Survey Says…!

If you’ve bought stamps or mailed a package at a postal retail counter, the clerk probably directed you to a survey at the bottom of the receipt. Maybe you filled it out to compliment your helpful clerk, or to raise a concern about the appearance of the post office lobby.

No matter your feedback — good, bad, or indifferent — you were heard. The Point of Sale (POS) Survey you took is one of four primary tools the U.S. Postal Service uses to assess customer satisfaction across its various points of contact with customers. Here are the four tools and what they measure:

 

Keep it Clean… and Safe

We hear a lot about the U.S. Postal Service’s brand. And rightfully so. The brand is among its most precious assets.

The post office lobby is certainly a lens through which the customer views the brand. A post office lobby is the principal business office of the Postal Service and often the only close-up look at postal operations that many customers get. Its appearance directly affects the Postal Service’s public image.

 

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Recent Comments

  • 11 hours 6 min ago
    Issue today was at the Danville, VA post office located on Teague Court. I had to take our companies monthly bill out to the bulk mailing office. On my first trip, I found the door locked and all...
  • 13 hours 54 min ago
    Improved and consistent manual ramp reports are a good first step. But why isn't USPS willing to integrate the flight arrival data into an efficient electronic notification system? The Postal...

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