A Happy Customer is a Loyal Customer

The U.S. Postal Service has made improving the customer experience a priority. Postal officials see a positive customer experience as a key to revenue generation because customers are more likely to return if their experience was good. As Deputy PMG Ron Stroman noted to a gathering of postal officials in August, “Our customers have choices, they don’t have to come to us. How people are treated makes all the difference in the world.”

 

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  • 8 hours 5 min ago
    Good day. I have in my possession a one cent inverted jenny postage stamp that my grandmother gave to me more than forty years ago among some other American stamps and from other countries. I would...
  • 8 hours 57 min ago
    Calling yourself a business is a cruel joke. The USPS is a taxpayer subsidized sinkhole of wasted money. You could not exist without intervention. Lazy, inefficient, overpaid, indolent workers that...

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