Mere ink-on-paper advertisements are so last week. Cutting-edge ads, including direct mail, involve interactive features that were once limited to slick websites. How about something the size of a postcard that uses radio waves to send detailed product information to your smartphone and lets you to buy the minute you want to? Or a piece of mail that has an embedded, paper-thin video screen that you can control?
The aptly named Business Service Network (BSN) is charged with servicing the U.S. Postal Service’s 23,000 largest customers by addressing service issues, answering questions, and fulfilling other requests. Given the annual postal spend of this customer group – almost $38 billion in fiscal year 2013 alone – it clearly behooves the Postal Service to keep these customers happy.
It’s no secret what the advent of digital technology has done to mail volume, particularly First-Class Mail. But there’s an emerging digital technology catching hold that could be a boon to the U.S. Postal Service. It’s called 3D printing, and it’s expected to increase the number of lightweight parcels, a segment of the parcel market where the Postal Service excels.
It’s not only travelers that have to deal with delays at the airport. Seems inbound international mail does, too.
But the U.S. Postal Service isn’t necessarily at fault when inbound international mail is delayed. While on a plane and even after it’s unloaded but not yet tendered to the...
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Who doesn’t like finding a package they ordered online on their doorstep at an unexpected time, like, say, late in the evening just before you turn out the porch light for the night?
Consumers have come to expect quick delivery of parcels, often at odd hours of the day. This new paradigm...
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You’ve probably heard that the U.S. Postal Service has the nation’s biggest retail network, with more than 30,000 post offices — about as many nationwide locations as McDonald’s, Starbucks, and Walmart combined. Just what does that mean in terms of customer visits, though?
We were curious...
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The U.S. Postal Service operates one of the largest vehicle fleets in the United States, with over 228,000 vehicles in FY 2016 used primarily to deliver and collect mail. The Postal Service assigns each vehicle a fleet credit card for fuel and minor maintenance services.
USPS has put...
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In fiscal year 2017, we estimate the U.S. Postal Service will spend about $5.0 billion on surface transportation. The Postal Service’s Scanning Visibility (SV) program is used to track mail within the surface transportation network. Postal Service personnel scan the mail about 6 times; while...
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The objective of this project is to determine if using automation tools would improve the efficiency and accuracy of checklist data collection, completion tracking, and issue resolution in the Capital Metro Area.
Automated control activities tend to be more reliable because they are less...
