Is It Time to Re-evaluate the Retail Network?

The Postal Service is required by law to “provide, reliable, and efficient services to patrons in all areas and shall render postal services to all communities.” Consequently, the Postal Service has the largest retail presence in America with more than 32,000 leased or owned facilities located across the country. Today, alternate access channels are widely available. Customers can purchase stamps and access services at the Postal Service’s website www.usps.com, self-serve kiosks, grocery stores, retail outlets, and privately-operated shipper locations.

 

Who Will Make the Hard Decisions about Retail Station and Branch Closings?

As the Postal Service examines its business model and contemplates changes meant to increase its efficiency, Congress’s role in postal operations has captured public attention. A prime example is the Postal Service’s recent efforts to trim its retail operations. As a cost cutting initiative, on July 2, 2009, the Postal Service filed with the Postal Regulatory Commission a list of Post Office stations and branches it was considering closing. After the filing, many entities questioned the Postal Service’s authority to close these facilities. An article published on the U.S.

 

At the Post Office

Last Monday was predicted to be the busiest day of the year for Post Offices™ across the country. Have you visited a Post Office recently? If so, we would like to hear your story.

Why were you there? What worked well? What didn’t work well?

Has your local Post Office adopted any best practices that should spread across the country? Are there any low-cost improvements that would improve the retail experience?

[poll id="67"]

[poll id="68"]

[poll id="69"]

 

Pages

Recent Poll

What’s most important to you in a delivery service?

Recent Comments

  • 1 day 8 hours ago
    I would appreciate and be grateful for mail being delivered in just three days. As it stands now and with many unacknowledged complaints about opened mail, missing mail, no mail etc..lm lucky to get...
  • 1 day 10 hours ago
    I think the new vehicle should have back up "beepers" to warn people around the truck it's backing. Backup camera and proximity warnings. Environmental controls for heat and A/C...

Monthly Archive