A Happy Customer is a Loyal Customer

The U.S. Postal Service has made improving the customer experience a priority. Postal officials see a positive customer experience as a key to revenue generation because customers are more likely to return if their experience was good. As Deputy PMG Ron Stroman noted to a gathering of postal officials in August, “Our customers have choices, they don’t have to come to us. How people are treated makes all the difference in the world.”

 

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  • 4 days 4 hours ago
    The problem is that some packages are too large and heavy for the resources that many stations and districts have available. In the search of revenue and flat rate shipping the product is more than a...
  • 6 days 12 hours ago
    Are delivery drivers allowed to not attempt delivery of your package because their car was too full and they didn't have room for your larger boxes? I've received 2 notices via e-mail that...

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