The economy has changed dramatically over the last 12 months. The Postal Service’s financial situation has changed, as well as its target markets and the fortunes and requirements of its customers. If the Postal Service gathers appropriate data to fully understand customers’ needs and desires, and offers relevant solutions, customers are more likely to choose the Postal Service as their primary supplier of mail products and services. The customer experience includes attributes such as access, convenience, products, services, price and relationship with the Postal Service.
This Veterans Day falls on the 100th anniversary of the end of World War I, when the armistice was enacted on the eleventh hour on the eleventh day of the eleventh month in 1918.
Ceremonies and occasions to mark the centennial anniversary are planned nationwide, including a...Read More