A Happy Customer is a Loyal Customer

The U.S. Postal Service has made improving the customer experience a priority. Postal officials see a positive customer experience as a key to revenue generation because customers are more likely to return if their experience was good. As Deputy PMG Ron Stroman noted to a gathering of postal officials in August, “Our customers have choices, they don’t have to come to us. How people are treated makes all the difference in the world.”

 

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Recent Poll

Do you think USPS should invest in Treasury Inflation-Protected Securities?

Yes
54% (54 votes)
No
46% (46 votes)
Total votes: 100

Recent Comments

  • 3 days 17 hours ago
    Thank you for your comment. If your concern has not yet been addressed by the USPS Office of Consumer Affairs or the local postmaster, please file a complaint with our Hotline. You can access the...
  • 3 days 17 hours ago
    Local USPS Office is not being maintained, exterior is an eyesore, exposed wires on light poles. Local Post Master has not been helpful. How can this be addressed and changed?

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