Some of our recent blogs have considered the customer experience from a number of different angles – from the mystery shopper program to the reliability of underlying systems that support customer service. This week we ask if technology might have a role in improving the customer experience.
Another holiday season, another massive surge in package volume. This year will be bigger than the last – which was a record-breaking year. It may be an understatement to say the dramatic growth in online shopping continues unabated.
Not surprising, then, that the U.S. Postal Service is...Read More