A Happy Customer is a Loyal Customer

The U.S. Postal Service has made improving the customer experience a priority. Postal officials see a positive customer experience as a key to revenue generation because customers are more likely to return if their experience was good. As Deputy PMG Ron Stroman noted to a gathering of postal officials in August, “Our customers have choices, they don’t have to come to us. How people are treated makes all the difference in the world.”

 

Pages

Recent Poll

How many packages would you say you’ve returned in the past year?

Recent Comments

  • 3 days 57 min ago
    Roberta I know how you must feel because I am going to the same thing but I assure you that if you file online complaint in the proper way your matter will be addressed I currently have two cases...
  • 4 days 5 hours ago
    Hello, Amber. Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with delayed mail or packages. You can file a complaint with the Postal...

Monthly Archive