A Happy Customer is a Loyal Customer

The U.S. Postal Service has made improving the customer experience a priority. Postal officials see a positive customer experience as a key to revenue generation because customers are more likely to return if their experience was good. As Deputy PMG Ron Stroman noted to a gathering of postal officials in August, “Our customers have choices, they don’t have to come to us. How people are treated makes all the difference in the world.”


Not Yet Closing Time

Americans are passionate about their post offices as they made clear when the Postal Service unveiled its original plan to close 3,700 post offices, most of them in rural areas. Last month, the Postal Service announced a new plan to keep post offices opened but reduce the operating hours at 13,000 locations. These low-activity post offices would be open only 2 to 6 hours a day, which the Postal Service says would save it $500 million a year. The Postal Service also plans to upgrade about 4,500 current part-time Post Offices to 8 hours of daily window service.



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Recent Comments

  • 3 days 9 hours ago
    Recycling at the Lansing, Michigan Processing and Distribution Center has been eliminated for plastic bottles, small electronic components and batteries. We have been told to, "Just throw it...
  • 3 days 11 hours ago
    If the post office wants to have a dress code for their employees that is fine, how ever I have noticed for several years now, the mail carriers will make smart mouth comments to customers about the...

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