer phone number. I've called several times and the recording has estimated the wait time at 2+ hours. After trying to navigate the phone tree to get information automatically and several minutes of pressing buttons, the recording advises that you change your address online or with a paper form. I filled out the paper form two months ago and still don't have mail at my new address or even an acknowledgment from USPS. I called my local post office and they're not able to help me since they have no record of the request and the change can't be made by phone or in person. They also explained that the USPS hires third party workers to do the data entry and that the quality is spotty. I hope the OIG is actually able to do something to affect change with the USPS, because I'm pretty sure that "passing feedback along" falls on deaf ears. If the USPS is too incompetent to manage change of address submissions across multiple channels, let a private sector company familiar with efficiency, web technology, customer support and accountability manage it.

    Dec 22, 2016
  • anon

    So I do not know what is going on with all my packages, According to the tracking information most of my packages are being delivered to my mailbox and when I check there is no packages. My brother also live with me, and last month we didnt receive our packages. After a day, a strange black plastic bag was left in our apartment door step. In the bag there was his item and mine, there was no packages, no receipt , just the things. I was so scare, I was about to call the police. I called and told my post office about the issue. I loss another packages, but didnt reported because I got refunded. Now on December 5, 2016, my package was scanned as delivered and It wasnt on my mailbox as they said. I called and a claim was filed. They told me they will contacted me back within 3 business, I have not receive any email or call. so I called my post office again and the person without asking me much told me; "your package probably just got stolen from your mailbox" [that is it] . 4 days ago my brother's package [package over $400 dollars ] was left downstairs outside the mailbox, and didnt notify him, or housemate, thanks to the kind neighbor that notified us about the package. Well the same happened again today, December 14, 2016. My package was scanned as delivered and NO Package! I called today and the lady literally told me that the carrier is a great employee and that she will ask the carrier tomorrow. I am expecting more packages, unfortunately it is too late to cancel my orders. I am Stress out about this situation and I the true is I am tired. Not only I have to contact the sender and explain, I have to contact the USPS. I understand it is the holidays season, and it get busy and a lot of things happen BUT can they stop happening to me? . When I contacted the sender, They told me me that they are not responsible once they ship through USPS. So USPS is not responsible, Sender not responsible, who is responsible? Me?. Actually, I prefer to go get my packages to the post office if that mean that I will actually/ for sure receive them. I ask a few neighbors and they didnt get my package. They told me same thing usually happen to them. I have to cancel my a very important order because of fear of USPS delivering skills.

    Dec 14, 2016
  • anon

    Thank you for your comments. The OIG is an independent agency of the Postal Service and many of these issues fall outside of our jurisdiction. However, we do read all blog comments and pass on relevant information to our auditors and investigators. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, 1 (800) 275-8777, or to file an online complaint with Customer Service (and for frequently asked questions), go to the USPS Website and enter "Customer Service Help" in the search function. ÔÇ£

    Dec 12, 2016
  • anon

    I have been calling the post office about my ongoing problem about my missing mail and all I get is put on hold and never return to the Phone

    Dec 07, 2016
  • anon

    I have been having a problem with my mail carrier for about two weeks and I have filled complaints,spoke with 2 supervisors and my mail carrier still don't deliver my neighbors mail or I. I have called to see if my mail had been sent back and it wasn't. I went in post office to see if my mail was there. Still no mail. Why is the post office continuing to let this mail man #26 commit a crime

    Dec 07, 2016

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  • 13 hours 6 min ago
    As a US postal employee I am embarrassed and frustrated that I cannot answer question for my daughter. She was tracking mailpiece to be delivered to her in Lehigh Acres, Fl. It got to Orlando then...
  • 13 hours 7 min ago
    As a US postal employee I am embarrassed and frustrated that I cannot answer question for my daughter. She was tracking mailpiece to be delivered to her in Lehigh Acres, Fl. It got to Orlando then...

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