A Happy Customer is a Loyal Customer

The U.S. Postal Service has made improving the customer experience a priority. Postal officials see a positive customer experience as a key to revenue generation because customers are more likely to return if their experience was good. As Deputy PMG Ron Stroman noted to a gathering of postal officials in August, “Our customers have choices, they don’t have to come to us. How people are treated makes all the difference in the world.”


Not Yet Closing Time

Americans are passionate about their post offices as they made clear when the Postal Service unveiled its original plan to close 3,700 post offices, most of them in rural areas. Last month, the Postal Service announced a new plan to keep post offices opened but reduce the operating hours at 13,000 locations. These low-activity post offices would be open only 2 to 6 hours a day, which the Postal Service says would save it $500 million a year. The Postal Service also plans to upgrade about 4,500 current part-time Post Offices to 8 hours of daily window service.



Recent Poll

Number of packages you returned or plan to return post-holidays:

Recent Comments

  • 7 hours 55 min ago
    Agree that USPS should look for ways to fulfill their responsibilities to those whose bodies have given out in the line of duty after years of being human pack mules. Sadly this companies history...
  • 8 hours 5 min ago
    I run the occupational medicine program for CityMD we have 100 sites in the New york New jersey region and see many USPS injuries in our sites I am looking for direction to a contact who can...

Monthly Archive