“Mystery shoppers” sounds like a new reality television series, but it is actually one of the tools the U.S. Postal Service uses to gauge customer service. Mystery shoppers are customers unknown to the retail staff and who fill out evaluations on their shopping experience, which helps determine how well retail units are performing.
You don’t concentrate on risks, you concentrate on rewards, said aviation hero Chuck Yeager, who knew a thing or two about risks.
The government, on the other hand, is not inherently risk-oriented. You see this especially when it comes to investing employees’ retirement funds. We explored...Read More