Neatness Counts

Management consulting guru Peter Drucker famously said of business management, “What gets measured gets done.” And the U.S. Postal Service seems to follow that maxim, using performance indicators and other types of measurements to improve performance in many aspects of its operations. But we recently found it could benefit from more such measurement in one area – its Premier Office Program.


Post Office Relocations: Having Your Say

People care a lot about their local post offices, at least if the number of news stories on the topic and the comments we receive on our blog and Audit Project pages are indications.

For some, the neighborhood Post Office serves as everything from the source of a community’s name and identity, to a spot where neighbors can connect and keep track of each other. Of course the Post Office is also the place where folks drop off holiday goodies and care packages, or buy stamps and other mailing supplies. And rentable Post Office boxes create physical addresses for local entrepreneurs.



Recent Poll

Number of packages you returned or plan to return post-holidays:

Recent Comments

  • 13 hours 34 min ago
    USPS Regional Facility GREENSBORO NC DISTRIBUTION CENTER is having severe irregularities in getting mail to where it should be . Packages will get there then this facility will send them back...
  • 16 hours 32 min ago
    My package seems to be sitting in ISC NEW YORK NY(USPS) since 15th March. According to the USPS tracking page, it has already cleared customs. USPS claim to have not received it yet. Can you explain...

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