How do you order stamps?

Love ‘em, hate ‘em or feel indifferent, stamps are certainly getting their 15 minutes of fame. Not only are the latest stamp releases creating major buzz (think Harry Potter and Jimi Hendrix) but alternatives to buying stamps at Post Office counters – such as online and retail partners – are gaining in popularity.

 

Serving up Self Service

Postal customers took fewer trips to the Post Office this past holiday season but that doesn’t mean they spent less on postal products. They just conducted more business through alternative channels, such as online at USPS.com and self-service kiosks. Over the 2013 holiday season, transactions at brick-and-mortar post offices were down 8 percent compared to last year, but transactions through alternative access were up 17 percent, postal officials reported.

 

Selling the Mail – Whose Job Is it?

Most postal pundits agree the U.S. Postal Service can’t cut its way to prosperity. It needs to generate new revenue to succeed over the long run. But whose job is it to sell the steak as well as the sizzle? The postmaster general? The Postal Service sales staff? Postmasters, clerks, carriers? Yes, yes, and yes. It would seem everyone has a role to play in reaching out to potential new customers.

 

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Recent Comments

  • 3 hours 24 min ago
    I completely removed my mailbox from my house because of two reasons: to cut down on the amount of junk mail I receive, and to be ensured that any sensitive mail I receive at my Post Office box is...
  • 5 hours 57 min ago
    I'm a clerk in a small town and we have regular costomers. They are tired of hearing the upsell speach when they come in everyday to mail a pkg or letter. Oh And the online survey speech!...

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