“Mystery shoppers” sounds like a new reality television series, but it is actually one of the tools the U.S. Postal Service uses to gauge customer service. Mystery shoppers are customers unknown to the retail staff and who fill out evaluations on their shopping experience, which helps determine how well retail units are performing.
It has been a dozen years since the U.S. Postal Service introduced the Intelligent Mail barcode (IMb) to sort and track individual letters, cards, and flats. In many ways, the IMb has lived up to its early promise of many tools in a single barcode.
A series of 65 vertical bars carrying 31...Read More