The economy has changed dramatically over the last 12 months. The Postal Service’s financial situation has changed, as well as its target markets and the fortunes and requirements of its customers. If the Postal Service gathers appropriate data to fully understand customers’ needs and desires, and offers relevant solutions, customers are more likely to choose the Postal Service as their primary supplier of mail products and services. The customer experience includes attributes such as access, convenience, products, services, price and relationship with the Postal Service.
The U.S. Postal Service has one of the largest federal property portfolios in government. And with good reason. Its facilities support the delivery of mail to over 157 million delivery points.
One of USPS’s major responsibilities is to ensure these facilities are as safe as they can be,...Read More