On Tuesday, we asked what Americans want from their Postal Service. In particular, should the Postal Service continue to serve all areas of the country even if it is not profitable to do so?
We continue our series based on our recently released white paper, What America Wants from the Postal Service, by focusing on cost cutting. We ask you to weigh in with your opinion on the best options for the Postal Service to trim costs while maintaining service.
Among the Postal Service’s main cost-reducing measures are realigning its extensive retail network and its delivery network while providing high levels of service to the American public. Its goal is to optimize the retail network to match customer demand with supply and to focus on reducing unnecessary overhead, while improving service and the customer experience.
Our web-based survey asked respondents to consider a handful of cost-cutting initiatives, including options that the Postal Service has never proposed, such as 3-day-week delivery. Results of our survey of 5,000 Internet-connected Americans aged 18 years and older found that more than 70% of respondents indicated a strong opposition to several of our proposed changes, including reducing the hours of operation for post offices, closing sorting facilities (resulting in a delivery delay), and moving to 3-day delivery.
How do you feel about the following possible options the Postal Service could take to reduce costs?