The U.S. Postal Service has made improving the customer experience a priority. Postal officials see a positive customer experience as a key to revenue generation because customers are more likely to return if their experience was good. As Deputy PMG Ron Stroman noted to a gathering of postal officials in August, “Our customers have choices, they don’t have to come to us. How people are treated makes all the difference in the world.”
Once upon a time the assembly line was the symbol of cutting-edge innovation and efficiency in manufacturing. One day soon 3D printing could give the assembly line a run for its money.
Whereas, in traditional manufacturing, parts and pieces are often collected from...Read More