• on Aug 17th, 2015 in Products & Services | 184 comments

    Think stamps are only worth the paper they’re printed on? Philatelists will tell you to think again. The tiny One-Cent Magenta stamp, now on display at the National Postal Museum, recently sold for $9.5 million. 

    Of course, that sole-surviving stamp of the British Guiana penny issues is the rarest stamp in the world. Other stamps deemed collectible by the philatelic community are also worth a pretty penny. 

    Take the 1918 Inverted Jenny 24-cent airmail stamp. It is one of the world’s most collectible stamps because a sheet of 100 misprinted stamps showing an upside-down biplane was accidently sold to a customer. In today’s market, an Inverted Jenny stamp could fetch close to $1 million. 

    Yes, collectors are passionate about their stamps. Indeed, stamp collecting even has a month – October – designated to recognize an activity that can range from a hobby to an obsession. Two years ago to celebrate National Stamp Collecting Month, the U.S. Postal Service reissued 2.2 million Inverted Jenny souvenir stamp sheets. The souvenir stamp sheets feature six $2 stamps and sells for $12. Collectors could buy the stamps at select postal retail counters and through USPS.com, eBay.com, and by ordering via a toll free phone number. The Postal Service’s goal was to sell all 2.2 million stamp sheets in the first 60 days for $26.4 million in revenue. As of March 31, total stamp sales were about $13 million.

    To generate interest in stamp collecting and engage new generations of stamp collectors, the Postmaster General requested that the Postal Service create 100 additional stamp sheets that showed the biplane upright. Seventy of these Un-Inverted Jenny stamp sheets were distributed to be sold in the top 50 markets along with 1.2 million Inverted Jenny stamp sheets. The remaining 30 Un-Inverted Jenny stamp sheets were to be randomly distributed in the first 60 days of release.

    While an innovative idea, this action had the unintended consequence of creating and improperly distributing a philatelic rarity, our recent management advisory noted. The Postal Service strongly and inappropriately influenced the secondary market by creating a rarity, the report said. In 2014, at least two Un-Inverted Jenny stamp sheets sold for more than $50,000 each. Our report recommended the Postal Service develop a formal process for philatelic promotions. 

    What reaction did you have to the issuance of the upright Jenny stamp? What types of activities do you think would enhance support of the philatelic program? 

  • on Jul 20th, 2015 in Products & Services | 2 comments

    Elvis is back in the building! Earlier this month, the U.S. Postal Service previewed the new Elvis Presley stamp that will be released in August as part of the popular music icons series of commemorative stamps that include the likes of Ray Charles, Janis Joplin, and Jimi Hendrix. 

    As the King of Rock ‘n’ Roll, Elvis is regarded as one of the most significant cultural icons of the 20th century. And his enormous star power certainly carried over to his stamp. Elvis mania helped make the original Elvis stamp, issued in 1993, the most popular commemorative stamp of all time, according to the National Postal Museum. 

    Given that history, will the new stamp featuring a 1955 photograph of the King be another top seller?

    Elvis isn’t the only celestial body making postage stamp news this month. Also getting attention is the 1991 Pluto stamp, which scientists affixed to NASA’s New Horizons probe that just made contact with the dwarf planet. According to a recent Washington Post blog, when the stamp was designed as part of a planetary set, Pluto was the only planet that lacked a robotic companion – no spacecraft had ever been sent to explore it. So there was no American robot to show off in the stamp illustration like for the other planets. Instead, the words “Pluto, not yet explored” were put on the stamp. Some scientists said they saw this as a sort of “call to arms” to explore Pluto. 

    Now that Pluto is getting its day in the sun, so to speak, the Pluto stamp is too – even if its words are no longer true. A few years ago, the New Horizons team petitioned the Postal Service for a new stamp but there’s no word on whether that will happen.

    Stamps hold a unique place in American culture, which may be why so many people feel strongly about what should or shouldn’t be on them. Our previous blog on the Harry Potter stamp drew a record number of comments. The stamp was controversial because, for one reason, the subject matter – a British wizard created by a British novelist – wasn’t strictly American.

    Well, Elvis and the U.S. space program are as American as apple pie. So their stamps are not likely to be nearly as controversial. Still, here’s your chance to weigh in with your favorite stamp and what others you might like to see.   

  • on Feb 9th, 2015 in Products & Services | 3 comments

    People may not like getting bills, but they prefer to receive them in the mail and pay them online.

    That’s the finding of our study on transactional mail, which is made up mostly of household bills and payments moving as First-Class Mail.

    We collaborated with the consulting firm InfoTrends to analyze 3 months’ worth of customer billing data from a major U. S. utility. We also jointly interviewed executives who manage bill delivery and payment processing to help determine how the utility’s delivery-and-payment costs and customer preferences compare with those at other utilities and even in other industries.

    As you can see in our new white paper, Will the Check Be in the Mail? An Examination of Paper and Electronic Transactional Mail, we found that despite a clear preference to pay bills online, 91 percent of customers prefer receiving their bills by mail. Even among the utility’s newest customers — those expected to be more digitally savvy — an average of 89 percent opted to have their bills mailed to them, though, like the others, most preferred paying online.

    The reasons are pretty simple. People like having a physical mailpiece as a reminder to pay and as a record-keeping tool. The execs we spoke with said our results are consistent with what they’ve been seeing and hearing.

    It’s also consistent with another clear directive from consumers: they want options in just about everything, including bill delivery and payment. So, in addition to being good news for mail, our findings suggest that a company offering a variety of bill delivery and payment options will keep customers happy.

    Do you prefer receiving your bills via regular mail or email/text? How about paying – do you pay online or ‘is the check in the mail’? 

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