As America was expanding in the 1780s, the founding fathers realized that open access to secure and private communication among its dispersed citizens was critical to forming political groups and holding free elections without fear of retribution. The U.S. Constitution empowered Congress “to establish post offices and post roads,” the most common form of telecommunication (communication over a distance) in 1789. The founding fathers provided the necessary infrastructure to “bind” the growing nation together through communication and commerce. Thereby, the Post Office Department (now the U.
The American marketplace is experiencing constant changes in the ways that companies conduct business and communicate with customers. Like other businesses, the Postal Service must also innovate to stay relevant. The Office of Inspector General plans to examine innovation processes currently used by major U.S. corporations to learn about best practices/processes.
In response to a Government Accountability Office report and a Congressional request, the Postal Service introduced its Transformation Plan in 2002. Since then, the Postal Service has seen many changes, including a new postmaster general (PMG) and senior management team. Mail volume has declined due to electronic diversion and the recession. In addition, the Postal Accountability and Enhancement Act of 2006 changed how the Postal Service operates and conducts business.