A Happy Customer is a Loyal Customer

The U.S. Postal Service has made improving the customer experience a priority. Postal officials see a positive customer experience as a key to revenue generation because customers are more likely to return if their experience was good. As Deputy PMG Ron Stroman noted to a gathering of postal officials in August, “Our customers have choices, they don’t have to come to us. How people are treated makes all the difference in the world.”

 

Pages

Recent Poll

How many Forever Stamps do you have on hand?

Recent Comments

  • 16 hours 6 min ago
    My package was expected to be delivered Friday, January 20th. It arrived Thursday night in Greensboro, NC. As of this morning, the 23rd, it's still sitting in Greensboro. Did most USPS...
  • 17 hours 7 min ago
    I am an employee of the Michigan Metroplex P & DC, Pontiac, MI, 48340. Recently, on January 17, 2016, Management installed a badge reader to GET OUT OF ALL THE DOORS front of the facility, the...

Monthly Archive